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AlertOps

Incident & response management tool for IT & DevOps teams

Table of Contents

AlertOps - 2025 Pricing, Features, Reviews & Alternatives

What is AlertOps?

AlertOps is a cloud-based incident management solution which helps NOC, ITOps, and DevOps teams collaborate and automate responses to critical business issues in real-time. It enables users to set-up various escalation and routing methods to facilitate the management of triggers across organizations.

Key features of AlertOps include on-call schedules, reporting, live call routing, alert aggregation, team management, real-time collaboration and mobile incident management. The tool allows users to create custom workflows for sending alerts to stakeholders and lets ticketing software automate callbacks, close/open tickets, and fetch data from other integrated systems. It also enables users to integrate their platform through Web API or email and send notifications from monitoring tools to all concerned groups.

AlertOps, built on Microsoft Azure cloud infrastructure, provides a role-based security module which enables users to define user roles and maintain a secure work environment as required by businesses. Its Live Call Routing system allows users to route calls to multiple teams in real time and track every call interaction.

AlertOps facilitates two-way integration with several in-house and third-party softwares such as JIRA, ServiceNow, and more. It also provides mobile applications for Android and iOS devices, which allows users to respond quickly to critical incidents anywhere, anytime.

Benefits of using AlertOps

• AlertOps enables users to set up custom and multi-tiered rules for teams to send and receive notification as per alert aggregation.
• AlertOps lets IT operation managers to add contacts, edit security roles, view members in a group and route calls as per their schedules.
• Businesses can use AlertOps to build custom workflows and rules to escalate incidents, highlight unknown actions and reduce response time
• With manual paging tools, the platform allows DevOps to inform multiple teams at once and use templates and open tickets to receive immediate responses.
• Users can automate operations in real-time and quickly collaborate with teams to come up with a solution for incidents.

Starting from

/user

Per month

book a demo

AlertOps's key features

Most critical features, based on insights from AlertOps users:

Real-Time Notifications

5.0

(2)

Alerts/Notifications

5.0

(3)

On Call Scheduling

5.0

(1)

Server Monitoring

5.0

(1)

Real-Time Monitoring

5.0

(1)

All AlertOps features

Features rating:

4.6

(20)

Access Controls/Permissions

5.0

(1)

Incident Management

5.0

(1)

Incident Reporting

(0)

Service Level Agreement (SLA) Management

5.0

(1)

Communications Management

5.0

(1)

Task Management

5.0

(1)

Reminders

(0)

Release Management

(0)

Real-Time Updates

(0)

Real-Time Reporting

(0)

Real-Time Data

(0)

Real-time Alerts

(0)

Project Management

(0)

Prioritization

(0)

Network Security

(0)

Multiple User Accounts

(0)

Multi-Channel Communication

(0)

Activity Dashboard

(0)

Reporting & Statistics

(0)

Reporting/Analytics

(0)

Role-Based Permissions

(0)

Self Service Portal

(0)

Single Sign On

(0)

SSL Security

(0)

Status Tracking

(0)

Support Ticket Management

(0)

Task Scheduling

(0)

Third-Party Integrations

(0)

Timeline Management

(0)

Troubleshooting Reports

(0)

User Management

(0)

Workflow Management

(0)

Activity Tracking

(0)

Alerts/Escalation

(0)

API

(0)

Application Management

(0)

Approval Workflow

(0)

Audit Management

(0)

Audit Trail

(0)

Automatic Backup

(0)

Chat/Messaging

(0)

Collaboration Tools

(0)

Customizable Fields

(0)

Customizable Templates

(0)

Dashboard

(0)

Disaster Recovery

(0)

Email Alerts

(0)

Event Logs

(0)

For MSPs

(0)

Investigation Management

(0)

Issue Auditing

(0)

Issue Tracking

(0)

IT Incident Management

(0)

Knowledge Base Management

(0)

Knowledge Management

(0)

KPI Monitoring

(0)

Maintenance Scheduling

(0)

Mobile Alerts

(0)

Monitoring

(0)

AlertOps alternatives

AlertOps

4.7

(20)

visit website

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.1

Features

4.6

Value for Money

4.7

Customer Support

4.5

IT Glue

4.7

(299)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.6

Features

4.5

Value for Money

4.5

Customer Support

4.4

Oh Dear

4.9

(63)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.9

Features

4.8

Value for Money

4.6

Customer Support

4.7

LogMeIn Resolve

4.4

(206)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.5

Features

4.4

Value for Money

4.3

Customer Support

4.2

AlertOps pricing

Value for money rating:

4.7

Starting from

/user

Per month

Pricing details

Subscription

Free trial

Free plan

Pricing range

view pricing plans

AlertOps integrations (71)

Integrations rated by users

We looked through 20 user reviews, to identify which products are mentioned as AlertOps integrations, and what is the users perception.

ConnectWise Automate

Integration rating: 5.0 (1)

ConnectWise PSA

Integration rating: 5.0 (1)

AlertOps support options

Typical customers

Freelancers

Small businesses

Mid size businesses

Large enterprises

Platforms supported

Web

Android

iPhone/iPad

Support options

Knowledge Base

FAQs/Forum

24/7 (Live rep)

Phone Support

Email/Help Desk

Chat

Training options

Live Online

In Person

Documentation

Videos

Webinars

AlertOps reviews

Overall rating

4.7

Positive reviews

100

Rating breakdown

Value for money
Ease of use
Features
Customer support
Likelihood to recommend9/10

Rating distribution

Pros

“Fund hands-on support during the trial is very helpful. Ability to do Manual Paging (which is awesome).”

Randall T.

Incident Manager

“Awesome amount of knowledge gained and ability to get behind the scenes information on strengths/weaknesses of different apps. Very helpful when choosing between different apps.”

Randall T.

Incident Manager

“The value for money is fantastic, much more affordable than other available software. It has a lot of integrations as well with phone notifications, slack etc.”

Cameron P.

CTO

Cons

“Pricing structure is confusing and my emails requesting clarification have gone unanswered.”

George W.

VP of Technology

“The UI can be difficult to use, and adding /removing people on the roster seems to recalculate everything so you need to be mindful of what the existing roster was before changing it.”

Cameron P.

CTO

“Limited options for individual responses to the extensions.”

L.Victoria B.

CEO

Read all reviews

AlertOps FAQs

Q. What type of pricing plans does AlertOps offer?

AlertOps has the following pricing plans:
Starting from: $18.00/month
Pricing model: Free, Subscription
Free Trial: Available | (No Credit Card required)

Q. Who are the typical users of AlertOps?

AlertOps has the following typical customers:
Large Enterprises, Mid Size Business, Small Business

Q. What languages does AlertOps support?

AlertOps supports the following languages:
English

Q. Does AlertOps support mobile devices?

AlertOps supports the following devices:
Android, iPad, iPhone

Q. Does AlertOps offer an API?

Yes, AlertOps has an API available for use.

Q. What other apps does AlertOps integrate with?

AlertOps integrates with the following applications:
BugSnag, Pulsetic, Freshservice, Nagios XI, GitHub, AWS CloudTrail, LogicMonitor, Datto RMM, Jira, Datadog, Quickbase, BigPanda, ManageEngine ServiceDesk Plus, Logz.io, Statuspal, CircleCI, Site24x7, Microsoft Azure, Travis CI, Grafana, IBM Instana, Dynatrace, Auvik, Cherwell Service Management, Spiceworks Cloud Help Desk, MongoDB, CloudRadar, StatusCast, NetCrunch, Pipedrive, Pingdom, RapidSpike, Dotcom-Monitor, Microsoft Teams, GitLab, Sumo Logic, Loggly, Freshdesk, Jenkins, Airbrake, GitGuardian, PRTG, Rollbar, Slack, AppDynamics, Zabbix, Graylog, ConnectWise PSA, Siemens NX, Icinga, Bitbucket, Apica, Bitrise, ServiceNow, AppSignal, Confluence, Uptimerobot, Resmo, Librato, Terraform, Kayako, HaloITSM, Moogsoft, Healthchecks.io, Statuspage, New Relic, Raygun, Honeycomb, Sematext Cloud, Zendesk Suite

Q. What level of support does AlertOps offer?

AlertOps offers the following support options:
Knowledge Base, FAQs/Forum, 24/7 (Live rep), Phone Support, Email/Help Desk, Chat