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Freshservice vs AlertOps Comparison (2026)
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Good recommendations?
Freshservice
4.5
(805)5
496
4
268
3
32
2
7
1
2
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
AlertOps
4.7
(21)5
14
4
7
3
0
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
Freshservice is an online ITIL service desk with ticketing & asset management capabilities, and incident, problem, change, release, and knowledge management tools.
Respond to incidents faster. Send rich alerts - with links - to all your teams as needed based on type, severity, or skillset.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.5
805
5
4
3
2
1
496
268
32
7
2
- Value for money
- Ease of use
- Features
- Customer support
84%
would recommend this app4.7
21
5
4
3
2
1
14
7
0
0
0
- Value for money
- Ease of use
- Features
- Customer support
95%
would recommend this appPros
“The biggest value for us has been the flexibility of the ticketing system, the reporting capabilities, and the ability to centralize multiple operational functions into one platform.”
EG
Erin G.
Director of IT
“It provides a solid set of features that support IT service management and helps streamline operations. While there is still room to improve our understanding of all its capabilities, it has been an effective tool in supporting our day-to-day processes”
MN
Marcela N.
Service Analatycx
“We use Freshservice not only for incident and service request management but also for workflow automation and integrations with Active Directory and other internal systems.”
DB
Denis B.
IT Service Manager
Pros
“No real cons, wish we had the budget to use the higher-level plan haha.”
CF
Chris F.
Director of Technical Services
Cons
“We’ve also experienced issues with integrations and workflows, including Slack form auto-fill problems, limited SLA dashboard widgets, and bugs within the onboarding journey process that have slowed adoption.”
EG
Erin G.
Director of IT
“The CMDB functionality had several issues, and the overall Freshservice UI can be difficult to navigate. While the ticketing features are simple and user-friendly, other modules do not feel as intuitive or streamlined.”
RA
Rajesh A.
Project manager
“The text editor can sometimes feel clunky or inconsistent when trying to align images, adjust fonts, or maintain clean styling across different articles.”
JK
Justin K.
Director Of Support and Data Center Operations
Cons
Not enoughreviews yet
- Vendor responds to reviews
- Last review19 days ago
- Vendor responds to reviews
- Last reviewa year ago
Key features
- Total features180
- AI Copilot
- AI Summarization
- API
- Access Controls/Permissions
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Application Management
- Approval Process Control
- Approval Workflow
- Asset Discovery
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Audit Management
- Audit Trail
- Automated Discovery
- Automated Responses
- Automated Routing
- Automatic Backup
- Barcode/Ticket Scanning
- Billing & Invoicing
- Budget Tracking
- Build Automation
- Business Impact Analysis
- Buy Side (Suppliers)
- CMDB
- CRM
- Calendar Management
- Canned Responses
- Case Management
- Catalog Management
- Change Management
- Change Planning
- Change Tracking
- Chat/Messaging
- Chatbot
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communications Management
- Completion Tracking
- Compliance Management
- Compliance Tracking
- Configurable Workflow
- Configuration Management
- Content Management
- Contract Drafting
- Contract/License Management
- Corrective and Preventive Actions (CAPA)
- Cost Tracking
- Customer Complaint Tracking
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Visualization
- Device Auto Discovery
- Disaster Recovery
- Document Automation
- Document Management
- Document Storage
- Documentation Management
- Drag & Drop
- Drag & Drop Editor
- Electronic Signature
- Email Alerts
- Email Management
- Email Templates
- Employee Onboarding
- Event Logs
- Feedback Management
- File Sharing
- For IT Project Management
- For MSPs
- Forecasting
- Forms Management
- Full Text Search
- HR Management
- Help Desk Management
- IT Asset Management
- IT Asset Tracking
- IT Incident Management
- IT Reporting
- Incident Management
- Incident Reporting
- Incident Response Checklists
- Inventory Auditing
- Inventory Management
- Inventory Optimization
- Inventory Tracking
- Investigation Management
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- KPI Monitoring
- Knowledge Base Management
- Knowledge Library
- Knowledge Management
- License Inventory
- License Management
- License Tracking
- Live Chat
- Maintenance Management
- Maintenance Scheduling
- Mobile Access
- Mobile Alerts
- Mobile App
- Monitoring
- Multi-Channel Communication
- Multi-Channel Management
- Multi-Language
- Multi-Location
- Multiple User Accounts
- Network Security
- On Call Scheduling
- Onboarding
- Order Management
- Password Management
- Patch Management
- Percent-Complete Tracking
- Performance Metrics
- Performance Monitoring
- Policy Management
- Pre-built Templates
- Prioritization
- Problem Management
- Procurement Management
- Product Identification
- Project Management
- Project Tracking
- Purchase Order Management
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Alerts
- Recurring Issues
- Relationship Mapping
- Release Management
- Reminders
- Remote Access/Control
- Remote Monitoring & Management
- Remote Update/Installation
- Renewal Management
- Reporting & Statistics
- Reporting/Analytics
- Request Assignment
- Requirements Management
- Requisition Management
- Resource Management
- Risk Analysis
- Risk Assessment
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SSL Security
- Scheduled/Automated Reports
- Scheduling
- Search
- Search/Filter
- Secure Data Storage
- Security Tools
- Self Service Portal
- Sell Side (Customers)
- Server Monitoring
- Service Catalog
- Service Level Agreement (SLA) Management
- Service Reporting
- Service Request Management
- Single Sign On
- Status Tracking
- Summary Reports
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Task Progress Tracking
- Task Scheduling
- Third-Party Integrations
- Ticket Management
- Timeline Management
- Troubleshooting Reports
- User Management
- Workflow Management
- Total features67
- AI Copilot
- AI Summarization
- API
- Access Controls/Permissions
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Application Management
- Approval Process Control
- Approval Workflow
- Asset Discovery
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Audit Management
- Audit Trail
- Automated Discovery
- Automated Responses
- Automated Routing
- Automatic Backup
- Barcode/Ticket Scanning
- Billing & Invoicing
- Budget Tracking
- Build Automation
- Business Impact Analysis
- Buy Side (Suppliers)
- CMDB
- CRM
- Calendar Management
- Canned Responses
- Case Management
- Catalog Management
- Change Management
- Change Planning
- Change Tracking
- Chat/Messaging
- Chatbot
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communications Management
- Completion Tracking
- Compliance Management
- Compliance Tracking
- Configurable Workflow
- Configuration Management
- Content Management
- Contract Drafting
- Contract/License Management
- Corrective and Preventive Actions (CAPA)
- Cost Tracking
- Customer Complaint Tracking
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Visualization
- Device Auto Discovery
- Disaster Recovery
- Document Automation
- Document Management
- Document Storage
- Documentation Management
- Drag & Drop
- Drag & Drop Editor
- Electronic Signature
- Email Alerts
- Email Management
- Email Templates
- Employee Onboarding
- Event Logs
- Feedback Management
- File Sharing
- For IT Project Management
- For MSPs
- Forecasting
- Forms Management
- Full Text Search
- HR Management
- Help Desk Management
- IT Asset Management
- IT Asset Tracking
- IT Incident Management
- IT Reporting
- Incident Management
- Incident Reporting
- Incident Response Checklists
- Inventory Auditing
- Inventory Management
- Inventory Optimization
- Inventory Tracking
- Investigation Management
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- KPI Monitoring
- Knowledge Base Management
- Knowledge Library
- Knowledge Management
- License Inventory
- License Management
- License Tracking
- Live Chat
- Maintenance Management
- Maintenance Scheduling
- Mobile Access
- Mobile Alerts
- Mobile App
- Monitoring
- Multi-Channel Communication
- Multi-Channel Management
- Multi-Language
- Multi-Location
- Multiple User Accounts
- Network Security
- On Call Scheduling
- Onboarding
- Order Management
- Password Management
- Patch Management
- Percent-Complete Tracking
- Performance Metrics
- Performance Monitoring
- Policy Management
- Pre-built Templates
- Prioritization
- Problem Management
- Procurement Management
- Product Identification
- Project Management
- Project Tracking
- Purchase Order Management
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Alerts
- Recurring Issues
- Relationship Mapping
- Release Management
- Reminders
- Remote Access/Control
- Remote Monitoring & Management
- Remote Update/Installation
- Renewal Management
- Reporting & Statistics
- Reporting/Analytics
- Request Assignment
- Requirements Management
- Requisition Management
- Resource Management
- Risk Analysis
- Risk Assessment
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SSL Security
- Scheduled/Automated Reports
- Scheduling
- Search
- Search/Filter
- Secure Data Storage
- Security Tools
- Self Service Portal
- Sell Side (Customers)
- Server Monitoring
- Service Catalog
- Service Level Agreement (SLA) Management
- Service Reporting
- Service Request Management
- Single Sign On
- Status Tracking
- Summary Reports
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Task Progress Tracking
- Task Scheduling
- Third-Party Integrations
- Ticket Management
- Timeline Management
- Troubleshooting Reports
- User Management
- Workflow Management
Integrations
- Total integrations64
- ADP Workforce Now
- AWS CloudTrail
- AWS Lambda
- Airbrake
- Amazon Redshift
- Apica
- AppDynamics
- AppSignal
- Auvik
- Azure DevOps Server
- BambooHR
- BigPanda
- BigQuery
- Bitbucket
- Bitrise
- Box
- BugSnag
- Cherwell Service Management
- CircleCI
- ClickUp
- Confluence
- ConnectWise PSA
- Copper
- Datadog
- Datto RMM
- Docusign
- Dotcom-Monitor
- Dropbox
- Dynamics 365
- Dynatrace
- FreshBooks
- Freshchat
- Freshdesk
- Freshsales
- Freshservice
- FullContact
- GitGuardian
- GitHub
- GitLab
- Google Analytics 360
- Google Calendar
- Google Contacts
- Grafana
- Graylog
- Greenhouse
- HaloITSM
- Harvest
- Healthchecks.io
- Honeycomb
- HubSpot CRM
- IBM Instana
- Icinga
- JIRA Service Management
- Jenkins
- Jira
- Kayako
- Librato
- LogMeIn Rescue
- Loggly
- LogicMonitor
- Logz.io
- ManageEngine Endpoint Central
- ManageEngine ServiceDesk Plus
- Microsoft 365
- Microsoft Azure
- Microsoft Entra ID
- Microsoft Power BI
- Microsoft Project Server Subscription Edition
- Microsoft Teams
- Microsoft Viva Engage
- MongoDB
- Moogsoft
- NX
- Nagios XI
- NetCrunch
- Netskope One Platform
- New Relic
- OneLogin
- OpsGenie
- Oracle PeopleSoft
- PRTG
- PagerDuty
- Personio
- Pingdom
- Pipedrive
- Pivotal Tracker
- Pulsetic
- QuickBooks Online Advanced
- Quickbase
- RapidSpike
- Raygun
- Rocketlane
- Rollbar
- SAP SuccessFactors HCM
- Salesforce Sales Cloud
- Sematext Cloud
- ServiceNow
- Site24x7
- Slack
- Smartsheet
- Snowflake
- Spiceworks Cloud Help Desk
- StatusCake
- StatusCast
- Statuspage
- Statuspal
- Sumo Logic
- SurveyMonkey
- TeamViewer ONE
- Terraform
- Travis CI
- TrueCommerce PIM
- Uptimerobot
- Workable
- Workday HCM
- WorkflowMax
- Zabbix
- Zapier
- Zendesk Suite
- Zight
- Zoho CRM
- miniOrange
- monday AI Work Platform
- Total integrations69
- ADP Workforce Now
- AWS CloudTrail
- AWS Lambda
- Airbrake
- Amazon Redshift
- Apica
- AppDynamics
- AppSignal
- Auvik
- Azure DevOps Server
- BambooHR
- BigPanda
- BigQuery
- Bitbucket
- Bitrise
- Box
- BugSnag
- Cherwell Service Management
- CircleCI
- ClickUp
- Confluence
- ConnectWise PSA
- Copper
- Datadog
- Datto RMM
- Docusign
- Dotcom-Monitor
- Dropbox
- Dynamics 365
- Dynatrace
- FreshBooks
- Freshchat
- Freshdesk
- Freshsales
- Freshservice
- FullContact
- GitGuardian
- GitHub
- GitLab
- Google Analytics 360
- Google Calendar
- Google Contacts
- Grafana
- Graylog
- Greenhouse
- HaloITSM
- Harvest
- Healthchecks.io
- Honeycomb
- HubSpot CRM
- IBM Instana
- Icinga
- JIRA Service Management
- Jenkins
- Jira
- Kayako
- Librato
- LogMeIn Rescue
- Loggly
- LogicMonitor
- Logz.io
- ManageEngine Endpoint Central
- ManageEngine ServiceDesk Plus
- Microsoft 365
- Microsoft Azure
- Microsoft Entra ID
- Microsoft Power BI
- Microsoft Project Server Subscription Edition
- Microsoft Teams
- Microsoft Viva Engage
- MongoDB
- Moogsoft
- NX
- Nagios XI
- NetCrunch
- Netskope One Platform
- New Relic
- OneLogin
- OpsGenie
- Oracle PeopleSoft
- PRTG
- PagerDuty
- Personio
- Pingdom
- Pipedrive
- Pivotal Tracker
- Pulsetic
- QuickBooks Online Advanced
- Quickbase
- RapidSpike
- Raygun
- Rocketlane
- Rollbar
- SAP SuccessFactors HCM
- Salesforce Sales Cloud
- Sematext Cloud
- ServiceNow
- Site24x7
- Slack
- Smartsheet
- Snowflake
- Spiceworks Cloud Help Desk
- StatusCake
- StatusCast
- Statuspage
- Statuspal
- Sumo Logic
- SurveyMonkey
- TeamViewer ONE
- Terraform
- Travis CI
- TrueCommerce PIM
- Uptimerobot
- Workable
- Workday HCM
- WorkflowMax
- Zabbix
- Zapier
- Zendesk Suite
- Zight
- Zoho CRM
- miniOrange
- monday AI Work Platform
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