Device42 vs AssetSonar

ServiceNow

ServiceTonic

SmartITSM

ServiceNow is an IT service application platform-as-a-service provider that offers a range of ITSM products to  automate & manage numerous IT enterprise services. ServiceNow can be used for cloud & virtualization lifecycle management, change orchestration, infrastructure discovery & IT governance.

ServiceTonic is a help desk software solution that centralizes support ticket and request management through multiple channels including web, mobile, email, phone, chat, and QR codes. It aligns with ITIL best practices to help IT departments effectively manage services. Key features include automation, knowledge management, and asset management.

SmartITSM is a cloud-based help desk software that helps businesses handle ticketing processes, update calendar overviews, and create service catalogs on a unified platform.

IT Support Supervisor 

The software really struggles to know how to label a Surface Pro.

Sr. Program Manager

The operations support for the product is a simple process and ongoing support from the sales team is also good.   

System Architect 

Support is always available and very responsive.

Device42 is an IT infrastructure solution for the management of assets, devices, IP addresses, cabling, inter-dependencies, role-based access, auditing and more

Access Controls/Permissions

Alerts/Notifications

Application Management

Asset Lifecycle Management

Asset Tracking

Audit Management

Audit Trail

Capacity Management

Change Management

Change Planning

Charting

CMDB

Color Codes/Icons

Compliance Management

Compliance Tracking

Configuration Management

Contract/License Management

Cost Tracking

Customer Support

Dashboard

Data Import/Export

Data Mapping

Data Visualization

Dependency Tracking

Device Auto Discovery

Drag & Drop

Hierarchical Mapping

Impact Management

Inventory Management

Issue Auditing

IT Asset Management

IT Reporting

License Management

Location-Based Mapping

Maintenance Management

Maintenance Scheduling

Map Exporting

Monitoring

Multi-User Collaboration

Network Security

On-Demand Mapping

Patch Management

Performance Monitoring

Power Management

Procurement Management

Real-Time Data

Real-Time Monitoring

Real-Time Notifications

Relationship Mapping

Remote Access/Control

Reporting/Analytics

Requisition Management

Role-Based Permissions

Self-Updating Maps

Server Monitoring

Service Level Agreement (SLA) Management

SSL Security

Supplier Management

Tagging

Third-Party Integrations

Ticket Management

Uptime Reporting

Visual Discovery

Device42

Windows

Web-based

Linux

Nlyte DCIM

Free

Standard

Premium

Enterprise

CMDB Admin

We have created multiple integration with other tools that allow us to have IT information in one single place.

engineer

This particular tool proves to be highly beneficial when seeking to comprehend the intricate interdependencies between applications and servers.

One can effectively utilize a significant amount of information without necessitating the initial deployment of agents.

The present iteration of this program exhibits certain limitations.

Setting up the server and the scans, and it handles itself.  

At times it doesn’t know how to categorize some laptops.  

Data Center Engineer

Module patch panel design have to be re-build.

Director, IT

IT Infrastructure Specialist

Training and Learning Curve

Installation and Deployment

Integrations

Scanning

Device Management

Pricing

Features

Small Business

Large Enterprises

Mid-size Business

Freshworks

ACMP Suite

In a world full of unpredictability, choosing the right partner is crucial. We are your guide on the path to greater simplicity and efficiency. ACMP offers modular and scalable solutions for your specific challenges in the IT department.

AI-powered platform that unifies identity, endpoints, and compliance—giving IT teams time and control back.

Wasp Asset

AssetCloud is the most comprehensive asset management software in the industry delivering full life-cycle asset management, streamlined auditing, and loss prevention. Easy-to-use and implement. Fully customizable. Android & iOS apps. Cloud-based. Request a free demo today!   

Consolidate hardware, software, tickets, and IT operations in one platform with AssetSonar. Track assets, licenses, patching, and service workflows with full visibility, audit-ready records, and integrations for Jamf, SCCM, Kandji, Intune, Zendesk, and Jira.

Active Directory Integration

Activity Dashboard

Activity Tracking

AI Copilot

AI/Machine Learning

Alerts/Escalation

Approval Process Control

Asset Assignment

Asset Kitting

Availability Management

Barcode/Ticket Scanning

Barcoding/RFID

Calendar Management

Categorization/Grouping

Chat/Messaging

Check-in/Check-out

Configurable Workflow

Copy Protection

Customizable Branding

Customizable Fields

Customizable Forms

Customizable Reports

Customizable Templates

Dashboard Creation

Depreciation Management

Digital Signature

Disposal Management

Document Management

Email Management

Equipment Tracking

Event Logs

Fixed Asset Management

Help Desk Management

Historical Reporting

Incident Management

Inventory Tracking

IT Asset Tracking

Knowledge Base Management

License Inventory

License Tracking

Location Tracking

Mobile Access

Multi-Channel Communication

Multi-Location

Personalization and Recommendation

Prioritization

Process/Workflow Automation

Purchase Order Management

QR Codes

Real-Time Reporting

Reminders

Reporting & Statistics

Reservations Management

Returns Tracking

Scheduled/Automated Reports

Search/Filter

Self Service Portal

Service Catalog

Single Sign On

Software License Management

Status Tracking

Subscription Management

Support Ticket Management

AssetSonar

Android

iPad

iPhone

Asset Panda

Custom Pricing

IT Systems Admin

Additionally, some customization options for reports and notifications could be more flexible to fit different departmental needs.

IT Support and Training Manager

The software integrates seamlessly with JAMF Pro and Zendesk, enabling smooth workflows across our IT and support systems.

Technical Support Analyst II

The agent pulls data that we need from each machine, updating and populating information is easy and straightforward

The platform has been reliable and responsive, with great customer support whenever we’ve needed assistance.

Informatics Mgr

Throughout my experience with the platform, I’ve consistently found the customer support team to be highly responsive, knowledgeable, and committed to resolving issues promptly.

Senior IT Specialist

Also custom reports lack complex filtering. But that does not mean that it is useless.

Associate Director for Technology Operations

In the beginning, the user interface didn't feel as robust and easy to navigate.

Device42 vs AssetSonar Comparison (2026)

Device42

AssetSonar

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives