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ManageEngine ServiceDesk Plus vs TOPdesk Comparison (2026)
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4.5
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Good recommendations?
ManageEngine ServiceDesk Plus
4.4
(234)5
129
4
82
3
15
2
5
1
3
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
TOPdesk
4.4
(111)5
53
4
49
3
8
2
1
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
ServiceDesk Plus helps to automate IT help desk processes such as knowledge base, SLAs, self-service, and reports. With optional asset & project management.
TOPdesk is a service management platform for busy IT service teams that want to get things done. Packed with features and templates for processes like Incident Management, Asset Management and Change Management, TOPdesk is ready to use and quick to personalize. Our in-house people are here to help.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.4
234
5
4
3
2
1
129
82
15
5
3
- Value for money
- Ease of use
- Features
- Customer support
75%
would recommend this app4.4
111
5
4
3
2
1
53
49
8
1
0
- Value for money
- Ease of use
- Features
- Customer support
79%
would recommend this appPros
“ManageEngine ServiceDesk Plus provided a structured and efficient way to manage support requests, incidents, and maintenance tickets across our large zoo.”
CM
Craig M.
It infrastructure engineer
“The out-of-box integration, ability to use APIs for complex integration and not to mention new AI capabilities has given more flexibility to optimise our organisation service delivery.”
RB
Rajneesh B.
IT Consultant
“It handles tickets, assets, and automation well, and once everything is set up, it makes daily support work smoother and more organized.”
Brennan G.
System Administrator
Pros
“this is a good GUI for non-technical staff to use for logging tickets and such.”
Peter B.
vCISO
“TOPdesk is a very important tool for managing inquiries and problem solving across a wide range of teams and colleagues.”
WB
Will B.
University Centre Deputy Director
“some competitors also do this but some provide you all functionalityy”
Peter B.
vCISO
Cons
“We also have Endpoint Central Cloud, and I don't like that we cannot use all remote functionalities available for support in this tool when we have integration, it should be nice to have all those remote alternatives directly in ServiceDesk Plus when we are working on support ticket.”
EL
Edier L.
Network administrator
“Some features feel a bit clunky, and a few settings take longer to configure than they should.”
Brennan G.
System Administrator
“The Dark mode feature is not the best solution to making it more easily readable and there are not enough options to make it look better”
AR
Adam R.
Sever Analyst
Cons
“The UI is quite complex and cluttered and feels a bit like you're inside a type-writer to write the letter.”
WB
Will B.
University Centre Deputy Director
“The downside to the complexity is that it is somewhat unappealing to look at and use.”
WB
Will B.
University Centre Deputy Director
“That features to connect topdesk with azure are not standard”
Sd
Sander d.
Service Manager
- Vendor responds to reviews
- Last review3 months ago
- Vendor responds to reviews
- Last review6 months ago
Key features
- Total features152
- AI Copilot
- API
- Access Controls/Permissions
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Approval Process Control
- Asset Assignment
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Audit Management
- Audit Trail
- Automated Responses
- Automated Routing
- Availability Management
- Barcode/Ticket Scanning
- Barcoding/RFID
- Benchmarking
- Billing & Provisioning
- CMDB
- CRM
- Calendar Management
- Calibration Management
- Call Center Management
- Capacity Management
- Case Management
- Catalog Management
- Change Management
- Chat/Messaging
- Chatbot
- Check-in/Check-out
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Communications Management
- Complaint Monitoring
- Compliance Management
- Compliance Tracking
- Configurable Workflow
- Configuration Management
- Content Library
- Contract/License Management
- Corrective and Preventive Actions (CAPA)
- Cost Tracking
- Customer Complaint Tracking
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Import/Export
- Data Visualization
- Depreciation Management
- Disaster Recovery
- Disposal Management
- Document Management
- Document Storage
- Drag & Drop
- Email Alerts
- Email Management
- Email Templates
- Equipment Maintenance
- Equipment Management
- Event Logs
- Event Triggered Actions
- Facility Asset Management
- Feedback Management
- Fixed Asset Management
- For Schools
- Forms Management
- Full Text Search
- Help Desk Management
- Historical Reporting
- IT Asset Management
- IT Asset Tracking
- IT Incident Management
- Incident Management
- Incident Reporting
- Inspection Management
- Interaction Tracking
- Inventory Management
- Inventory Tracking
- Investigation Management
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Key & Lock Management
- Key Performance Indicators
- Knowledge Base Management
- Knowledge Management
- License Management
- Live Chat
- Location Tracking
- Macros/Templated Responses
- Maintenance Management
- Maintenance Scheduling
- Mobile Access
- Mobile Alerts
- Mobile App
- Mobile Interface
- Monitoring
- Multi-Channel Communication
- Multi-Language
- Multi-Location
- On Call Scheduling
- Online Forums
- Performance Metrics
- Pre-built Templates
- Predictive Maintenance
- Preventive Maintenance
- Prioritization
- Problem Management
- Procurement Management
- Project Management
- Projections
- Purchase Order Management
- QR Codes
- Real-Time Chat
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Recurring Issues
- Release & Deployment
- Release Management
- Reminders
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Request Assignment
- Requisition Management
- Reservations Management
- Resource Allocation & Planning
- Rich Text Editor
- Risk Alerts
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SSL Security
- Safety Incident Management
- Scheduled/Automated Reports
- Scheduling
- Search
- Search/Filter
- Self Service Portal
- Service Catalog
- Service History
- Service Level Agreement (SLA) Management
- Service Reporting
- Service Request Management
- Single Sign On
- Social Media Integration
- Software License Management
- Status Tracking
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Task Progress Tracking
- Technician Management
- Templates
- Text Editing
- Third-Party Integrations
- Ticket Management
- User Management
- Visitor Management
- Web Notifications
- Widgets
- Wiki
- Work Order Management
- Workflow Management
- Total features139
- AI Copilot
- API
- Access Controls/Permissions
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Approval Process Control
- Asset Assignment
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Audit Management
- Audit Trail
- Automated Responses
- Automated Routing
- Availability Management
- Barcode/Ticket Scanning
- Barcoding/RFID
- Benchmarking
- Billing & Provisioning
- CMDB
- CRM
- Calendar Management
- Calibration Management
- Call Center Management
- Capacity Management
- Case Management
- Catalog Management
- Change Management
- Chat/Messaging
- Chatbot
- Check-in/Check-out
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Communications Management
- Complaint Monitoring
- Compliance Management
- Compliance Tracking
- Configurable Workflow
- Configuration Management
- Content Library
- Contract/License Management
- Corrective and Preventive Actions (CAPA)
- Cost Tracking
- Customer Complaint Tracking
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Import/Export
- Data Visualization
- Depreciation Management
- Disaster Recovery
- Disposal Management
- Document Management
- Document Storage
- Drag & Drop
- Email Alerts
- Email Management
- Email Templates
- Equipment Maintenance
- Equipment Management
- Event Logs
- Event Triggered Actions
- Facility Asset Management
- Feedback Management
- Fixed Asset Management
- For Schools
- Forms Management
- Full Text Search
- Help Desk Management
- Historical Reporting
- IT Asset Management
- IT Asset Tracking
- IT Incident Management
- Incident Management
- Incident Reporting
- Inspection Management
- Interaction Tracking
- Inventory Management
- Inventory Tracking
- Investigation Management
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Key & Lock Management
- Key Performance Indicators
- Knowledge Base Management
- Knowledge Management
- License Management
- Live Chat
- Location Tracking
- Macros/Templated Responses
- Maintenance Management
- Maintenance Scheduling
- Mobile Access
- Mobile Alerts
- Mobile App
- Mobile Interface
- Monitoring
- Multi-Channel Communication
- Multi-Language
- Multi-Location
- On Call Scheduling
- Online Forums
- Performance Metrics
- Pre-built Templates
- Predictive Maintenance
- Preventive Maintenance
- Prioritization
- Problem Management
- Procurement Management
- Project Management
- Projections
- Purchase Order Management
- QR Codes
- Real-Time Chat
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Recurring Issues
- Release & Deployment
- Release Management
- Reminders
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Request Assignment
- Requisition Management
- Reservations Management
- Resource Allocation & Planning
- Rich Text Editor
- Risk Alerts
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SSL Security
- Safety Incident Management
- Scheduled/Automated Reports
- Scheduling
- Search
- Search/Filter
- Self Service Portal
- Service Catalog
- Service History
- Service Level Agreement (SLA) Management
- Service Reporting
- Service Request Management
- Single Sign On
- Social Media Integration
- Software License Management
- Status Tracking
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Task Progress Tracking
- Technician Management
- Templates
- Text Editing
- Third-Party Integrations
- Ticket Management
- User Management
- Visitor Management
- Web Notifications
- Widgets
- Wiki
- Work Order Management
- Workflow Management
Integrations
- Total integrations15
- AFAS Software
- Azure DevOps Server
- BeyondTrust Remote Support
- Bird
- Chatbot
- Clicksign
- D4Sign
- Dynatrace
- Ericsson NetCloud Manager
- FastPass SSPR
- Flexwhere
- Freshdesk
- HubSpot CRM
- IBI-aws
- Insocial
- Jira
- Lansweeper
- ManageEngine ADManager Plus
- ManageEngine ADSelfService Plus
- ManageEngine Applications Manager
- ManageEngine Endpoint Central
- ManageEngine OpManager
- ManageEngine Password Manager Pro
- Microsoft 365
- Microsoft Entra ID
- Microsoft Intune
- Microsoft Outlook
- Microsoft Power BI
- Microsoft Teams
- N-central
- Okta
- OneLogin
- Qlik Sense
- Saysimple
- ServiceNow
- Site24x7
- Slack
- Snow License Manager
- Splunk Enterprise
- TeamViewer ONE
- Trello
- Versio.io
- WISH
- Workspace 365
- Zapier
- Zendesk Suite
- ZigiOps
- Zoho Analytics
- Zoho Cliq
- Zoho Survey
- Zoho Voice
- iFinder
- ilert
- Total integrations42
- AFAS Software
- Azure DevOps Server
- BeyondTrust Remote Support
- Bird
- Chatbot
- Clicksign
- D4Sign
- Dynatrace
- Ericsson NetCloud Manager
- FastPass SSPR
- Flexwhere
- Freshdesk
- HubSpot CRM
- IBI-aws
- Insocial
- Jira
- Lansweeper
- ManageEngine ADManager Plus
- ManageEngine ADSelfService Plus
- ManageEngine Applications Manager
- ManageEngine Endpoint Central
- ManageEngine OpManager
- ManageEngine Password Manager Pro
- Microsoft 365
- Microsoft Entra ID
- Microsoft Intune
- Microsoft Outlook
- Microsoft Power BI
- Microsoft Teams
- N-central
- Okta
- OneLogin
- Qlik Sense
- Saysimple
- ServiceNow
- Site24x7
- Slack
- Snow License Manager
- Splunk Enterprise
- TeamViewer ONE
- Trello
- Versio.io
- WISH
- Workspace 365
- Zapier
- Zendesk Suite
- ZigiOps
- Zoho Analytics
- Zoho Cliq
- Zoho Survey
- Zoho Voice
- iFinder
- ilert
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