SIP.US Reviews

SIP.US provides rock-solid VoIP trunks. We used them for our first VoIP PBX deployment and have literally had zero problems with them. Their reliability to provide consistent service is imperative as we're a heavy voice user.

I have no complaints or negative experiences with SIP.us

The software provides real time reports. From time to time we receive complaints that a call didn't go through. We can pull a report and see if the went to the right phone number and if it was picked up.

Email notification with how many times all trunks are busy but it doesn't say when this happened.

Easy to use and setup. Customer service is great. Great team to work with.

Failures, issues and downtime: Too many to deal with for a service provider, lost VoIP clients due to Sip.us downtime that took too long to resolve. Cost of product is at a premium, yet quality of product is not.

SIP Services are very stablr. Redundant Facilities Minimum number of networl issues Excellent Connectivity Excellent and time efficient tech support Minimum number of configuration issues

We have found no problems or issues to report. Any issues we may have encountered were quickly resolved.

Easy to set up, easy to use, easy to manage!

I have zero complaints! SIP.US was very easy to work with.

The self-service aspect eliminates calling, quoting, back and forth emails.. just saves a ton of time when you know what you're trying to get done and have a limited timeline.

If alternative calling plans for lower entry costs were offered I'd definitely be using this in more locations.

It was easy to set up and after a couple of years of using it, I have never had a problem with it not working.

Can't think of anything. It was easy to use and there were no problems with it, even a couple of years later

SIP.US support team went above and beyond pre and post deployment to allow us to get our phone system up.

There was an increase in the price of the service a few years back but we really cant complain about going from $.01 to $.012 per min.

The ease of setup was fantastic and the documentation that they make for different PBX system makes setup a breeze.

The customer portal feels a little disorganized to me. I've had to poke around the menus for a couple of minutes trying to find something. Once I submitted a support request to find an option in the website.

It was easy to setup the SIP trunks using this system. The support team at SIP.US is outstanding they have guides and will assist you with setting up your gear. Also willing to work with you on custom solutions.

There is nothing I didn’t like everyone has been very helpful.

Easy to use, add/remove call paths, DIDs, etc.

I have nothing negative to say about SIP.US, the service has met/exceeded our needs.

The setup is dead simple. Started a free trial in 30 seconds. Was connected in less than 5 minutes testing the service. I had a couple of questions and support was fast with responses.

I haven't had any issues with the service and it has been exactly what I had expected to get when I signed up.

Ease of use, and a user-friendly control panel

Price per channel is my only complaint. It can get pricey during my peak season when i turn up my channel count

The customer service dept is top notch. They are very knowledgeable and even when your phone vendor is giving you a hard time, they find a way to fix or create a workaround.

They price could be a bit more aggressive.

The call quality and unlimited US (48) and Canada were the main things which pulled me towards SIP.US. Calls quality is the best, there's no interruption, distortion, breakout or noise in the background.

No, for my requirements everything is fine except when I see the message "Capacity limit reached.......". I think it should be enough everything on each channel and there should not be any limit for busy signals.

You answer your phone for customers when they call

Nothing. They were supper helpful and always went out of the way to solve an issue.

Sip.us sip truck was easy to set up with my freepbx system. Customer service is also excellent with any questions.

I don't have any complaints about sip.us.

Ease of connectivity with FreePbx, etc. Top quality over VOIP.

Liked Everything!! Pretty much took an hour or two setup the trunk.

Super easy to setup an account and purchase numbers. Ability to set CID and 911 information. Customer service is quick with responses.

International Calling is a little tricky.

Easy to use and navigate. Call logging is excellent

Nothing negative to write really. The service is always working and price is more than right!

The ordering and setup process was easy. It was fast and easy to work with the Billing group to resolve cancellation and refund. Obviously not software related, but you'll notice how they want you to focus on only software related questions.

Tech Support was not easily available and in a couple cases took way too long to respond, costing us money with vendors sitting around waiting to connect our system to SIP. Also, equally as irritating, you can only pay by credit card and after your purchasing group has made the initial payment you can't change the option via your online account and everything seems to have to go through their customer service group.

When setting up our system the Technical people at SIP.US worked with our Austrian Cisco Technician and we got both our North American Plants up and running ahead of schedule

I didn't know anything about SIP. I wish there had been a primer for the uneducated in this field available.

I tried lots of companies before sip.us. But after sip.us my searching has stop. Very happy doing business with sip.us

User interface could be better. So it would be easier to use it.

I really found that the experience as a whole was very easy. From the initial setup of a test trunk and DID to the porting of hundreds of DID's from our previous carrier.

If I had to find something I don't like, I would say that the user interface could use a little modernizing.

The potential savings and the sales reps weren't pushy. I initially was going with another provider, but their sales team incessantly called me to sign up when the hardware wasn't ready.

The lack of features and documentation were low points.