Cross-platform Patch Management for all sizes of enterprises
4.43/5 (40 reviews)
Make sure it's complaint with Cyber Essentials, as I'm not sure it is yet. That's a UK regulatory thing.
Pros
Pretty great software, especially for the price. Would tightly recommend going for the full desktop central product as it does even more. Support is pretty good and usually responds / sorts problems quickly
Cons
While overall good. There lack of a UK office makes things difficult from a support perspective as working in different timezones can cause delays.
Hello Luke,
Greetings from ManageEngine.
We're glad Patch Manager Plus worked well for you. We are sorry to hear about your
experience with UK support time. We do have a team exclusively working in the UK time
zone to address tickets.
Patch Manager Plus is now brimming with a lot of features to enhance your patching process.
Do let me know if you'd like to have a personalized session briefing you about the
enhancements.
If case of any queries to be resolved, you can let me know or drop in mail to
patchmanagerplus-support@manageengine.com.
Rating breakdown
Likelihood to recommend: 9/10
Pros
ManageEngine Patch Manager Plus is easy to implement solutions for patch management for Windows system works quite well.
Cons
I think that the technical support model can be improved. The system also has too few reports and dashboards with aggregate information.
Hello Rafael,
Greetings from ManageEngine.
We're glad Patch Manager Plus worked well for you. We have also taken your feedback and
are working on the report module. Also, the 'All Patches' view will offer different reports
based on patches, vulnerability status, health of systems, etc.
If you are not satisfied with support, do let me know if you'd like to have a personalized
session to resolve your issues fast or for a small briefing of all our new features in Patch
Manager Plus.
If case of any queries to be resolved, you can let me know or drop in mail to
patchmanagerplus-support@manageengine.com.
Rating breakdown
Likelihood to recommend: 8/10
After a bit of a learning curve to get setup and deployed, I set a daily job to roll out updates. After a few days I found that it had got through the workload and updated the clients effectively. It continues to manage the patching with little involvement from me. The only niggle is that it does leave servers pending a reboot, on occasion. This is not a slight on the product however, and it does empower you to do the reboots through its interface.
Pros
Support for wide variety of 3rd party products.
Excellent value for money.
Easy (overall) deploy and monitor.
Good support.
Once up and running works its way through the outstanding patch workload.
Cons
Mainly niggles, but worth mentioning some. Do not let these put you off however, it is a solid product!
The portal creation process is a bit fragmented.
It is an element of a larger product, so most articles refer to that parent product.
The interface is feature rich but takes some getting used to (don't they all!).
Initial setup and deployment needed some teething and tinkering (support is good).
Support is decent but not immediate.
Issues deploying some 3rd party patches.
Shows some patches pending when they are not - isolated issue to couple of machines.
Performs best with an on-premise deployment server.
Patches may need multiple cycles - but this is due to some patches requiring reboots.
Rating breakdown
Likelihood to recommend: 10/10
This has helped us manage our patching, servers have been awesome, end user workstations can use some improvement.
Pros
Great product for patching servers. Solid list of supported products and related patches.
Cons
Workstation patching is not as reliant as server patching. Pending reboot status is listed even after rebooting endpoint.
Rating breakdown
Likelihood to recommend: 7/10
Pros
ManageEngine Patch Manager Plus very well updates Microsoft software like WSUS, but also allows us to automatically update other software. Software installation is also great.
Cons
There really is not much that I do not like about ManageEngine Patch Manager Plus but technical support is at a very low level.
Rating breakdown
Likelihood to recommend: 8/10
Contact ManageEngine for a price quote.
