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Device42, A Freshworks Company vs AssetSonar Comparison (2026)

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Device42, A Freshworks Company logo

Device42, A Freshworks Company

AssetSonar logo

AssetSonar

Overview

Device42 is an IT infrastructure solution for the management of assets, devices, IP addresses, cabling, inter-dependencies, role-based access, auditing and more

Ensure software compliance, reduce downtime, and stay audit-ready with AssetSonar’s IT asset management platform. Track assets, software, licenses, tickets, and patching from one system with integrations for Jamf, SCCM, Kandji, and Microsoft Intune for complete IT visibility.

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

20

/user

Per year

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

0.42

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.8

91

5

4

3

2

1

71

18

2

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
91%
would recommend this app

4.6

39

5

4

3

2

1

25

12

1

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
77%
would recommend this app

Pros

“Device42’s dependency mapping gave us a much clearer understanding of how systems were connected, making change planning more reliable and reducing unexpected outages during maintenance activities.”
UD

Utkarsha D.

Computer Engineer

“An easy-to-use and scalable ITSM platform that simplifies workflows and improves efficiency, though increasing costs for additional teams and advanced features may affect affordability as organizations expand”
Verified reviewer profile picture

Balanjaneya S.

Software Engineer

“The platform handles enterprise-scale infrastructure well, with solid change management tools and clear visibility into how assets relate to each other”
TB

Tejaswi B.

Production Support Specialist

Pros

“Configuring custom asset fields and fine tuning user permissions across complex departments required a decent amount of trial and error.”
DL

Drew L.

SR SYS Admin

“Customer support was solid, with ability to submit tickets for bugs and issues.”
DL

Drew L.

SR SYS Admin

“The software integrates seamlessly with JAMF Pro and Zendesk, enabling smooth workflows across our IT and support systems.”
BF

Brittany F.

IT Support and Training Manager

Cons

“A powerful IT management platform that resolves incidents and asset issues effectively, but its outdated UI, occasional lag, and complex navigation make it harder to use.”
aN

akshith N.

R and D Analyst

“Device42 offers strong CMDB and asset tracking, but lacks some modern, innovative IT operations features.”
Bk

Bhagyesh k.

Java backend developer

“Reasonable pricing and solid CMDB features, but the UI feels dated and AI capabilities need improvement.”
HS

Harsha S.

Full stack developer

Cons

“In the beginning, the user interface didn't feel as robust and easy to navigate.”
JD

Jean D.

Associate Director for Technology Operations

“Also custom reports lack complex filtering. But that does not mean that it is useless.”
PS

Prad S.

Senior IT Specialist

“Some of the default reports aren't helpful”
BY

Bryan Y.

Project Manager

  • Vendor responds to reviews
  • Last review22 days ago
  • Vendor responds to reviews
  • Last review3 months ago

Key features

  • Total features23
  • AI Copilot
  • AI Text Generation
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Adaptive Learning
  • Alerts/Escalation
  • Alerts/Notifications
  • Approval Process Control
  • Approved app catalogue
  • Asset Discovery
  • Asset Policy Management
  • Asset Tracking
  • Audit
  • Audit Management
  • Audit Trail
  • Automated end user license provisioning
  • Autonomous Task Execution
  • Availability Management
  • Barcode/Ticket Scanning
  • Blockage
  • Capacity Management
  • Change Management
  • Chat/Messaging
  • Client Portal
  • Cloud Asset Inventory
  • Collaboration Tools
  • Compliance Tracking
  • Configuration Management
  • Contract/License Management
  • Cost Tracking
  • Cross-system Integration
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Customized alerts
  • Dashboard Creation
  • Data Import/Export
  • Data Protection
  • Data Visualization
  • Decision Making
  • Drag & Drop
  • Email Management
  • Energy Consumption
  • Generative AI
  • Hardware Asset Inventory
  • IT Asset Management
  • Incident Management
  • Inventory Management
  • IoT
  • Knowledge Base Management
  • Knowledge Management
  • License entitlement and usage management
  • Maintenance Management
  • Mobile Asset Inventory
  • Monitoring
  • Multi-Channel Communication
  • Multi-step Planning
  • Natural Language Interaction
  • Network Access
  • Prioritization
  • Proactive Assistance
  • Processes
  • Procurement Management
  • Project Management
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Release Management
  • Remote Access
  • Remote Access & Monitoring
  • Reporting & Statistics
  • Reporting/Analytics
  • Requisition Management
  • Risk Management
  • SSL Security
  • Scaling
  • Security
  • Self Service Portal
  • Server Performance
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • ServiceNow Integration
  • Shadow IT Detection
  • Software Asset Inventory
  • Software inventory and lifecycle management
  • Software vulnerability assessment
  • Space Planning
  • Supplier Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Task Management
  • Third-Party Integrations
  • Ticket Management
  • User Management
  • Value
  • Vendor management and compliance
  • Workflow Management
  • Total features87
  • AI Copilot
  • AI Text Generation
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Adaptive Learning
  • Alerts/Escalation
  • Alerts/Notifications
  • Approval Process Control
  • Approved app catalogue
  • Asset Discovery
  • Asset Policy Management
  • Asset Tracking
  • Audit
  • Audit Management
  • Audit Trail
  • Automated end user license provisioning
  • Autonomous Task Execution
  • Availability Management
  • Barcode/Ticket Scanning
  • Blockage
  • Capacity Management
  • Change Management
  • Chat/Messaging
  • Client Portal
  • Cloud Asset Inventory
  • Collaboration Tools
  • Compliance Tracking
  • Configuration Management
  • Contract/License Management
  • Cost Tracking
  • Cross-system Integration
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Customized alerts
  • Dashboard Creation
  • Data Import/Export
  • Data Protection
  • Data Visualization
  • Decision Making
  • Drag & Drop
  • Email Management
  • Energy Consumption
  • Generative AI
  • Hardware Asset Inventory
  • IT Asset Management
  • Incident Management
  • Inventory Management
  • IoT
  • Knowledge Base Management
  • Knowledge Management
  • License entitlement and usage management
  • Maintenance Management
  • Mobile Asset Inventory
  • Monitoring
  • Multi-Channel Communication
  • Multi-step Planning
  • Natural Language Interaction
  • Network Access
  • Prioritization
  • Proactive Assistance
  • Processes
  • Procurement Management
  • Project Management
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Release Management
  • Remote Access
  • Remote Access & Monitoring
  • Reporting & Statistics
  • Reporting/Analytics
  • Requisition Management
  • Risk Management
  • SSL Security
  • Scaling
  • Security
  • Self Service Portal
  • Server Performance
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • ServiceNow Integration
  • Shadow IT Detection
  • Software Asset Inventory
  • Software inventory and lifecycle management
  • Software vulnerability assessment
  • Space Planning
  • Supplier Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Task Management
  • Third-Party Integrations
  • Ticket Management
  • User Management
  • Value
  • Vendor management and compliance
  • Workflow Management

Integrations

  • Total integrations5
  • Asana
  • Atlas
  • Auth0
  • Calendly
  • Chef Enterprise Automation Stack
  • Cisco Meraki
  • Confluence
  • Cursor
  • FedEx Ship Manager
  • HubSpot Marketing Hub
  • HubSpot Sales Hub
  • HubSpot Service Hub
  • Iru
  • JIRA Service Management
  • Jamf Connect
  • Jira
  • JumpCloud
  • KingAsterisk Contact Center Software
  • Microsoft Entra ID
  • Microsoft Project Server Subscription Edition
  • Mosyle Business
  • Notion
  • Okta
  • OneLogin
  • Ping Identity
  • Slack
  • Zapier
  • Zendesk Suite
  • Zoom Workplace
  • Total integrations25
  • Asana
  • Atlas
  • Auth0
  • Calendly
  • Chef Enterprise Automation Stack
  • Cisco Meraki
  • Confluence
  • Cursor
  • FedEx Ship Manager
  • HubSpot Marketing Hub
  • HubSpot Sales Hub
  • HubSpot Service Hub
  • Iru
  • JIRA Service Management
  • Jamf Connect
  • Jira
  • JumpCloud
  • KingAsterisk Contact Center Software
  • Microsoft Entra ID
  • Microsoft Project Server Subscription Edition
  • Mosyle Business
  • Notion
  • Okta
  • OneLogin
  • Ping Identity
  • Slack
  • Zapier
  • Zendesk Suite
  • Zoom Workplace