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AlertOps Logo

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Incident & response management tool for IT & DevOps teams

(5)

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AlertOps Pricing, Features, Reviews and Alternatives

AlertOps product overview

Price starts from

18

/user

Per month

What is AlertOps?

AlertOps is a cloud-based incident management solution which helps NOC, ITOps, and DevOps teams collaborate and automate responses to critical business issues in real-time. It enables users to set-up various escalation and routing methods to facilitate the management of triggers across organizations.

Key benefits of using AlertOps

• AlertOps enables users to set up custom and multi-tiered rules for teams to send and receive notification as per alert aggregation.
• AlertOps lets IT operation managers to add contacts, edit security roles, view members in a group and route calls as per their schedules.
• Businesses can use AlertOps to build custom workflows and rules to escalate incidents, highlight unknown actions and reduce response time
• With manual paging tools, the platform allows DevOps to inform multiple teams at once and use templates and open tickets to receive immediate responses.
• Users can automate operations in real-time and quickly collaborate with teams to come up with a solution for incidents.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Knowledge Base
FAQs/Forum
24/7 (Live rep)
Phone Support
Email/Help Desk
Chat

Training options

Live Online
In Person
Documentation
Videos
Webinars

AlertOps pricing information

Value for money

4.7

/5

20

Starting from

18

/user

Per month

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

AlertOps features

Functionality

4.6

/5

20

Total features

64

6 categories

Most valued features by users

API
Third-Party Integrations
Reporting/Analytics
Access Controls/Permissions
Alerts/Notifications
Activity Dashboard
Reporting & Statistics
Monitoring

Functionality contenders

AlertOps users reviews

Overall Rating

4.7

/5

20

Positive reviews

100

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10
Rating distribution

5

4

3

2

1

13

7

0

0

0

Pros
Fund hands-on support during the trial is very helpful. Ability to do Manual Paging (which is awesome).
Awesome amount of knowledge gained and ability to get behind the scenes information on strengths/weaknesses of different apps. Very helpful when choosing between different apps.
The value for money is fantastic, much more affordable than other available software. It has a lot of integrations as well with phone notifications, slack etc.
Cons
Pricing structure is confusing and my emails requesting clarification have gone unanswered.
The UI can be difficult to use, and adding /removing people on the roster seems to recalculate everything so you need to be mindful of what the existing roster was before changing it.
Limited options for individual responses to the extensions.

Overall rating contenders

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Henry O.

Information Technology and Services, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Highly Recommend AlertOps

Reviewed 7 months ago
Pros

AlertOps has helped us provide fast tech support to our clients around the clock with minimal expense. The integration with our existing PSA and other systems provides us with almost instant alerts about the things that actually matter. In the past we’ve experimented with other alerting systems that either gave us a lot of noise (too many alerts), or didn’t work reliably. With AlertOps, the system just works. This has given us the ability to monitor our clients systems 24x7x365 without the burden of excessive staffing.

Cons

Like any highly integrated system, occasionally there are blips where the integrations and connections needs some attention.

LB
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L.Victoria B.

Hospital & Health Care, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Very Happy Customer.

Reviewed 5 years ago

We work for the Emergency Department 24/7, and it's imperative that we don't miss any calls. It's important also that the calls are transferred to the right person. Alerts are working for us!

Pros

I can make the schedule ahead of the time and make changes immediately when needed.

Cons

Limited options for individual responses to the extensions. I'd love it if I got the voice messages in text form.

Vendor response

Thanks Victoria! We're glad to hear that the alerts are working for you and that you're enjoying AlertOps! I'll definitely check in with our team about that feature - and if it's not in the pipeline, it will be soon!

GW
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George W.

Computer Software, 51-200 employees

Used other for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Good technology but customer service needs polish.

Reviewed 6 years ago
Pros

Easy to integrate with existing services. Interface is very intuitive. Easy to set up new users. Easy to customize alerts.

Cons

Pricing structure is confusing and my emails requesting clarification have gone unanswered. Also when my free trial ended I was locked out of my account without access to make the purchase. Had to email support to let me back into my account to pay for subscription.

Vendor response

Hi George, Thanks for the Feedback! We've been working on having a more smooth transition from trial to payment and am glad that your found the application easy to integrate with!

JL
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Jeff L.

Information Technology and Services, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

OnCall Headache Relief!

Reviewed 7 months ago
Pros

Once we setup AlertOps our afterhours noise has been reduced significantly. The critical alerts come through and our Techs know that if the system is alerting, it's important!

Cons

Initial setup was a little complex. The support team at AlertOps was fantastic and assisted us along the way.

CF
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Chris F.

Information Technology and Services, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

AlertOps is Great!

Reviewed a year ago

Alertops has been a great product for us. Really makes after hours calls easy to manage.

Pros

The flexible scheduling, easy setup and clear notification options with the app, text and calling.

Cons

No real cons, wish we had the budget to use the higher-level plan haha.

AlertOps FAQs

Q. What type of pricing plans does AlertOps offer?

AlertOps has the following pricing plans:
Starting from: $18.00/month
Pricing model: Free, Subscription
Free Trial: Available | (No Credit Card required)


Q. Who are the typical users of AlertOps?

AlertOps has the following typical customers:
Large Enterprises, Mid Size Business, Small Business


Q. What languages does AlertOps support?

AlertOps supports the following languages:
English


Q. Does AlertOps support mobile devices?

AlertOps supports the following devices:
Android, iPad, iPhone


Q. Does AlertOps offer an API?

Yes, AlertOps has an API available for use.


Q. What other apps does AlertOps integrate with?

AlertOps integrates with the following applications:
BugSnag, Pulsetic, Freshservice, Nagios XI, GitHub, AWS CloudTrail, LogicMonitor, Datto RMM, Jira, Datadog, Quickbase, BigPanda, ManageEngine ServiceDesk Plus, Logz.io, Statuspal, CircleCI, Site24x7, Microsoft Azure, Travis CI, Grafana, IBM Instana, Dynatrace, Auvik, Cherwell Service Management, Spiceworks Cloud Help Desk, MongoDB, CloudRadar, StatusCast, NetCrunch, Pipedrive, Pingdom, RapidSpike, Dotcom-Monitor, Microsoft Teams, GitLab, Sumo Logic, Loggly, Freshdesk, Jenkins, Airbrake, GitGuardian, PRTG, Rollbar, Slack, AppDynamics, Zabbix, Graylog, ConnectWise PSA, Siemens NX, Icinga, Bitbucket, Apica, Bitrise, ServiceNow, AppSignal, Confluence, Uptimerobot, Resmo, Librato, Terraform, Kayako, HaloITSM, Moogsoft, Healthchecks.io, Statuspage, New Relic, Raygun, Honeycomb, Sematext Cloud, Zendesk Suite


Q. What level of support does AlertOps offer?

AlertOps offers the following support options:
Knowledge Base, FAQs/Forum, 24/7 (Live rep), Phone Support, Email/Help Desk, Chat

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