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Pro Logo

Pro

Remote access tool for individuals & small businesses

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Pro Pricing, Features, Reviews and Alternatives

Pro product overview

Price starts from

30

Per month

Flat Rate

What is Pro?

GoTo Pro is a remote access tool for individuals and small businesses which enables users to remotely control their computer from any location or device. Users get full access to their desktop including applications, files and information, and are provided with the ability to store, share, and collaborate across all devices.

Key benefits of using Pro

  • GoTo Pro provides users with remote access to their office desktop, giving them the freedom to access their files and finish work from home.

  • Simplify access to work and store, share, and collaborate across all devices with GoTo Pro.

  • Extend computer and file access to an unlimited number of users for instant collaboration.

  • Print documents from a remote computer to the nearest local printer.

  • Manage and store passwords better with a complimentary LastPass license for quick and secure access to accounts from any computer or mobile device.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    24/7 (Live rep)
    Email/Help Desk
    Chat
    Phone Support
    FAQs/Forum

    Pro pricing information

    Value for money

    3.7

    /5

    164

    Starting from

    30

    Per month

    Flat Rate

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    Pro features

    Functionality

    4.4

    /5

    164

    Total features

    21

    8 categories

    Most valued features by users

    Access Controls/Permissions
    Reporting/Analytics
    Reporting & Statistics
    Monitoring
    Collaboration Tools
    Activity Monitoring
    VPN
    License Management

    Pro users reviews

    Overall Rating

    4.4

    /5

    164

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.01/10
    Rating distribution

    5

    4

    3

    2

    1

    89

    56

    14

    2

    3

    Pros
    As an IT administrator I would recommend this product. The rice is in the ball park with other similar products and the tech support was outstanding , the few times I needed help.
    I set all my clients up with this if they want a reliable, easy to use remote desktop software. The app for iPad is super intuitive and it makes for a great travel.
    Overall experience with LogMeIn Pro is super positive. I would definitely recommend this to everyone.
    Cons
    Very poor experience and migrated all clients away from it. Speed and price were the biggest problems.
    For two years our office manager thought she had stopped the auto-renew but apparently had not. I eventually had to call customer service and they had to stop the auto-renew for us.
    I have been testing Zoho assist and they do not have these issues and it is half the price. We are going to be cancelling our membership with Logmein Pro at the end of the auto renew period.

    Overall rating contenders

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    LogMeIn Pro is exceptional remote access software.

    Reviewed 7 months ago

    The LogMeIn Pro software has been used for over 2 years by myself and the IT team for remote access to work computers. We used it a lot during the COVID pandemic to access shared intranet folders and documents. The interface is fluid, clean and very pleasant to use for a long time.

    Pros

    The LogMeIn Pro software has pleased me a lot in terms of technical remote access and support for some junior developers. I access files daily on the intranet with LogMeIn Pro and it has always been stable, without lags and delays. It is also possible to use collaboration features using chat, voice and video with the assistant during a remote access help.

    Cons

    LogMeIn Pro is nothing short of competing software. It has great visuals and features and especially a good price technical support. I don't see any problems to report.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Great Remote Access Software!

    Reviewed 2 years ago

    LogMeIn Pro has allowed us to work remotely fairly effortlessly for a reasonable cost. It has really helped us to provide more flexibility to our employees to get their work done, or to still be able to provide support to our team despite being forced to stay home (such as during self-quarantine due to COVID-19, etc.). I haven't worked with their customer support team because I haven't needed to (which is a good thing since we haven't had problems!), so I can't comment on that.

    Pros

    It is an excellent price for the functionality. I also like the pricing structure as compared to TeamViewer (it allows unlimited users, and you pay based on how many computers you are accessing). It is very easy to use, with very few kinks. It also is very nice that it saves the log-in information to the computer so that you don't have to type it every time.

    Cons

    The mobile app is a bit frustrating because it changes the resolution of the screen you are remote accessing, I assume because it's trying to make things more visible, but then you can't see the other parts of the screen or certain buttons on the program that we use the most. It would be nice if it was optional to change the resolution, but it does it automatically. I would like to just zoom in when necessary and otherwise see the entire screen.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Logmein Pro functions smoothly and reliably. Customer support is exceptionally responsive.

    Reviewed a month ago

    I have used Logmein Pro for 10+ years. While the subscription has become pricey in recent years, the high performance/reliability and excellent customer support make the cost worth it.

    Pros

    I can easily access a remote computer through another computer or mobile device (iPad, iPhone) and run programs/perform tasks on the remote computer. For example, if I'm in court with only my iPad and must run support calculations (program not available on iPad), I can log into the office computer, run the program from my iPad, and get the answers I need.

    Cons

    Transferring files from one computer to another can be time-consuming if the file is moderately large.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend7/10

    Share this review:

    Value Remote Desktop Solution

    Reviewed 3 years ago

    Can be used to have a remote access solution for your business for access and support purposes. Great control system for administrators and a great concept behind it. Downside is the need to have the local administrator rights to be able to log in.

    Pros

    Logmein can be easy to manage via their web interface and desktop application. Is a low cost solution to a large remote control environment. Allows you to control and track user access, can be used from a mobile device which can be extremely useful in certain situations.

    Cons

    To remote access the computer you have to have the local or domain administrator credentials. If i wanted to give a non admin user access to their desktop PC from their laptop it is not possible to accomplish via logmein. Desktop client has extremely limited functionality - most of the management has to be done from the web interface that has poor support for popular browsers like Chrome.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend4/10

    Share this review:

    Great Software, but Too Expensive

    Reviewed 3 years ago

    I loved it until the price became too prohibitive to continue using it.

    Pros

    I liked the Remote Access feature, the ability to remotely manage without connecting to the screen.

    Cons

    After they hiked up their prices, we switched to a cheaper alternative.

    Pro FAQs and common questions

    Q. What type of pricing plans does Pro offer?

    Pro has the following pricing plans:
    Starting from: $30.00/month
    Pricing model: Subscription
    Free Trial: Available


    Q. Who are the typical users of Pro?

    Pro has the following typical customers:
    Freelancers, Large Enterprises, Mid Size Business, Small Business


    Q. What languages does Pro support?

    Pro supports the following languages:
    English


    Q. Does Pro support mobile devices?

    Pro supports the following devices:
    Android, iPad, iPhone


    Q. Does Pro offer an API?

    No, Pro does not have an API available.


    Q. What other apps does Pro integrate with?

    Pro integrates with the following applications:
    LastPass


    Q. What level of support does Pro offer?

    Pro offers the following support options:
    24/7 (Live rep), Email/Help Desk, Chat, Phone Support, FAQs/Forum

    Common Pro comparisons

    Pro logo
    ConnectWise Control logo
    ProvsConnectWise Control

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