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HaloITSM vs Milvus Comparison (2026)
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Overview
Halo is a low-code enterprise service management platform built on ITIL aligned IT service management, extended to HR, Finance, Facilities and more. Automate workflows, manage incidents and assets via CMDB, and get AI driven triage, real time reporting and hundreds of native integrations.
Milvus is an IT management platform which is available only in Portuguese. The system includes capabilities for managing IT assets, help desks, support/issue tickets, service catalogs, remote access, file transfer, device discovery, IT inventory, asset monitoring, customer documentation, and more.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.7
44
5
4
3
2
1
30
14
0
0
0
- Value for money
- Ease of use
- Features
- Customer support
4.8
298
5
4
3
2
1
257
36
4
1
0
- Value for money
- Ease of use
- Features
- Customer support
Pros
Patrick S.
IT Manager
Dom B.
Support Manager
Ash C.
IT Operations Manager
Pros
Not enoughreviews yet
Cons
Not enoughreviews yet
Cons
Not enoughreviews yet
- Vendor responds to reviews
- Last review6 months ago
- Vendor responds to reviews
- Last review8 months ago
Key features
- Total features180
- AI Copilot
- AI Summarization
- AI Text Generation
- AI Text Summarization
- API
- Access Controls/Permissions
- Active Directory
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Adaptive Learning
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Approval Process Control
- Asset Discovery
- Asset Lifecycle Management
- Asset Policy Management
- Asset Tracking
- Assignment Management
- Attachments/Screencasts
- Audit Management
- Audit Trail
- Automate Ticket Routing
- Automated Responses
- Automated Routing
- Automated response
- Autonomous Task Execution
- Autoresponders
- Availability Management
- Barcode/Ticket Scanning
- Benchmarking
- CMDB
- CRM
- Call Center Management
- Capacity Management
- Change Management
- Chat/Messaging
- Chatbot
- Client Portal
- Cloud Asset Inventory
- Collaboration Tools
- Communications Management
- Compliance Management
- Compliance Tracking
- Configurable Workflow
- Configuration Management
- Constant Monitoring
- Contract/License Management
- Conversation Intelligence
- Corrective and Preventive Actions (CAPA)
- Cost Tracking
- Cross-system Integration
- Customer Database
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Import/Export
- Data Mapping
- Data Security
- Data Visualization
- Decision Making
- Device Auto Discovery
- Disaster Recovery
- Document Management
- Drag & Drop
- Email Alerts
- Email Management
- Email Templates
- Email to Case
- Event Logs
- Forms Management
- Generative AI
- Hardware Asset Inventory
- Help Desk Management
- IT Asset Management
- IT Asset Tracking
- IT Incident Management
- IT Reporting
- IT Risk Management
- Impact Management
- Inbox Management
- Incident Management
- Incident Reporting
- Interaction Tracking
- Inventory Management
- Investigation Management
- Issue Auditing
- Issue Management
- Issue Scheduling
- Key Performance Indicators
- Knowledge Base Management
- Knowledge Base/Ticket Integration
- Knowledge Management
- Language Detection
- License Management
- Live Chat
- Localization Automation
- Macros/Templated Responses
- Maintenance Management
- Maintenance Scheduling
- Mobile
- Mobile Access
- Mobile Alerts
- Mobile App
- Mobile Asset Inventory
- Mobile User Support
- Monitoring
- Multi-Channel Communication
- Multi-Language
- Multi-step Planning
- Multiple Data Sources
- Natural Language Interaction
- OSHA Compliance
- On Call Scheduling
- Performance Metrics
- Performance Monitoring
- Personalization
- Predictive Analytics
- Prioritization
- Proactive Assistance
- Problem Management
- Procurement Management
- Project Management
- Queue Management
- Real-Time Chat
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Recurring Issues
- Relationship Mapping
- Release & Deployment
- Release Management
- Reminders
- Remote Access/Control
- Reporting
- Reporting & Statistics
- Reporting/Analytics
- Request Assignment
- Requisition Management
- Resource Allocation & Planning
- Risk Alerts
- Risk Analysis
- Risk Assessment
- SSL Security
- Safety Incident Management
- Scheduled/Automated Reports
- Secure Data Storage
- Self Service Portal
- Service Catalog
- Service History
- Service Level Agreement (SLA) Management
- Service Request Management
- Single Sign On
- Social Media Integration
- Software Asset Inventory
- Standardization
- Status Tracking
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Surveys
- Surveys & Feedback
- TIcket Accuracy
- Task Automation
- Task Management
- Third-Party Integrations
- Ticket Assignment
- Ticket Collaboration
- Ticket Creation User Experience
- Ticket Management
- Ticket Response User Experience
- Time Tracking
- User Management
- User, Role, and Access Management
- Video Chat
- Voice Recognition
- Widgets
- Workflow
- Workflow Automation
- Workflow Management
- Total features49
- AI Copilot
- AI Summarization
- AI Text Generation
- AI Text Summarization
- API
- Access Controls/Permissions
- Active Directory
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Adaptive Learning
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Approval Process Control
- Asset Discovery
- Asset Lifecycle Management
- Asset Policy Management
- Asset Tracking
- Assignment Management
- Attachments/Screencasts
- Audit Management
- Audit Trail
- Automate Ticket Routing
- Automated Responses
- Automated Routing
- Automated response
- Autonomous Task Execution
- Autoresponders
- Availability Management
- Barcode/Ticket Scanning
- Benchmarking
- CMDB
- CRM
- Call Center Management
- Capacity Management
- Change Management
- Chat/Messaging
- Chatbot
- Client Portal
- Cloud Asset Inventory
- Collaboration Tools
- Communications Management
- Compliance Management
- Compliance Tracking
- Configurable Workflow
- Configuration Management
- Constant Monitoring
- Contract/License Management
- Conversation Intelligence
- Corrective and Preventive Actions (CAPA)
- Cost Tracking
- Cross-system Integration
- Customer Database
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Import/Export
- Data Mapping
- Data Security
- Data Visualization
- Decision Making
- Device Auto Discovery
- Disaster Recovery
- Document Management
- Drag & Drop
- Email Alerts
- Email Management
- Email Templates
- Email to Case
- Event Logs
- Forms Management
- Generative AI
- Hardware Asset Inventory
- Help Desk Management
- IT Asset Management
- IT Asset Tracking
- IT Incident Management
- IT Reporting
- IT Risk Management
- Impact Management
- Inbox Management
- Incident Management
- Incident Reporting
- Interaction Tracking
- Inventory Management
- Investigation Management
- Issue Auditing
- Issue Management
- Issue Scheduling
- Key Performance Indicators
- Knowledge Base Management
- Knowledge Base/Ticket Integration
- Knowledge Management
- Language Detection
- License Management
- Live Chat
- Localization Automation
- Macros/Templated Responses
- Maintenance Management
- Maintenance Scheduling
- Mobile
- Mobile Access
- Mobile Alerts
- Mobile App
- Mobile Asset Inventory
- Mobile User Support
- Monitoring
- Multi-Channel Communication
- Multi-Language
- Multi-step Planning
- Multiple Data Sources
- Natural Language Interaction
- OSHA Compliance
- On Call Scheduling
- Performance Metrics
- Performance Monitoring
- Personalization
- Predictive Analytics
- Prioritization
- Proactive Assistance
- Problem Management
- Procurement Management
- Project Management
- Queue Management
- Real-Time Chat
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Recurring Issues
- Relationship Mapping
- Release & Deployment
- Release Management
- Reminders
- Remote Access/Control
- Reporting
- Reporting & Statistics
- Reporting/Analytics
- Request Assignment
- Requisition Management
- Resource Allocation & Planning
- Risk Alerts
- Risk Analysis
- Risk Assessment
- SSL Security
- Safety Incident Management
- Scheduled/Automated Reports
- Secure Data Storage
- Self Service Portal
- Service Catalog
- Service History
- Service Level Agreement (SLA) Management
- Service Request Management
- Single Sign On
- Social Media Integration
- Software Asset Inventory
- Standardization
- Status Tracking
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Surveys
- Surveys & Feedback
- TIcket Accuracy
- Task Automation
- Task Management
- Third-Party Integrations
- Ticket Assignment
- Ticket Collaboration
- Ticket Creation User Experience
- Ticket Management
- Ticket Response User Experience
- Time Tracking
- User Management
- User, Role, and Access Management
- Video Chat
- Voice Recognition
- Widgets
- Workflow
- Workflow Automation
- Workflow Management
Integrations
- Total integrations42
- 3CX
- AlertOps
- AnyDesk
- BeyondTrust Remote Support
- ChatGPT
- Cisco Jabber
- ConnectWise Cybersecurity Management
- Device42, A Freshworks Company
- Dynamics 365
- Google Calendar
- Google Workspace
- Help Desk Migration
- Jira
- Kaseya BMS
- Klips
- Lansweeper
- LogMeIn Rescue
- MSP Manager
- Meta for Business
- Microsoft Azure
- Microsoft Entra ID
- Microsoft Exchange
- Microsoft Intune
- Microsoft Outlook
- Microsoft Power BI
- Microsoft Teams
- Okta
- PRTG
- PagerDuty
- Qualys Cloud Platform
- QuickBooks Online
- RingCX
- Sage Accounting
- Salesforce Marketing Cloud
- Slack
- TeamViewer ONE
- Twilio
- Twitter/X
- Webex Suite
- Workativ
- Xero
- Zapier
- Total integrations1
- 3CX
- AlertOps
- AnyDesk
- BeyondTrust Remote Support
- ChatGPT
- Cisco Jabber
- ConnectWise Cybersecurity Management
- Device42, A Freshworks Company
- Dynamics 365
- Google Calendar
- Google Workspace
- Help Desk Migration
- Jira
- Kaseya BMS
- Klips
- Lansweeper
- LogMeIn Rescue
- MSP Manager
- Meta for Business
- Microsoft Azure
- Microsoft Entra ID
- Microsoft Exchange
- Microsoft Intune
- Microsoft Outlook
- Microsoft Power BI
- Microsoft Teams
- Okta
- PRTG
- PagerDuty
- Qualys Cloud Platform
- QuickBooks Online
- RingCX
- Sage Accounting
- Salesforce Marketing Cloud
- Slack
- TeamViewer ONE
- Twilio
- Twitter/X
- Webex Suite
- Workativ
- Xero
- Zapier
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