GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Our commitment
Independent research methodology
Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
Verified user reviews
GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.
Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.
How GetApp ensures transparency
GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.
Ytel vs VICIdial Comparison (2026)
Add to Compare
Compare similar apps
3C Plus
0.0
Bitrix24
4.2
Five9
4.2
Good recommendations?
Overview
Simplify lead generation and win more business. Spend less time navigating through various software and more time connecting with leads.
Multi-channel Contact center with Chat, Email, CRM and inbound/outbound call handling
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
3.9
26
5
4
3
2
1
13
4
4
4
1
- Value for money
- Ease of use
- Features
- Customer support
4.7
266
5
4
3
2
1
203
47
12
4
0
- Value for money
- Ease of use
- Features
- Customer support
Pros
Not enoughreviews yet
Pros
Aja N.
Transfer Sales Agent
Fred P.
Customer service and tech support consultant
Piergiorgio T.
Project Manager
Cons
Not enoughreviews yet
Cons
Aja N.
Transfer Sales Agent
LaFrance B.
sALES
EL M.
call center agent
- Vendor responds to reviews
- Last review2 years ago
- Vendor responds to reviews
- Last review4 months ago
Key features
- Total features81
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Answering Machine Detection
- Archiving & Retention
- Auto-Dialer
- Automated Routing
- Automatic Call Distribution
- Automatic Outbound Dialer
- Blended Call Center
- CRM
- Calendar Management
- Call Center Management
- Call Disposition
- Call Duration
- Call List Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scheduling
- Call Scripting
- Call Tagging
- Call Tracking
- Call Transfer
- Call Volume
- Callback Scheduling
- Caller ID
- Campaign Management
- Campaign Specific Caller ID
- Chat/Messaging
- Collaboration Tools
- Computer Telephony Integration
- Conferencing
- Contact Database
- Contact Management
- Customer Database
- Customer History
- Customizable Fields
- Customizable Reports
- Dashboards
- Data Import/Export
- Data Security
- Email Management
- Employee Scheduling
- Event Triggered Actions
- FCC Compliance
- FTC Compliance
- File Transfer
- For Call Centers
- For Sales Teams/Organizations
- IVR
- Inbound Call Center
- Inbound Reporting
- Interaction Tracking
- Labor Forecasting
- Lead Capture
- Lead Distribution
- Lead Management
- List Management
- Live Chat
- Manual Dialer
- Mobile Access
- Monitoring
- Multi-Campaign
- Multi-Channel Communication
- Multi-Location
- On-Demand Recording
- Outbound Call Center
- Outbound Reporting
- Performance Management
- Performance Metrics
- Power Dialer
- Predictive Dialer
- Preview Dialer
- Progressive Dialer
- Quality Management
- Queue Management
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Reporting
- Recording
- Reporting & Statistics
- Reporting/Analytics
- SIP Trunking
- SMS Messaging
- Scheduled Recording
- Survey/Poll Management
- Text to Speech
- Third-Party Integrations
- Unattended Call Management
- Unified Communications
- Video Conferencing
- VoIP
- VoIP Connection
- Voice
- Voice Mail
- Who Answered Log
- Total features85
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Answering Machine Detection
- Archiving & Retention
- Auto-Dialer
- Automated Routing
- Automatic Call Distribution
- Automatic Outbound Dialer
- Blended Call Center
- CRM
- Calendar Management
- Call Center Management
- Call Disposition
- Call Duration
- Call List Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scheduling
- Call Scripting
- Call Tagging
- Call Tracking
- Call Transfer
- Call Volume
- Callback Scheduling
- Caller ID
- Campaign Management
- Campaign Specific Caller ID
- Chat/Messaging
- Collaboration Tools
- Computer Telephony Integration
- Conferencing
- Contact Database
- Contact Management
- Customer Database
- Customer History
- Customizable Fields
- Customizable Reports
- Dashboards
- Data Import/Export
- Data Security
- Email Management
- Employee Scheduling
- Event Triggered Actions
- FCC Compliance
- FTC Compliance
- File Transfer
- For Call Centers
- For Sales Teams/Organizations
- IVR
- Inbound Call Center
- Inbound Reporting
- Interaction Tracking
- Labor Forecasting
- Lead Capture
- Lead Distribution
- Lead Management
- List Management
- Live Chat
- Manual Dialer
- Mobile Access
- Monitoring
- Multi-Campaign
- Multi-Channel Communication
- Multi-Location
- On-Demand Recording
- Outbound Call Center
- Outbound Reporting
- Performance Management
- Performance Metrics
- Power Dialer
- Predictive Dialer
- Preview Dialer
- Progressive Dialer
- Quality Management
- Queue Management
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Reporting
- Recording
- Reporting & Statistics
- Reporting/Analytics
- SIP Trunking
- SMS Messaging
- Scheduled Recording
- Survey/Poll Management
- Text to Speech
- Third-Party Integrations
- Unattended Call Management
- Unified Communications
- Video Conferencing
- VoIP
- VoIP Connection
- Voice
- Voice Mail
- Who Answered Log
Integrations
- Total integrations6
- Asterisk
- AuguTech
- Convoso
- Google Workspace
- HubSpot CRM
- HubSpot Marketing Hub
- Keap
- Lawmatics
- Less Annoying CRM
- Netskope One Platform
- PIMS Dialer
- Pipedrive
- Qubicles
- Salesforce Marketing Cloud
- Salesforce Sales Cloud
- TeamSupport
- Velocify
- Vtiger CRM
- WordPress
- Zapier
- Zendesk Suite
- Zoho CRM
- Zoiper
- monday AI Work Platform
- Total integrations19
- Asterisk
- AuguTech
- Convoso
- Google Workspace
- HubSpot CRM
- HubSpot Marketing Hub
- Keap
- Lawmatics
- Less Annoying CRM
- Netskope One Platform
- PIMS Dialer
- Pipedrive
- Qubicles
- Salesforce Marketing Cloud
- Salesforce Sales Cloud
- TeamSupport
- Velocify
- Vtiger CRM
- WordPress
- Zapier
- Zendesk Suite
- Zoho CRM
- Zoiper
- monday AI Work Platform
Alternatives
Explore similar apps
