Virtual machine backup and replication for Hyper-V & VMware
4.76/5 (114 reviews)
Pros
Great Price
Easy to setup and to use
Great Support Team
Local and Cloud Backups are both great and easy to configure
Keeps backup sizes to a minimum
Cons
Would like to have possibility to have a backup of a physical server
Many thanks for your review! We greatly appreciate it.
We will soon be providing backup of physical machines -- we will notify our customers and followers about this. Stay tuned!
Rating breakdown
Likelihood to recommend: 10/10
The whole experience wrapped up is just - Good!! We had a situation causing us to move away from another backup vendor due to issues (not being able to depend on a backup to simply do its job causes sleepless nights after a while). We installed Altaro VM Backup, configured it - all in 15 minutes, including set-up of the email alerts and left it for the evening. Next day - Emails are usually our first encounter as to what occurred overnight - They were all Green! Seriously - a big wow from us! 7 Virtual Machines all backed up successfully and in a time window that seriously made me look twice. The compression and the speed of backups - wow!
Pros
I have a few things I like - but the most nicest thing: The user interface on Altaro product always seems so simple, and logical. Being in IT support, I dread those times when it takes 20 minutes to work out the GUI or interface to try and restore a file or check a backup log.
Cons
OK - Not being funny - I'll have to come back to this question, because I struggle to think of something I really don't like right now.
Rating breakdown
Likelihood to recommend: 10/10
We use Altaro to backup our hosts with hundreds of VMs. We are now migrating to a different plataform, due to the lack of support to ReFS and the other limitations stated above.
Pros
Easy of use. It take some time to learn the software schema, but after that, it is very easy to use on the day to day experience.
Cons
Support is almos informal. There is a ticket number, but the follow up is poor. Chat is almost always offline. About disk space, the backups keep groing indefenitely, even if the VM has not much updates. The optimization tool to recover space does not work properly, takes too long to execute, while it runs, it blocks ALL backups funcionality and at the end there is almost no space freed. There is no limit for backup space per VM or per storage. You need to always keep following up the disk usage. There is no support for ReFS, what is a shame for a software that runs on Windows Servers and ReFS has been around for a while already.
We are sorry that your experience with our support team has not met our usual high standards. Our support team prides itself on the great feedback it receives from customers, so feedback like this really does stand out. We answer support calls within 22 seconds on average and follow up email tickets within 2 hours on average. Our customers have the option to use chat or phone for quicker responses, our chat is online 24 hours a day.
Do email support@altaro.com with more information about when you were dissatisfied, and we'll be glad to investigate further.
Your backup repository will grow only if the VM has new data - our deduplication and CBT make sure of that. Re the optimization tool, we are working on a better backup format that uses the freed-up space more efficiently. We're sharing your feedback about no limit for backup space as a feature request - thanks. Our recently launched `Mount Virtual Disk' option allows users to grab their backed up files from ReFS partitions.
Rating breakdown
Likelihood to recommend: 3/10
We are using it in a offsite backup system recommended by our it supplier NEWLIME CONCULTING
Pros
It's very reliable and easy to deploy and use.
Cons
I cant remember any downturn to this cool backup software.
Rating breakdown
Likelihood to recommend: 10/10
Pros
very easy to use. Nice Dashboard with a lot of first sight information.
Cons
German Language! Not everyone can understand it.
Many thanks indeed for your review of Altaro VM Backup. We have taken note of your request to have a version of the product in German, but cannot make any commitments about this at this point.
Rating breakdown
Likelihood to recommend: 8/10
Pricing varies depending on number of hosts, starting at €485 per host for one host using the standard edition.
Contact Altaro for more information on pricing.
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