HaloITSM Pricing, Features, Reviews & Comparison of Alternatives

HaloITSM

ITSM solution for managing incidents & assets

4.63/5 (19 reviews)

HaloITSM overview

What is HaloITSM?

HaloITSM is an IT service management solution that helps businesses streamline the entire incident lifecycle, from ticket creation to issue resolution. It enables professionals to update the status of incidents and view details including ticket ID, priority level, issue summary, and date created.

HaloITSM allows organizations to link new incidents with existing requests and share potential solutions with team members or end-users through the knowledge base. Managers can specify default values such as categories, priority, service-level agreements, or mailboxes before creating requests. Customer service agents can view upcoming tasks on a calendar and streamline approval processes by requesting validation on ticket creation or modifications.

HaloITSM facilitates integration with various third-party applications such as Slack, Microsoft Office 365, Okta, Splunk, Facebook, Twitter, and more. Other features of HaloITSM include reporting, compliance management, status tracking, a self-service portal, collaboration, and auditing. It also helps businesses generate maintenance requests, store asset details, and set validation rules across configuration fields using IP addresses or numeric passwords.
haloitsm.com

Pricing

Starting from
£25/month
Pricing options
Subscription
Free trial
 
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom, Australia

Supported languages

English
HaloITSM screenshot: HaloITSM asset managementHaloITSM screenshot: HaloITSM incident historyHaloITSM screenshot: HaloITSM open incidentsHaloITSM screenshot: HaloITSM self-service portalHaloITSM screenshot: HaloITSM homepage

HaloITSM user reviews

Excellent
12

Very good
7

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.6
  4.7
  4.5
  4.8
Owen Williams

Feature Rich and a Great User experience

Used daily for 6-12 months
Reviewed 2019-12-12
Review Source: Capterra

Excellent Service with an Excellent Product. Their customer service is very good with someone always happy to help as soon as you call in.

Pros
It has such a vast selection of features, Almost every aspect of customisable and the Web Interface is excellent.

Cons
With it having such a WIDE selection of features, the issue I found is that the configuration is very complex, sometimes takes a moment to figure how to change a setting.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Wendy Decker

Best Service Desk Software

Used daily for 6-12 months
Reviewed 2020-06-17
Review Source: Software Advice

We are using Halo for ticketing across multiple teams, not just IT. We have HR, Payroll, Workforce Management, Product Support, and Employee Experience teams all fielding requests from Halo.

Pros
Halo is the first service desk/ticketing software that I've used in my almost 20 year IT career that I can honestly say I LOVE. Implementation was the smoothest I've ever seen. Our rep is fantastic and responsive to any of our needs. I love how easy things are to customize. Things like adding an action button, a new ticket type, or a workflow are super easy. I use it everyday and I've recommended it to other IT contacts who I know are struggling with other IT ticketing solutions. Hands down the best!

Cons
It's hard to say anything bad about it. I'd love if the knowledge base was a bit more robust, like having a life-cycle for articles, being able to truly have an internal KB for agents that could also have FAQ lists, and maybe some extra security options for who can see some of the KB articles on the end user side (restricting something to say, managers only or an AD group or something like that).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Paul MacLeod

Multi Function

Used daily for 2+ years
Reviewed 2017-01-06
Review Source: Capterra

We've been using NHD for the last 4 years, and it has been suited to our needs to cover our IT, Systems and Facilities teams. It has sufficient customisation and security to allow us to use the system for logging our tickets across the departments, and security to allow segregation of information, for example IT cannot see Facilities tickets and vice versa. We also like the automated ticket function for regular tasks in IT and Facilities. Reporting functionality is suitable for our needs too, allowing us to report on the team's activities, monthly, quarterly and annually.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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Jacob Welsh

Slick web application with excellent support

Used daily for less than 6 months
Reviewed 2019-10-15
Review Source: Capterra

We replaced our previous outdated ticket management system, like for like, as well as getting some much needed added features. Such as automated SLA tracking and assignment, as well as automated report generation and distribution. It's saved us countless hours of administration work in the reporting process.

Pros
NetHelpDesk (specifically the web app variant) is a slick, modern and powerful ticket management system, unlike the vast majority of its competitors it has a very clean interface, which in turn is customization. It's the fastest ticketing software I've ever used, at least in the cloud based environment. Customisation was a breeze thanks to the very knowledgeable and helpful consultants who were sent to our offices for the initial configuration of the system, they gave great advice and made understanding how the configuration sat together a breeze.

Cons
For the most part the system is excellent, a few small cons: Configuration can be quite repetitive, as the solution is primarily rule based, so you find yourself entering lots of rules which are slightly different from each other, if at any point you decide to overhaul something like your priority matrix, but with a little thought during implementation, you should only need to do this once.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Mark Render

NetHelpDesk where have you been all my life?

Used daily for 2+ years
Reviewed 2019-01-25
Review Source: Capterra

The staff of NHD listen to you and tailor their approach to your business on an individual and customised method appropriate to your needs and expectations. The NHD team are incredibly versed in their product and any support assistance if needed is delivered incredibly efficiently and with minimal disruption to service if any. I can not recommend this product highly enough - so much so that I have now implemented this in two different organisations.

Pros
I can not rate this product highly enough; the software has come on leaps and bounds since I first started using it and arguably the most noticeable improvement is the optional to use swish web interface which is easy on the eye, performs quickly and is fully customisable to your brand, colour schemes etc. The simplicity of the application is also incredible and actually improves the user and admin experience tenfold.

Cons
The only negative I have at present is that not all functionality in the NHD client is available in the Web Portal - however this is on the development roadmap and will be imminently factored in. There is also a seemingly over complicated way of managing incidents that require different ticket templates to follow a incident > major incident > problem format rather than a more simple work flow trigger that could start this process for you. However this is more a lazy comment than anything else. I tell a lie, there is one more thing that is a negative; it wont make me a cup of coffee! However that being said, I have such confidence in the capabilities of the NHD team; I would bet it will make me a coffee in a future release!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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HaloITSM pricing

Starting from
£25/month
Pricing options
Subscription
Free trial
 
View Pricing Plans

Pricing is available on annual subscriptions:
ITSM System: £25 per user, per month (billed annually)
Enterprise: Contact Halo Service Solutions for pricing details.

HaloITSM features

API
Activity Dashboard
Activity Tracking
Alerts / Escalation
Auditing
Automatic Notifications
Collaboration Tools
Compliance Management
Data Import/Export
Drag & Drop Interface
Real Time Data
Reporting & Statistics
Search Functionality
Third Party Integration
User Management
Workflow Management

Access Control (176 other apps)
Data Visualization (127 other apps)
Monitoring (270 other apps)
Real Time Monitoring (150 other apps)

Additional information for HaloITSM

Key features of HaloITSM

  • Asset Tracking
  • Contract/License Management
  • IT Asset Management
  • Knowledge Management
  • Release & Deployment Management
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Ticket Management
View All Features