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HaloITSM
5
30
4
14
3
0
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
ITSM solution for managing incidents & assets
Last updated: September 2026
HaloITSM Alternatives & Competitors (2026)
Top 6 free alternatives
BOSSDesk
BOSSDesk a FrontRunner in Help Desk Software
0.1
Value for money
Starting price
0.2
Functionality
AI Copilot
5/5
Alerts/Notifications
4.7/5
Alerts/Escalation
4.6/5
Top Features
Activity Dashboard
5/5
Activity Tracking
4.5/5
Active Directory
N/A
LiveAgent
Cloud-based customer service platform for all sizes
Value for money
Starting price
0.1
Functionality
Account Management
5/5
Agent Interface
4.8/5
Alerts/Escalation
4.6/5
Top Features
Activity Dashboard
5/5
Activity Tracking
4.5/5
Active Directory
N/A
NinjaOne
Cloud-based unified IT operations platform for MSPs
Value for money
No pricing info
Starting price
0.2
Functionality
Activity Tracking
5/5
Alerts/Escalation
4.6/5
Alerts/Notifications
4.4/5
Top Features
Activity Dashboard
5/5
Activity Tracking
4.5/5
Active Directory
N/A
Remote Monitoring and Management
Cloud-based IT management platform for MSPs
Value for money
Starting price
0.4
Functionality
Activity Dashboard
4.7/5
Access Controls/Permissions
4.5/5
Alerts/Notifications
4.4/5
Top Features
Activity Dashboard
5/5
Activity Tracking
4.5/5
Active Directory
N/A
Freshservice
A complete IT service management (ITSM) tool for business
0.2
Value for money
Starting price
0.4
Functionality
Alerts/Notifications
4.4/5
Access Controls/Permissions
4.3/5
API
4.3/5
Top Features
Activity Dashboard
5/5
Activity Tracking
4.5/5
Active Directory
N/A
Freshdesk
Cloud-based AI help desk for teams of all sizes
0.2
Value for money
Starting price
0.4
Functionality
Activity Dashboard
4.9/5
Alerts/Notifications
4.5/5
Alerts/Escalation
4.4/5
Top Features
Activity Dashboard
5/5
Activity Tracking
4.5/5
Active Directory
N/A
Zendesk Suite
AI powered customer service across all channels
0.4
Value for money
Starting price
0.3
Functionality
Account Management
5/5
Archiving & Retention
4.6/5
Activity Dashboard
4.5/5
Top Features
Activity Dashboard
5/5
Activity Tracking
4.5/5
Access Controls/Permissions
N/A
0.1
Value for money
Starting price
0.2
Functionality
Account Management
5/5
Analytics
5/5
Activity Dashboard
4.8/5
Top Features
Activity Dashboard
5/5
Activity Tracking
4.5/5
Active Directory
N/A
0.3
Value for money
Starting price
0.2
Functionality
Alerts/Notifications
4.4/5
Access Controls/Permissions
4.3/5
Alerts/Escalation
4.2/5
Top Features
Activity Dashboard
5/5
Activity Tracking
4.5/5
Active Directory
N/A
0.1
Value for money
Starting price
0.3
Functionality
Activity Tracking
5/5
AI/Machine Learning
5/5
Alerts/Escalation
4.5/5
Top Features
Activity Dashboard
5/5
Activity Tracking
4.5/5
Active Directory
N/A
0.1
Value for money
Starting price
0.2
Functionality
Approval Process Control
4.8/5
API
4.7/5
Alerts/Notifications
4.6/5
Top Features
Activity Dashboard
5/5
Activity Tracking
4.5/5
Active Directory
N/A
0.1
Value for money
Starting price
0.2
Functionality
Activity Dashboard
5/5
File Management
5/5
Data Import/Export
4.8/5
Top Features
Activity Dashboard
5/5
Activity Tracking
4.5/5
Active Directory
N/A
0.5
Value for money
Starting price
0.2
Functionality
API
4.4/5
Asset Tracking
4.4/5
Automated Routing
4.3/5
Top Features
Activity Dashboard
5/5
Activity Tracking
4.5/5
Access Controls/Permissions
N/A
0.1
Value for money
Starting price
Functionality
Access Controls/Permissions
4.7/5
Alerts/Notifications
4.4/5
API
4.4/5
Top Features
Activity Dashboard
5/5
Activity Tracking
4.5/5
Active Directory
N/A
0.3
Value for money
Starting price
0.3
Functionality
Alerts/Notifications
4.5/5
Alerts/Escalation
4.3/5
Activity Tracking
4.3/5
Top Features
Activity Dashboard
5/5
Activity Tracking
4.5/5
Active Directory
N/A
0.3
Value for money
Starting price
0.5
Functionality
Activity Dashboard
5/5
Asset Lifecycle Management
5/5
Activity Tracking
4.7/5
Top Features
Activity Dashboard
5/5
Activity Tracking
4.5/5
Active Directory
N/A
Value for money
No pricing info
Starting price
Functionality
Access Controls/Permissions
4.8/5
Alerts/Escalation
4.5/5
API
4.5/5
Top Features
Activity Dashboard
5/5
Activity Tracking
4.5/5
Active Directory
N/A
0.3
Value for money
Starting price
0.4
Functionality
Access Controls/Permissions
4.4/5
Asset Tracking
4.3/5
Alerts/Notifications
4.2/5
Top Features
Activity Dashboard
5/5
Activity Tracking
4.5/5
Active Directory
N/A
0.3
Value for money
Starting price
0.1
Functionality
Alerts/Notifications
4.5/5
Access Controls/Permissions
4/5
Alerts/Escalation
3.7/5
Top Features
Activity Dashboard
5/5
Activity Tracking
4.5/5
Active Directory
N/A
0.1
Value for money
Starting price
Functionality
Activity Dashboard
5/5
Alerts/Escalation
4.7/5
AI/Machine Learning
N/A
Top Features
Activity Dashboard
5/5
Activity Tracking
4.5/5
Active Directory
N/A