AlertOps Pricing, Features, Reviews & Comparison of Alternatives

AlertOps

Incident & response management tool for IT & DevOps teams

4.56/5 (16 reviews)

AlertOps overview

What is AlertOps?

AlertOps is a cloud-based incident management solution which helps NOC, ITOps, and DevOps teams collaborate and automate responses to critical business issues in real-time. It enables users to set-up various escalation and routing methods to facilitate the management of triggers across organizations.

Key features of AlertOps include on-call schedules, reporting, live call routing, alert aggregation, team management, real-time collaboration and mobile incident management. The tool allows users to create custom workflows for sending alerts to stakeholders and lets ticketing software automate callbacks, close/open tickets, and fetch data from other integrated systems. It also enables users to integrate their platform through Web API or email and send notifications from monitoring tools to all concerned groups.

AlertOps, built on Microsoft Azure cloud infrastructure, provides a role-based security module which enables users to define user roles and maintain a secure work environment as required by businesses. Its Live Call Routing system allows users to route calls to multiple teams in real time and track every call interaction.

AlertOps facilitates two-way integration with several in-house and third-party softwares such as JIRA, ServiceNow, and more. It also provides mobile applications for Android and iOS devices, which allows users to respond quickly to critical incidents anywhere, anytime.
alertops.com

Pricing

Starting from
$8/month
Pricing options
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States

Supported languages

English
AlertOps screenshot: Connect integrations through email or web API and send alerts directlyAlertOps Enterprise Features Reporting AnalyticsAlertOps screenshot: Add members to groups, manage schedules, view group contact methods, and create new topicsAlertOps screenshot: Integrate systems with third-party software such as Jira, Slack, ServiceDesk, and monitor operations across systemsAlertOps screenshot: Manage open and close ticket alerts from the mobile app and respond to incidents in real time

AlertOps reviews

Excellent
9

Very good
7

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.7
  4.6
  3.9
  4.4
Juan Pablo Reyes

Experience using alertops

Used weekly for 6-12 months
Reviewed 2018-07-27
Review Source: Capterra

We have a company for devops as a services, so we monitor multiples servers around the glove and your services is helping us to have the alert of all the stack

Pros
The scaling system and notifications sms.

Cons
It is quite complicated to configure. Many times we ask for help because we couldn't understand the settings for ourselves.

Response from AlertOps


Thanks so much for being our customer! Glad the application is working for you. We're always available to help you configure your systems,and are continuing to improve our documentation to get the set up smoother!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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L.Victoria Buss

Very Happy Customer.

Used daily for 1-2 years
Reviewed 2019-06-10
Review Source: Capterra

We work for the Emergency Department 24/7, and it's imperative that we don't miss any calls. It's important also that the calls are transferred to the right person. Alerts are working for us!

Pros
I can make the schedule ahead of the time and make changes immediately when needed.

Cons
Limited options for individual responses to the extensions. I'd love it if I got the voice messages in text form.

Response from AlertOps


Thanks Victoria! We're glad to hear that the alerts are working for you and that you're enjoying AlertOps! I'll definitely check in with our team about that feature - and if it's not in the pipeline, it will be soon!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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George Watson

Good technology but customer service needs polish.

Used occasionally for less than 6 months
Reviewed 2018-02-13
Review Source: Capterra

Pros
Easy to integrate with existing services. Interface is very intuitive. Easy to set up new users. Easy to customize alerts.

Cons
Pricing structure is confusing and my emails requesting clarification have gone unanswered. Also when my free trial ended I was locked out of my account without access to make the purchase. Had to email support to let me back into my account to pay for subscription.

Response from AlertOps


Hi George,
Thanks for the Feedback! We've been working on having a more smooth transition from trial to payment and am glad that your found the application easy to integrate with!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Jason Worthen

We got this to replace a product that was not going to support apple phones. And saved money too.

Used daily for 6-12 months
Reviewed 2017-12-20
Review Source: Capterra

support for any device and some reporting is nice to see. Price was a benefit too. Also getting a phone call and not just a text message. That helped a lot.

Pros
Very adjustable to work with anything. And cloud base does help for future changes. the cost turns out to be 1/2 of what we use to spend for a product we less support.

Cons
Might be a setting issue. But if you have many alerts from the same source the oncall user can get hit with a huge amount of alerts to clear before actually dealing with the issue. But like I said it could be a setting issue.

Response from AlertOps


Awesome! I'm glad we were able to save you money and give you the support you need! The setting can be seen soon in an upcoming release, so stay tuned!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Cameron Priem

Great value for money and very good customer support

Used weekly for 2+ years
Reviewed 2019-06-17
Review Source: Capterra

The overall experience has been great due to the price point and customer support. I have recommended alertops to other people before and I would do so again.

Pros
The value for money is fantastic, much more affordable than other available software. It has a lot of integrations as well with phone notifications, slack etc. Customer support is very responsive and helpful.

Cons
The UI can be difficult to use, and adding /removing people on the roster seems to recalculate everything so you need to be mindful of what the existing roster was before changing it.

Response from AlertOps


Thanks so much Cameron, we're glad you're seeing value in our product! Just so you know, our UI is constantly improving so we will take note of those issues immediately.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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AlertOps pricing

Starting from
$8/month
Pricing options
Subscription
Free trial
View Pricing Plans

Standard - $8/user/month billed monthly or $5/user/month billed annually
Premium - $18/user/month billed monthly or $15/user/month billed annually
Enterprise - $38/user/month billed monthly or $30/user/month billed annually
Custom plans are available on quote.

AlertOps features

API
Alerts / Escalation
Collaboration Tools
Reporting & Statistics
Role-Based Permissions
Third Party Integration
Workflow Management

Access Control (154 other apps)
Activity Dashboard (207 other apps)
Activity Tracking (109 other apps)
Auditing (109 other apps)
Automatic Notifications (155 other apps)
Compliance Management (113 other apps)
Data Import/Export (141 other apps)
Data Visualization (102 other apps)
Drag & Drop Interface (110 other apps)
Monitoring (253 other apps)
Permission Management (96 other apps)
Real Time Data (101 other apps)
Real Time Monitoring (128 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for AlertOps

Key features of AlertOps

  • Approval Workflow
  • Event-Based Notifications
  • Incident Reporting
  • Issue Scheduling
  • KPIs
  • Knowledge Base Management
  • Manual paging
  • Network Diagnosis
  • Risk Management
  • Root-Cause Diagnosis
  • SLA Monitoring
  • Scheduling
  • Server Monitoring
  • Service Desk Management
  • Team management
  • Troubleshooting Reports
  • Uptime Reporting
  • Workflow Management
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Benefits

• AlertOps enables users to set up custom and multi-tiered rules for teams to send and receive notification as per alert aggregation.
• AlertOps lets IT operation managers to add contacts, edit security roles, view members in a group and route calls as per their schedules.
• Businesses can use AlertOps to build custom workflows and rules to escalate incidents, highlight unknown actions and reduce response time
• With manual paging tools, the platform allows DevOps to inform multiple teams at once and use templates and open tickets to receive immediate responses.
• Users can automate operations in real-time and quickly collaborate with teams to come up with a solution for incidents.