Sideline Pricing Plan & Cost Guide

Sideline

Your Phone’s Other Number.

3.86/5 (56 reviews)

Sideline Pricing

Starting from: $9.99/month

Pricing model: Subscription

Free Trial: Available

New users can try Sideline 7-days for free.

After that, users choose between a yearly plan for $99 or $9.99/month. Sideline works on carrier networks, so if your already have unlimited calling and texting, you will on Sideline too.

Competitors Pricing

VirtualPBX

Starting from: 14.99/month
Pricing model: Subscription
Free Trial: Available

GoToMeeting

Starting from: 14.00/month
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SpitFire

Starting from: 70.00/month
Pricing model: Subscription

Hiver

Starting from: 12.00/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)

Zoho Meeting

Starting from: 3.00/month
Pricing model: Free, Subscription
Free Trial: Available (No Credit Card required)

Sideline Pricing Reviews

Pros

  • I love that Sideline works just like my regular cell phone number. It's easy to use and you can text too, which is a plus.Christine B.Read the full review
  • I wanted to love this app, I even paid $10 for it after doing research on second lines for my phone, so I didn't have to carry a second phone around for work. That's what I liked about it.Jen R.Read the full review
  • I get a separate phone number that rings to my cell phone and the graphics on the home screen tell me its a business call. Its been awesome so far.Whitney A.Read the full review

Cons

  • The telemarketing calls that a business owner gets on a daily basis are insane. When using Sideline, as far as I've been able to tell, there is no way to block aggravating numbers.Jeff W.Read the full review
  • It can be highly misused/abused by others who continuously create new phone numbers to harass others that have blocked them.Kenneth T.Read the full review
  • Worst customer service I have ever found. Cannot contact anyone via phone and no response via email.David A.Read the full review
74%
recommended this to a friend or a colleague

11 reviewers had the following to say about Sideline's pricing:

Scott R.

Second number heaven

Used daily for 1-2 years
Reviewed 2019-12-23
Review Source: Capterra

Overall, it is a reliable way to add a second line to your cell phone that you can easily use for business purposes. This is especially true if you only need one.

Pros
I like Sideline because it was easy to set up. Most importantly, I don't miss calls that come inbound and it has good texting features. Also they just added a new feature that allows users to send and receive texts from their desktop/laptop. A nice time saver for longer messages.

Cons
Wish the price was a little bit cheaper per month, maybe by like $3-5.

Response from Sideline


Thank you so much for sharing!

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 10/10

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Angela P.

Great tool for collectors

Used daily for 2+ years
Reviewed 2020-04-09
Review Source: Capterra

It provides another option to reach those customers that already have your phone number blocked. Get more ways of communicating with difficult customers. Less expensive than a regular cellphone line.

Pros
It gives you the ability to have an extra phone number to use while collections. It has all the capabilities as any other phone number, text mssgs, voice mssgs.

Cons
The increased the cost of the subscription. Other than that the product is great and offers great features for the price.

Response from Sideline


Thanks for sharing your feedback, Angela. We appreciate your honest review. Feel free to reach out if you ever need help with the app!

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 9/10

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Samantha V.

Great for side business

Used daily for 6-12 months
Reviewed 2017-01-08
Review Source: Capterra

Considering this product is free, it has great features. I use it to run my part-time business, that doesn't warrant another line.

Pros
Cheap and easy to use.

Cons
Calls and texts don't always come/go through. Slightly unreliable.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Psalm L.

No need for a second phone

Used daily for 1-2 years
Reviewed 2018-07-17
Review Source: Capterra

Should have lower price tiers for lower use

Pros
This has cut my client cost down greatly. I don't have to have a seperate phone. The phone quality has been steadyand the texting is helpful with rescheduling!

Cons
There is this strange second message that you have to answer yes to for every call. I don't like the confirmation of the call button, but I understand it may help people who use there side line for more discreet dealings.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Jen R.

Not a good second phone line

Used occasionally for less than 6 months
Reviewed 2021-01-19
Review Source: Capterra

I wanted to love it, and while it did it's job for the most part, I switched to Google Voice, which while not perfect, is $10/month cheaper.

Pros
I wanted to love this app, I even paid $10 for it after doing research on second lines for my phone, so I didn't have to carry a second phone around for work. That's what I liked about it. It did the job, but barely.

Cons
It was very confusing how the calls entered into my primary phone line's stream, and made it confusing to realize which line they were calling into, so I would often use the wrong line calling out, therefore removing the usefulness of the app to me - to keep my personal information private. There were also glitches in the app where it would freezer or not send texts, I didn't use this more than a year before I cancelled the service.

Response from Sideline


Hey Jen,

Thank you for taking the time to provide your honest experience, though I'm sorry to hear it wasn't a positive one. It seems you've found another service already, but if you have any questions I'm happy to address them through email at support@sideline.com.

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 2/10

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Jeff W.

Sideline

Used daily for 2+ years
Reviewed 2020-02-05
Review Source: Capterra

I am very disappointed with Sideline. I am in the process of phasing out the number, but I still have marketing material out with the Sideline phone number.

Pros
I was willing to try this application because of the low cost and decent number of features. I like that I can have a separate number for business calls only.

Cons
Just about everything! The telemarketing calls that a business owner gets on a daily basis are insane. When using Sideline, as far as I've been able to tell, there is no way to block aggravating numbers. All calls made to your number are directed to a single phone number which makes it impossible to block unless you want to block your customer calls as well.

Response from Sideline


Hey Jeff,

I'm so sorry to hear about the negative experience you had while using Sideline. Unfortunately, robocalls are an industry-wide problem that Sideline's Spam prevention actively works to block. If you're interested in speaking with our Support department at support@sideline.com, they should be able to work with you to find a solution while you wait for your marketing campaigns to complete.

We appreciate your honest feedback!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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Anonymous

Problems with usage and cancelling subscription

Used daily for 2+ years
Reviewed 2019-02-05
Review Source: Capterra

It seemed to work well at the beginning and was good for the price, but things deteriorated over time, causing a lot of problems with my not getting back to customers whose messages got lost in Sideline cyberspace

Pros
It appeared to be a good solution for my small business

Cons
On more than one occasion, people left messages, I saw the call listed, but there was no voicemail there. The developer had no explanation for the problem and could not fix it. I went back and forth many times with customer service. They were responsive but the problem was never fixed. In addition, when I tried to cancel my subscription, Google could not find the subscription agreement I purchased through Google Play, and I spent hours on the phone trying to stop the monthly charges. Sideline support referred me to Google, and Google referred me to Paypal. It was a ridiculous set of events not worthy of anyone's l-o-n-g amount of time spent.

Response from Sideline


I'm so sorry to hear about the problems you've been experiencing. It sounds like you're already working with our support team, but please let us know if there is anything else we can do to help in the meantime.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 2/10

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Anonymous

Great application to use for additional phone number!

Used weekly for 1-2 years
Reviewed 2018-11-02
Review Source: Capterra

This has been a great app for me overall as I have met some people online that I would rather not keep in contact with. I can just ignore their calls and not have to worry about them harassing me all the time. I recommend it for users who need an additional line for any reason.

Pros
I started online dating about a year ago and found this to be great to create another phone number just for use when my date search. That way I did not have to worry about giving our my real phone number.

Cons
You must have a strong internet connection to properly answer calls. Otherwise, if you're traveling and going through low cellphone reception areas, you will not be able to take calls using this app.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Ross A.

Great service to ditch the landline

Used daily for 2+ years
Reviewed 2021-08-09
Review Source: Capterra

Great product that does exactly what it says it will. I also love the voice to text options, the ability to text from it. The ability to set multiple away messages and switch them easily is also quite useful.

Pros
I was able to stop using a landline and add it to my cell phone. I have my office phone with me at all times now and can manage when it is answered and set to away etc. Along with being 1/8th the price of the landline I can also text directly with people instead of using my personal number or a service.

Cons
There really haven't been any con's to the software. I think I have had a total of 3 calls that were of unacceptable quality in more than 3 years of use, and I cannot even guarantee that the poor quality of the call was because of sideline.

Response from Sideline


Hey Ross,

Thank you for leaving such a detailed recounting of your experience using Sidelinewe truly appreciate the feedback and are very happy to hear how well everything has worked for you!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Michelle L.

Just want you need

Used daily for 2+ years
Reviewed 2019-07-19
Review Source: Capterra

Pros
This works with iphone and android. I give out this number to business clients. The best feature about Sideline is that you can block people and they have no idea that they've been blocked, and there is no extra cost for the blocking

Cons
I sometimes get errors when using Sideline

Response from Sideline


Thank you for sharing your feedback with us, Michelle!

If you receive any errors, please feel free to report them to support@sideline.com. They should be able to help you determine what's causing them.

Thanks again!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Braden T.

An OK Cheap Start

Used daily for 6-12 months
Reviewed 2017-02-09
Review Source: Capterra

I use Sideline as the main number for my business since we are fairly new and it makes more sense to use than purchase a second phone. I had my number go down for about 4 days though, which was terrible and more than irritated my customers. I also cannot say how much it cost us in potential clients. Their customer service took 4 days to get back to us. Even though they offer phone numbers they don't have one themselves and only work through an email. Call quality is pretty good, but you need to be right next to your phone because Sideline won't let the calls ring for very long. Overall it has worked pretty well for us and we haven't had a need to switch from it yet.

Pros
Free. Works pretty well. Call quality same as any phone. Offers texting and calls.

Cons
Must use regularly to maintain number. Terrible customer service. Had a few calls that were dropped or not properly connected. Numbers are HIGHLY prone to spam calls.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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