RapidSpike Pricing, Features, Reviews & Comparison of Alternatives

RapidSpike

Monitor, Protect & Improve your customers digital experience

4.93/5 (14 reviews)

RapidSpike overview

What is RapidSpike?

By monitoring and understanding each customer interaction, RapidSpike continuously improves your digital platforms to increase user happiness and performance, enabling better revenue growth whilst detecting damaging cyber attacks to protect customer trust.

MONITOR: RapidSpike monitors everything from the customers point of view, enabling you to fix issues that impact your customers directly to maintain and increase your brands online reputation.

IMPROVE: Make your website, better, faster and more efficient by tracking your website’s performance in real time. Increase and improve website speed and structure to aid revenue conversions and help grow your business.

PROTECT: Detect key vulnerabilities and supply chain attacks (Magecart) to reduce exposure to data breaches, reducing both ICO fines and financial losses. This protects your online reputation and customer trust in your brand.
www.rapidspike.com

Pricing

Starting from
£500/year
Pricing options
Free trial
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Australia, Canada, Europe, United Kingdom

Supported languages

English
RapidSpike screenshot: Main DashboardDetecting Data Breaches FastRapidSpike screenshot: Google AuditRapidSpike screenshot: Real User MonitoringRapidSpike screenshot: TV ModeRapidSpike screenshot: User Journey DashboardRapidSpike screenshot: User Joureny ScriptingRapidSpike screenshot: Intelligent Page Monitoring DashboardRapidSpike screenshot: Malicious User DetectionRapidSpike screenshot: Data Breach Trust ConfigurationRapidSpike screenshot: Google Safe BrowsingRapidSpike screenshot: Report ConfigurationRapidSpike screenshotRapidSpike screenshotRapidSpike screenshotRapidSpike screenshotRapidSpike screenshotRapidSpike screenshot

RapidSpike reviews

Excellent
13

Very good
1

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.9
  4.8
  4.4
  5.0
Richard Scales

Fantastic service

Used weekly for 2+ years
Reviewed 2019-03-08
Review Source: Capterra

Excellent customer service and they always respond to questions very promptly.

Pros
I love the wealth of features within Rapid Spike, and they keep on adding more and more ensuring our web services are fully covered.

Cons
The user interface could do with being updated to make it easier to get to parts of the software but once you have learnt how things are structured you can get where you need to within a few clicks.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Adele Beeby

Piece of mind, value and responsive

Used daily for 2+ years
Reviewed 2019-01-25
Review Source: Capterra

I cannot recommend RapidSpike highly enough. The features are amazing and the team behind the system are amazingly helpful, responsive and extra helpful. They are always willing to help and really like feedback on their product - which is forever evolving! These suppliers are a joy to work with (and you cannot say that often)!

Pros
The RapidSpike system is one of the most important my team has, helping us to monitor our customer's digital experience, across a number of online interfaces (from various suppliers, website and servers). The sheer breadth of features is astounding for the cost and the piece of mind it provides is priceless. With RapidSpike in place, I can monitor those poor performing services/suppliers, or those servers that go offline too often, and I can even monitor for data breaches and hacking! There is no other single tool that I'm aware of that can offer this many digital goodies to the same high quality or for the same budget.

Cons
Nothing. Every aspect of it is useful and we utilise all of the features on offer.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Alanna Honigman

Excellent tool, great support!

Used daily for less than 6 months
Reviewed 2017-11-16
Review Source: Capterra

Pros
I love the alerts and the variety of alerts you can set up with your site and the way it works with GA.

Cons
Might just be me, but I keep forgetting where options are. Maybe UI could be a bit more intuitive! I also wish it came with more IPMs and User Journeys - both for Pro and Enterprise versions.

Response from RapidSpike


Hi Alanna,

We will be doing a lot of work on our plans and pricing in the new year so hopefully they'll be even more value for you .

We are continuously trying to improve our UI so will take your comments onboard!

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Anonymous

Great product delivered by an awesome team

Used daily for 1-2 years
Reviewed 2019-03-08
Review Source: Capterra

Our company needed to select a monitoring tool for our web platforms. Having worked with other big providers previously, I took some time looking for a cheaper alternative. To my surprise, not only is this product way cheaper but also way more powerful. We are now in a situation where this product open so much options, if you a bit technical, that we can't internally follow up all the possible use we would like to implement. Internal and external SLA process, test automation included in our release management Finally, you can have a great product but, without great people behind it will be a bad choice. My experience RapidSpike team have always been awesome from the first contact.

Pros
- Broad range of monitoring tools provided - Control we can have on the product E.g. we can define ourselves powerful user journey scenario - Awesome people behind the product delivering a quality of service I've never seen before. - Value for the price is unbeatable This is the type of monitoring tool you can't ignore and, within the market, I can only gives the highest recommandation for this specific product.

Cons
- Take some time master the navigation between all the options. - The licence management is a bit complex due to the number of monitoring options.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Tiffany Prosser

Value for money

Used daily for 6-12 months
Reviewed 2019-01-25
Review Source: Capterra

I am responsible for managing a large number of sites that handle payments and any downtime can be disastrous for our clients. Without Rapidspike, our jobs would be 100% harder and previous attempts to find services swuch as Rapidspike have either been way too costly or far too complicated to set up. Rapidspike balances the two - and manages to be extremely useful and usable for both beginner and expert. Only issue really is that upon first using the service it can take a little time to get used to the interface to find things. But it's such a minor point as overall Rapidspike offers a service that is absolutely critical in managing sites for my clients.

Pros
- customisable - strong documentation - relatively simple to use - provides a service essential for monitoring and maintaining websites at an affordable price - responsive customer support - open to ideas on improvements or new features

Cons
- Can be a little daunting for new users - some of the terminology used can be a bit jargonistic

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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RapidSpike pricing

Starting from
£500/year
Pricing options
Free trial
Subscription
View Pricing Plans

Pricing is based on a monthly subscription. Pricing plans are based on the data capacity you need plus how many core monitoring, performance and security features you need. There are no hidden charges and all pricing is visible on the company website.

RapidSpike features

API
Alerts / Escalation
Auditing
Monitoring

Access Control (151 other apps)
Activity Dashboard (203 other apps)
Activity Tracking (106 other apps)
Automatic Notifications (153 other apps)
Collaboration Tools (105 other apps)
Compliance Management (111 other apps)
Data Import/Export (139 other apps)
Data Visualization (100 other apps)
Drag & Drop Interface (110 other apps)
Permission Management (96 other apps)
Real Time Data (100 other apps)
Real Time Monitoring (126 other apps)
Reporting & Statistics (152 other apps)
Role-Based Permissions (96 other apps)
Third Party Integration (203 other apps)
Workflow Management (129 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for RapidSpike

Key features of RapidSpike

  • Synthetic user journey monitoring
  • Web test automation
  • Real user monitoring
  • Synthetic testing
  • Uptime monitoring
  • Intelligent page monitoring
  • Web performance monitoring
  • Codefree selenium tests
View All Features

Benefits

Insights to improve your online performance: Intelligent page monitoring to track & measure performance using Google Lighthouse Audits, Benchmarks, worst offenders, geo-tagging, HAR comparisons, issue debugging, screenshots, multiple browsers, global locations, RS Scores, 3rd party breakdown and more to improve you digital platform.

5 minute data breach detection: RapidSpike is able to detect Magecart type attacks in under 5 minutes (12 day average) to help reduce the time of exposure to data breaches which often last for weeks or even months, saving you the cost of damage from loss of money, reputation and ICO fines.

Analyse your true user experience with RUM: Real User Monitoring records live data to deliver insight on vital traffic performance metrics for truly global insights and a rich data history from all over the world to help you understand & improve your global footprint.

Assure Critical User Journeys: Take control by measuring your critical platform processes directly just as your users & 3rd parties do. Create, build & manage self service journey or let us manage them for you.

Keep the lights on with Uptime & Assurance: Keep your digital platform live at all times with uptime, availability monitoring & platform assurance.

Track your popularity with SEO Ranking: Track ongoing SEO performance with a variety of useful metrics from leading providers.

API monitoring for more complex needs: Monitor your API endpoints or create your own scripts to send data & we'll do the rest.

Configure dashboards, send insight reports & create public views for better visibility & understanding: Dashboard Widgets, Actionable Insights Executive Insights, Reports TV Mode, Public Status Pages, Dynamic Badges, Maintenance Windows, White-labelling

Don’t take risks by running Security Checking: Quick security checks ensuring your are not open to an easy attack or being prepped for one. Port Scanning, SSL Cipher Configuration, Google Safe Browsing

Attack prevention with Malicious User Detection: Targeted by attackers? Get early warning of an impending security issues & obtain blocklists.

Scheduled perimeter vulnerability scans that detect security risks across all your digital assets: Single scan view, Schedule daily to yearly scanning, Audit & compliance, Platform based (Wordpress, Joomla, Drupal, Silverstripe)

Alerting across multiple platforms with redundancy checking & supported by experts: SMS, Voice, Email, Integrations: Slack, Service Now, PagerDuty, Microsoft TS, Webhooks, Live Chat, Support Tickets, Account Manager