App comparison
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Deskpro
5
24
4
12
3
2
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Customer service software you can depend on
Last updated: June 2026
Deskpro Alternatives & Competitors (2026)
Top 8 free alternatives
Yonyx
Decision tree driven Interactive guides for customer service
0.3
Value for money
Starting price
0.2
Functionality
API
4.9/5
Catalog Management
4.9/5
Call Center Management
4.8/5
Top Features
Access Controls/Permissions
5/5
Alerts/Escalation
3.5/5
Activity Dashboard
N/A
LiveAgent
Multichannel Help Desk Solution with Powerful AI Features
0.1
Value for money
Starting price
0.1
Functionality
Account Management
5/5
Agent Interface
4.8/5
Alerts/Escalation
4.6/5
Top Features
Access Controls/Permissions
5/5
Alerts/Escalation
3.5/5
AI Summarization
N/A
SysAid
AI-enabled ITSM platform for businesses of all sizes
Value for money
No pricing info
Starting price
Functionality
Approval Process Control
4.8/5
API
4.7/5
Alerts/Notifications
4.6/5
Top Features
Access Controls/Permissions
5/5
Alerts/Escalation
3.5/5
Application Management
N/A
Zoho Desk
Customer service software for businesses of all sizes
Value for money
Starting price
Functionality
Account Management
5/5
Activity Dashboard
4.8/5
API
4.5/5
Top Features
Access Controls/Permissions
5/5
Alerts/Escalation
3.5/5
AI Summarization
N/A
Freshservice
A complete IT service management (ITSM) tool for business
0.1
Value for money
Starting price
0.2
Functionality
API
4.4/5
Access Controls/Permissions
4.3/5
Alerts/Notifications
4.3/5
Top Features
Access Controls/Permissions
5/5
Alerts/Escalation
3.5/5
Application Management
N/A
Freshdesk
Online helpdesk system and customer service software
0.1
Value for money
Starting price
0.1
Functionality
Activity Dashboard
4.9/5
Alerts/Notifications
4.5/5
Alerts/Escalation
4.4/5
Top Features
Access Controls/Permissions
5/5
Alerts/Escalation
3.5/5
AI Summarization
N/A
JIRA Service Management
IT service platform for unified support
0.2
Value for money
Starting price
Functionality
Alerts/Notifications
4.4/5
Access Controls/Permissions
4.3/5
Alerts/Escalation
4.2/5
Top Features
Access Controls/Permissions
5/5
Alerts/Escalation
3.5/5
Activity Dashboard
N/A
Zendesk Suite
AI powered customer service across all channels
0.3
Value for money
Starting price
0.1
Functionality
Account Management
5/5
Archiving & Retention
4.6/5
Activity Dashboard
4.6/5
Top Features
Access Controls/Permissions
5/5
Alerts/Escalation
3.5/5
Access Controls/Permissions
N/A
Salesforce Service Cloud
AI powered customer service management platform
0.3
Value for money
Starting price
0.1
Functionality
Alerts/Notifications
4.7/5
Accounting Integration
4.5/5
Activity Dashboard
4.5/5
Top Features
Access Controls/Permissions
5/5
Alerts/Escalation
3.5/5
AI Summarization
N/A
Bitrix24
All in one business management workspace
0.3
Value for money
Starting price
0.2
Functionality
Activity Tracking
4.4/5
Access Controls/Permissions
4.2/5
Accounting
4/5
Top Features
Access Controls/Permissions
5/5
Alerts/Escalation
3.5/5
AI Summarization
N/A
Intercom
AI-powered customer service with helpdesk
0.5
Value for money
Starting price
0.1
Functionality
Access Controls/Permissions
5/5
Activity Dashboard
5/5
Activity Tracking
4.2/5
Top Features
Access Controls/Permissions
5/5
Alerts/Escalation
3.5/5
AI Summarization
N/A
Value for money
Starting price
Functionality
Alerts/Notifications
5/5
Activity Dashboard
4.5/5
Alerts/Escalation
4.4/5
Top Features
Access Controls/Permissions
5/5
Alerts/Escalation
3.5/5
API
N/A
0.1
Value for money
Starting price
0.2
Functionality
AI Copilot
5/5
Alerts/Notifications
4.7/5
Alerts/Escalation
4.6/5
Top Features
Access Controls/Permissions
5/5
Alerts/Escalation
3.5/5
API
N/A
Value for money
Starting price
0.1
Functionality
Activity Tracking
5/5
AI/Machine Learning
4.6/5
Alerts/Notifications
4.6/5
Top Features
Access Controls/Permissions
5/5
Alerts/Escalation
3.5/5
Approval Process Control
N/A
Value for money
Starting price
0.1
Functionality
Activity Tracking
5/5
AI/Machine Learning
5/5
Alerts/Escalation
4.5/5
Top Features
Access Controls/Permissions
5/5
Alerts/Escalation
3.5/5
API
N/A
0.2
Value for money
Starting price
0.2
Functionality
Access Controls/Permissions
4.7/5
Alerts/Notifications
4.4/5
API
4.4/5
Top Features
Access Controls/Permissions
5/5
Alerts/Escalation
3.5/5
Activity Dashboard
N/A
0.1
Value for money
Starting price
0.2
Functionality
Chat/Messaging
4.9/5
Alerts/Notifications
4.5/5
Access Controls/Permissions
4.4/5
Top Features
Access Controls/Permissions
5/5
Alerts/Escalation
3.5/5
Activity Dashboard
N/A
0.2
Value for money
Starting price
0.1
Functionality
Alerts/Notifications
4.5/5
Alerts/Escalation
4.3/5
Activity Tracking
4.3/5
Top Features
Access Controls/Permissions
5/5
Alerts/Escalation
3.5/5
AI Summarization
N/A
0.1
Value for money
Starting price
0.1
Functionality
Access Controls/Permissions
4.8/5
Alerts/Escalation
4.1/5
Alerts/Notifications
3.8/5
Top Features
Access Controls/Permissions
5/5
Alerts/Escalation
3.5/5
AI Summarization
N/A
0.3
Value for money
Starting price
0.3
Functionality
Activity Dashboard
5/5
Alerts/Escalation
4.7/5
AI Copilot
N/A
Top Features
Access Controls/Permissions
5/5
Alerts/Escalation
3.5/5
Application Management
N/A
