GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Our commitment
Independent research methodology
Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
Verified user reviews
GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.
Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.
How GetApp ensures transparency
GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.
Xurrent vs Issuetrak Comparison (2026)
Add to Compare
Compare similar apps
Alloy Navigator
4.6
ManageEngine ServiceDesk Plus
4.4
Good recommendations?
Overview
Xurrent AI Service Desk puts intelligence in the flow of work. Embedded Sera AI and a native virtual agent summarize, classify, and route instantly, draft knowledge, and power 24/7 self service. Launch in 5 weeks with no bolt ons. Reduce MTTR and lift CSAT across the enterprise.
Free yourself from tracking your company's issues across spreadsheets and email. Issuetrak allows you to manage everything, from issue creation to resolution to reporting. With multiple hosting options and customized pricing, there's no better time to get on 'trak.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
No videos yet
Pricing
User reviews
4.7
27
5
4
3
2
1
19
7
1
0
0
- Value for money
- Ease of use
- Features
- Customer support
94%
would recommend this app4.6
205
5
4
3
2
1
134
57
13
1
0
- Value for money
- Ease of use
- Features
- Customer support
84%
would recommend this appPros
“We transitioned from a local ITSM product where integration capabilities were limited.”
Jd
Jannick d.
Proces/Project Manager
“It is a user-friendly product, and the 4me development team actively listens to customer feedback.”
Jd
Jannick d.
Proces/Project Manager
“The out of the box processes need no customization at all and can be configured to fit your organization.”
JM
Jean-Marie V.
ESM Service Manager
Pros
“Having reactive drop boxes in Issue Templates would be helpful to example when I select subtype 1 it would filter what is presented by subtype 2. ”
PK
Patrick K.
Sr Systems Administrator
“You system does not cover all our needs but with you outstanding support team we have been able to provide our internal customers with a clean experience.”
JC
John C.
RMA Manager
“Issuetrak is a flexible product, we can make the forms custom to what our business needs. ”
DB
Denise B.
Director of Credit and Customer Service
Cons
“meis not a user friendly application from a graphic point of view”
EM
Edoardo M.
IT Technician
Cons
“Not a fan of how the service handles email updates to tickets and I wish it were more clear who is able to receive updates for tickets.”
JB
Josie B.
IT Support Technician
“I have some minor gripes with the app, but it mostly works very well for what i need. When I select a user, if the name isn't highlighted, it won't work, that's kind of annoying.”
DF
Daniel F.
Information Technology Support Technician
“Some UI menus can be blocky and not as modern looking as other menus.”
NG
Noah G.
IT Manager
- Vendor responds to reviews
- Last review3 years ago
- Vendor responds to reviews
- Last review7 months ago
Key features
- Total features122
- AI Copilot
- AI Summarization
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Agile Methodologies
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Application Management
- Appointment Management
- Approval Process Control
- Approval Workflow
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Audit Management
- Audit Trail
- Automated Responses
- Automated Routing
- Autoresponders
- Availability Management
- Backlog Management
- Barcode/Ticket Scanning
- Billing & Invoicing
- Budget Management
- Bug Tracking
- Bug/Issue Capture
- Calendar Management
- Calendar/Reminder System
- Call Center Management
- Canned Responses
- Capacity Management
- Case Management
- Catalog Management
- Change Management
- Change Planning
- Change Tracking
- Chat/Messaging
- Chatbot
- Checklists
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Commercial Properties
- Communication Management
- Compliance Management
- Configurable Workflow
- Configuration Management
- Contact Database
- Contact Management
- Content Library
- Contract/License Management
- Corrective and Preventive Actions (CAPA)
- Cost Tracking
- Customer Communication
- Customer Complaint Tracking
- Customer Database
- Customer Engagement
- Customer History
- Customer Segmentation
- Customer Service Analytics
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Import/Export
- Data Storage Management
- Data Visualization
- Document Management
- Document Storage
- Drag & Drop
- Email Alerts
- Email Management
- Email Templates
- Equipment Maintenance
- Equipment Management
- Event Logs
- Event Triggered Actions
- Facility Asset Management
- Feedback Management
- File Management
- File Sharing
- Fixed Asset Management
- For Nonprofits
- For Schools
- For Small Businesses
- Forms Management
- Full Text Search
- Gantt/Timeline View
- Generative AI
- Help Desk Management
- Historical Reporting
- IT Asset Management
- IT Asset Tracking
- Inbox Management
- Incident Management
- Interaction Tracking
- Internal Chat Integration
- Inventory Control
- Inventory Management
- Invoice Management
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Kanban Board
- Knowledge Base Management
- Knowledge Management
- Learning Management
- Live Chat
- Macros/Templated Responses
- Maintenance Management
- Materials Management
- Milestone Tracking
- Mobile Access
- Mobile App
- Monitoring
- Multi-Channel Communication
- Multi-Channel Management
- Multi-Language
- Multi-Location
- Multi-User Collaboration
- Multiple Projects
- Onboarding
- Parts Management
- Performance Metrics
- Personalization
- Portfolio Management
- Pre-built Templates
- Predictive Analytics
- Preventive Maintenance
- Prioritization
- Problem Management
- Procurement Management
- Project Management
- Project Planning/Scheduling
- Projections
- Quality Assurance
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Recurring Issues
- Recurring Tasks
- Release Management
- Reminders
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Reporting/Project Tracking
- Requisition Management
- Resource Allocation & Planning
- Resource Management
- Rich Text Editor
- Risk Management
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SSL Security
- Scheduled/Automated Reports
- Search/Filter
- Secure Data Storage
- Self Service Portal
- Service Catalog
- Service History
- Service Level Agreement (SLA) Management
- Service Reporting
- Service Request Management
- Single Sign On
- Social Media Integration
- Status Tracking
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Task Planning
- Task Progress Tracking
- Task Scheduling
- Templates
- Text Editing
- Third-Party Integrations
- Ticket Management
- Time & Expense Tracking
- Traditional Methodologies
- Training Management
- Usage Tracking/Analytics
- User Management
- Vendor Management
- WYSIWYG Editor
- Web Notifications
- Website Integration
- Work Order Management
- Workflow Automation
- Workflow Management
- Total features175
- AI Copilot
- AI Summarization
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Agile Methodologies
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Application Management
- Appointment Management
- Approval Process Control
- Approval Workflow
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Audit Management
- Audit Trail
- Automated Responses
- Automated Routing
- Autoresponders
- Availability Management
- Backlog Management
- Barcode/Ticket Scanning
- Billing & Invoicing
- Budget Management
- Bug Tracking
- Bug/Issue Capture
- Calendar Management
- Calendar/Reminder System
- Call Center Management
- Canned Responses
- Capacity Management
- Case Management
- Catalog Management
- Change Management
- Change Planning
- Change Tracking
- Chat/Messaging
- Chatbot
- Checklists
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Commercial Properties
- Communication Management
- Compliance Management
- Configurable Workflow
- Configuration Management
- Contact Database
- Contact Management
- Content Library
- Contract/License Management
- Corrective and Preventive Actions (CAPA)
- Cost Tracking
- Customer Communication
- Customer Complaint Tracking
- Customer Database
- Customer Engagement
- Customer History
- Customer Segmentation
- Customer Service Analytics
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Import/Export
- Data Storage Management
- Data Visualization
- Document Management
- Document Storage
- Drag & Drop
- Email Alerts
- Email Management
- Email Templates
- Equipment Maintenance
- Equipment Management
- Event Logs
- Event Triggered Actions
- Facility Asset Management
- Feedback Management
- File Management
- File Sharing
- Fixed Asset Management
- For Nonprofits
- For Schools
- For Small Businesses
- Forms Management
- Full Text Search
- Gantt/Timeline View
- Generative AI
- Help Desk Management
- Historical Reporting
- IT Asset Management
- IT Asset Tracking
- Inbox Management
- Incident Management
- Interaction Tracking
- Internal Chat Integration
- Inventory Control
- Inventory Management
- Invoice Management
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Kanban Board
- Knowledge Base Management
- Knowledge Management
- Learning Management
- Live Chat
- Macros/Templated Responses
- Maintenance Management
- Materials Management
- Milestone Tracking
- Mobile Access
- Mobile App
- Monitoring
- Multi-Channel Communication
- Multi-Channel Management
- Multi-Language
- Multi-Location
- Multi-User Collaboration
- Multiple Projects
- Onboarding
- Parts Management
- Performance Metrics
- Personalization
- Portfolio Management
- Pre-built Templates
- Predictive Analytics
- Preventive Maintenance
- Prioritization
- Problem Management
- Procurement Management
- Project Management
- Project Planning/Scheduling
- Projections
- Quality Assurance
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Recurring Issues
- Recurring Tasks
- Release Management
- Reminders
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Reporting/Project Tracking
- Requisition Management
- Resource Allocation & Planning
- Resource Management
- Rich Text Editor
- Risk Management
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SSL Security
- Scheduled/Automated Reports
- Search/Filter
- Secure Data Storage
- Self Service Portal
- Service Catalog
- Service History
- Service Level Agreement (SLA) Management
- Service Reporting
- Service Request Management
- Single Sign On
- Social Media Integration
- Status Tracking
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Task Planning
- Task Progress Tracking
- Task Scheduling
- Templates
- Text Editing
- Third-Party Integrations
- Ticket Management
- Time & Expense Tracking
- Traditional Methodologies
- Training Management
- Usage Tracking/Analytics
- User Management
- Vendor Management
- WYSIWYG Editor
- Web Notifications
- Website Integration
- Work Order Management
- Workflow Automation
- Workflow Management
Integrations
- Total integrations30
- Android Enterprise Management
- BMC Helix ITSM
- Flexera SaaS Manager
- Google Ads
- Google Analytics 360
- Google Calendar
- Google Cloud
- Jira
- Lansweeper
- LogicMonitor
- Meta for Business
- Microsoft 365
- Microsoft Azure
- Microsoft Entra ID
- Microsoft Intune
- Microsoft Outlook
- Microsoft Power BI
- Microsoft Teams
- Okta
- OneLogin
- SAP BusinessObjects Business Intelligence
- SailPoint
- SendGrid
- Slack
- Social Intents
- TOPdesk
- Twitter/X
- Zapier
- baramundi Management Suite
- iOS14
- miniOrange
- Total integrations9
- Android Enterprise Management
- BMC Helix ITSM
- Flexera SaaS Manager
- Google Ads
- Google Analytics 360
- Google Calendar
- Google Cloud
- Jira
- Lansweeper
- LogicMonitor
- Meta for Business
- Microsoft 365
- Microsoft Azure
- Microsoft Entra ID
- Microsoft Intune
- Microsoft Outlook
- Microsoft Power BI
- Microsoft Teams
- Okta
- OneLogin
- SAP BusinessObjects Business Intelligence
- SailPoint
- SendGrid
- Slack
- Social Intents
- TOPdesk
- Twitter/X
- Zapier
- baramundi Management Suite
- iOS14
- miniOrange
Alternatives
Explore similar apps
