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Xurrent vs ManageEngine ServiceDesk Plus Comparison (2026)
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Good recommendations?
Xurrent
4.7
(27)5
19
4
7
3
1
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
ManageEngine ServiceDesk Plus
4.4
(234)5
129
4
82
3
15
2
5
1
3
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
Xurrent AI Service Desk puts intelligence in the flow of work. Embedded Sera AI and a native virtual agent summarize, classify, and route instantly, draft knowledge, and power 24/7 self service. Launch in 5 weeks with no bolt ons. Reduce MTTR and lift CSAT across the enterprise.
ServiceDesk Plus helps to automate IT help desk processes such as knowledge base, SLAs, self-service, and reports. With optional asset & project management.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
No videos yet
Pricing
User reviews
4.7
27
5
4
3
2
1
19
7
1
0
0
- Value for money
- Ease of use
- Features
- Customer support
94%
would recommend this app4.4
234
5
4
3
2
1
129
82
15
5
3
- Value for money
- Ease of use
- Features
- Customer support
75%
would recommend this appPros
“We transitioned from a local ITSM product where integration capabilities were limited.”
Jd
Jannick d.
Proces/Project Manager
“It is a user-friendly product, and the 4me development team actively listens to customer feedback.”
Jd
Jannick d.
Proces/Project Manager
“The out of the box processes need no customization at all and can be configured to fit your organization.”
JM
Jean-Marie V.
ESM Service Manager
Pros
“ManageEngine ServiceDesk Plus provided a structured and efficient way to manage support requests, incidents, and maintenance tickets across our large zoo.”
CM
Craig M.
It infrastructure engineer
“The out-of-box integration, ability to use APIs for complex integration and not to mention new AI capabilities has given more flexibility to optimise our organisation service delivery.”
RB
Rajneesh B.
IT Consultant
“It handles tickets, assets, and automation well, and once everything is set up, it makes daily support work smoother and more organized.”
Brennan G.
System Administrator
Cons
“meis not a user friendly application from a graphic point of view”
EM
Edoardo M.
IT Technician
Cons
“We also have Endpoint Central Cloud, and I don't like that we cannot use all remote functionalities available for support in this tool when we have integration, it should be nice to have all those remote alternatives directly in ServiceDesk Plus when we are working on support ticket.”
EL
Edier L.
Network administrator
“Some features feel a bit clunky, and a few settings take longer to configure than they should.”
Brennan G.
System Administrator
“The Dark mode feature is not the best solution to making it more easily readable and there are not enough options to make it look better”
AR
Adam R.
Sever Analyst
- Vendor responds to reviews
- Last review3 years ago
- Vendor responds to reviews
- Last review3 months ago
Key features
- Total features122
- AI Copilot
- AI Summarization
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Agile Methodologies
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Approval Process Control
- Approval Workflow
- Asset Assignment
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Audit Management
- Audit Trail
- Automated Responses
- Automated Routing
- Availability Management
- Barcode/Ticket Scanning
- Barcoding/RFID
- Benchmarking
- Billing & Invoicing
- Billing & Provisioning
- Budget Management
- CMDB
- Calendar Management
- Call Center Management
- Capacity Management
- Catalog Management
- Change Management
- Change Planning
- Change Tracking
- Chat/Messaging
- Chatbot
- Check-in/Check-out
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Communications Management
- Complaint Monitoring
- Compliance Management
- Compliance Tracking
- Configurable Workflow
- Configuration Management
- Content Library
- Contract/License Management
- Corrective and Preventive Actions (CAPA)
- Cost Tracking
- Customer Database
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Import/Export
- Data Storage Management
- Data Visualization
- Depreciation Management
- Disposal Management
- Document Management
- Document Storage
- Drag & Drop
- Email Alerts
- Email Management
- Email Templates
- Event Logs
- File Sharing
- Fixed Asset Management
- Forms Management
- Full Text Search
- Gantt/Timeline View
- Generative AI
- Help Desk Management
- Historical Reporting
- IT Asset Management
- IT Asset Tracking
- IT Incident Management
- Incident Management
- Incident Reporting
- Interaction Tracking
- Inventory Management
- Inventory Tracking
- Investigation Management
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Kanban Board
- Knowledge Base Management
- Knowledge Management
- Live Chat
- Location Tracking
- Macros/Templated Responses
- Maintenance Management
- Maintenance Scheduling
- Milestone Tracking
- Mobile Access
- Mobile Alerts
- Mobile App
- Mobile Interface
- Monitoring
- Multi-Channel Communication
- Multi-Language
- Multi-Location
- Multi-User Collaboration
- Multiple Projects
- Online Forums
- Performance Metrics
- Personalization
- Portfolio Management
- Pre-built Templates
- Predictive Analytics
- Prioritization
- Problem Management
- Procurement Management
- Project Management
- Project Planning/Scheduling
- Projections
- Purchase Order Management
- QR Codes
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Recurring Issues
- Recurring Tasks
- Release & Deployment
- Release Management
- Reminders
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Reporting/Project Tracking
- Requisition Management
- Reservations Management
- Resource Allocation & Planning
- Resource Management
- Rich Text Editor
- Risk Management
- Role-Based Permissions
- Rules-Based Workflow
- SSL Security
- Safety Incident Management
- Scheduled/Automated Reports
- Search/Filter
- Secure Data Storage
- Self Service Portal
- Service Catalog
- Service History
- Service Level Agreement (SLA) Management
- Service Reporting
- Service Request Management
- Single Sign On
- Social Media Integration
- Software License Management
- Status Tracking
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Tagging
- Task Management
- Task Progress Tracking
- Templates
- Text Editing
- Third-Party Integrations
- Ticket Management
- Time & Expense Tracking
- Traditional Methodologies
- Training Management
- User Management
- Web Notifications
- Widgets
- Wiki
- Work Order Management
- Workflow Automation
- Workflow Management
- Total features152
- AI Copilot
- AI Summarization
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Agile Methodologies
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Approval Process Control
- Approval Workflow
- Asset Assignment
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Audit Management
- Audit Trail
- Automated Responses
- Automated Routing
- Availability Management
- Barcode/Ticket Scanning
- Barcoding/RFID
- Benchmarking
- Billing & Invoicing
- Billing & Provisioning
- Budget Management
- CMDB
- Calendar Management
- Call Center Management
- Capacity Management
- Catalog Management
- Change Management
- Change Planning
- Change Tracking
- Chat/Messaging
- Chatbot
- Check-in/Check-out
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Communications Management
- Complaint Monitoring
- Compliance Management
- Compliance Tracking
- Configurable Workflow
- Configuration Management
- Content Library
- Contract/License Management
- Corrective and Preventive Actions (CAPA)
- Cost Tracking
- Customer Database
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Import/Export
- Data Storage Management
- Data Visualization
- Depreciation Management
- Disposal Management
- Document Management
- Document Storage
- Drag & Drop
- Email Alerts
- Email Management
- Email Templates
- Event Logs
- File Sharing
- Fixed Asset Management
- Forms Management
- Full Text Search
- Gantt/Timeline View
- Generative AI
- Help Desk Management
- Historical Reporting
- IT Asset Management
- IT Asset Tracking
- IT Incident Management
- Incident Management
- Incident Reporting
- Interaction Tracking
- Inventory Management
- Inventory Tracking
- Investigation Management
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Kanban Board
- Knowledge Base Management
- Knowledge Management
- Live Chat
- Location Tracking
- Macros/Templated Responses
- Maintenance Management
- Maintenance Scheduling
- Milestone Tracking
- Mobile Access
- Mobile Alerts
- Mobile App
- Mobile Interface
- Monitoring
- Multi-Channel Communication
- Multi-Language
- Multi-Location
- Multi-User Collaboration
- Multiple Projects
- Online Forums
- Performance Metrics
- Personalization
- Portfolio Management
- Pre-built Templates
- Predictive Analytics
- Prioritization
- Problem Management
- Procurement Management
- Project Management
- Project Planning/Scheduling
- Projections
- Purchase Order Management
- QR Codes
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Recurring Issues
- Recurring Tasks
- Release & Deployment
- Release Management
- Reminders
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Reporting/Project Tracking
- Requisition Management
- Reservations Management
- Resource Allocation & Planning
- Resource Management
- Rich Text Editor
- Risk Management
- Role-Based Permissions
- Rules-Based Workflow
- SSL Security
- Safety Incident Management
- Scheduled/Automated Reports
- Search/Filter
- Secure Data Storage
- Self Service Portal
- Service Catalog
- Service History
- Service Level Agreement (SLA) Management
- Service Reporting
- Service Request Management
- Single Sign On
- Social Media Integration
- Software License Management
- Status Tracking
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Tagging
- Task Management
- Task Progress Tracking
- Templates
- Text Editing
- Third-Party Integrations
- Ticket Management
- Time & Expense Tracking
- Traditional Methodologies
- Training Management
- User Management
- Web Notifications
- Widgets
- Wiki
- Work Order Management
- Workflow Automation
- Workflow Management
Integrations
- Total integrations30
- Android Enterprise Management
- BMC Helix ITSM
- Flexera SaaS Manager
- Google Ads
- Google Analytics 360
- Google Calendar
- Google Cloud
- Jira
- Lansweeper
- LogicMonitor
- ManageEngine ADManager Plus
- ManageEngine ADSelfService Plus
- ManageEngine Analytics Plus
- ManageEngine Applications Manager
- ManageEngine Endpoint Central
- ManageEngine OpManager
- ManageEngine Password Manager Pro
- Meta for Business
- Microsoft 365
- Microsoft Azure
- Microsoft Entra ID
- Microsoft Intune
- Microsoft Outlook
- Microsoft Power BI
- Microsoft Teams
- Okta
- OneLogin
- SAP BusinessObjects Business Intelligence
- SailPoint
- Site24x7
- Slack
- Social Intents
- TOPdesk
- Twitter/X
- Zoho Analytics
- Zoho Cliq
- Zoho Survey
- Zoho Voice
- baramundi Management Suite
- iOS14
- miniOrange
- Total integrations16
- Android Enterprise Management
- BMC Helix ITSM
- Flexera SaaS Manager
- Google Ads
- Google Analytics 360
- Google Calendar
- Google Cloud
- Jira
- Lansweeper
- LogicMonitor
- ManageEngine ADManager Plus
- ManageEngine ADSelfService Plus
- ManageEngine Analytics Plus
- ManageEngine Applications Manager
- ManageEngine Endpoint Central
- ManageEngine OpManager
- ManageEngine Password Manager Pro
- Meta for Business
- Microsoft 365
- Microsoft Azure
- Microsoft Entra ID
- Microsoft Intune
- Microsoft Outlook
- Microsoft Power BI
- Microsoft Teams
- Okta
- OneLogin
- SAP BusinessObjects Business Intelligence
- SailPoint
- Site24x7
- Slack
- Social Intents
- TOPdesk
- Twitter/X
- Zoho Analytics
- Zoho Cliq
- Zoho Survey
- Zoho Voice
- baramundi Management Suite
- iOS14
- miniOrange
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