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Freshservice vs Deskpro Comparison (2026)
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Good recommendations?
Freshservice
4.5
(805)5
496
4
268
3
32
2
7
1
2
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Deskpro
4.6
(38)5
24
4
12
3
2
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
Freshservice is an online ITIL service desk with ticketing & asset management capabilities, and incident, problem, change, release, and knowledge management tools.
Deskpro is multi-channel helpdesk software that can be Cloud or self-hosted. The helpdesk app includes using filters, custom fields, macros, quick replies, labels, triggers and notes. You can also use Deskpro to generate self-help content for your clients. Other features of the app include live chat, customer feedback and suggestion tools, custom branding, 3rd party integrations and advanced reporting.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
No videos yet
Pricing
User reviews
4.5
805
5
4
3
2
1
496
268
32
7
2
- Value for money
- Ease of use
- Features
- Customer support
84%
would recommend this app4.6
38
5
4
3
2
1
24
12
2
0
0
- Value for money
- Ease of use
- Features
- Customer support
82%
would recommend this appPros
“The biggest value for us has been the flexibility of the ticketing system, the reporting capabilities, and the ability to centralize multiple operational functions into one platform.”
EG
Erin G.
Director of IT
“It provides a solid set of features that support IT service management and helps streamline operations. While there is still room to improve our understanding of all its capabilities, it has been an effective tool in supporting our day-to-day processes”
MN
Marcela N.
Service Analatycx
“We use Freshservice not only for incident and service request management but also for workflow automation and integrations with Active Directory and other internal systems.”
DB
Denis B.
IT Service Manager
Pros
“Did not find issues with the tool, just that initially there is a bit of a learning curve.”
MA
Mehak A.
Software Engineer
Cons
“We’ve also experienced issues with integrations and workflows, including Slack form auto-fill problems, limited SLA dashboard widgets, and bugs within the onboarding journey process that have slowed adoption.”
EG
Erin G.
Director of IT
“I've tried using it to draft responses to more detailed engineering questions, and it tends to oversimplify or miss context, so I end up rewriting most of it anyway, fine for routine stuff, not something I'd trust blind.”
BM
Bheru M.
Software Engineer
“The CMDB functionality had several issues, and the overall Freshservice UI can be difficult to navigate. While the ticketing features are simple and user-friendly, other modules do not feel as intuitive or streamlined.”
RA
Rajesh A.
Project manager
Cons
Not enoughreviews yet
- Vendor responds to reviews
- Last review22 days ago
- Vendor responds to reviews
- Last review2 years ago
Key features
- Total features180
- AI Copilot
- AI Summarization
- API
- Access Controls/Permissions
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Application Management
- Approval Process Control
- Approval Workflow
- Asset Discovery
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Audit Management
- Audit Trail
- Automated Discovery
- Automated Responses
- Automated Routing
- Autoresponders
- Barcode/Ticket Scanning
- Billing & Invoicing
- Budget Tracking
- Build Automation
- Business Impact Analysis
- Buy Side (Suppliers)
- CMDB
- CRM
- Calendar Management
- Call Center Management
- Canned Responses
- Case Management
- Catalog Management
- Change Management
- Change Planning
- Change Tracking
- Chat/Messaging
- Chatbot
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Completion Tracking
- Compliance Management
- Compliance Tracking
- Configurable Workflow
- Configuration Management
- Contact Database
- Contact Management
- Content Library
- Content Management
- Contract Drafting
- Contract/License Management
- Corrective and Preventive Actions (CAPA)
- Cost Tracking
- Customer Communication
- Customer Complaint Tracking
- Customer Database
- Customer History
- Customer Portal
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Import/Export
- Data Security
- Data Visualization
- Decision Support
- Device Auto Discovery
- Disaster Recovery
- Discussions/Forums
- Document Automation
- Document Management
- Document Storage
- Documentation Management
- Drag & Drop
- Drag & Drop Editor
- Electronic Signature
- Email Alerts
- Email Management
- Email Templates
- Employee Onboarding
- Event Logs
- Event Triggered Actions
- Feedback Management
- File Management
- File Sharing
- For IT Project Management
- For Insurance Industry
- Forecasting
- Forms Management
- Full Text Search
- Generative AI
- Geotargeting
- HR Management
- Help Desk Management
- IT Asset Management
- IT Asset Tracking
- IT Incident Management
- IT Reporting
- IVR
- Inbox Management
- Incident Management
- Incident Reporting
- Incident Response Checklists
- Interaction Tracking
- Inventory Auditing
- Inventory Management
- Inventory Optimization
- Inventory Tracking
- Investigation Management
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Key Performance Indicators
- Knowledge Base Management
- Knowledge Library
- Knowledge Management
- Language Detection
- Lead Management
- License Inventory
- License Management
- License Tracking
- Live Chat
- Macros/Templated Responses
- Maintenance Management
- Maintenance Scheduling
- Mobile Access
- Mobile Alerts
- Mobile App
- Mobile Interface
- Monitoring
- Multi-Channel Communication
- Multi-Channel Management
- Multi-Language
- Multi-Location
- Multiple Data Sources
- Multiple User Accounts
- Offline Form
- On Call Scheduling
- Onboarding
- Online Forums
- Order Management
- Password Management
- Patch Management
- Percent-Complete Tracking
- Performance Metrics
- Performance Monitoring
- Personalization
- Policy Management
- Pre-built Templates
- Prioritization
- Proactive Chat
- Problem Management
- Procurement Management
- Product Identification
- Project Management
- Project Tracking
- Purchase Order Management
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Consumer-facing Chat
- Recurring Issues
- Relationship Mapping
- Release Management
- Remote Access/Control
- Remote Monitoring & Management
- Remote Update/Installation
- Renewal Management
- Reporting & Statistics
- Reporting/Analytics
- Request Assignment
- Requirements Management
- Requisition Management
- Resource Management
- Rich Text Editor
- Risk Analysis
- Risk Assessment
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SEO Management
- SSL Security
- Sales Pipeline Management
- Scheduled/Automated Reports
- Scheduling
- Search
- Search/Filter
- Secure Data Storage
- Security Tools
- Self Service Portal
- Sell Side (Customers)
- Service Catalog
- Service Level Agreement (SLA) Management
- Service Reporting
- Service Request Management
- Single Sign On
- Social Media Integration
- Status Tracking
- Summary Reports
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Task Progress Tracking
- Task Scheduling
- Template Management
- Templates
- Text Editing
- Third-Party Integrations
- Ticket Management
- Transcripts/Chat History
- Transfers/Routing
- User Management
- WYSIWYG Editor
- Web Notifications
- Website Integration
- Widgets
- Wiki
- Workflow Automation
- Workflow Management
- Total features133
- AI Copilot
- AI Summarization
- API
- Access Controls/Permissions
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Application Management
- Approval Process Control
- Approval Workflow
- Asset Discovery
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Audit Management
- Audit Trail
- Automated Discovery
- Automated Responses
- Automated Routing
- Autoresponders
- Barcode/Ticket Scanning
- Billing & Invoicing
- Budget Tracking
- Build Automation
- Business Impact Analysis
- Buy Side (Suppliers)
- CMDB
- CRM
- Calendar Management
- Call Center Management
- Canned Responses
- Case Management
- Catalog Management
- Change Management
- Change Planning
- Change Tracking
- Chat/Messaging
- Chatbot
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Completion Tracking
- Compliance Management
- Compliance Tracking
- Configurable Workflow
- Configuration Management
- Contact Database
- Contact Management
- Content Library
- Content Management
- Contract Drafting
- Contract/License Management
- Corrective and Preventive Actions (CAPA)
- Cost Tracking
- Customer Communication
- Customer Complaint Tracking
- Customer Database
- Customer History
- Customer Portal
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Import/Export
- Data Security
- Data Visualization
- Decision Support
- Device Auto Discovery
- Disaster Recovery
- Discussions/Forums
- Document Automation
- Document Management
- Document Storage
- Documentation Management
- Drag & Drop
- Drag & Drop Editor
- Electronic Signature
- Email Alerts
- Email Management
- Email Templates
- Employee Onboarding
- Event Logs
- Event Triggered Actions
- Feedback Management
- File Management
- File Sharing
- For IT Project Management
- For Insurance Industry
- Forecasting
- Forms Management
- Full Text Search
- Generative AI
- Geotargeting
- HR Management
- Help Desk Management
- IT Asset Management
- IT Asset Tracking
- IT Incident Management
- IT Reporting
- IVR
- Inbox Management
- Incident Management
- Incident Reporting
- Incident Response Checklists
- Interaction Tracking
- Inventory Auditing
- Inventory Management
- Inventory Optimization
- Inventory Tracking
- Investigation Management
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Key Performance Indicators
- Knowledge Base Management
- Knowledge Library
- Knowledge Management
- Language Detection
- Lead Management
- License Inventory
- License Management
- License Tracking
- Live Chat
- Macros/Templated Responses
- Maintenance Management
- Maintenance Scheduling
- Mobile Access
- Mobile Alerts
- Mobile App
- Mobile Interface
- Monitoring
- Multi-Channel Communication
- Multi-Channel Management
- Multi-Language
- Multi-Location
- Multiple Data Sources
- Multiple User Accounts
- Offline Form
- On Call Scheduling
- Onboarding
- Online Forums
- Order Management
- Password Management
- Patch Management
- Percent-Complete Tracking
- Performance Metrics
- Performance Monitoring
- Personalization
- Policy Management
- Pre-built Templates
- Prioritization
- Proactive Chat
- Problem Management
- Procurement Management
- Product Identification
- Project Management
- Project Tracking
- Purchase Order Management
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Consumer-facing Chat
- Recurring Issues
- Relationship Mapping
- Release Management
- Remote Access/Control
- Remote Monitoring & Management
- Remote Update/Installation
- Renewal Management
- Reporting & Statistics
- Reporting/Analytics
- Request Assignment
- Requirements Management
- Requisition Management
- Resource Management
- Rich Text Editor
- Risk Analysis
- Risk Assessment
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SEO Management
- SSL Security
- Sales Pipeline Management
- Scheduled/Automated Reports
- Scheduling
- Search
- Search/Filter
- Secure Data Storage
- Security Tools
- Self Service Portal
- Sell Side (Customers)
- Service Catalog
- Service Level Agreement (SLA) Management
- Service Reporting
- Service Request Management
- Single Sign On
- Social Media Integration
- Status Tracking
- Summary Reports
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Task Progress Tracking
- Task Scheduling
- Template Management
- Templates
- Text Editing
- Third-Party Integrations
- Ticket Management
- Transcripts/Chat History
- Transfers/Routing
- User Management
- WYSIWYG Editor
- Web Notifications
- Website Integration
- Widgets
- Wiki
- Workflow Automation
- Workflow Management
Integrations
- Total integrations64
- ADP Workforce Now
- AWS Lambda
- Adobe Commerce
- Amazon Redshift
- Asana
- Azure DevOps Server
- BambooHR
- Basecamp
- BigQuery
- Box
- ClickUp
- Copper
- Docusign
- Dropbox
- Dynamics 365
- Facebook Business Suite
- FreshBooks
- Freshchat
- Freshdesk
- Freshsales
- FullContact
- GitHub
- GitLab
- Google Analytics 360
- Google Calendar
- Google Contacts
- Greenhouse
- Harvest
- Highrise
- HubSpot CRM
- JIRA Service Management
- Jira
- LogMeIn Rescue
- ManageEngine Endpoint Central
- ManageEngine ServiceDesk Plus
- Microsoft 365
- Microsoft Azure
- Microsoft Entra ID
- Microsoft Power BI
- Microsoft Project Server Subscription Edition
- Microsoft Teams
- Microsoft Viva Engage
- Netskope One Platform
- Okta
- OneLogin
- OpsGenie
- Oracle PeopleSoft
- PagerDuty
- Personio
- Pipedrive
- Pivotal Tracker
- QuickBooks Online Advanced
- Rocketlane
- SAP SuccessFactors HCM
- Salesforce Nonprofit Cloud
- Salesforce Sales Cloud
- ServiceNow
- Shopify
- Shortcut
- Slack
- Smartsheet
- Snowflake
- SurveyMonkey
- TeamViewer ONE
- Trello
- TrueCommerce PIM
- Twilio
- WooCommerce
- Workable
- Workday HCM
- WorkflowMax
- Xero
- Zabbix
- Zapier
- Zight
- Zoho CRM
- miniOrange
- monday AI Work Platform
- Total integrations26
- ADP Workforce Now
- AWS Lambda
- Adobe Commerce
- Amazon Redshift
- Asana
- Azure DevOps Server
- BambooHR
- Basecamp
- BigQuery
- Box
- ClickUp
- Copper
- Docusign
- Dropbox
- Dynamics 365
- Facebook Business Suite
- FreshBooks
- Freshchat
- Freshdesk
- Freshsales
- FullContact
- GitHub
- GitLab
- Google Analytics 360
- Google Calendar
- Google Contacts
- Greenhouse
- Harvest
- Highrise
- HubSpot CRM
- JIRA Service Management
- Jira
- LogMeIn Rescue
- ManageEngine Endpoint Central
- ManageEngine ServiceDesk Plus
- Microsoft 365
- Microsoft Azure
- Microsoft Entra ID
- Microsoft Power BI
- Microsoft Project Server Subscription Edition
- Microsoft Teams
- Microsoft Viva Engage
- Netskope One Platform
- Okta
- OneLogin
- OpsGenie
- Oracle PeopleSoft
- PagerDuty
- Personio
- Pipedrive
- Pivotal Tracker
- QuickBooks Online Advanced
- Rocketlane
- SAP SuccessFactors HCM
- Salesforce Nonprofit Cloud
- Salesforce Sales Cloud
- ServiceNow
- Shopify
- Shortcut
- Slack
- Smartsheet
- Snowflake
- SurveyMonkey
- TeamViewer ONE
- Trello
- TrueCommerce PIM
- Twilio
- WooCommerce
- Workable
- Workday HCM
- WorkflowMax
- Xero
- Zabbix
- Zapier
- Zight
- Zoho CRM
- miniOrange
- monday AI Work Platform
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