App comparison
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Deskpro
5
24
4
12
3
2
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Customer service software you can depend on
Last updated: August 2026
Deskpro Alternatives & Competitors (2026)
Top 8 free alternatives
LiveAgent
Cloud-based customer service platform for all sizes
0.1
Value for money
Starting price
0.1
Functionality
Account Management
5/5
Agent Interface
4.8/5
Alerts/Escalation
4.6/5
Top Features
Access Controls/Permissions
5/5
Alerts/Escalation
3.5/5
AI Summarization
N/A
Issuetrak
Issue tracking and workflow automation platform
0.1
Value for money
Starting price
0.1
Functionality
Access Controls/Permissions
4.8/5
Alerts/Escalation
4.1/5
Alerts/Notifications
3.8/5
Top Features
Access Controls/Permissions
5/5
Alerts/Escalation
3.5/5
AI Summarization
N/A
Freshservice
A complete IT service management (ITSM) tool for business
0.1
Value for money
Starting price
0.2
Functionality
Alerts/Notifications
4.4/5
Access Controls/Permissions
4.3/5
API
4.3/5
Top Features
Access Controls/Permissions
5/5
Alerts/Escalation
3.5/5
Application Management
N/A
Freshdesk
Cloud-based AI help desk for teams of all sizes
0.1
Value for money
Starting price
0.2
Functionality
Activity Dashboard
4.9/5
Alerts/Notifications
4.5/5
Alerts/Escalation
4.4/5
Top Features
Access Controls/Permissions
5/5
Alerts/Escalation
3.5/5
AI Summarization
N/A
Zendesk Suite
AI powered customer service across all channels
0.3
Value for money
Starting price
0.1
Functionality
Account Management
5/5
Archiving & Retention
4.6/5
Activity Dashboard
4.5/5
Top Features
Access Controls/Permissions
5/5
Alerts/Escalation
3.5/5
Access Controls/Permissions
N/A
Salesforce Service Cloud
AI powered customer service management platform
0.3
Value for money
Starting price
0.1
Functionality
Alerts/Notifications
4.7/5
Accounting Integration
4.5/5
Activity Dashboard
4.5/5
Top Features
Access Controls/Permissions
5/5
Alerts/Escalation
3.5/5
AI Summarization
N/A
Bitrix24
Cloud & on-premises workspace for all business sizes
0.3
Value for money
Starting price
0.2
Functionality
Activity Tracking
4.4/5
Access Controls/Permissions
4.2/5
Accounting
4/5
Top Features
Access Controls/Permissions
5/5
Alerts/Escalation
3.5/5
AI Summarization
N/A
Value for money
Starting price
Functionality
Account Management
5/5
Analytics
5/5
Activity Dashboard
4.8/5
Top Features
Access Controls/Permissions
5/5
Alerts/Escalation
3.5/5
AI Summarization
N/A
Value for money
Starting price
Functionality
Alerts/Notifications
5/5
Activity Dashboard
4.5/5
Alerts/Escalation
4.4/5
Top Features
Access Controls/Permissions
5/5
Alerts/Escalation
3.5/5
Application Management
N/A
0.1
Value for money
Starting price
0.2
Functionality
AI Copilot
5/5
Alerts/Notifications
4.7/5
Alerts/Escalation
4.6/5
Top Features
Access Controls/Permissions
5/5
Alerts/Escalation
3.5/5
API
N/A
0.2
Value for money
Starting price
Functionality
Alerts/Notifications
4.4/5
Access Controls/Permissions
4.3/5
Alerts/Escalation
4.2/5
Top Features
Access Controls/Permissions
5/5
Alerts/Escalation
3.5/5
Activity Dashboard
N/A
Value for money
Starting price
0.1
Functionality
Activity Tracking
5/5
AI/Machine Learning
4.6/5
AI Copilot
4.3/5
Top Features
Access Controls/Permissions
5/5
Alerts/Escalation
3.5/5
Alerts/Escalation
N/A
Value for money
Starting price
0.1
Functionality
Activity Tracking
5/5
AI/Machine Learning
5/5
Alerts/Escalation
4.5/5
Top Features
Access Controls/Permissions
5/5
Alerts/Escalation
3.5/5
API
N/A
Value for money
Starting price
Functionality
Approval Process Control
4.8/5
API
4.7/5
Alerts/Notifications
4.6/5
Top Features
Access Controls/Permissions
5/5
Alerts/Escalation
3.5/5
Application Management
N/A
0.2
Value for money
Starting price
0.2
Functionality
Access Controls/Permissions
4.7/5
Alerts/Notifications
4.4/5
API
4.4/5
Top Features
Access Controls/Permissions
5/5
Alerts/Escalation
3.5/5
Activity Dashboard
N/A
0.3
Value for money
Starting price
0.2
Functionality
API
4.9/5
Catalog Management
4.9/5
Call Center Management
4.8/5
Top Features
Access Controls/Permissions
5/5
Alerts/Escalation
3.5/5
Activity Dashboard
N/A
0.1
Value for money
Starting price
0.2
Functionality
Chat/Messaging
4.9/5
Alerts/Notifications
4.5/5
Access Controls/Permissions
4.4/5
Top Features
Access Controls/Permissions
5/5
Alerts/Escalation
3.5/5
Activity Dashboard
N/A
0.2
Value for money
Starting price
0.1
Functionality
Alerts/Notifications
4.5/5
Alerts/Escalation
4.3/5
Activity Tracking
4.3/5
Top Features
Access Controls/Permissions
5/5
Alerts/Escalation
3.5/5
AI Summarization
N/A
0.3
Value for money
Starting price
0.2
Functionality
Assignment Management
5/5
Access Controls/Permissions
4.9/5
Alerts/Escalation
4.8/5
Top Features
Access Controls/Permissions
5/5
Alerts/Escalation
3.5/5
AI Summarization
N/A
0.2
Value for money
Starting price
0.2
Functionality
Activity Dashboard
5/5
Alerts/Escalation
4.7/5
AI Copilot
N/A
Top Features
Access Controls/Permissions
5/5
Alerts/Escalation
3.5/5
Application Management
N/A
