getapp-logo

App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Software categoriesBlog & researchAbout us

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links. 

Table of Contents

Top Rated Email Management Software with Chat/Messaging in 2026

Verified reviewer profile picture
Verified reviewer profile picture

All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: March 2026

Chat/messaging enables real-time communication, quick collaboration, and efficient problem-solving. It allows team members to connect instantly, share updates, and manage tasks without leaving the email platform, enhancing overall productivity. Our reviewers in email management software rated this feature as important.

4 Best Email Management Software with Chat/Messaging

  • LiveAgent - Highest rated for chat/messaging
  • Zoho Mail
  • Microsoft 365
  • Google Workspace

See other top Email Management products with chat/messaging

How we picked the 4 top rated products

We chose the high-performing solutions on this list based on verified user ratings on our site. Depending on available data, qualifying products either had to be among the most user-reviewed or the most searched-for products in the email management software category. They also needed to have sufficient reviews about chat/messaging, have a minimum user rating of 3 out of 5 for that feature, and show evidence of U.S. market presence. We then added a distinction for the product with the highest rating for chat/messaging based on our proprietary ratings and reviews. Sponsorship or client status has no influence on the selection of these products, but it may impact the order in which products appear.

Details for the 4 best products

LiveAgent logo

LiveAgent

4.7
(1.7K)
visit website

User insights about the chat/messaging feature

Reviewers appreciate LiveAgent's chat/messaging capabilities for their speed and ease of use. They report that the chat is smooth, interactive, and efficient, making it easy to support and answer customer queries. Users highlight the real-time messaging and the ability to anticipate customer questions. They find the chat feature modern and simple to deploy, which helps in resolving customer doubts quickly. Additionally, users value the 24-hour live messaging support, which ensures continuous assistance even outside regular hours.
“Real-time messaging with clients is crucial for problem resolution. The customer can tell me exactly what they need help with, and I can respond in real-time!”
NS

Nathalie S.

Licensed Sales Agent

“The chat feature is super simple to use and I love that you can anticipate what the customer will ask as we go along”
AB

Amanda B.

Assistant Services Manager

Email Management key features coverage

LiveAgent offers 5 out of the 6 key features for Email Management software identified by reviewers:

Inbox Management4.7
Search/Filter3.8
Spam Blocker
Access Controls/Permissions4.5
Email Monitoring4.9
Alerts/Notifications4.5

Pros and cons based on 1,753 verified reviews

71% of users rated LiveAgent 5 out of 5 stars, while 0% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 1,753 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Unified social media management

Enhanced team coordination

Comprehensive client support

Centralized communication channels

Cons:

Frequent technical issues

Complex email management

Challenging call management

See pros and cons details

Pricing

Starting price:$15 per user/per month|Free version:Not available|Free trial:Available

Prices may vary depending on the number of users and features.

Zoho Mail logo
4.5
(1K)
learn more

User insights about the chat/messaging feature

Reviewers have mixed opinions about Zoho Mail's chat/messaging capabilities. Some users find the chat function useful and reliable for internal communication, appreciating its ease of use and seamless integration. However, others mention that it is not widely used or visible, and the requirement for both parties to be Zoho users can be limiting. Users also note the availability of multiple chat solutions within Zoho products, which can be confusing. Overall, the chat feature is seen as a nice addition but not critical for all users.
“Zoho seem to have multiple solutions when it comes to chat and messaging within their product. I like to use threads but I'm unsure of what the best option is. ”
MD

Matt D.

Owner

“You can chat/message other persons in the organization easily with a chat box, which makes it easy to communicate and forward emails using a tag.”
Verified reviewer profile picture

Dedre M.

Owner

Email Management key features coverage

Zoho Mail offers 3 out of the 6 key features for Email Management software identified by reviewers:

Inbox Management4.7
Search/Filter
Spam Blocker4.4
Access Controls/Permissions
Email Monitoring4.7
Alerts/Notifications

Pros and cons based on 1,057 verified reviews

63% of users rated Zoho Mail 5 out of 5 stars, while 2% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 1,057 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Enhanced team collaboration

Ideal for small businesses

Robust email security

Efficient user management

Cost-effective for small businesses

Cons:

Cumbersome navigation

Ineffective spam filtering

Frequent issues and slow fixes

Complicated account management

See pros and cons details

Pricing

Starting price:$1 per user/per month|Free version:Available|Free trial:Available

Prices may vary depending on the number of users and features.

Microsoft 365 logo
4.7
(14K)
learn more

User insights about the chat/messaging feature

Reviewers indicate that Microsoft 365's chat/messaging capabilities, primarily through Microsoft Teams, are essential for team communication and collaboration. They find it effective for real-time messaging, managing files, and staying connected with remote teams. Users appreciate the instant communication, ease of use, and the ability to see message read receipts. However, some users mention that it can be less user-friendly on mobile devices and may require proper management to avoid clutter. Despite this, Teams is considered indispensable for daily work communication.
“The most important use of chat/messaging in Microsoft 365 is to facilitate instant, real-time communication among team members, regardless of their physical location. This enables quick collaboration and decision-making without the delays associated with email. This may also be a drawback because you become maybe too easily accessible. I mitigate it with a careful usage of the "states".”
VS

Vincenzo S.

Bid Manager

“This is our go to method of comms throughout the day as a team we can send quick messages and its helpful to know if people have read the message and are aware even if response is not possible. ”
EN

Emma N.

Incident Management and Resilience Specialist

Email Management key features coverage

Microsoft 365 offers 4 out of the 6 key features for Email Management software identified by reviewers:

Inbox Management4.5
Search/Filter4.3
Spam Blocker
Access Controls/Permissions
Email Monitoring4.5
Alerts/Notifications4.3

Pros and cons based on 14,027 verified reviews

71% of users rated Microsoft 365 5 out of 5 stars, while 1% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 14,027 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Ideal for student tasks

Enhanced team collaboration

Comprehensive software package

Boosts productivity

Complete office suite

Cons:

Slow performance issues

High subscription costs

Dependence on internet connectivity

Syncing issues

See pros and cons details

Pricing

Starting price:$6 per user/per month|Free version:Not available|Free trial:Available

Prices may vary depending on the number of users and features.

Google Workspace logo
4.7
(17.4K)
learn more

User insights about the chat/messaging feature

Users find Google Workspace's chat/messaging capabilities valuable for keeping teams connected and facilitating constant communication. They appreciate the ease of use, real-time messaging, and the ability to create spaces and groups. Reviewers like the integration with other Google services and the option to use custom emojis. However, some users feel it lacks compared to other tools like Zoom and Microsoft Teams. Despite this, they find it convenient for quick communication and collaboration on documents and spreadsheets.
“We chat all the time at work and having the ability to created spaces and groups is great. The new addition of custom Emojis was fantastic and a feature I missed from an old company that used Slack. I think for the price, you can't beat Google's chat functionality that's included with Workspace.”
Verified reviewer profile picture

Scott N.

Special Projects Manager

“I like using that when needing to message everyone about a spreadsheet or documents that I've uploaded. I don't have to exit and go to my emails. ”
KM

Kaitlyn M.

Billing Specialist

Email Management key features coverage

Google Workspace offers 6 out of the 6 key features for Email Management software identified by reviewers:

Inbox Management4.6
Search/Filter4.6
Spam Blocker4.4
Access Controls/Permissions4.6
Email Monitoring4.6
Alerts/Notifications4.5

Pros and cons based on 17,469 verified reviews

75% of users rated Google Workspace 5 out of 5 stars, while 1% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 17,469 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Effective remote teamwork

Enhanced workflow efficiency

Accessible cloud storage

Seamless document sharing

Seamless app integration

Cons:

Dependence on internet

Inconsistent customer support

High costs and limitations

Complex account management

Challenging file management

See pros and cons details

Pricing

Starting price:$7 per user/per month|Free version:Not available|Free trial:Available

Prices may vary depending on the number of users and features.

Other Top Rated Email Management Software with Chat/Messaging in 2026

Zoho Desk logo

Zoho Desk

Customer service software for businesses of all sizes

visit website
Zoho Desk is a web and mobile-based customer service software that enables businesses of all sizes and types to deliver customer support, empower agents, and maintain operations.

Read more about Zoho Desk

Users also considered
Google Workspace logo

Collaboration application suite for teams

learn more
Google Workspace is a suite of applications from Google which offers a number of tools to communicate and collaborate with colleagues, store files, and manage data from all devices.

Read more about Google Workspace

Users also considered
Zoom Workplace logo

Zoom is an all-in-one collaboration platform

learn more
With Team Chat, Phone, AI Companion, and more, Zoom Workplace is the platform for your best work. With Zoom Workplace, you can share your calendar availability, connect with your team, access your work phone on any device, and more.

Read more about Zoom Workplace

Users also considered
Microsoft 365 logo

Cloud collaboration and file sharing application suite

learn more
Microsoft 365, formerly Office 365, provides web, desktop, and mobile apps for Outlook, Word, Excel, PowerPoint, OneNote, Publisher, Skype, OneDrive, Exchange Online, and more

Read more about Microsoft 365

Users also considered
ActiveCampaign logo

AI-first marketing platform

learn more
ActiveCampaign is the AI-first marketing platform built to transform how marketers, agencies, and entrepreneurs work. Use Active Intelligence to power goal-aware automations and orchestrate personalized experiences across email, SMS, and WhatsApp.

Read more about ActiveCampaign

Users also considered
LiveAgent logo

Multichannel Help Desk Solution with Powerful AI Features

learn more
LiveAgent is a web-based help desk and email management solution. It helps businesses manage all incoming emails and other customer communication from a team inbox. Over 150M happy customers use LiveAgent's help desk software worldwide.

Start with a 30-Day free trial, no credit card required.

Read more about LiveAgent

Users also considered
Zoho Mail logo
Category Leaders

Zoho Mail is a secure, encrypted, and enterprise-ready email

learn more
Email designed with business users in mind. Engage your enterprise with Zoho Mail's team collaboration and communication tools.

Read more about Zoho Mail

Users also considered
HubSpot Sales Hub logo

Freemium email productivity & tracking for sales teams

learn more
HubSpot Sales is a suite of inbox-based email tracking & productivity tools with which sales teams can build, automate, and accelerate their sales processes

Read more about HubSpot Sales Hub

Users also considered
SendGrid logo

Delivers reliable email at scale for businesses

learn more
SendGrid is a solution that provides a cloud-based email infrastructure to help relieve businesses of the cost and complexity of maintaining custom email systems. It provides email delivery, scalability and real-time analytics along with APIs. The platform also offers SMTP service, email validation, deliverability insights, and dynamic templates, while supporting multiple programming languages including Node.js, Python, and Java.

Read more about SendGrid

Users also considered
Salesforce Marketing Cloud Account Engagement logo

Salesforce B2B marketing automation for marketing & sales

learn more
Pardot from Salesforce is a marketing automation solution designed to bridge the gap between sales and marketing teams,

Read more about Salesforce Marketing Cloud Account Engagement

Users also considered
Front logo
Category Leaders

AI-enabled customer service platform for collaboration

learn more
Front is an email management platform that enables customer-facing teams to deliver exceptional service at scale. Front streamlines customer communication by combining the efficiency of a help desk and the familiarity of email.

Read more about Front

Users also considered
ToucanTech logo

Association management tool to power community engagement

learn more
ToucanTech is an all-in-one community management software that helps businesses consolidate database management, association management system functions, website hosting, and multi-channel communication capabilities into a single integrated environment. The platform is designed for educational institutions, membership associations, and nonprofit organizations seeking to centralize alumni relations, fundraising operations, and community engagement within one solution.

Read more about ToucanTech

Users also considered
GetResponse logo

Cloud-based email marketing platform

learn more
An email marketing tool that helps business owners build permission-based mailing lists, maximize conversions with email automation and responsive design and create a landing page. GetResponse features include video email marketing, email-to-speech, and a custom form builder.

Read more about GetResponse

Users also considered
Mixmax logo

Email communication & sales productivity application

learn more
Mixmax is an email communication & sales productivity application designed to help businesses convert prospects into customers through Gmail, Google Inbox, Google Calendar, Salesforce & Pipedrive using 1-to-1 communication, personalized email, workflow automation, email tracking, CRM sync, & more

Read more about Mixmax

Users also considered
Help Scout logo

Cloud-based customer support platform

learn more
Unlike enterprise tools that are hard to set up and create an impersonal customer experience, Help Scout lets you keep things simple and focus on delighting customers. Answer 52% more emails with ease and reduce support volume by 30%. You'll have happier customers and fewer requests — everyone wins.

Read more about Help Scout

Users also considered
Missive logo
Category Leaders

Collaborative inbox for teams

learn more
Missive is a team inbox and chat tool that helps teams to collaborate across email, SMS, WhatsApp, Twitter, and other communication channels. The inbox provides a business-first collaborative experience.

Read more about Missive

Users also considered
Shift logo

For those who spends the majority of their lives online.

learn more
Shift is the first browser to merge all your web apps into one powerful window. Streamline everything you do online when you install Shift and access thousands of apps without leaving your browser. Connect all of your Gmail, Outlook, and Office 365 accounts.

Read more about Shift

Users also considered
Jobin.cloud logo

All-In-One tool to Find and Engage People

learn more
Automated Social Profile Import, data Aggregation and auto Update, ATS, CRM, AI powered ranking filtering, Process Automation, recruiting workflow, sales pipeline, automatic Outreach, mass Mailing, messaging templates, multiplatform communications.

Read more about Jobin.cloud

Users also considered
Hiver logo

Modern, AI help desk software built for fast teams.

learn more
Hiver is an AI email management software that helps teams organize their inbox and manage incoming emails to addresses like support@ or info@. Key features include email assignment, tags for visibility, internal collaboration, automations, and AI tools at each step of the journey.

Read more about Hiver

Users also considered
Crisp logo

All-in-one multi-channel solution for customer messaging

learn more
Crisp is an all-in-one multi-channel customer platform for interacting with customers via Live Chat, email, messenger, Twitter, & SMS and other tools like drip campaigns, knowledge base or even chatbots.

Read more about Crisp

Users also considered
Envoke logo

The Trusted Email Solution of Communications Professionals

learn more
Email platform made for communicators. Easy campaigns, Canadian data centers, CASL compliance, bilingual features.

Read more about Envoke

Users also considered
eM Client logo
Category Leaders

Email, calendar, contacts, tasks, notes and chat in one app

learn more
eM Client is a full-featured email client with a modern and easy to use interface. eM Client offers calendar, tasks, contacts, notes and chat. The app supports email archive, message encryption, translation of emails, mail-tracking detection, mass mail, snooze email, cloud attachments and more.

Read more about eM Client

Users also considered
Drag logo

All-in-one Workspace in Gmail

learn more
Drag is the World's first all-in-one workspace in Gmail. Support customers, manage tasks and close deals right from your inbox.

Read more about Drag

Users also considered
Wing logo

Software for managing & delegating recurring tasks

learn more
Wing's dedicated tech-enabled talent completes recurring work like customer relationship management, customer support, email management, and more with high-quality work results.

Read more about Wing

Users also considered
Bloomreach logo

Bloomreach personalizes the e-commerce experience

learn more
Bloomreach Engagement provides out-of-the-box email tracking and bounce management for all of our native email provider integrations.

Read more about Bloomreach

Users also considered

Key features for Email Management software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

  • Inbox Management: Reviewers highlight the ability to organize emails using folders, labels, and filters for easy access and prioritization. 92% of reviewers rated this feature as important or highly important.
  • Search/Filter: Users appreciate the comprehensive search and filter functions that allow them to quickly locate specific emails using keywords and criteria. 91% of reviewers rated this feature as important or highly important.
  • Spam Blocker: Reviewers value the spam filter for effectively blocking unwanted emails, protecting against phishing and malware, and maintaining a clean inbox. 89% of reviewers rated this feature as important or highly important.
  • Access Controls/Permissions: Users find the ability to manage who can view, edit, and share documents crucial for data security and collaboration. 88% of reviewers rated this feature as important or highly important.
  • Email Monitoring: Reviewers emphasize the importance of tracking email activity, setting notifications, and ensuring timely responses for improved workflow. 87% of reviewers rated this feature as important or highly important.
  • Alerts/Notifications: Users appreciate customizable alerts and notifications for keeping informed about new emails and important events, enhancing responsiveness. 83% of reviewers rated this feature as important or highly important.