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Freshservice vs AssetSonar Comparison (2026)
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Good recommendations?
Freshservice
4.5
(805)5
496
4
268
3
32
2
7
1
2
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
AssetSonar
4.6
(39)5
25
4
12
3
1
2
1
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
Freshservice is an online ITIL service desk with ticketing & asset management capabilities, and incident, problem, change, release, and knowledge management tools.
Ensure software compliance, reduce downtime, and stay audit-ready with AssetSonar’s IT asset management platform. Track assets, software, licenses, tickets, and patching from one system with integrations for Jamf, SCCM, Kandji, and Microsoft Intune for complete IT visibility.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.5
805
5
4
3
2
1
496
268
32
7
2
- Value for money
- Ease of use
- Features
- Customer support
84%
would recommend this app4.6
39
5
4
3
2
1
25
12
1
1
0
- Value for money
- Ease of use
- Features
- Customer support
77%
would recommend this appPros
“The biggest value for us has been the flexibility of the ticketing system, the reporting capabilities, and the ability to centralize multiple operational functions into one platform.”
EG
Erin G.
Director of IT
“It provides a solid set of features that support IT service management and helps streamline operations. While there is still room to improve our understanding of all its capabilities, it has been an effective tool in supporting our day-to-day processes”
MN
Marcela N.
Service Analatycx
“We use Freshservice not only for incident and service request management but also for workflow automation and integrations with Active Directory and other internal systems.”
DB
Denis B.
IT Service Manager
Pros
“Configuring custom asset fields and fine tuning user permissions across complex departments required a decent amount of trial and error.”
DL
Drew L.
SR SYS Admin
“Customer support was solid, with ability to submit tickets for bugs and issues.”
DL
Drew L.
SR SYS Admin
“The software integrates seamlessly with JAMF Pro and Zendesk, enabling smooth workflows across our IT and support systems.”
BF
Brittany F.
IT Support and Training Manager
Cons
“We’ve also experienced issues with integrations and workflows, including Slack form auto-fill problems, limited SLA dashboard widgets, and bugs within the onboarding journey process that have slowed adoption.”
EG
Erin G.
Director of IT
“I've tried using it to draft responses to more detailed engineering questions, and it tends to oversimplify or miss context, so I end up rewriting most of it anyway, fine for routine stuff, not something I'd trust blind.”
BM
Bheru M.
Software Engineer
“The CMDB functionality had several issues, and the overall Freshservice UI can be difficult to navigate. While the ticketing features are simple and user-friendly, other modules do not feel as intuitive or streamlined.”
RA
Rajesh A.
Project manager
Cons
“In the beginning, the user interface didn't feel as robust and easy to navigate.”
JD
Jean D.
Associate Director for Technology Operations
“Also custom reports lack complex filtering. But that does not mean that it is useless.”
PS
Prad S.
Senior IT Specialist
“Some of the default reports aren't helpful”
BY
Bryan Y.
Project Manager
- Vendor responds to reviews
- Last reviewa month ago
- Vendor responds to reviews
- Last review3 months ago
Key features
- Total features180
- AI Copilot
- AI Summarization
- AI Text Generation
- API
- Access Controls/Permissions
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Adaptive Learning
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Approval Process Control
- Approval Workflow
- Approved app catalogue
- Asset Discovery
- Asset Lifecycle Management
- Asset Policy Management
- Asset Tracking
- Assignment Management
- Audit Management
- Audit Trail
- Automated Discovery
- Automated Responses
- Automated Routing
- Automated end user license provisioning
- Autonomous Task Execution
- Availability Management
- Barcode/Ticket Scanning
- Billing & Invoicing
- Budget Tracking
- Build Automation
- Business Impact Analysis
- Buy Side (Suppliers)
- CMDB
- CRM
- Calendar Management
- Canned Responses
- Capacity Management
- Case Management
- Catalog Management
- Change Management
- Change Planning
- Change Tracking
- Chat/Messaging
- Chatbot
- Client Portal
- Cloud Asset Inventory
- Collaboration Tools
- Commenting/Notes
- Completion Tracking
- Compliance Management
- Compliance Tracking
- Configurable Workflow
- Configuration Management
- Content Management
- Contract Drafting
- Contract/License Management
- Corrective and Preventive Actions (CAPA)
- Cost Tracking
- Cross-system Integration
- Customer Complaint Tracking
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Customized alerts
- Dashboard
- Dashboard Creation
- Data Import/Export
- Data Visualization
- Decision Making
- Device Auto Discovery
- Disaster Recovery
- Document Automation
- Document Management
- Document Storage
- Documentation Management
- Drag & Drop
- Drag & Drop Editor
- Electronic Signature
- Email Alerts
- Email Management
- Email Templates
- Employee Onboarding
- Event Logs
- Feedback Management
- File Sharing
- For IT Project Management
- Forecasting
- Forms Management
- Full Text Search
- Generative AI
- HR Management
- Hardware Asset Inventory
- Help Desk Management
- IT Asset Management
- IT Asset Tracking
- IT Incident Management
- IT Reporting
- Incident Management
- Incident Reporting
- Incident Response Checklists
- Inventory Auditing
- Inventory Management
- Inventory Optimization
- Inventory Tracking
- Investigation Management
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Knowledge Base Management
- Knowledge Library
- Knowledge Management
- License Inventory
- License Management
- License Tracking
- License entitlement and usage management
- Live Chat
- Maintenance Management
- Maintenance Scheduling
- Mobile Access
- Mobile Alerts
- Mobile App
- Mobile Asset Inventory
- Monitoring
- Multi-Channel Communication
- Multi-Channel Management
- Multi-Language
- Multi-Location
- Multi-step Planning
- Multiple User Accounts
- Natural Language Interaction
- On Call Scheduling
- Onboarding
- Order Management
- Password Management
- Patch Management
- Percent-Complete Tracking
- Performance Metrics
- Performance Monitoring
- Policy Management
- Pre-built Templates
- Prioritization
- Proactive Assistance
- Problem Management
- Procurement Management
- Product Identification
- Project Management
- Project Tracking
- Purchase Order Management
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Recurring Issues
- Relationship Mapping
- Release Management
- Remote Access & Monitoring
- Remote Access/Control
- Remote Monitoring & Management
- Remote Update/Installation
- Renewal Management
- Reporting & Statistics
- Reporting/Analytics
- Request Assignment
- Requirements Management
- Requisition Management
- Resource Management
- Risk Analysis
- Risk Assessment
- Risk Management
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SSL Security
- Scheduled/Automated Reports
- Scheduling
- Search
- Search/Filter
- Secure Data Storage
- Security Tools
- Self Service Portal
- Sell Side (Customers)
- Service Catalog
- Service Level Agreement (SLA) Management
- Service Reporting
- Service Request Management
- Shadow IT Detection
- Single Sign On
- Software Asset Inventory
- Software inventory and lifecycle management
- Software vulnerability assessment
- Status Tracking
- Summary Reports
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Task Progress Tracking
- Third-Party Integrations
- Ticket Management
- User Management
- Vendor management and compliance
- Workflow Management
- Total features87
- AI Copilot
- AI Summarization
- AI Text Generation
- API
- Access Controls/Permissions
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Adaptive Learning
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Approval Process Control
- Approval Workflow
- Approved app catalogue
- Asset Discovery
- Asset Lifecycle Management
- Asset Policy Management
- Asset Tracking
- Assignment Management
- Audit Management
- Audit Trail
- Automated Discovery
- Automated Responses
- Automated Routing
- Automated end user license provisioning
- Autonomous Task Execution
- Availability Management
- Barcode/Ticket Scanning
- Billing & Invoicing
- Budget Tracking
- Build Automation
- Business Impact Analysis
- Buy Side (Suppliers)
- CMDB
- CRM
- Calendar Management
- Canned Responses
- Capacity Management
- Case Management
- Catalog Management
- Change Management
- Change Planning
- Change Tracking
- Chat/Messaging
- Chatbot
- Client Portal
- Cloud Asset Inventory
- Collaboration Tools
- Commenting/Notes
- Completion Tracking
- Compliance Management
- Compliance Tracking
- Configurable Workflow
- Configuration Management
- Content Management
- Contract Drafting
- Contract/License Management
- Corrective and Preventive Actions (CAPA)
- Cost Tracking
- Cross-system Integration
- Customer Complaint Tracking
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Customized alerts
- Dashboard
- Dashboard Creation
- Data Import/Export
- Data Visualization
- Decision Making
- Device Auto Discovery
- Disaster Recovery
- Document Automation
- Document Management
- Document Storage
- Documentation Management
- Drag & Drop
- Drag & Drop Editor
- Electronic Signature
- Email Alerts
- Email Management
- Email Templates
- Employee Onboarding
- Event Logs
- Feedback Management
- File Sharing
- For IT Project Management
- Forecasting
- Forms Management
- Full Text Search
- Generative AI
- HR Management
- Hardware Asset Inventory
- Help Desk Management
- IT Asset Management
- IT Asset Tracking
- IT Incident Management
- IT Reporting
- Incident Management
- Incident Reporting
- Incident Response Checklists
- Inventory Auditing
- Inventory Management
- Inventory Optimization
- Inventory Tracking
- Investigation Management
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Knowledge Base Management
- Knowledge Library
- Knowledge Management
- License Inventory
- License Management
- License Tracking
- License entitlement and usage management
- Live Chat
- Maintenance Management
- Maintenance Scheduling
- Mobile Access
- Mobile Alerts
- Mobile App
- Mobile Asset Inventory
- Monitoring
- Multi-Channel Communication
- Multi-Channel Management
- Multi-Language
- Multi-Location
- Multi-step Planning
- Multiple User Accounts
- Natural Language Interaction
- On Call Scheduling
- Onboarding
- Order Management
- Password Management
- Patch Management
- Percent-Complete Tracking
- Performance Metrics
- Performance Monitoring
- Policy Management
- Pre-built Templates
- Prioritization
- Proactive Assistance
- Problem Management
- Procurement Management
- Product Identification
- Project Management
- Project Tracking
- Purchase Order Management
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Recurring Issues
- Relationship Mapping
- Release Management
- Remote Access & Monitoring
- Remote Access/Control
- Remote Monitoring & Management
- Remote Update/Installation
- Renewal Management
- Reporting & Statistics
- Reporting/Analytics
- Request Assignment
- Requirements Management
- Requisition Management
- Resource Management
- Risk Analysis
- Risk Assessment
- Risk Management
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SSL Security
- Scheduled/Automated Reports
- Scheduling
- Search
- Search/Filter
- Secure Data Storage
- Security Tools
- Self Service Portal
- Sell Side (Customers)
- Service Catalog
- Service Level Agreement (SLA) Management
- Service Reporting
- Service Request Management
- Shadow IT Detection
- Single Sign On
- Software Asset Inventory
- Software inventory and lifecycle management
- Software vulnerability assessment
- Status Tracking
- Summary Reports
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Task Progress Tracking
- Third-Party Integrations
- Ticket Management
- User Management
- Vendor management and compliance
- Workflow Management
Integrations
- Total integrations60
- ADP Workforce Now
- AWS Lambda
- Amazon Redshift
- Asana
- Atlas
- Auth0
- Azure DevOps Server
- BambooHR
- BigQuery
- Box
- Calendly
- Cisco Meraki
- ClickUp
- Copper
- Cursor
- Docusign
- Dropbox
- Dynamics 365
- FedEx Ship Manager
- FreshBooks
- Freshchat
- Freshdesk
- Freshsales
- FullContact
- GitHub
- Google Analytics 360
- Google Calendar
- Google Contacts
- Greenhouse
- Harvest
- HubSpot CRM
- HubSpot Marketing Hub
- HubSpot Sales Hub
- HubSpot Service Hub
- Iru
- JIRA Service Management
- Jamf Connect
- Jira
- JumpCloud
- KingAsterisk Contact Center Software
- LogMeIn Rescue
- ManageEngine Endpoint Central
- ManageEngine ServiceDesk Plus
- Microsoft 365
- Microsoft Azure
- Microsoft Entra ID
- Microsoft Power BI
- Microsoft Project Server Subscription Edition
- Microsoft Teams
- Microsoft Viva Engage
- Mosyle Business
- Netskope One Platform
- Notion
- Okta
- OneLogin
- OpsGenie
- Oracle PeopleSoft
- PagerDuty
- Personio
- Ping Identity
- Pipedrive
- QuickBooks Online Advanced
- Rocketlane
- SAP SuccessFactors HCM
- Salesforce Sales Cloud
- Slack
- Smartsheet
- Snowflake
- SurveyMonkey
- TeamViewer ONE
- Workday HCM
- WorkflowMAX
- Zabbix
- Zapier
- Zight
- Zoho CRM
- Zoom Workplace
- miniOrange
- monday AI Work Platform
- Total integrations25
- ADP Workforce Now
- AWS Lambda
- Amazon Redshift
- Asana
- Atlas
- Auth0
- Azure DevOps Server
- BambooHR
- BigQuery
- Box
- Calendly
- Cisco Meraki
- ClickUp
- Copper
- Cursor
- Docusign
- Dropbox
- Dynamics 365
- FedEx Ship Manager
- FreshBooks
- Freshchat
- Freshdesk
- Freshsales
- FullContact
- GitHub
- Google Analytics 360
- Google Calendar
- Google Contacts
- Greenhouse
- Harvest
- HubSpot CRM
- HubSpot Marketing Hub
- HubSpot Sales Hub
- HubSpot Service Hub
- Iru
- JIRA Service Management
- Jamf Connect
- Jira
- JumpCloud
- KingAsterisk Contact Center Software
- LogMeIn Rescue
- ManageEngine Endpoint Central
- ManageEngine ServiceDesk Plus
- Microsoft 365
- Microsoft Azure
- Microsoft Entra ID
- Microsoft Power BI
- Microsoft Project Server Subscription Edition
- Microsoft Teams
- Microsoft Viva Engage
- Mosyle Business
- Netskope One Platform
- Notion
- Okta
- OneLogin
- OpsGenie
- Oracle PeopleSoft
- PagerDuty
- Personio
- Ping Identity
- Pipedrive
- QuickBooks Online Advanced
- Rocketlane
- SAP SuccessFactors HCM
- Salesforce Sales Cloud
- Slack
- Smartsheet
- Snowflake
- SurveyMonkey
- TeamViewer ONE
- Workday HCM
- WorkflowMAX
- Zabbix
- Zapier
- Zight
- Zoho CRM
- Zoom Workplace
- miniOrange
- monday AI Work Platform
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