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CrashPlan
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Easy, secure, & cost-effective backup and recovery
Table of Contents
CrashPlan - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
CrashPlan overview
Based on 249 verified user reviews
What is CrashPlan?
By industry, CrashPlan reviewers are most commonly professionals in information technology and services (16%). The most frequent use case for CrashPlan cited by reviewers is backup (86% of reviewers).
What do users say about CrashPlan pricing?
Reviewers appreciate CrashPlan’s affordable pricing and say it offers good value for small businesses and home users. However, some users report increased costs, eliminated consumer options, and higher expenses for large installations or plan changes.
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Backup and Restore
Effortless large-scale deployment
Streamlined installation process
Backup
Pricing
File Backup
CrashPlan’s user interface
CrashPlan pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.3
Features
4.3
Ease of use
4.4
Customer support
4.4
Reviews sentiment
What do users say about CrashPlan?
By industry, CrashPlan reviewers are most commonly professionals in information technology and services (16%). The most frequent use case for CrashPlan cited by reviewers is backup (86% of reviewers).
Select to learn more
Who uses CrashPlan?
Based on 249 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
CrashPlan's key features
Most critical features, based on insights from CrashPlan users:
All CrashPlan features
Features rating:
CrashPlan alternatives
CrashPlan
Starting from
8
/user
Per month
Iru
Starting from
No pricing info
Action1
Starting from
No pricing info
NinjaOne
Starting from
No pricing info
CrashPlan pricing
Pricing plans
Pricing details:
User opinions about CrashPlan price and value
Value for money rating:
Of 42 reviews that provide robust commentary on CrashPlan's price and value, 66% mention it in a positive light.
Reviewers appreciate CrashPlan’s affordable pricing and find it offers good value, especially for small businesses and home users, with flexible features included in basic plans. Some users say the competitive rates and simple setup make it an attractive choice for protecting valuable data. However, some reviewers report that recent shifts to business-focused plans have increased costs and eliminated lower-priced or consumer options, making it less accessible for individuals or larger organizations. Some users indicate that large installations can become expensive, and a few mention issues with plan changes and billing.
, and
To see what individual users think of CrashPlan's cost and value, check out the review excerpts below.
Liz W.
Photographer
CrashPlan customer support
What do users say about CrashPlan customer support?
Customer support rating:
We analyzed 51 verified user reviews to identify positive and negative aspects of CrashPlan customer support.
Widely noted by reviewers, CrashPlan's customer support is prompt, helpful, and provides clear resolution instructions.
A significant portion of users highlight the support team's professionalism, friendliness, and willingness to assist.
Frequently reported by users, support is easily accessible via chat or phone and offers strong setup and technical guidance.
A minority of users report long wait times, difficulty reaching support, and inconsistent effectiveness in resolving complex issues.
Support options
Training options
To see what individual users say about CrashPlan's customer support, check out the review snippets below.
“The few times we have had to reach out to support, they have been prompt in their responses and always give a full response with an explanation and resolution instructions.”
Jason T.
Dell KACE Advisory Board Member
“Customer support has been exceptional on the few times when I've had a problem (always because of something I did, not the product's fault.)”
Diana W.
“My two attempts at contacting support about the issue resulted in almost a 1 week wait time between calls/emails and the answer I ended up receiving was that they would no longer be supporting servers with the Crash Plan application.”
Benjamin J.
Director of Information Technology
CrashPlan FAQs
CrashPlan has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business
These products have better value for money
Q. What is CrashPlan used for?
CrashPlan provides cyber resilience and data protection through a unified platform trusted by organizations worldwide. With secure, scalable backup and recovery for servers, endpoints, Microsoft 365, and Google Workspace, CrashPlan safeguards critical data against threats such as accidental deletion, ransomware, and system failure. Built with proactive threat detection and automated governance, CrashPlan ensures continuous access and compliance. Whether you back up to our cloud, your Azure instance, a local destination, or a third-party cloud, CrashPlan restores your data and your peace of mind. The CrashPlan Data Resilience Platform: A unified backup and recovery platform—tailored to your business, the CrashPlan Data Resilience Platform provides cost-effective storage solutions, comprehensive security, built-in compliance, and precise recovery for SaaS, endpoints and servers.
Q. What are the benefits of using CrashPlan?
- Continuous cloud backup that won’t slow you down.
- No storage size limits, bandwidth caps or file-type restrictions.
- Advanced encryption for your data.
- Backup your business devices and hard drives.
- A single platform protecting endpoints, servers, Microsoft 365, Google Workspace, and SaaS apps—designed for modern business resilience across all data sources.
- Immutable backups with unlimited versioning.
- Back up data across Exchange Online, SharePoint, OneDrive, Teams, and more—all from one dashboard, with visibility and control.
- Easily manage all of your account and backup device settings online. For IT professionals, remotely manage most of the CrashPlan for Small Business functions from anywhere. Our simple-to-use desktop tools means anyone can restore lost files without assistance.
Q. What languages does CrashPlan support?
CrashPlan supports the following languages:
Chinese (Simplified), Chinese (Traditional), Dutch, English, French, German, Italian, Japanese, Korean, Norwegian (Bokmal), Portuguese, Spanish, Swedish, Thai
Q. Does CrashPlan offer an API?
No, CrashPlan does not have an API available.
Q. What level of support does CrashPlan offer?
CrashPlan offers the following support options:
Knowledge Base, Chat, Email/Help Desk, FAQs/Forum, Phone Support
