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RingEX vs Calabrio ONE Comparison (2026)

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RingEX

Calabrio ONE

Overview

So much more than a business phone. Meet the phone system of the future. Set up in minutes and never drop a call again.

Calabrio ONE is now Verint. The workforce engagement and contact center intelligence capabilities you knew as Calabrio ONE are now offered through Verint CX Automation Platform – with expanded AI capabilities, deeper integrations, and the same focus on agent experience and customer outcomes.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

No videos yet

Pricing

Starting from

/user

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

295

One-time payment

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.2

1.2K

632

348

148

Value for money

Ease of use

Features

Customer support

66%

would recommend this app

4.5

263

173

Value for money

Ease of use

Features

Customer support

78%

would recommend this app

Pros

“I do appreciate the ability to receive phone calls, voicemails, and text messages to my work number through the app on my mobile phone.”

Bonnie B.

Digital Systems Manager

“RingEX provides flexibility by allowing staff to manage calls, voicemails, texting, and communication through desktop and mobile applications instead of relying only on traditional desk phones.”

Reneisha H.

Clinical Programs Manager

“The system offers useful communication tools for healthcare staff managing high call volumes, voicemails, and patient communication throughout the day. While implementation and workflow adjustments required patience, the platform provides more flexibility and functionality compared to traditional phone systems.”

Reneisha H.

Clinical Programs Manager

Pros

“Unified, easy WFM/QM, AI analytics, strong support & integrations as it helps with literally everything regarding the RTM and scheduling”

Hassan A.

Customer service leader

“It allows me to change my break/lunch times as well as request shift swap, and easier way to keep up w/ my adherence.”

Brittany D.

Retention Specialist

“I was able to request for overtime for my shift even for my rest day and also I was able to check my performance with the help of this tool.”

Dorothy S.

Customer Service Representative

Cons

“I don't like how there are some parts of the tool on the old system and some on the new design, I wish it was all in one website and I did not have to go to ACE on a separate tab/website, as well as the admin portal.”

Micah L.

CMO

“As a result, for a time, we were forced into RingCentral Meetings which has been regularly awful as far as video quality and issues.”

Bonnie B.

Digital Systems Manager

“On multiple occasions, we had to follow up 2–3 times to receive a response, including from our assigned account representative, and have submitted technical questions that went unanswered and are still unanswered.”

Brandon W.

CTO

Cons

“Some parts of the interface may not feel immediately intuitive, and a few users have pointed out that call transcription accuracy could be better.”

Hassan A.

Customer service leader

“whenever I select the agent schedule messenger, the app shows my schedule yesterday later after a few hours. And when I check my current schedule, sometimes I got called out since I'm punching the wrong activity for a particular time because the messenger shows yesterday's schedule.”

Dorothy S.

Customer Service Representative

“It is hard to look at my schedule because I am located in the Philippines and the calabrio schedule is showing the Philippine time which is day 2 or 3 hours before the end of day then continuing the remaining hours on the next day.”

John V.

Resolution Specialist