App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Intelligent Service Management Logo

Intelligent Service Management

4.4
(24)

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Service desk & IT service management

(7)

Intelligent Service Management Alternatives & Competitors

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JIRA Service Management logo
4.5
(650)

The only ITSM solution built on the Jira platform

Features

Total

JIRA Service Management logo
Intelligent Service Management logo

26

112

32

features in common

26

features in common

JIRA Service Management logo

JIRA Service Management user ratings

Functionality

4.5
(650)

Top features

  • Remote Monitoring & Management

    5.0

  • Issue Management

    5.0

  • Knowledge Management

    5.0

Intelligent Service Management logo

Intelligent Service Management user ratings

Functionality

4.2
(24)

Top features

  • Service Catalog

    5.0

  • Self Service Portal

    5.0

  • Problem Management

    5.0

Pricing

Starting from

$60/month

Value for money

JIRA Service Management logo
4.3

0.1

Intelligent Service Management logo
4.2

What users say about JIRA Service Management's value for money

Great interface provided by service desk. I would recommend Jira, it has fantastic user interface with a lot features.
It's a good tool to track your tickets and projects you are working on. The entire Gantt chart flow is really good and helps you keep yourself updated with the projects and issues at hand.
Freshservice logo
4.5
(568)

A complete IT service management (ITSM) tool for business

Features

Total

Freshservice logo
Intelligent Service Management logo

29

132

32

features in common

29

features in common

Freshservice logo

Freshservice user ratings

Functionality

4.3
(568)

Top features

  • Survey/Poll Management

    5.0

  • Live Chat

    5.0

  • License Management

    5.0

Intelligent Service Management logo

Intelligent Service Management user ratings

Functionality

4.2
(24)

Top features

  • Service Catalog

    5.0

  • Self Service Portal

    5.0

  • Problem Management

    5.0

Pricing

Starting from

$29/month

Value for money

Freshservice logo
4.4

0.2

Intelligent Service Management logo
4.2

What users say about Freshservice's value for money

I love the private note feature as well, we can suggest solutions to specialists working on solving an issue before it is escalated. Something else I liked about FS is their asset management utility.
I placed 2 trouble tickets and I had my account suspended because I apparently was harassing them.