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Xurrent vs Alloy Navigator Comparison (2026)
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Good recommendations?
Xurrent
5
19
4
7
3
1
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Alloy Navigator
5
38
4
28
3
1
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
Xurrent AI Service Desk puts intelligence in the flow of work. Embedded Sera AI and a native virtual agent summarize, classify, and route instantly, draft knowledge, and power 24/7 self service. Launch in 5 weeks with no bolt ons. Reduce MTTR and lift CSAT across the enterprise.
Alloy Navigator is an all-inclusive IT Service and Asset Management solution that provides thoughtful answers to your toughest IT challenges.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.7
27
5
4
3
2
1
19
7
1
0
0
- Value for money
- Ease of use
- Features
- Customer support
4.6
67
5
4
3
2
1
38
28
1
0
0
- Value for money
- Ease of use
- Features
- Customer support
Pros
Jannick d.
Proces/Project Manager
Jannick d.
Proces/Project Manager
Jean-Marie V.
ESM Service Manager
Pros
Trevor A.
Vice President of I.T.
Trevor A.
Vice President of I.T.
Tracy M.
Network and Support Manager
Cons
Edoardo M.
IT Technician
Cons
Beth V.
Sr. Office Coordinator
Enzo P.
Web Researcher
Travis H.
Network Manager
- Vendor responds to reviews
- Last review3 years ago
- Vendor responds to reviews
- Last review3 months ago
Key features
- Total features122
- AI Copilot
- AI Summarization
- API
- Access Controls/Permissions
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Ad hoc Reporting
- Agile Methodologies
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Approval Process Control
- Approval Workflow
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Audit Management
- Audit Trail
- Automated Responses
- Automated Routing
- Availability Management
- Barcode/Ticket Scanning
- Barcoding/RFID
- Benchmarking
- Billing & Invoicing
- Budget Management
- CMDB
- CRM
- Calendar Management
- Call Center Management
- Capacity Management
- Catalog Management
- Categorization/Grouping
- Change Management
- Change Planning
- Change Tracking
- Chat/Messaging
- Chatbot
- Check-in/Check-out
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Compliance Management
- Compliance Tracking
- Configurable Workflow
- Configuration Management
- Content Management
- Contract/License Management
- Cost Tracking
- Customer Database
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Import/Export
- Data Mapping
- Data Storage Management
- Data Visualization
- Depreciation Management
- Device Auto Discovery
- Dispatch Management
- Disposal Management
- Document Storage
- Drag & Drop
- Email Management
- Email Templates
- Event Logs
- File Sharing
- Full Text Search
- Gantt/Timeline View
- Generative AI
- Help Desk Management
- Historical Reporting
- IT Asset Management
- IT Asset Tracking
- IT Reporting
- IT Risk Management
- Impact Management
- Incident Management
- Interaction Tracking
- Inventory Control
- Inventory Management
- Inventory Tracking
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Kanban Board
- Knowledge Base Management
- Knowledge Management
- License Inventory
- License Management
- License Tracking
- Location Tracking
- Macros/Templated Responses
- Maintenance Management
- Maintenance Scheduling
- Milestone Tracking
- Mobile Access
- Mobile App
- Monitoring
- Multi-Channel Communication
- Multi-Language
- Multi-Location
- Multi-User Collaboration
- Multiple Projects
- Order Management
- Percent-Complete Tracking
- Performance Metrics
- Personalization
- Portable License
- Portfolio Management
- Predictive Analytics
- Prioritization
- Problem Management
- Procurement Management
- Product Activation
- Project Management
- Project Planning/Scheduling
- Projections
- Purchase Order Management
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Recurring Issues
- Recurring Tasks
- Relationship Mapping
- Release Management
- Reminders
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Reporting/Project Tracking
- Request Assignment
- Requirements Management
- Requisition Management
- Reservations Management
- Resource Allocation & Planning
- Resource Management
- Risk Assessment
- Risk Management
- Role-Based Permissions
- Rules-Based Workflow
- SSL Security
- Scheduled/Automated Reports
- Search/Filter
- Secure Data Storage
- Self Service Portal
- Service Catalog
- Service History
- Service Level Agreement (SLA) Management
- Service Request Management
- Shipping Management
- Single Sign On
- Social Media Integration
- Status Tracking
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Supports Scrum
- Surveys & Feedback
- Tagging
- Task Management
- Task Progress Tracking
- Task Scheduling
- Testing/QA Management
- Text Editing
- Third-Party Integrations
- Ticket Management
- Time & Expense Tracking
- Traditional Methodologies
- Training Management
- Trial License
- User Management
- Widgets
- Work Order Management
- Workflow Automation
- Workflow Management
- Total features151
- AI Copilot
- AI Summarization
- API
- Access Controls/Permissions
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Ad hoc Reporting
- Agile Methodologies
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Approval Process Control
- Approval Workflow
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Audit Management
- Audit Trail
- Automated Responses
- Automated Routing
- Availability Management
- Barcode/Ticket Scanning
- Barcoding/RFID
- Benchmarking
- Billing & Invoicing
- Budget Management
- CMDB
- CRM
- Calendar Management
- Call Center Management
- Capacity Management
- Catalog Management
- Categorization/Grouping
- Change Management
- Change Planning
- Change Tracking
- Chat/Messaging
- Chatbot
- Check-in/Check-out
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Compliance Management
- Compliance Tracking
- Configurable Workflow
- Configuration Management
- Content Management
- Contract/License Management
- Cost Tracking
- Customer Database
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Import/Export
- Data Mapping
- Data Storage Management
- Data Visualization
- Depreciation Management
- Device Auto Discovery
- Dispatch Management
- Disposal Management
- Document Storage
- Drag & Drop
- Email Management
- Email Templates
- Event Logs
- File Sharing
- Full Text Search
- Gantt/Timeline View
- Generative AI
- Help Desk Management
- Historical Reporting
- IT Asset Management
- IT Asset Tracking
- IT Reporting
- IT Risk Management
- Impact Management
- Incident Management
- Interaction Tracking
- Inventory Control
- Inventory Management
- Inventory Tracking
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Kanban Board
- Knowledge Base Management
- Knowledge Management
- License Inventory
- License Management
- License Tracking
- Location Tracking
- Macros/Templated Responses
- Maintenance Management
- Maintenance Scheduling
- Milestone Tracking
- Mobile Access
- Mobile App
- Monitoring
- Multi-Channel Communication
- Multi-Language
- Multi-Location
- Multi-User Collaboration
- Multiple Projects
- Order Management
- Percent-Complete Tracking
- Performance Metrics
- Personalization
- Portable License
- Portfolio Management
- Predictive Analytics
- Prioritization
- Problem Management
- Procurement Management
- Product Activation
- Project Management
- Project Planning/Scheduling
- Projections
- Purchase Order Management
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Recurring Issues
- Recurring Tasks
- Relationship Mapping
- Release Management
- Reminders
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Reporting/Project Tracking
- Request Assignment
- Requirements Management
- Requisition Management
- Reservations Management
- Resource Allocation & Planning
- Resource Management
- Risk Assessment
- Risk Management
- Role-Based Permissions
- Rules-Based Workflow
- SSL Security
- Scheduled/Automated Reports
- Search/Filter
- Secure Data Storage
- Self Service Portal
- Service Catalog
- Service History
- Service Level Agreement (SLA) Management
- Service Request Management
- Shipping Management
- Single Sign On
- Social Media Integration
- Status Tracking
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Supports Scrum
- Surveys & Feedback
- Tagging
- Task Management
- Task Progress Tracking
- Task Scheduling
- Testing/QA Management
- Text Editing
- Third-Party Integrations
- Ticket Management
- Time & Expense Tracking
- Traditional Methodologies
- Training Management
- Trial License
- User Management
- Widgets
- Work Order Management
- Workflow Automation
- Workflow Management
Integrations
- Total integrations30
- Android Enterprise Management
- Auth0
- BMC Helix ITSM
- BeyondTrust Remote Support
- Flexera SaaS Manager
- Google Ads
- Google Analytics 360
- Google Calendar
- Google Cloud
- Jira
- Lansweeper
- LogMeIn Rescue
- LogicMonitor
- Meta for Business
- Microsoft 365
- Microsoft Azure
- Microsoft Entra ID
- Microsoft Excel
- Microsoft Intune
- Microsoft Outlook
- Microsoft Power BI
- Microsoft Teams
- Microsoft Word
- Okta
- OneLogin
- OpsGenie
- Ping Identity
- SAP BusinessObjects Business Intelligence
- SailPoint
- Slack
- Social Intents
- TOPdesk
- TeamViewer ONE
- Twitter/X
- Zapier
- baramundi Management Suite
- iOS14
- miniOrange
- Total integrations20
- Android Enterprise Management
- Auth0
- BMC Helix ITSM
- BeyondTrust Remote Support
- Flexera SaaS Manager
- Google Ads
- Google Analytics 360
- Google Calendar
- Google Cloud
- Jira
- Lansweeper
- LogMeIn Rescue
- LogicMonitor
- Meta for Business
- Microsoft 365
- Microsoft Azure
- Microsoft Entra ID
- Microsoft Excel
- Microsoft Intune
- Microsoft Outlook
- Microsoft Power BI
- Microsoft Teams
- Microsoft Word
- Okta
- OneLogin
- OpsGenie
- Ping Identity
- SAP BusinessObjects Business Intelligence
- SailPoint
- Slack
- Social Intents
- TOPdesk
- TeamViewer ONE
- Twitter/X
- Zapier
- baramundi Management Suite
- iOS14
- miniOrange
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