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Deskpro vs Milvus Comparison (2026)
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4.4
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Good recommendations?
Overview
Deskpro is multi-channel helpdesk software that can be Cloud or self-hosted. The helpdesk app includes using filters, custom fields, macros, quick replies, labels, triggers and notes. You can also use Deskpro to generate self-help content for your clients. Other features of the app include live chat, customer feedback and suggestion tools, custom branding, 3rd party integrations and advanced reporting.
Milvus is an IT management platform which is available only in Portuguese. The system includes capabilities for managing IT assets, help desks, support/issue tickets, service catalogs, remote access, file transfer, device discovery, IT inventory, asset monitoring, customer documentation, and more.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.6
38
5
4
3
2
1
24
12
2
0
0
- Value for money
- Ease of use
- Features
- Customer support
4.8
298
5
4
3
2
1
257
36
4
1
0
- Value for money
- Ease of use
- Features
- Customer support
Pros
Mehak A.
Software Engineer
Pros
Not enoughreviews yet
Cons
Not enoughreviews yet
Cons
Not enoughreviews yet
- Vendor responds to reviews
- Last review2 years ago
- Vendor responds to reviews
- Last review8 months ago
Key features
- Total features133
- AI Summarization
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Application Management
- Approval Process Control
- Assignment Management
- Audit Trail
- Automated Responses
- Automated Routing
- Autoresponders
- CRM
- Call Center Management
- Canned Responses
- Capacity Management
- Catalog Management
- Change Management
- Chat/Messaging
- Chatbot
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Compliance Management
- Configurable Workflow
- Contact Database
- Contact Management
- Content Library
- Content Management
- Contract/License Management
- Customer Communication
- Customer Database
- Customer History
- Customer Portal
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Import/Export
- Data Security
- Decision Support
- Discussions/Forums
- Document Management
- Document Storage
- Drag & Drop
- Drag & Drop Editor
- Email Alerts
- Email Management
- Email Templates
- Event Triggered Actions
- Feedback Management
- File Management
- File Sharing
- For Insurance Industry
- Full Text Search
- Generative AI
- Geotargeting
- Help Desk Management
- IT Asset Management
- IT Asset Tracking
- IT Reporting
- IVR
- Inbox Management
- Incident Management
- Interaction Tracking
- Inventory Management
- Issue Auditing
- Issue Scheduling
- Key Performance Indicators
- Knowledge Base Management
- Knowledge Management
- Language Detection
- Lead Management
- License Management
- Live Chat
- Macros/Templated Responses
- Maintenance Scheduling
- Mobile Access
- Mobile Alerts
- Mobile App
- Mobile Interface
- Monitoring
- Multi-Channel Communication
- Multi-Language
- Multiple Data Sources
- Offline Form
- Online Forums
- Performance Metrics
- Personalization
- Pre-built Templates
- Prioritization
- Proactive Chat
- Problem Management
- Project Management
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-time Consumer-facing Chat
- Recurring Issues
- Release Management
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Rich Text Editor
- Role-Based Permissions
- SEO Management
- SSL Security
- Sales Pipeline Management
- Search
- Search/Filter
- Secure Data Storage
- Self Service Portal
- Service Catalog
- Service Level Agreement (SLA) Management
- Single Sign On
- Social Media Integration
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Tagging
- Task Management
- Task Scheduling
- Template Management
- Templates
- Text Editing
- Third-Party Integrations
- Ticket Management
- Transcripts/Chat History
- Transfers/Routing
- User Management
- WYSIWYG Editor
- Web Notifications
- Website Integration
- Widgets
- Wiki
- Workflow Automation
- Workflow Management
- Total features49
- AI Summarization
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Application Management
- Approval Process Control
- Assignment Management
- Audit Trail
- Automated Responses
- Automated Routing
- Autoresponders
- CRM
- Call Center Management
- Canned Responses
- Capacity Management
- Catalog Management
- Change Management
- Chat/Messaging
- Chatbot
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Compliance Management
- Configurable Workflow
- Contact Database
- Contact Management
- Content Library
- Content Management
- Contract/License Management
- Customer Communication
- Customer Database
- Customer History
- Customer Portal
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Import/Export
- Data Security
- Decision Support
- Discussions/Forums
- Document Management
- Document Storage
- Drag & Drop
- Drag & Drop Editor
- Email Alerts
- Email Management
- Email Templates
- Event Triggered Actions
- Feedback Management
- File Management
- File Sharing
- For Insurance Industry
- Full Text Search
- Generative AI
- Geotargeting
- Help Desk Management
- IT Asset Management
- IT Asset Tracking
- IT Reporting
- IVR
- Inbox Management
- Incident Management
- Interaction Tracking
- Inventory Management
- Issue Auditing
- Issue Scheduling
- Key Performance Indicators
- Knowledge Base Management
- Knowledge Management
- Language Detection
- Lead Management
- License Management
- Live Chat
- Macros/Templated Responses
- Maintenance Scheduling
- Mobile Access
- Mobile Alerts
- Mobile App
- Mobile Interface
- Monitoring
- Multi-Channel Communication
- Multi-Language
- Multiple Data Sources
- Offline Form
- Online Forums
- Performance Metrics
- Personalization
- Pre-built Templates
- Prioritization
- Proactive Chat
- Problem Management
- Project Management
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-time Consumer-facing Chat
- Recurring Issues
- Release Management
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Rich Text Editor
- Role-Based Permissions
- SEO Management
- SSL Security
- Sales Pipeline Management
- Search
- Search/Filter
- Secure Data Storage
- Self Service Portal
- Service Catalog
- Service Level Agreement (SLA) Management
- Single Sign On
- Social Media Integration
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Tagging
- Task Management
- Task Scheduling
- Template Management
- Templates
- Text Editing
- Third-Party Integrations
- Ticket Management
- Transcripts/Chat History
- Transfers/Routing
- User Management
- WYSIWYG Editor
- Web Notifications
- Website Integration
- Widgets
- Wiki
- Workflow Automation
- Workflow Management
Integrations
- Total integrations26
- Adobe Commerce
- Asana
- Basecamp
- ClickUp
- Docusign
- Facebook Business Suite
- GitHub
- GitLab
- Google Analytics 360
- Highrise
- HubSpot CRM
- Jira
- Microsoft Teams
- Okta
- OneLogin
- Salesforce Nonprofit Cloud
- Shopify
- Shortcut
- Slack
- Trello
- Twilio
- WooCommerce
- Xero
- Zapier
- monday AI Work Platform
- Total integrations1
- Adobe Commerce
- Asana
- Basecamp
- ClickUp
- Docusign
- Facebook Business Suite
- GitHub
- GitLab
- Google Analytics 360
- Highrise
- HubSpot CRM
- Jira
- Microsoft Teams
- Okta
- OneLogin
- Salesforce Nonprofit Cloud
- Shopify
- Shortcut
- Slack
- Trello
- Twilio
- WooCommerce
- Xero
- Zapier
- monday AI Work Platform
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