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LogMeIn Pro Logo

LogMeIn Pro

4.4
(166)

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Remote access tool for individuals & small businesses

(2)

LogMeIn Pro Pricing, Features, Reviews and Alternatives

LogMeIn Pro FAQs

Q. What type of pricing plans does LogMeIn Pro offer?

LogMeIn Pro has the following pricing plans:
Starting from: $30.00/month
Pricing model: Subscription
Free Trial: Available

These products have better value for money


Q. Who are the typical users of LogMeIn Pro?

LogMeIn Pro has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business


Q. What languages does LogMeIn Pro support?

LogMeIn Pro supports the following languages:
English


Q. Does LogMeIn Pro support mobile devices?

LogMeIn Pro supports the following devices:
Android, iPad, iPhone


Q. Does LogMeIn Pro offer an API?

No, LogMeIn Pro does not have an API available.


Q. What other apps does LogMeIn Pro integrate with?

LogMeIn Pro integrates with the following applications:
LastPass


Q. What level of support does LogMeIn Pro offer?

LogMeIn Pro offers the following support options:
24/7 (Live rep), Email/Help Desk, Chat, Phone Support, FAQs/Forum

LogMeIn Pro product overview

Price starts from

30

Per month

Flat Rate

What is LogMeIn Pro?

LogMeIn Pro by GoTo is a remote access tool for individuals and small businesses which enables users to remotely control their computer from any location or device. Users get full access to their desktop including applications, files and information, and are provided with the ability to store, share, and collaborate across all devices.

Key benefits of using LogMeIn Pro

  • Pro provides users with remote access to their office desktop, giving them the freedom to access their files and finish work from home.

  • Simplify access to work and store, share, and collaborate across all devices with Pro.

  • Extend computer and file access to an unlimited number of users for instant collaboration.

  • Print documents from a remote computer to the nearest local printer.

  • Manage and store passwords better with a complimentary LastPass license for quick and secure access to accounts from any computer or mobile device.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    24/7 (Live rep)
    Email/Help Desk
    Chat
    Phone Support
    FAQs/Forum

    Not sure about LogMeIn Pro? Compare it with a popular alternative

    Starting from

    30

    Per month

    Flat Rate

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    Why am I seeing this?

    LogMeIn Pro pricing information

    Value for money

    3.7

    /5

    166

    Starting from

    30

    Per month

    Flat Rate

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    LogMeIn Pro features

    Functionality

    4.4

    /5

    166

    Total features

    27

    8 categories

    Most valued features by users

    Reporting/Analytics
    Access Controls/Permissions
    Alerts/Notifications
    Reporting & Statistics
    Monitoring
    Real Time Monitoring
    Dashboard
    Collaboration Tools

    Functionality contenders

    LogMeIn Pro users reviews

    Overall Rating

    4.4

    /5

    166

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend7.99/10
    Rating distribution

    5

    4

    3

    2

    1

    89

    58

    14

    2

    3

    Pros
    As an IT administrator I would recommend this product. The rice is in the ball park with other similar products and the tech support was outstanding , the few times I needed help.
    I set all my clients up with this if they want a reliable, easy to use remote desktop software. The app for iPad is super intuitive and it makes for a great travel.
    Overall experience with LogMeIn Pro is super positive. I would definitely recommend this to everyone.
    Cons
    Very poor experience and migrated all clients away from it. Speed and price were the biggest problems.
    For two years our office manager thought she had stopped the auto-renew but apparently had not. I eventually had to call customer service and they had to stop the auto-renew for us.
    I have been testing Zoho assist and they do not have these issues and it is half the price. We are going to be cancelling our membership with Logmein Pro at the end of the auto renew period.

    Overall rating contenders

    AR
    AvatarImg

    Verified reviewer

    Information Technology and Services, 201-500 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    Great tool for remote support

    Reviewed 5 years ago

    It has been a good experience. Is the app to go when you need a quick remote session to solve problems in a windows / desktop environment.

    Pros

    LogMeIn Pro is a powerful and corporate application forremote support in a production business environment. The tools and options to make the remote support experience complete, is what i like the most on this app. It has great compatibility across diferente devices and Operative System. That fact, makes it an industry standard for nowadays support services.

    Cons

    I would like to have a more friendly user interface for LogMeIn. I feel that the GUI is a little outdated. Also, we could use more frequent updates to fix bugs and errors.

    LR
    AvatarImg

    Lindsey R.

    Construction, 1-10 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend2/10

    Share this review:

    Started off great but has gone downhill over the last couple of years.

    Reviewed 2 years ago

    I was introduced to this product at my previous place of employment and was impressed with it so I went with it without considering other products when we started our own business back in 2009. This product started off flawlessly at a great price. As the price has gone up quite a bit since then, the quality of the experience has not improved but has gotten worse. The connection speeds are slower, the picture quality is grainy, and the keyboard shortcuts don't work consistently. I have been testing Zoho assist and they do not have these issues and it is half the price. We are going to be cancelling our membership with Logmein Pro at the end of the auto renew period.

    Pros

    We have used this product since 2012. In 2012 the product cost $39.95 annually which was very reasonable and the product was reliable and did what we needed it to do.

    Cons

    Since 2012 the cost has creeped up to $350 annually. In the last 1-2 years the product's connection speed is slower and the keyboard shortcuts sometimes don't work which is annoying.

    AR
    AvatarImg

    Verified reviewer

    Computer Software, 11-50 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support

    Share this review:

    When it works it is very good, but it fails quite often

    Reviewed 4 years ago

    We started looking for other options a year ago and we have started migrating to a more reliable and less expensive service. As a user of Logmein for 10+ years I do not recommend them at all, it is time to move on.

    Pros

    Initially it was very solid and provided great remote access and feature functions

    Cons

    The reliability is awful and their customer service can't do much about it as it is an infrastructure problem. The worst part is that they increase pricing to almost double every year and the quality of the service declines.

    KW
    AvatarImg

    Kurt W.

    Civil Engineering, 51-200 employees

    Used daily for 1-2 years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Perfect web-based or client based access to your work PCs.

    Reviewed 2 years ago

    Perfect for when government mask mandates are in effect, when business locations need to close for the pandemic, or just when our users need to quarantine themselves. We can just leave everyone at home and they can remote into their PCs at work. And when network speed is a must for at home users, being able to access a PC physically located on the internal network is a huge help.

    Pros

    The ease of use and product features are what I like most. Screen-blanking features for HR purposes, multi-monitor use for picky Engineers, and being able to manage all through LogMeIn Central. Also, the secure link between the User PC at home, the servers at LogMeIn, and the PCs on our network was also a huge benefit.

    Cons

    There is a small learning curve when trying to teach our users the difference between their LogMeIn accounts and their domain accounts, but they get it eventually.

    AR
    AvatarImg

    Verified reviewer

    Computer Software,

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support

    Share this review:

    Too expensive, but works really well

    Reviewed 6 years ago
    Pros

    This VNC application works great on your phone or on your computer. The phone handles mouse cursor movement very intuitively, scrolling the screen instead of a mouse using swipe type gestures. It feels very natural. Lag is usually low if you have a good internet connection.

    Cons

    This software is very expensive if you need to deploy it on more than a few machines. We're talking hundreds of dollars a year. There are so many free alternatives, that if you care about money, this might not be the best solution for you.

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