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Freshservice vs HaloITSM Comparison (2026)
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Good recommendations?
Freshservice
4.5
(805)5
496
4
268
3
32
2
7
1
2
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
HaloITSM
4.7
(44)5
30
4
14
3
0
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
Freshservice offers complete ITSM workflow automation with best-in-class ticketing, powerful CMDB, Service Catlog, KnowledgeBase & more for your Service Desk.
Halo is a low-code enterprise service management platform built on ITIL aligned IT service management, extended to HR, Finance, Facilities and more. Automate workflows, manage incidents and assets via CMDB, and get AI driven triage, real time reporting and hundreds of native integrations.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.5
805
5
4
3
2
1
496
268
32
7
2
- Value for money
- Ease of use
- Features
- Customer support
84%
would recommend this app4.7
44
5
4
3
2
1
30
14
0
0
0
- Value for money
- Ease of use
- Features
- Customer support
88%
would recommend this appPros
“The biggest value for us has been the flexibility of the ticketing system, the reporting capabilities, and the ability to centralize multiple operational functions into one platform.”
EG
Erin G.
Director of IT
“It provides a solid set of features that support IT service management and helps streamline operations. While there is still room to improve our understanding of all its capabilities, it has been an effective tool in supporting our day-to-day processes”
MN
Marcela N.
Service Analatycx
“We use Freshservice not only for incident and service request management but also for workflow automation and integrations with Active Directory and other internal systems.”
DB
Denis B.
IT Service Manager
Pros
“The platform is very versatile and has provided lots of customizations we are needing.”
PS
Patrick S.
IT Manager
“Has a full range of features and a manageable learning curve to operate it.”
DB
Dom B.
Support Manager
“Integrations have also been straightforward.”
AC
Ash C.
IT Operations Manager
Cons
“We’ve also experienced issues with integrations and workflows, including Slack form auto-fill problems, limited SLA dashboard widgets, and bugs within the onboarding journey process that have slowed adoption.”
EG
Erin G.
Director of IT
“The CMDB functionality had several issues, and the overall Freshservice UI can be difficult to navigate. While the ticketing features are simple and user-friendly, other modules do not feel as intuitive or streamlined.”
RA
Rajesh A.
Project manager
“The text editor can sometimes feel clunky or inconsistent when trying to align images, adjust fonts, or maintain clean styling across different articles.”
JK
Justin K.
Director Of Support and Data Center Operations
Cons
Not enoughreviews yet
- Vendor responds to reviews
- Last review14 days ago
- Vendor responds to reviews
- Last review6 months ago
Key features
- Total features180
- AI Copilot
- AI Summarization
- AI Text Generation
- AI Text Summarization
- API
- Access Controls/Permissions
- Active Directory
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Adaptive Learning
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Approval Process Control
- Approval Workflow
- Asset Discovery
- Asset Lifecycle Management
- Asset Policy Management
- Asset Tracking
- Assignment Management
- Attachments/Screencasts
- Audit Management
- Audit Trail
- Automate Ticket Routing
- Automated Discovery
- Automated Responses
- Automated Routing
- Automated response
- Autonomous Task Execution
- Autoresponders
- Availability Management
- Barcode/Ticket Scanning
- Benchmarking
- Billing & Invoicing
- Budget Tracking
- Build Automation
- Business Impact Analysis
- Buy Side (Suppliers)
- CMDB
- CRM
- Calendar Management
- Call Center Management
- Canned Responses
- Capacity Management
- Case Management
- Catalog Management
- Change Management
- Change Planning
- Change Tracking
- Chat/Messaging
- Chatbot
- Client Portal
- Cloud Asset Inventory
- Collaboration Tools
- Commenting/Notes
- Communications Management
- Completion Tracking
- Compliance Management
- Compliance Tracking
- Configurable Workflow
- Configuration Management
- Constant Monitoring
- Content Management
- Contract Drafting
- Contract/License Management
- Conversation Intelligence
- Corrective and Preventive Actions (CAPA)
- Cost Tracking
- Cross-system Integration
- Customer Complaint Tracking
- Customer Database
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Import/Export
- Data Mapping
- Data Security
- Data Visualization
- Decision Making
- Device Auto Discovery
- Disaster Recovery
- Document Automation
- Document Management
- Document Storage
- Documentation Management
- Drag & Drop
- Drag & Drop Editor
- Electronic Signature
- Email Alerts
- Email Management
- Email Templates
- Email to Case
- Employee Onboarding
- Event Logs
- Feedback Management
- File Sharing
- For IT Project Management
- Forecasting
- Forms Management
- Full Text Search
- Generative AI
- HR Management
- Hardware Asset Inventory
- Help Desk Management
- IT Asset Management
- IT Asset Tracking
- IT Incident Management
- IT Reporting
- IT Risk Management
- Impact Management
- Inbox Management
- Incident Management
- Incident Reporting
- Incident Response Checklists
- Interaction Tracking
- Inventory Auditing
- Inventory Management
- Inventory Optimization
- Inventory Tracking
- Investigation Management
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Key Performance Indicators
- Knowledge Base Management
- Knowledge Base/Ticket Integration
- Knowledge Library
- Knowledge Management
- Language Detection
- License Inventory
- License Management
- License Tracking
- Live Chat
- Localization Automation
- Macros/Templated Responses
- Maintenance Management
- Maintenance Scheduling
- Mobile
- Mobile Access
- Mobile Alerts
- Mobile App
- Mobile Asset Inventory
- Mobile User Support
- Monitoring
- Multi-Channel Communication
- Multi-Channel Management
- Multi-Language
- Multi-Location
- Multi-step Planning
- Multiple Data Sources
- Multiple User Accounts
- Natural Language Interaction
- OSHA Compliance
- On Call Scheduling
- Onboarding
- Order Management
- Password Management
- Patch Management
- Percent-Complete Tracking
- Performance Metrics
- Performance Monitoring
- Personalization
- Policy Management
- Pre-built Templates
- Predictive Analytics
- Prioritization
- Proactive Assistance
- Problem Management
- Procurement Management
- Product Identification
- Project Management
- Project Tracking
- Purchase Order Management
- Queue Management
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Recurring Issues
- Relationship Mapping
- Release & Deployment
- Release Management
- Reminders
- Remote Access/Control
- Remote Monitoring & Management
- Remote Update/Installation
- Renewal Management
- Reporting
- Reporting & Statistics
- Reporting/Analytics
- Request Assignment
- Requirements Management
- Requisition Management
- Resource Allocation & Planning
- Resource Management
- Risk Alerts
- Risk Analysis
- Risk Assessment
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SSL Security
- Safety Incident Management
- Scheduled/Automated Reports
- Scheduling
- Search
- Search/Filter
- Secure Data Storage
- Security Tools
- Self Service Portal
- Sell Side (Customers)
- Service Catalog
- Service History
- Service Level Agreement (SLA) Management
- Service Reporting
- Service Request Management
- Single Sign On
- Social Media Integration
- Software Asset Inventory
- Standardization
- Status Tracking
- Summary Reports
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys
- Surveys & Feedback
- TIcket Accuracy
- Tagging
- Task Automation
- Task Management
- Task Progress Tracking
- Third-Party Integrations
- Ticket Assignment
- Ticket Collaboration
- Ticket Creation User Experience
- Ticket Management
- Ticket Response User Experience
- Time Tracking
- User Management
- User, Role, and Access Management
- Video Chat
- Voice Recognition
- Widgets
- Workflow
- Workflow Automation
- Workflow Management
- Total features180
- AI Copilot
- AI Summarization
- AI Text Generation
- AI Text Summarization
- API
- Access Controls/Permissions
- Active Directory
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Adaptive Learning
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Approval Process Control
- Approval Workflow
- Asset Discovery
- Asset Lifecycle Management
- Asset Policy Management
- Asset Tracking
- Assignment Management
- Attachments/Screencasts
- Audit Management
- Audit Trail
- Automate Ticket Routing
- Automated Discovery
- Automated Responses
- Automated Routing
- Automated response
- Autonomous Task Execution
- Autoresponders
- Availability Management
- Barcode/Ticket Scanning
- Benchmarking
- Billing & Invoicing
- Budget Tracking
- Build Automation
- Business Impact Analysis
- Buy Side (Suppliers)
- CMDB
- CRM
- Calendar Management
- Call Center Management
- Canned Responses
- Capacity Management
- Case Management
- Catalog Management
- Change Management
- Change Planning
- Change Tracking
- Chat/Messaging
- Chatbot
- Client Portal
- Cloud Asset Inventory
- Collaboration Tools
- Commenting/Notes
- Communications Management
- Completion Tracking
- Compliance Management
- Compliance Tracking
- Configurable Workflow
- Configuration Management
- Constant Monitoring
- Content Management
- Contract Drafting
- Contract/License Management
- Conversation Intelligence
- Corrective and Preventive Actions (CAPA)
- Cost Tracking
- Cross-system Integration
- Customer Complaint Tracking
- Customer Database
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Import/Export
- Data Mapping
- Data Security
- Data Visualization
- Decision Making
- Device Auto Discovery
- Disaster Recovery
- Document Automation
- Document Management
- Document Storage
- Documentation Management
- Drag & Drop
- Drag & Drop Editor
- Electronic Signature
- Email Alerts
- Email Management
- Email Templates
- Email to Case
- Employee Onboarding
- Event Logs
- Feedback Management
- File Sharing
- For IT Project Management
- Forecasting
- Forms Management
- Full Text Search
- Generative AI
- HR Management
- Hardware Asset Inventory
- Help Desk Management
- IT Asset Management
- IT Asset Tracking
- IT Incident Management
- IT Reporting
- IT Risk Management
- Impact Management
- Inbox Management
- Incident Management
- Incident Reporting
- Incident Response Checklists
- Interaction Tracking
- Inventory Auditing
- Inventory Management
- Inventory Optimization
- Inventory Tracking
- Investigation Management
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Key Performance Indicators
- Knowledge Base Management
- Knowledge Base/Ticket Integration
- Knowledge Library
- Knowledge Management
- Language Detection
- License Inventory
- License Management
- License Tracking
- Live Chat
- Localization Automation
- Macros/Templated Responses
- Maintenance Management
- Maintenance Scheduling
- Mobile
- Mobile Access
- Mobile Alerts
- Mobile App
- Mobile Asset Inventory
- Mobile User Support
- Monitoring
- Multi-Channel Communication
- Multi-Channel Management
- Multi-Language
- Multi-Location
- Multi-step Planning
- Multiple Data Sources
- Multiple User Accounts
- Natural Language Interaction
- OSHA Compliance
- On Call Scheduling
- Onboarding
- Order Management
- Password Management
- Patch Management
- Percent-Complete Tracking
- Performance Metrics
- Performance Monitoring
- Personalization
- Policy Management
- Pre-built Templates
- Predictive Analytics
- Prioritization
- Proactive Assistance
- Problem Management
- Procurement Management
- Product Identification
- Project Management
- Project Tracking
- Purchase Order Management
- Queue Management
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Recurring Issues
- Relationship Mapping
- Release & Deployment
- Release Management
- Reminders
- Remote Access/Control
- Remote Monitoring & Management
- Remote Update/Installation
- Renewal Management
- Reporting
- Reporting & Statistics
- Reporting/Analytics
- Request Assignment
- Requirements Management
- Requisition Management
- Resource Allocation & Planning
- Resource Management
- Risk Alerts
- Risk Analysis
- Risk Assessment
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SSL Security
- Safety Incident Management
- Scheduled/Automated Reports
- Scheduling
- Search
- Search/Filter
- Secure Data Storage
- Security Tools
- Self Service Portal
- Sell Side (Customers)
- Service Catalog
- Service History
- Service Level Agreement (SLA) Management
- Service Reporting
- Service Request Management
- Single Sign On
- Social Media Integration
- Software Asset Inventory
- Standardization
- Status Tracking
- Summary Reports
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys
- Surveys & Feedback
- TIcket Accuracy
- Tagging
- Task Automation
- Task Management
- Task Progress Tracking
- Third-Party Integrations
- Ticket Assignment
- Ticket Collaboration
- Ticket Creation User Experience
- Ticket Management
- Ticket Response User Experience
- Time Tracking
- User Management
- User, Role, and Access Management
- Video Chat
- Voice Recognition
- Widgets
- Workflow
- Workflow Automation
- Workflow Management
Integrations
- Total integrations65
- 3CX
- ADP Workforce Now
- AWS Lambda
- AlertOps
- Amazon Redshift
- AnyDesk
- Azure DevOps Server
- BambooHR
- BeyondTrust Remote Support
- BigQuery
- Box
- ChatGPT
- Cisco Jabber
- ClickUp
- ConnectWise Cybersecurity Management
- Copper
- Device42, A Freshworks Company
- Docusign
- Dropbox
- Dynamics 365
- FreshBooks
- Freshchat
- Freshdesk
- Freshsales
- FullContact
- GitHub
- Google Analytics 360
- Google Calendar
- Google Contacts
- Google Workspace
- Greenhouse
- Harvest
- Help Desk Migration
- HubSpot CRM
- JIRA Service Management
- Jira
- Kaseya BMS
- Klips
- Lansweeper
- LogMeIn Rescue
- MSP Manager
- ManageEngine Endpoint Central
- ManageEngine ServiceDesk Plus
- Meta for Business
- Microsoft 365
- Microsoft Azure
- Microsoft Entra ID
- Microsoft Exchange
- Microsoft Intune
- Microsoft Outlook
- Microsoft Power BI
- Microsoft Project Server Subscription Edition
- Microsoft Teams
- Microsoft Viva Engage
- Netskope One Platform
- Okta
- OneLogin
- OpsGenie
- Oracle PeopleSoft
- PRTG
- PagerDuty
- Personio
- Pipedrive
- Pivotal Tracker
- Qualys Cloud Platform
- QuickBooks Online
- QuickBooks Online Advanced
- RingCX
- Rocketlane
- SAP SuccessFactors HCM
- Sage Accounting
- Salesforce Marketing Cloud
- Salesforce Sales Cloud
- ServiceNow
- Slack
- Smartsheet
- Snowflake
- SurveyMonkey
- TeamViewer ONE
- TrueCommerce PIM
- Twilio
- Twitter/X
- Webex Suite
- Workable
- Workativ
- Workday HCM
- WorkflowMax
- Xero
- Zabbix
- Zapier
- Zight
- Zoho CRM
- miniOrange
- monday AI Work Platform
- Total integrations42
- 3CX
- ADP Workforce Now
- AWS Lambda
- AlertOps
- Amazon Redshift
- AnyDesk
- Azure DevOps Server
- BambooHR
- BeyondTrust Remote Support
- BigQuery
- Box
- ChatGPT
- Cisco Jabber
- ClickUp
- ConnectWise Cybersecurity Management
- Copper
- Device42, A Freshworks Company
- Docusign
- Dropbox
- Dynamics 365
- FreshBooks
- Freshchat
- Freshdesk
- Freshsales
- FullContact
- GitHub
- Google Analytics 360
- Google Calendar
- Google Contacts
- Google Workspace
- Greenhouse
- Harvest
- Help Desk Migration
- HubSpot CRM
- JIRA Service Management
- Jira
- Kaseya BMS
- Klips
- Lansweeper
- LogMeIn Rescue
- MSP Manager
- ManageEngine Endpoint Central
- ManageEngine ServiceDesk Plus
- Meta for Business
- Microsoft 365
- Microsoft Azure
- Microsoft Entra ID
- Microsoft Exchange
- Microsoft Intune
- Microsoft Outlook
- Microsoft Power BI
- Microsoft Project Server Subscription Edition
- Microsoft Teams
- Microsoft Viva Engage
- Netskope One Platform
- Okta
- OneLogin
- OpsGenie
- Oracle PeopleSoft
- PRTG
- PagerDuty
- Personio
- Pipedrive
- Pivotal Tracker
- Qualys Cloud Platform
- QuickBooks Online
- QuickBooks Online Advanced
- RingCX
- Rocketlane
- SAP SuccessFactors HCM
- Sage Accounting
- Salesforce Marketing Cloud
- Salesforce Sales Cloud
- ServiceNow
- Slack
- Smartsheet
- Snowflake
- SurveyMonkey
- TeamViewer ONE
- TrueCommerce PIM
- Twilio
- Twitter/X
- Webex Suite
- Workable
- Workativ
- Workday HCM
- WorkflowMax
- Xero
- Zabbix
- Zapier
- Zight
- Zoho CRM
- miniOrange
- monday AI Work Platform
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