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FootPrints

IT service desk automation software for mid-size businesses.

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FootPrints - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

FootPrints overview

What is FootPrints?

FootPrints service desk is an IT service desk management & automation software for mid-size organizations, with personalized portals & a mobile-optimized interface. Users can create personalized experiences for their employees to increase their productivity, while Admins can quickly configure end-to-end business services for IT and beyond. The cloud-based solution provides tools for change management, service catalog and portfolio management, knowledge management, workflow automation, and more.

With the service desk tools, users can create incidents with the click of a button, either from scratch or using one of the many pre-built templates for common incidents. Incidents can be assigned to employees and be tracked throughout their resolution. A knowledge base can be created in order to facilitate customer self service with the aim of reducing customer service requests, and different knowledge bases can be created for different types of users.

FootPrints service desk integrates with other systems such as BMC Client Management, Active Directory, SQL Databases & more. With configuration management capabilities, FootPrints service desk serves to streamline the automation of service delivery and improve employee satisfaction.

Key benefits of using FootPrints

Supports native client management integration with BMC Client Management, Active Directory and SQL databases.

Includes drag and drop workflow designer to automate business processes and tasks and incorporate rules and approvals.

Offers an intuitive mobile interface from which users can view assignments, manage cases, and update records.

Allows users to create unlimited portals for different types of business users and manage permissions to control who has access to which areas.

Provides reporting capabilities so that users can gain insight into metrics such as open incidents, unresolved incidents, incidents by priority, and more.

Starting price

1000per feature

Alternatives

with better value for money

FootPrints’s user interface

Ease of use rating:

3.5

(34)

FootPrints reviews

Overall rating

3.5

Positive reviews

Rating breakdown

Value for money
Ease of use
Features
Customer support
Likelihood to recommend6.86/10

Rating distribution

Pros

“The efficiency gains helps the corporate departments accomplish more in less time with streamlined processes.”

Rocky F.

IT Support Supervisor

“We then use Footprints in IT Project Management (Footprints forms are super customizable and this was very useful for registering and monitoring projects).”

Alessandro M.

IT Governance Consultant

“I like the amount of services I can access with FootPrints, e.g. requesting a help ticket, ordering new computer hardware, and submitting Data Services requests.”

Verified reviewer

Anonymity request

Cons

“Unable to resend attachments from previous ticket updates. Inadequate size limit on attachments; failure to update by email if attachment exceeded limit.”

Verified reviewer

Anonymity request

“Every time there is an issue, ends up it's usually a know defect. There are so many known defects with this garbage software that it causes memory leaks.”

Verified reviewer

Anonymity request

“We have consistent deadlock errors on the database, we have tracked it down to the table that contains ALL of the relationships for every item in the system.”

Michael W.

Systems Analyst

Who uses FootPrints?

Based on 34 verified user reviews.

Company size

Enterprises

Small Businesses

Midsize Businesses

Top industries

Higher Education

Information Technology and Services

Education Management

Automotive

Others

Use cases

Help Desk

ITSM

Computer Inventory

FootPrints's key features

Most critical features, based on insights from FootPrints users:

Incident management

3.3

(3)

Self service portal

3.3

(3)

Knowledge base management

3.5

(2)

Support ticket management

2.0

(2)

Remote access/control

1.0

(1)

Audit trail

0.0

(0)

All FootPrints features

Features rating:

3.5

(34)

Alerts/Escalation

5.0

(1)

Alerts/Notifications

1.0

(1)

Support ticket tracking

1.0

(1)

Change management

5.0

(1)

Problem management

5.0

(1)

Workflow management

1.0

(1)

Third-Party integrations

(0)

Service catalog

(0)

Reporting & statistics

(0)

Release management

(0)

Project management

(0)

Prioritization

(0)

Drag & drop

(0)

Dashboard creation

(0)

Customizable reports

(0)

Contract/License management

(0)

Configuration management

4.0

(1)

Capacity management

(0)

Availability management

5.0

(1)

Asset tracking

4.0

(1)

Approval process control

(0)

API

(0)

Activity tracking

(0)

Activity dashboard

(0)

FootPrints alternatives

FootPrints

3.5

(34)

Starting from

1000

Free trial

Free version

Ease of Use

3.4

Features

3.5

Value for Money

3.4

Customer Support

3.6

ManageEngine Endpoint Central

4.6

(1.3K)

visit website

Starting from

795

Per year

Free trial

Free version

Ease of Use

4.5

Features

4.6

Value for Money

4.5

Customer Support

4.4

Zendesk Suite

4.4

(4K)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.3

Features

4.4

Value for Money

4.2

Customer Support

4.3

N-central

4.1

(195)

visit website

Starting from

1.75

Free trial

Free version

Ease of Use

3.9

Features

4.2

Value for Money

3.9

Customer Support

3.9

FootPrints pricing

Value for money rating:

3.4

(34)

Starting from

1000

Per Feature

Pricing details

Subscription

Free trial

Free plan

Pricing range

User opinions about FootPrints price and value

Value for money rating:

3.4

(34)

To see what individual users think of FootPrints's price and value, check out the review snippets below.

“The efficiency gains helps the corporate departments accomplish more in less time with streamlined processes.”

Rocky F.

IT Support Supervisor

“We then use Footprints in IT Project Management (Footprints forms are super customizable and this was very useful for registering and monitoring projects).”

Alessandro M.

IT Governance Consultant