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Kaseya VSA vs Freshservice Comparison (2026)
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Good recommendations?
Kaseya VSA
4.1
(207)5
73
4
87
3
36
2
7
1
4
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Freshservice
4.5
(805)5
496
4
268
3
32
2
7
1
2
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
Manage all of IT from a single integrated console with Kaseya VSA. Includes automated discovery and management of hardware, software, and systems inventory.
Freshservice offers complete ITSM workflow automation with best-in-class ticketing, powerful CMDB, Service Catlog, KnowledgeBase & more for your Service Desk.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
No videos yet
Pricing
User reviews
4.1
207
5
4
3
2
1
73
87
36
7
4
- Value for money
- Ease of use
- Features
- Customer support
59%
would recommend this app4.5
805
5
4
3
2
1
496
268
32
7
2
- Value for money
- Ease of use
- Features
- Customer support
84%
would recommend this appPros
“I like the automations I can create using policies, I like the ease of the procedure builder to further automation, and it allows us to manage many endpoints with limited manpower.”
SS
Shawn S.
Senior Systems Administrator
“The two things I like the least is the contract Kaseya forces you to sign for 3 or more years and the functionality of the Live Connect remote control.”
SS
Shawn S.
Senior Systems Administrator
“Kaseya is a brilliant tool for automating software deployment or remote script execution across an entire IT estate.”
Yohan S.
Engineer
Pros
“The biggest value for us has been the flexibility of the ticketing system, the reporting capabilities, and the ability to centralize multiple operational functions into one platform.”
EG
Erin G.
Director of IT
“It provides a solid set of features that support IT service management and helps streamline operations. While there is still room to improve our understanding of all its capabilities, it has been an effective tool in supporting our day-to-day processes”
MN
Marcela N.
Service Analatycx
“We use Freshservice not only for incident and service request management but also for workflow automation and integrations with Active Directory and other internal systems.”
DB
Denis B.
IT Service Manager
Cons
“Some areas have a learning curve, and bugs or connection issues can make simple tasks take longer than they should.”
BA
Bobby A.
Technical Support
“The learning curve required to impliment the software is quite steep and sometimes it can be hard to find the features that I require.”
DS
David S.
Owner
“Sometimes the interface feels a bit cluttered and overwhelming.”
FP
Fernando P.
Administrative
Cons
“We’ve also experienced issues with integrations and workflows, including Slack form auto-fill problems, limited SLA dashboard widgets, and bugs within the onboarding journey process that have slowed adoption.”
EG
Erin G.
Director of IT
“The CMDB functionality had several issues, and the overall Freshservice UI can be difficult to navigate. While the ticketing features are simple and user-friendly, other modules do not feel as intuitive or streamlined.”
RA
Rajesh A.
Project manager
“The text editor can sometimes feel clunky or inconsistent when trying to align images, adjust fonts, or maintain clean styling across different articles.”
JK
Justin K.
Director Of Support and Data Center Operations
- Vendor responds to reviews
- Last review5 months ago
- Vendor responds to reviews
- Last review14 days ago
Key features
- Total features130
- AI Copilot
- AI Summarization
- API
- Access Controls/Permissions
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Anti Virus
- Application Management
- Approval Process Control
- Approval Workflow
- Asset Discovery
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Audit Management
- Audit Trail
- Authentication
- Automated Discovery
- Automated Responses
- Automated Routing
- Automated Scheduling
- Automatic Backup
- Automatic Patch Deployment
- Automatic Scans
- Backup and Recovery
- Bandwidth Monitoring
- Barcode/Ticket Scanning
- Baseline Manager
- Billing & Invoicing
- Budget Tracking
- Build Automation
- Business Impact Analysis
- Buy Side (Suppliers)
- CMDB
- CPU Monitoring
- CRM
- Calendar Management
- Canned Responses
- Case Management
- Catalog Management
- Change Management
- Change Planning
- Change Tracking
- Chat/Messaging
- Chatbot
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Completion Tracking
- Compliance Management
- Compliance Tracking
- Configurable Workflow
- Configuration Management
- Content Management
- Contract Drafting
- Contract/License Management
- Corrective and Preventive Actions (CAPA)
- Cost Tracking
- Credential Management
- Customer Complaint Tracking
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Customization
- Dashboard
- Data Import/Export
- Data Visualization
- Deployment Management
- Desktop Virtualization
- Device Auto Discovery
- Device Management
- Diagnostic Tools
- Disaster Recovery
- Document Automation
- Document Management
- Document Storage
- Documentation Management
- Drag & Drop
- Drag & Drop Editor
- Electronic Signature
- Email Alerts
- Email Management
- Email Monitoring
- Email Templates
- Employee Activity Monitoring
- Employee Onboarding
- Event Logs
- Feedback Management
- File Sharing
- File Transfer
- For IT Project Management
- For MSPs
- Forecasting
- Forms Management
- Full Text Search
- HIPAA Compliant
- HR Management
- Help Desk Management
- IP Address Monitoring
- IT Asset Management
- IT Asset Tracking
- IT Incident Management
- IT Reporting
- Incident Management
- Incident Reporting
- Incident Response Checklists
- Inventory Auditing
- Inventory Management
- Inventory Optimization
- Inventory Tracking
- Investigation Management
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Knowledge Base Management
- Knowledge Library
- Knowledge Management
- License Inventory
- License Management
- License Tracking
- Live Chat
- Maintenance Management
- Maintenance Scheduling
- Mobile Access
- Mobile Alerts
- Mobile App
- Mobile Device Management
- Monitoring
- Multi-Channel Communication
- Multi-Channel Management
- Multi-Language
- Multi-Location
- Multi-User Collaboration
- Multiple Monitor Access
- Multiple User Accounts
- Network Mapping
- Network Monitoring
- Network Resource Management
- Network Wide Management
- On Call Scheduling
- Onboarding
- Order Management
- Password Management
- Patch Management
- Patch Prioritization
- Patch Testing
- Percent-Complete Tracking
- Performance Management
- Performance Metrics
- Performance Monitoring
- Policy Management
- Power Management
- Pre-built Templates
- Print Management
- Prioritization
- Problem Management
- Procurement Management
- Product Identification
- Project Management
- Project Tracking
- Projections
- Purchase Order Management
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Alerts
- Recurring Issues
- Relationship Mapping
- Release Management
- Remediation Management
- Remote Access/Control
- Remote Monitoring & Management
- Remote Support
- Remote Update/Installation
- Renewal Management
- Reporting & Statistics
- Reporting/Analytics
- Request Assignment
- Requirements Management
- Requisition Management
- Resource Management
- Risk Analysis
- Risk Assessment
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SSL Security
- Scheduled/Automated Reports
- Scheduling
- Screen Recording
- Screen Sharing
- Search
- Search/Filter
- Secure Data Storage
- Secure Login
- Security Tools
- Self Service Portal
- Sell Side (Customers)
- Server Monitoring
- Service Catalog
- Service Level Agreement (SLA) Management
- Service Reporting
- Service Request Management
- Session Recording
- Session Transfer
- Simple Network Management Protocol (SNMP)
- Single Sign On
- Status Tracking
- Summary Reports
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Task Progress Tracking
- Third-Party Integrations
- Threshold Alerts
- Ticket Management
- Time Zone Tracking
- Troubleshooting
- Two-Factor Authentication
- Unattended Access
- Uptime Reporting
- Virtual Machine Monitoring
- Vulnerability Scanning
- Web Traffic Reporting
- Workflow Management
- Total features180
- AI Copilot
- AI Summarization
- API
- Access Controls/Permissions
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Anti Virus
- Application Management
- Approval Process Control
- Approval Workflow
- Asset Discovery
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Audit Management
- Audit Trail
- Authentication
- Automated Discovery
- Automated Responses
- Automated Routing
- Automated Scheduling
- Automatic Backup
- Automatic Patch Deployment
- Automatic Scans
- Backup and Recovery
- Bandwidth Monitoring
- Barcode/Ticket Scanning
- Baseline Manager
- Billing & Invoicing
- Budget Tracking
- Build Automation
- Business Impact Analysis
- Buy Side (Suppliers)
- CMDB
- CPU Monitoring
- CRM
- Calendar Management
- Canned Responses
- Case Management
- Catalog Management
- Change Management
- Change Planning
- Change Tracking
- Chat/Messaging
- Chatbot
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Completion Tracking
- Compliance Management
- Compliance Tracking
- Configurable Workflow
- Configuration Management
- Content Management
- Contract Drafting
- Contract/License Management
- Corrective and Preventive Actions (CAPA)
- Cost Tracking
- Credential Management
- Customer Complaint Tracking
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Customization
- Dashboard
- Data Import/Export
- Data Visualization
- Deployment Management
- Desktop Virtualization
- Device Auto Discovery
- Device Management
- Diagnostic Tools
- Disaster Recovery
- Document Automation
- Document Management
- Document Storage
- Documentation Management
- Drag & Drop
- Drag & Drop Editor
- Electronic Signature
- Email Alerts
- Email Management
- Email Monitoring
- Email Templates
- Employee Activity Monitoring
- Employee Onboarding
- Event Logs
- Feedback Management
- File Sharing
- File Transfer
- For IT Project Management
- For MSPs
- Forecasting
- Forms Management
- Full Text Search
- HIPAA Compliant
- HR Management
- Help Desk Management
- IP Address Monitoring
- IT Asset Management
- IT Asset Tracking
- IT Incident Management
- IT Reporting
- Incident Management
- Incident Reporting
- Incident Response Checklists
- Inventory Auditing
- Inventory Management
- Inventory Optimization
- Inventory Tracking
- Investigation Management
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Knowledge Base Management
- Knowledge Library
- Knowledge Management
- License Inventory
- License Management
- License Tracking
- Live Chat
- Maintenance Management
- Maintenance Scheduling
- Mobile Access
- Mobile Alerts
- Mobile App
- Mobile Device Management
- Monitoring
- Multi-Channel Communication
- Multi-Channel Management
- Multi-Language
- Multi-Location
- Multi-User Collaboration
- Multiple Monitor Access
- Multiple User Accounts
- Network Mapping
- Network Monitoring
- Network Resource Management
- Network Wide Management
- On Call Scheduling
- Onboarding
- Order Management
- Password Management
- Patch Management
- Patch Prioritization
- Patch Testing
- Percent-Complete Tracking
- Performance Management
- Performance Metrics
- Performance Monitoring
- Policy Management
- Power Management
- Pre-built Templates
- Print Management
- Prioritization
- Problem Management
- Procurement Management
- Product Identification
- Project Management
- Project Tracking
- Projections
- Purchase Order Management
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Alerts
- Recurring Issues
- Relationship Mapping
- Release Management
- Remediation Management
- Remote Access/Control
- Remote Monitoring & Management
- Remote Support
- Remote Update/Installation
- Renewal Management
- Reporting & Statistics
- Reporting/Analytics
- Request Assignment
- Requirements Management
- Requisition Management
- Resource Management
- Risk Analysis
- Risk Assessment
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SSL Security
- Scheduled/Automated Reports
- Scheduling
- Screen Recording
- Screen Sharing
- Search
- Search/Filter
- Secure Data Storage
- Secure Login
- Security Tools
- Self Service Portal
- Sell Side (Customers)
- Server Monitoring
- Service Catalog
- Service Level Agreement (SLA) Management
- Service Reporting
- Service Request Management
- Session Recording
- Session Transfer
- Simple Network Management Protocol (SNMP)
- Single Sign On
- Status Tracking
- Summary Reports
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Task Progress Tracking
- Third-Party Integrations
- Threshold Alerts
- Ticket Management
- Time Zone Tracking
- Troubleshooting
- Two-Factor Authentication
- Unattended Access
- Uptime Reporting
- Virtual Machine Monitoring
- Vulnerability Scanning
- Web Traffic Reporting
- Workflow Management
Integrations
- Total integrations36
- ADP Workforce Now
- AWS Lambda
- Accelo
- Addigy
- Amazon Redshift
- Autotask PSA
- Azure DevOps Server
- BambooHR
- BigQuery
- Bitdefender GravityZone
- Box
- BrightGauge
- Cherwell Service Management
- Cisco Crosswork Network Services Orchestrator (NSO)
- ClickUp
- CloudRadial
- ConnectWise PSA
- Copper
- Cortado MDM
- Cronofy
- Customer Thermometer
- DERDACK Enterprise Alert
- Datto SIRIS
- Docusign
- Dropbox
- Dynamics 365
- ESET Cloud Office Security
- FreshBooks
- Freshchat
- Freshdesk
- Freshsales
- FullContact
- GitHub
- Google Analytics 360
- Google Calendar
- Google Contacts
- Google Workspace
- Greenhouse
- Harvest
- HubSpot CRM
- IT Glue
- JIRA Service Management
- Jira
- LogMeIn Rescue
- Malwarebytes for Business
- ManageEngine Endpoint Central
- ManageEngine ServiceDesk Plus
- Microsoft 365
- Microsoft Azure
- Microsoft Entra ID
- Microsoft Power BI
- Microsoft Project Server Subscription Edition
- Microsoft Teams
- Microsoft Viva Engage
- Netskope One Platform
- Ninite Pro
- OnPage Incident Management System
- OneLogin
- OpenText Core Endpoint Protection
- OpsGenie
- Oracle PeopleSoft
- PROMYS
- PagerDuty
- Personio
- Pipedrive
- Pivotal Tracker
- QuickBooks Online Advanced
- QuoteWerks
- Rocketlane
- SAP SuccessFactors HCM
- Salesforce Sales Cloud
- ServiceNow
- Simplesat
- Slack
- Smartsheet
- SmileBack
- Snowflake
- SurveyMonkey
- TeamViewer ONE
- ThreatLocker
- Traverse
- TrueCommerce PIM
- Unitrends Backup
- Unitrends MSP
- Veeam Data Platform
- Vorex
- WatchGuard Endpoint Security
- Workable
- Workday HCM
- WorkflowMax
- Xero
- Zabbix
- Zapier
- Zendesk Suite
- Zight
- Zoho CRM
- miniOrange
- monday AI Work Platform
- Total integrations65
- ADP Workforce Now
- AWS Lambda
- Accelo
- Addigy
- Amazon Redshift
- Autotask PSA
- Azure DevOps Server
- BambooHR
- BigQuery
- Bitdefender GravityZone
- Box
- BrightGauge
- Cherwell Service Management
- Cisco Crosswork Network Services Orchestrator (NSO)
- ClickUp
- CloudRadial
- ConnectWise PSA
- Copper
- Cortado MDM
- Cronofy
- Customer Thermometer
- DERDACK Enterprise Alert
- Datto SIRIS
- Docusign
- Dropbox
- Dynamics 365
- ESET Cloud Office Security
- FreshBooks
- Freshchat
- Freshdesk
- Freshsales
- FullContact
- GitHub
- Google Analytics 360
- Google Calendar
- Google Contacts
- Google Workspace
- Greenhouse
- Harvest
- HubSpot CRM
- IT Glue
- JIRA Service Management
- Jira
- LogMeIn Rescue
- Malwarebytes for Business
- ManageEngine Endpoint Central
- ManageEngine ServiceDesk Plus
- Microsoft 365
- Microsoft Azure
- Microsoft Entra ID
- Microsoft Power BI
- Microsoft Project Server Subscription Edition
- Microsoft Teams
- Microsoft Viva Engage
- Netskope One Platform
- Ninite Pro
- OnPage Incident Management System
- OneLogin
- OpenText Core Endpoint Protection
- OpsGenie
- Oracle PeopleSoft
- PROMYS
- PagerDuty
- Personio
- Pipedrive
- Pivotal Tracker
- QuickBooks Online Advanced
- QuoteWerks
- Rocketlane
- SAP SuccessFactors HCM
- Salesforce Sales Cloud
- ServiceNow
- Simplesat
- Slack
- Smartsheet
- SmileBack
- Snowflake
- SurveyMonkey
- TeamViewer ONE
- ThreatLocker
- Traverse
- TrueCommerce PIM
- Unitrends Backup
- Unitrends MSP
- Veeam Data Platform
- Vorex
- WatchGuard Endpoint Security
- Workable
- Workday HCM
- WorkflowMax
- Xero
- Zabbix
- Zapier
- Zendesk Suite
- Zight
- Zoho CRM
- miniOrange
- monday AI Work Platform
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