App comparison
Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.
GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Our commitment
Independent research methodology
Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
Verified user reviews
GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.
Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.
How GetApp ensures transparency
GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.
Deskpro
5
24
4
12
3
2
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Customer service software you can depend on
Last updated: March 2026
Deskpro Alternatives & Competitors (2026)
Top 7 free alternatives
SysAid
AI-enabled ITSM platform for businesses of all sizes
Value for money
No pricing info
Starting price
Functionality
Approval Process Control
4.8/5
API
4.7/5
Alerts/Notifications
4.6/5
Top Features
Access Controls/Permissions
5/5
Alerts/Escalation
3.5/5
Application Management
N/A
Freshservice
A complete IT service management (ITSM) tool for business
0.1
Value for money
Starting price
0.2
Functionality
Analytics
4.4/5
Alerts/Notifications
4.3/5
API
4.3/5
Top Features
Access Controls/Permissions
5/5
Alerts/Escalation
3.5/5
Application Management
N/A
Zoho Desk
Customer service software for businesses of all sizes
Value for money
Starting price
Functionality
Account Management
5/5
Activity Dashboard
4.8/5
API
4.5/5
Top Features
Access Controls/Permissions
5/5
Alerts/Escalation
3.5/5
AI Summarization
N/A
Intercom
AI-powered customer service with helpdesk
0.5
Value for money
Starting price
0.1
Functionality
Access Controls/Permissions
5/5
Activity Dashboard
5/5
Activity Tracking
4.2/5
Top Features
Access Controls/Permissions
5/5
Alerts/Escalation
3.5/5
AI Summarization
N/A
Freshdesk
Online helpdesk system and customer service software
0.1
Value for money
Starting price
0.2
Functionality
Activity Dashboard
4.9/5
Alerts/Notifications
4.5/5
Activity Tracking
4.4/5
Top Features
Access Controls/Permissions
5/5
Alerts/Escalation
3.5/5
AI Summarization
N/A
JIRA Service Management
IT service platform for unified support
0.2
Value for money
Starting price
Functionality
Alerts/Notifications
4.4/5
Access Controls/Permissions
4.3/5
Alerts/Escalation
4.2/5
Top Features
Access Controls/Permissions
5/5
Alerts/Escalation
3.5/5
Activity Dashboard
N/A
Salesforce Service Cloud
AI powered customer service management platform
0.3
Value for money
Starting price
0.1
Functionality
Alerts/Notifications
4.7/5
Accounting Integration
4.5/5
Activity Tracking
4.5/5
Top Features
Access Controls/Permissions
5/5
Alerts/Escalation
3.5/5
AI Summarization
N/A
0.3
Value for money
Starting price
0.2
Functionality
AI Copilot
5/5
Assignment Management
5/5
Access Controls/Permissions
4.9/5
Top Features
Access Controls/Permissions
5/5
Alerts/Escalation
3.5/5
AI Summarization
N/A
0.2
Value for money
Starting price
0.2
Functionality
Access Controls/Permissions
4.7/5
Alerts/Notifications
4.4/5
API
4.4/5
Top Features
Access Controls/Permissions
5/5
Alerts/Escalation
3.5/5
Activity Dashboard
N/A
0.3
Value for money
Starting price
0.2
Functionality
API
4.9/5
Catalog Management
4.9/5
Call Center Management
4.8/5
Top Features
Access Controls/Permissions
5/5
Alerts/Escalation
3.5/5
Activity Dashboard
N/A
Value for money
Starting price
0.1
Functionality
Activity Tracking
5/5
AI/Machine Learning
4.6/5
Alerts/Notifications
4.6/5
Top Features
Access Controls/Permissions
5/5
Alerts/Escalation
3.5/5
Approval Process Control
N/A
0.2
Value for money
Starting price
0.1
Functionality
Account Management
5/5
Agent Interface
4.8/5
Activity Tracking
4.7/5
Top Features
Access Controls/Permissions
5/5
Alerts/Escalation
3.5/5
AI Summarization
N/A
Value for money
Starting price
Functionality
Alerts/Notifications
5/5
Activity Dashboard
4.5/5
Alerts/Escalation
4.4/5
Top Features
Access Controls/Permissions
5/5
Alerts/Escalation
3.5/5
Application Management
N/A
0.1
Value for money
Starting price
0.2
Functionality
Chat/Messaging
4.9/5
Alerts/Notifications
4.5/5
Access Controls/Permissions
4.4/5
Top Features
Access Controls/Permissions
5/5
Alerts/Escalation
3.5/5
Activity Dashboard
N/A
Value for money
Starting price
0.1
Functionality
Activity Tracking
5/5
AI/Machine Learning
5/5
Alerts/Escalation
4.5/5
Top Features
Access Controls/Permissions
5/5
Alerts/Escalation
3.5/5
API
N/A
0.1
Value for money
Starting price
0.1
Functionality
Access Controls/Permissions
4.8/5
Alerts/Escalation
4.1/5
Alerts/Notifications
3.8/5
Top Features
Access Controls/Permissions
5/5
Alerts/Escalation
3.5/5
AI Summarization
N/A
0.1
Value for money
Starting price
0.2
Functionality
AI Copilot
5/5
Alerts/Notifications
4.7/5
Alerts/Escalation
4.6/5
Top Features
Access Controls/Permissions
5/5
Alerts/Escalation
3.5/5
API
N/A
0.2
Value for money
Starting price
0.1
Functionality
Alerts/Notifications
4.5/5
Alerts/Escalation
4.3/5
Activity Tracking
4.3/5
Top Features
Access Controls/Permissions
5/5
Alerts/Escalation
3.5/5
AI Summarization
N/A
0.3
Value for money
Starting price
0.1
Functionality
Account Management
5/5
Archiving & Retention
4.6/5
Activity Dashboard
4.6/5
Top Features
Access Controls/Permissions
5/5
Alerts/Escalation
3.5/5
Access Controls/Permissions
N/A
0.3
Value for money
Starting price
0.2
Functionality
Activity Tracking
4.4/5
Access Controls/Permissions
4.2/5
Accounting
4/5
Top Features
Access Controls/Permissions
5/5
Alerts/Escalation
3.5/5
AI Summarization
N/A