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HaloITSM

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ITSM solution for managing incidents & assets

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HaloITSM Pricing, Features, Reviews and Alternatives

HaloITSM product overview

Price starts from

45

/user

Per month

What is HaloITSM?

HaloITSM is an IT service management solution that helps businesses streamline the entire incident lifecycle, from ticket creation to issue resolution. It enables professionals to update the status of incidents and view details including ticket ID, priority level, issue summary, and date created.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Phone Support
Email/Help Desk
Chat
Knowledge Base
24/7 (Live rep)
FAQs/Forum

Training options

Webinars
In Person
Documentation
Live Online
Videos

HaloITSM pricing information

Value for money

4.6

/5

36

Starting from

45

/user

Per month

Pricing options

Free plan
Subscription
Free trial
Pricing range

HaloITSM features

Functionality

4.7

/5

36

Total features

127

7 categories

Most valued features by users

API
Third-Party Integrations
Reporting/Analytics
Access Controls/Permissions
Alerts/Notifications
Activity Dashboard
Data Import/Export
Reporting & Statistics

HaloITSM users reviews

Overall Rating

4.7

/5

36

Positive reviews

100

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.03/10
Rating distribution

5

4

3

2

1

24

12

0

0

0

Pros
I love how easy things are to customize. Things like adding an action button, a new ticket type, or a workflow are super easy.
Having worked in IT for many years NetHelpdesk is by far the best Service Management tool I have worked with and the support team are always happy to help and quick to respond to any queries.
Great experience overall, from initial configuration of our specific requirements, ease of use, through to fast and friendly support.
Cons
However this is more a lazy comment than anything else. I tell a lie, there is one more thing that is a negative; it wont make me a cup of coffee.
We don't use all of the features we could, which can be frustrating.
Very little, other than limited native integration with other products that we utilise.
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Owen W.

Information Technology and Services, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Feature Rich and a Great User experience

Reviewed 4 years ago

Excellent Service with an Excellent Product. Their customer service is very good with someone always happy to help as soon as you call in.

Pros

It has such a vast selection of features, Almost every aspect of customisable and the Web Interface is excellent.

Cons

With it having such a WIDE selection of features, the issue I found is that the configuration is very complex, sometimes takes a moment to figure how to change a setting.

KM
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Kai M.

Education Management, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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The best user experience

Reviewed 2 years ago

So far the experience has been excellent. Our account manager is regularly in touch, and the support available id excellent.

Pros

At the heart of the halo service is the user experience. I think it’s customisation, ease of use and continual addition of new and improved feature sets are what makes Halo stand out from the rest. Many alternatives that we have tried resulted in us trying to work around the product, but with halo it truest does get tailored to your business needs. Best of all there’s always something new to implement to improve your service.

Cons

As with all software there are features missing we would like, however I don’t consider this a con as Halo are always open to suggestions and implement requested features on a regular basis.

SR
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Sandeep R.

Retail, 5,001-10,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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A simple tool to mange tickets and changes

Reviewed a month ago

Very well pleased with using Halo day in and day out.

Pros

- Ease of use. - Check users and agent details in the same page - Real time notifications - Asset management - Integrated KB - Launch chat or email with the user.

Cons

Reporting / Analytics could be better for the agent. At the moment, we have to ask our Halo administrator.

PM
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Paul M.

Mechanical or Industrial Engineering, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Multi Function

Reviewed 7 years ago

We've been using NHD for the last 4 years, and it has been suited to our needs to cover our IT, Systems and Facilities teams. It has sufficient customisation and security to allow us to use the system for logging our tickets across the departments, and security to allow segregation of information, for example IT cannot see Facilities tickets and vice versa. We also like the automated ticket function for regular tasks in IT and Facilities. Reporting functionality is suitable for our needs too, allowing us to report on the team's activities, monthly, quarterly and annually.

Pros

No pros were added to this review

Cons

No cons were added to this review

WD
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Wendy D.

Information Technology and Services, 501-1,000 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best Service Desk Software

Reviewed 4 years ago

We are using Halo for ticketing across multiple teams, not just IT. We have HR, Payroll, Workforce Management, Product Support, and Employee Experience teams all fielding requests from Halo.

Pros

Halo is the first service desk/ticketing software that I've used in my almost 20 year IT career that I can honestly say I LOVE. Implementation was the smoothest I've ever seen. Our rep is fantastic and responsive to any of our needs. I love how easy things are to customize. Things like adding an action button, a new ticket type, or a workflow are super easy. I use it everyday and I've recommended it to other IT contacts who I know are struggling with other IT ticketing solutions. Hands down the best!

Cons

It's hard to say anything bad about it. I'd love if the knowledge base was a bit more robust, like having a life-cycle for articles, being able to truly have an internal KB for agents that could also have FAQ lists, and maybe some extra security options for who can see some of the KB articles on the end user side (restricting something to say, managers only or an AD group or something like that).

HaloITSM FAQs

Q. What type of pricing plans does HaloITSM offer?

HaloITSM has the following pricing plans:
Starting from: £45.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)


Q. Who are the typical users of HaloITSM?

HaloITSM has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Small Business


Q. What languages does HaloITSM support?

HaloITSM supports the following languages:
Chinese (Simplified), Chinese (Traditional), Danish, Dutch, English, Estonian, French, German, Italian, Polish, Portuguese, Spanish


Q. Does HaloITSM support mobile devices?

HaloITSM supports the following devices:
Android, iPad, iPhone


Q. Does HaloITSM offer an API?

Yes, HaloITSM has an API available for use.


Q. What other apps does HaloITSM integrate with?

HaloITSM integrates with the following applications:
Kaseya BMS, Microsoft Outlook, LogMeIn Rescue, Webex, Jira, Salesforce Marketing Cloud, TeamViewer Remote, Microsoft Azure, Sage Accounting, Zapier, RingCentral Contact Center, Dynamics 365, Microsoft Teams, Twitter/X, 3CX, Okta, Slack, PagerDuty, Cisco Jabber, Meta for Business, MSP Manager, QuickBooks Online, AnyDesk, Xero, ConnectWise Cybersecurity Management, BeyondTrust Remote Support


Q. What level of support does HaloITSM offer?

HaloITSM offers the following support options:
Phone Support, Email/Help Desk, Chat, Knowledge Base, 24/7 (Live rep), FAQs/Forum

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