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ServiceNow vs Deskpro Comparison (2026)
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Good recommendations?
ServiceNow
5
200
4
139
3
18
2
2
1
3
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Deskpro
5
24
4
12
3
2
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
ServiceNow is an IT service application platform-as-a-service provider that offers a range of ITSM products to automate & manage numerous IT enterprise services. ServiceNow can be used for cloud & virtualization lifecycle management, change orchestration, infrastructure discovery & IT governance.
Deskpro is multi-channel helpdesk software that can be Cloud or self-hosted. The helpdesk app includes using filters, custom fields, macros, quick replies, labels, triggers and notes. You can also use Deskpro to generate self-help content for your clients. Other features of the app include live chat, customer feedback and suggestion tools, custom branding, 3rd party integrations and advanced reporting.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.5
362
5
4
3
2
1
200
139
18
2
3
- Value for money
- Ease of use
- Features
- Customer support
4.6
38
5
4
3
2
1
24
12
2
0
0
- Value for money
- Ease of use
- Features
- Customer support
Pros
Melinda W.
Owner
Edwin V.
Dev Manager
Edwin V.
Dev Manager
Pros
Mehak A.
Software Engineer
Cons
Fernando G.
Talent Acquisition
Gerrol C.
Client Operations Supervisor
Tom E.
Senior Frontend Developer
Cons
Not enoughreviews yet
- Vendor responds to reviews
- Last review7 days ago
- Vendor responds to reviews
- Last review2 years ago
Key features
- Total features78
- AI Summarization
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Application Management
- Approval Process Control
- Asset Lifecycle Management
- Asset Tracking
- Audit Trail
- Automated Responses
- Automated Routing
- Autoresponders
- Availability Management
- CRM
- Call Center Management
- Canned Responses
- Capacity Management
- Catalog Management
- Change Management
- Chat/Messaging
- Chatbot
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Compliance Management
- Configurable Workflow
- Configuration Management
- Contact Database
- Contact Management
- Content Library
- Content Management
- Contract/License Management
- Cost Management
- Cost Tracking
- Customer Communication
- Customer Database
- Customer History
- Customer Portal
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Import/Export
- Data Mapping
- Data Security
- Data Storage Management
- Data Visualization
- Decision Support
- Discussions/Forums
- Document Management
- Document Storage
- Drag & Drop
- Drag & Drop Editor
- Email Alerts
- Email Management
- Email Templates
- Employee Management
- Event Triggered Actions
- Feedback Management
- File Management
- File Sharing
- Financial Management
- For Insurance Industry
- Full Text Search
- Generative AI
- Geotargeting
- Graphical User Interface
- HR Management
- Help Desk Management
- IT Asset Management
- IT Asset Tracking
- IT Cost Management
- IT Reporting
- IVR
- Impact Management
- Inbox Management
- Incident Management
- Integrated Business Operations
- Integrated Development Environment
- Interaction Tracking
- Inventory Management
- Issue Auditing
- Key Performance Indicators
- Knowledge Base Management
- Knowledge Management
- Language Detection
- Lead Management
- License Management
- Lifecycle Management
- Live Chat
- Macros/Templated Responses
- Mobile Access
- Mobile Alerts
- Mobile App
- Mobile Interface
- Monitoring
- Multi-Channel Communication
- Multi-Cloud Management
- Multi-Language
- Multiple Data Sources
- Offline Form
- Online Forums
- Performance Metrics
- Performance Monitoring
- Personalization
- Pre-built Templates
- Prioritization
- Proactive Chat
- Problem Management
- Project Management
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Consumer-facing Chat
- Relationship Mapping
- Release Management
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Request Assignment
- Rich Text Editor
- Role-Based Permissions
- SEO Management
- SSL Security
- Sales Pipeline Management
- Search
- Search/Filter
- Secure Data Storage
- Self Service Portal
- Service Catalog
- Service Level Agreement (SLA) Management
- Single Sign On
- Social Media Integration
- Status Tracking
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Tagging
- Task Management
- Task Scheduling
- Template Management
- Templates
- Text Editing
- Third-Party Integrations
- Ticket Management
- Transcripts/Chat History
- Transfers/Routing
- User Management
- Version Control
- WYSIWYG Editor
- Web Notifications
- Website Integration
- Widgets
- Wiki
- Workflow Automation
- Workflow Management
- Total features133
- AI Summarization
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Application Management
- Approval Process Control
- Asset Lifecycle Management
- Asset Tracking
- Audit Trail
- Automated Responses
- Automated Routing
- Autoresponders
- Availability Management
- CRM
- Call Center Management
- Canned Responses
- Capacity Management
- Catalog Management
- Change Management
- Chat/Messaging
- Chatbot
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Compliance Management
- Configurable Workflow
- Configuration Management
- Contact Database
- Contact Management
- Content Library
- Content Management
- Contract/License Management
- Cost Management
- Cost Tracking
- Customer Communication
- Customer Database
- Customer History
- Customer Portal
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Import/Export
- Data Mapping
- Data Security
- Data Storage Management
- Data Visualization
- Decision Support
- Discussions/Forums
- Document Management
- Document Storage
- Drag & Drop
- Drag & Drop Editor
- Email Alerts
- Email Management
- Email Templates
- Employee Management
- Event Triggered Actions
- Feedback Management
- File Management
- File Sharing
- Financial Management
- For Insurance Industry
- Full Text Search
- Generative AI
- Geotargeting
- Graphical User Interface
- HR Management
- Help Desk Management
- IT Asset Management
- IT Asset Tracking
- IT Cost Management
- IT Reporting
- IVR
- Impact Management
- Inbox Management
- Incident Management
- Integrated Business Operations
- Integrated Development Environment
- Interaction Tracking
- Inventory Management
- Issue Auditing
- Key Performance Indicators
- Knowledge Base Management
- Knowledge Management
- Language Detection
- Lead Management
- License Management
- Lifecycle Management
- Live Chat
- Macros/Templated Responses
- Mobile Access
- Mobile Alerts
- Mobile App
- Mobile Interface
- Monitoring
- Multi-Channel Communication
- Multi-Cloud Management
- Multi-Language
- Multiple Data Sources
- Offline Form
- Online Forums
- Performance Metrics
- Performance Monitoring
- Personalization
- Pre-built Templates
- Prioritization
- Proactive Chat
- Problem Management
- Project Management
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Consumer-facing Chat
- Relationship Mapping
- Release Management
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Request Assignment
- Rich Text Editor
- Role-Based Permissions
- SEO Management
- SSL Security
- Sales Pipeline Management
- Search
- Search/Filter
- Secure Data Storage
- Self Service Portal
- Service Catalog
- Service Level Agreement (SLA) Management
- Single Sign On
- Social Media Integration
- Status Tracking
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Tagging
- Task Management
- Task Scheduling
- Template Management
- Templates
- Text Editing
- Third-Party Integrations
- Ticket Management
- Transcripts/Chat History
- Transfers/Routing
- User Management
- Version Control
- WYSIWYG Editor
- Web Notifications
- Website Integration
- Widgets
- Wiki
- Workflow Automation
- Workflow Management
Integrations
- Total integrations77
- 3CLogic
- Adobe Commerce
- AlertOps
- Apiiro
- Apizee
- Apptio Platform
- Aria Platform
- Asana
- Basecamp
- BeyondTrust Remote Support
- BigID
- Bitbucket
- Bright Pattern
- Checkmarx
- ClickUp
- Coda
- Cofense PhishMe
- CrowdStrike
- DeepL Pro
- Docusign
- DomainTools
- Dynatrace
- Expertflow Contact Center
- Facebook Business Suite
- Fairmarkit
- Five9
- GitHub
- GitLab
- Google Analytics 360
- Highrise
- HubSpot CRM
- IBM Instana
- IFTTT
- Infocert Sign
- Iru
- JIRA Service Management
- Jira
- Lacework
- LogMeIn Rescue
- LogMeIn Resolve
- LogicMonitor
- ManageEngine Endpoint Central
- ManageEngine Remote Access Plus
- Metrikus
- Microsoft 365
- Microsoft Entra ID
- Microsoft SharePoint
- Microsoft Teams
- NetBrain
- Netskope Active Platform
- New Relic
- NinjaOne
- Norma by Quality Clouds
- ODBC Driver for ServiceNow
- ONEiO
- Okta
- OneLogin
- OpsRamp
- PagerDuty
- Pentaho
- Ping Identity
- Qualys Cloud Platform
- Rubrik
- SAP S/4HANA Cloud
- SailPoint
- Salesforce Marketing Cloud
- Salesforce Nonprofit Cloud
- ScienceLogic
- Shopify
- Shortcut
- Silverfort
- Slack
- Smartling
- Snyk
- Sophos
- Splunk Enterprise
- Squadcast
- Tableau
- TeamViewer DEX
- TeamViewer Frontline
- TeamViewer ONE
- Teramind
- Terraform
- The Anomali Platform
- Trello
- Twilio
- VBrick
- VMware Aria
- Vectra AI Platform
- Webex Suite
- Whispir
- WooCommerce
- Workato
- Xero
- Zapier
- monday AI Work Platform
- strongDM
- xMatters
- Total integrations26
- 3CLogic
- Adobe Commerce
- AlertOps
- Apiiro
- Apizee
- Apptio Platform
- Aria Platform
- Asana
- Basecamp
- BeyondTrust Remote Support
- BigID
- Bitbucket
- Bright Pattern
- Checkmarx
- ClickUp
- Coda
- Cofense PhishMe
- CrowdStrike
- DeepL Pro
- Docusign
- DomainTools
- Dynatrace
- Expertflow Contact Center
- Facebook Business Suite
- Fairmarkit
- Five9
- GitHub
- GitLab
- Google Analytics 360
- Highrise
- HubSpot CRM
- IBM Instana
- IFTTT
- Infocert Sign
- Iru
- JIRA Service Management
- Jira
- Lacework
- LogMeIn Rescue
- LogMeIn Resolve
- LogicMonitor
- ManageEngine Endpoint Central
- ManageEngine Remote Access Plus
- Metrikus
- Microsoft 365
- Microsoft Entra ID
- Microsoft SharePoint
- Microsoft Teams
- NetBrain
- Netskope Active Platform
- New Relic
- NinjaOne
- Norma by Quality Clouds
- ODBC Driver for ServiceNow
- ONEiO
- Okta
- OneLogin
- OpsRamp
- PagerDuty
- Pentaho
- Ping Identity
- Qualys Cloud Platform
- Rubrik
- SAP S/4HANA Cloud
- SailPoint
- Salesforce Marketing Cloud
- Salesforce Nonprofit Cloud
- ScienceLogic
- Shopify
- Shortcut
- Silverfort
- Slack
- Smartling
- Snyk
- Sophos
- Splunk Enterprise
- Squadcast
- Tableau
- TeamViewer DEX
- TeamViewer Frontline
- TeamViewer ONE
- Teramind
- Terraform
- The Anomali Platform
- Trello
- Twilio
- VBrick
- VMware Aria
- Vectra AI Platform
- Webex Suite
- Whispir
- WooCommerce
- Workato
- Xero
- Zapier
- monday AI Work Platform
- strongDM
- xMatters
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