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FootPrints
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
IT service desk automation software for mid-size businesses.
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FootPrints - 2026 Pricing, Features, Reviews & Alternatives
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Last updated: March 2026
FootPrints overview
What is FootPrints?
FootPrints service desk is an IT service desk management & automation software for mid-size organizations, with personalized portals & a mobile-optimized interface. Users can create personalized experiences for their employees to increase their productivity, while Admins can quickly configure end-to-end business services for IT and beyond. The cloud-based solution provides tools for change management, service catalog and portfolio management, knowledge management, workflow automation, and more.
With the service desk tools, users can create incidents with the click of a button, either from scratch or using one of the many pre-built templates for common incidents. Incidents can be assigned to employees and be tracked throughout their resolution. A knowledge base can be created in order to facilitate customer self service with the aim of reducing customer service requests, and different knowledge bases can be created for different types of users.
FootPrints service desk integrates with other systems such as BMC Client Management, Active Directory, SQL Databases & more. With configuration management capabilities, FootPrints service desk serves to streamline the automation of service delivery and improve employee satisfaction.
Key benefits of using FootPrints
Starting price
Alternatives
with better value for money
Pros & Cons
Pricing
User Interface
Ease of Use
FootPrints’s user interface
FootPrints pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
3.4
Features
3.5
Ease of use
3.4
Customer support
3.6
Reviews sentiment
What do users say about FootPrints?
I'm a Footprints user but I have knowledge about IT and there's not a problem for me to use this software but if you don't have IT notion, it could be a problem to use the interface because it is not friendly or intuitive like some other Help Desk softwares.
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Who uses FootPrints?
Based on 34 verified user reviews.
Company size
Enterprises
Small Businesses
Midsize Businesses
Top industries
Use cases
FootPrints's key features
Most critical features, based on insights from FootPrints users:
All FootPrints features
Features rating:
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FootPrints pricing
Value for money rating:
Starting from
1000
Per Feature
User opinions about FootPrints price and value
Value for money rating:
To see what individual users think of FootPrints's price and value, check out the review snippets below.
Rocky F.
IT Support Supervisor
Alessandro M.
IT Governance Consultant
FootPrints integrations (1)
Top integrations
FootPrints support options
Typical customers
Platforms supported
Support options
Training options
FootPrints FAQs
FootPrints has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Small Business
These products have better value for money
Q. What languages does FootPrints support?
FootPrints supports the following languages:
English
Q. Does FootPrints offer an API?
Yes, FootPrints has an API available for use.
Q. What level of support does FootPrints offer?
FootPrints offers the following support options:
Knowledge Base, Chat, 24/7 (Live rep), FAQs/Forum, Email/Help Desk, Phone Support