VBVoice Pricing, Features, Reviews & Comparison of Alternatives

VBVoice

Interactive Voice Response (IVR) toolkit

4.8/5 (5 reviews)

VBVoice overview

What is VBVoice?

Pronexus VBVoice™7 is a powerful rapid application development toolkit for Interactive Voice Response (IVR) solutions. VBVoice enables the creation of feature-rich inbound and outbound IVR applications. IVR solutions built with VBVoice have been deployed by thousands of customers in numerous industries.

The VBVoice IVR toolkit integrates with Microsoft® Visual Studio® and combines an easy-to-use visual call flow environment with fully programmable controls and additional state-of-the-art options like speech recognition and text-to-speech. Since its release in 1994, VBVoice has gained tremendous industry recognition, including Internet Telephony “Product of the Year” for 14 consecutive years.

Pricing

Value for money
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Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom, Australia, China, India

Supported languages

English

VBVoice user reviews

Excellent
4

Very good
1

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.6
  4.2
  4.8
  5.0
John Pope

Pronexus VBVoice SDK - A Must For IVR Functionality

Used daily for 2+ years
Reviewed 2019-07-11
Review Source: Capterra

We have been able to provide good quality software products for the telephony markets we sell into... Unified Communications has been are key market and oldest vertical market... Nice to have a company around that has more years in business then yours... We are into our 20th year now...

Pros
The number of deployments that can be done easily with the SDK is amazing... We are able to provide applications to our customers that are better and more stable than the shareware software running out there... Support for the telephony and the application development side has always been there for us...

Cons
In the past the constant new versions caused us to continually have to update sites in the field... While this might be an easy task for a company that has one or two applications deployed... Becomes much more difficult when you have 100's of sites to update and maintain... Fortunately it looks like that is slowing down with Version 10...

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Mark Boyce

VBVOICE & Scribe

Used daily for 2+ years
Reviewed 2019-07-30
Review Source: Capterra

Pros
The support of the Pronexus Team and their willingness to help us meet the changing needs of ours has been great. They have taken our suggestions and incorporated into the product. The product is easy to use and flexible to create new solutions for our customers.

Cons
The reset of the licensing when moving virtual servers can sometimes be a problem, but the team is responsive to requests to do this.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Rene Labban

Support is very helpful.

Used daily for 2+ years
Reviewed 2017-12-19
Review Source: Capterra

Communicate with customers easy

Pros
The support team works with you to ensure you get the right features .

Cons
Testing can be difficult in some cases .

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Jeffrey Howard

Outstanding company to work with

Used daily for 2+ years
Reviewed 2019-07-26
Review Source: Capterra

Pros
Would be hard pressed to name a company more responsive than this. Outstanding customer and sales support

Cons
More examples in their documentation, specific to VB.Net

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Brian McDonald

Simple Telephony in .NET

Used weekly for 2+ years
Reviewed 2019-08-05
Review Source: Capterra

We have been in the telecom software business for 30 years. We have implemented VBVoice since back in the VB6 days and continue with our .NET development team. We have deployed hundreds of custom and reusable IVR, outcall, or even voicemail applications over the years with great success.

Pros
Easy to implement with a fairly robust feature set. .NET integration allowed us to get extremely complicated call flows implemented quickly and enjoy all the other .NET benefits.

Cons
Deep SIP integration is not yet available.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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VBVoice pricing

VBVoice features

API

Activity Dashboard (149 other apps)
Automatic Notifications (114 other apps)
Call Monitoring (102 other apps)
Call Recording (153 other apps)
Call Routing (115 other apps)
Call Transfer (104 other apps)
Caller ID (94 other apps)
Chat (141 other apps)
Collaboration Tools (86 other apps)
Communication Management (114 other apps)
Conferencing (108 other apps)
Contact Management (100 other apps)
Customizable Branding (89 other apps)
Instant Messaging (118 other apps)
Real Time Reporting (89 other apps)
Reporting & Statistics (155 other apps)
Third Party Integration (183 other apps)
Video Conferencing (107 other apps)
Voice Mail (93 other apps)

Additional information for VBVoice

Key features of VBVoice

  • Microsoft® Visual Studio® integration
  • Dialogic voice hardware support
  • Intuitive graphical user interface
  • Event-driven framework
  • Programmable components
  • Easy database connectivity
  • Prompt library
  • Sample applications
View All Features

Benefits

VBVoice Benefits
Create sophisticated IVR applications using familiar programming skills and industry-standard programming languages (VB6, C# and VB.NET)
Leverage leading speech and telephony technologies including ASR, HMP, MRCP, SIP, TTS and VoIP
Cut development time with:
Visual call flow environment
Fully customizable voice controls
Event-driven framework
Source-level debugging

Get a running start with:
Prompt library (English (UK & US), French, German, Italian, Japanese, Spanish (Castilian & South American))
Tens of VB6, C# and VB.NET sample applications; e.g. help desk, speech attendant, fax service, predictive dialer, etc.