We have a company for devops as a services, so we monitor multiples servers around the glove and your services is helping us to have the alert of all the stack
The scaling system and notifications sms.
It is quite complicated to configure. Many times we ask for help because we couldn't understand the settings for ourselves.
Thanks so much for being our customer! Glad the application is working for you. We're always available to help you configure your systems,and are continuing to improve our documentation to get the set up smoother!
Likelihood to recommend: 9/10
We work for the Emergency Department 24/7, and it's imperative that we don't miss any calls. It's important also that the calls are transferred to the right person. Alerts are working for us!
I can make the schedule ahead of the time and make changes immediately when needed.
Limited options for individual responses to the extensions. I'd love it if I got the voice messages in text form.
Thanks Victoria! We're glad to hear that the alerts are working for you and that you're enjoying AlertOps! I'll definitely check in with our team about that feature - and if it's not in the pipeline, it will be soon!
Likelihood to recommend: 10/10
Easy to integrate with existing services. Interface is very intuitive. Easy to set up new users. Easy to customize alerts.
Pricing structure is confusing and my emails requesting clarification have gone unanswered. Also when my free trial ended I was locked out of my account without access to make the purchase. Had to email support to let me back into my account to pay for subscription.
Thanks for the Feedback! We've been working on having a more smooth transition from trial to payment and am glad that your found the application easy to integrate with!
Likelihood to recommend: 7/10
support for any device and some reporting is nice to see. Price was a benefit too. Also getting a phone call and not just a text message. That helped a lot.
Very adjustable to work with anything. And cloud base does help for future changes. the cost turns out to be 1/2 of what we use to spend for a product we less support.
Might be a setting issue. But if you have many alerts from the same source the oncall user can get hit with a huge amount of alerts to clear before actually dealing with the issue. But like I said it could be a setting issue.
Awesome! I'm glad we were able to save you money and give you the support you need! The setting can be seen soon in an upcoming release, so stay tuned!
Likelihood to recommend: 8/10
The overall experience has been great due to the price point and customer support. I have recommended alertops to other people before and I would do so again.
The value for money is fantastic, much more affordable than other available software. It has a lot of integrations as well with phone notifications, slack etc. Customer support is very responsive and helpful.
The UI can be difficult to use, and adding /removing people on the roster seems to recalculate everything so you need to be mindful of what the existing roster was before changing it.
Thanks so much Cameron, we're glad you're seeing value in our product! Just so you know, our UI is constantly improving so we will take note of those issues immediately.
Likelihood to recommend: 9/10
Standard - $8/user/month billed monthly or $5/user/month billed annually
Premium - $18/user/month billed monthly or $15/user/month billed annually
Enterprise - $38/user/month billed monthly or $30/user/month billed annually
Custom plans are available on quote.