Zaapi - 2026 Pricing, Features, Reviews & Alternatives

Zaapi is a conversational AI platform that consolidates customer communications across multiple digital channels into a single interface. It supports e-commerce sellers on platforms such as Shopee, Lazada, TikTok Shop and Shopify as well as messaging applications including WhatsApp, LINE, Facebook Messenger and Instagram Messenger. The platform addresses the inefficiencies of switching between applications by presenting all customer conversations within a unified inbox.

The unified inbox centralizes incoming messages regardless of origin channel. Automation workflows leverage AI-powered chatbots to respond to common inquiries and qualify leads to reduce manual effort. Analytics provide real-time insights into interaction volumes and agent performance metrics to support data-driven management. An AI agent feature handles routine customer tasks such as appointment scheduling and order queries around the clock. A broadcast module enables segmentation of customer groups and the delivery of targeted messaging campaigns.

Zaapi integrates with major digital ecosystems through APIs and prebuilt connectors for Meta, TikTok, Lazada and Shopee among others. Encryption protocols secure messages and data at every stage of transmission and storage. Data ownership policies ensure that customer information remains under the control of the business without external training use. The platform offers both web and mobile applications for desktop browsers and iOS and Android devices.

The technical architecture is designed to support businesses ranging from large enterprises to growing startups. The system scales to accommodate high message volumes and complex workflows while maintaining performance standards. By consolidating communications and automating routine tasks, Zaapi enables teams to focus on strategic customer engagement.