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SolarWinds Service Desk vs Device42, A Freshworks Company Comparison (2026)
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Good recommendations?
SolarWinds Service Desk
4.6
(577)5
365
4
192
3
18
2
1
1
1
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Device42, A Freshworks Company
4.8
(91)5
71
4
18
3
2
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
Manage and prioritize service requests in one place with the SolarWinds Service Desk, and continuously improve how IT supports strategic business needs.
Device42 is an IT infrastructure solution for the management of assets, devices, IP addresses, cabling, inter-dependencies, role-based access, auditing and more
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
No videos yet
Pricing
User reviews
4.6
577
5
4
3
2
1
365
192
18
1
1
- Value for money
- Ease of use
- Features
- Customer support
85%
would recommend this app4.8
91
5
4
3
2
1
71
18
2
0
0
- Value for money
- Ease of use
- Features
- Customer support
91%
would recommend this appPros
“It allows you to view all of your services in one convenient location and provides real time updates.”
KP
Katrina P.
IT Analyst
“Compared to other tools, it excels and allows a full overview of all teams using the desk with interactive dashboards to assist the Management team.”
RR
Richard R.
IT Manager
“Additionally, having a feature where you can search for users in your organization and the ticket history for them is a true bonus.”
Jesse Z.
Software Engineer
Pros
“Device42’s dependency mapping gave us a much clearer understanding of how systems were connected, making change planning more reliable and reducing unexpected outages during maintenance activities.”
UD
Utkarsha D.
Computer Engineer
“An easy-to-use and scalable ITSM platform that simplifies workflows and improves efficiency, though increasing costs for additional teams and advanced features may affect affordability as organizations expand”
Balanjaneya S.
Software Engineer
“The platform handles enterprise-scale infrastructure well, with solid change management tools and clear visibility into how assets relate to each other”
TB
Tejaswi B.
Production Support Specialist
Cons
“The biggest issue was the cost per device. ”
Matt M.
Owner Director of Business Development
“It is hard to configure, relying on the command line to do many things and not easy to train admin users on administrating this tool.”
DH
Dan H.
IT Manager
“When answering to the helpdesk, my comments weren't registered.”
CM
Cláudia M.
EHS Engineer
Cons
“A powerful IT management platform that resolves incidents and asset issues effectively, but its outdated UI, occasional lag, and complex navigation make it harder to use.”
aN
akshith N.
R and D Analyst
“Device42 offers strong CMDB and asset tracking, but lacks some modern, innovative IT operations features.”
Bk
Bhagyesh k.
Java backend developer
“Reasonable pricing and solid CMDB features, but the UI feels dated and AI capabilities need improvement.”
HS
Harsha S.
Full stack developer
- Vendor responds to reviews
- Last reviewa year ago
- Vendor responds to reviews
- Last review23 days ago
Key features
- Total features180
- AI Summarization
- AI/Machine Learning
- API
- Access Controls/Permissions
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Ad hoc Reporting
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Approval Process Control
- Asset Discovery
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Audit
- Audit Management
- Audit Trail
- Automated Responses
- Automated Routing
- Autoresponders
- Availability Management
- Barcode/Ticket Scanning
- Benchmarking
- Blockage
- CMDB
- CRM
- Call Center Management
- Capacity Management
- Catalog Management
- Categorization/Grouping
- Change Management
- Chat/Messaging
- Chatbot
- Client Portal
- Cloud Asset Inventory
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Compliance Management
- Compliance Tracking
- Configurable Workflow
- Configuration Management
- Content Library
- Content Management
- Contract/License Management
- Cost Tracking
- Customer Database
- Customer Portal
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Import/Export
- Data Mapping
- Data Protection
- Data Security
- Data Visualization
- Decision Support
- Device Auto Discovery
- Document Management
- Document Storage
- Drag & Drop
- Drag & Drop Editor
- Email Alerts
- Email Management
- Email Templates
- Energy Consumption
- Feedback Management
- Fixed Asset Management
- Forms Management
- Full Text Search
- Generative AI
- Hardware Asset Inventory
- Help Desk Management
- Historical Reporting
- IT Asset Management
- IT Asset Tracking
- IT Incident Management
- IT Reporting
- IT Risk Management
- Impact Management
- Inbox Management
- Incident Management
- Incident Reporting
- Interaction Tracking
- Internal Controls Management
- Inventory Control
- Inventory Management
- Inventory Tracking
- Investigation Management
- IoT
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Key Performance Indicators
- Knowledge Base Management
- Knowledge Management
- Language Detection
- License Inventory
- License Management
- License Tracking
- Live Chat
- Localization Automation
- Macros/Templated Responses
- Maintenance Management
- Maintenance Scheduling
- Mobile Access
- Mobile Alerts
- Mobile App
- Mobile Asset Inventory
- Mobile Interface
- Monitoring
- Multi-Channel Communication
- Multi-Currency
- Multi-Language
- Network Access
- Node Management
- Online Forums
- Operational Risk Management
- Order Tracking
- Performance Metrics
- Performance Monitoring
- Personalization and Recommendation
- Policy Management
- Predictive Analytics
- Prioritization
- Problem Management
- Processes
- Procurement Management
- Project Management
- Projections
- Purchase Order Management
- Queue Management
- Quotes/Estimates
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Receiving
- Recurring Issues
- Relationship Mapping
- Release & Deployment
- Release Management
- Reminders
- Remote Access
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Request Assignment
- Requisition Management
- Resource Allocation & Planning
- Rich Text Editor
- Risk Analysis
- Risk Assessment
- Risk Reporting
- Risk Scoring
- Role-Based Permissions
- Rules-Based Workflow
- SSL Security
- Scaling
- Scheduled/Automated Reports
- Search
- Search/Filter
- Secure Data Storage
- Security
- Security Tools
- Self Service Portal
- Server Performance
- Service Catalog
- Service History
- Service Level Agreement (SLA) Management
- Service Reporting
- Service Request Management
- ServiceNow Integration
- Single Sign On
- Social Media Integration
- Software Asset Inventory
- Space Planning
- Spend Analysis
- Spend Management
- Status Tracking
- Subscription Management
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Tagging
- Task Management
- Third-Party Integrations
- Value
- Total features23
- AI Summarization
- AI/Machine Learning
- API
- Access Controls/Permissions
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Ad hoc Reporting
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Approval Process Control
- Asset Discovery
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Audit
- Audit Management
- Audit Trail
- Automated Responses
- Automated Routing
- Autoresponders
- Availability Management
- Barcode/Ticket Scanning
- Benchmarking
- Blockage
- CMDB
- CRM
- Call Center Management
- Capacity Management
- Catalog Management
- Categorization/Grouping
- Change Management
- Chat/Messaging
- Chatbot
- Client Portal
- Cloud Asset Inventory
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Compliance Management
- Compliance Tracking
- Configurable Workflow
- Configuration Management
- Content Library
- Content Management
- Contract/License Management
- Cost Tracking
- Customer Database
- Customer Portal
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Import/Export
- Data Mapping
- Data Protection
- Data Security
- Data Visualization
- Decision Support
- Device Auto Discovery
- Document Management
- Document Storage
- Drag & Drop
- Drag & Drop Editor
- Email Alerts
- Email Management
- Email Templates
- Energy Consumption
- Feedback Management
- Fixed Asset Management
- Forms Management
- Full Text Search
- Generative AI
- Hardware Asset Inventory
- Help Desk Management
- Historical Reporting
- IT Asset Management
- IT Asset Tracking
- IT Incident Management
- IT Reporting
- IT Risk Management
- Impact Management
- Inbox Management
- Incident Management
- Incident Reporting
- Interaction Tracking
- Internal Controls Management
- Inventory Control
- Inventory Management
- Inventory Tracking
- Investigation Management
- IoT
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Key Performance Indicators
- Knowledge Base Management
- Knowledge Management
- Language Detection
- License Inventory
- License Management
- License Tracking
- Live Chat
- Localization Automation
- Macros/Templated Responses
- Maintenance Management
- Maintenance Scheduling
- Mobile Access
- Mobile Alerts
- Mobile App
- Mobile Asset Inventory
- Mobile Interface
- Monitoring
- Multi-Channel Communication
- Multi-Currency
- Multi-Language
- Network Access
- Node Management
- Online Forums
- Operational Risk Management
- Order Tracking
- Performance Metrics
- Performance Monitoring
- Personalization and Recommendation
- Policy Management
- Predictive Analytics
- Prioritization
- Problem Management
- Processes
- Procurement Management
- Project Management
- Projections
- Purchase Order Management
- Queue Management
- Quotes/Estimates
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Receiving
- Recurring Issues
- Relationship Mapping
- Release & Deployment
- Release Management
- Reminders
- Remote Access
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Request Assignment
- Requisition Management
- Resource Allocation & Planning
- Rich Text Editor
- Risk Analysis
- Risk Assessment
- Risk Reporting
- Risk Scoring
- Role-Based Permissions
- Rules-Based Workflow
- SSL Security
- Scaling
- Scheduled/Automated Reports
- Search
- Search/Filter
- Secure Data Storage
- Security
- Security Tools
- Self Service Portal
- Server Performance
- Service Catalog
- Service History
- Service Level Agreement (SLA) Management
- Service Reporting
- Service Request Management
- ServiceNow Integration
- Single Sign On
- Social Media Integration
- Software Asset Inventory
- Space Planning
- Spend Analysis
- Spend Management
- Status Tracking
- Subscription Management
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Tagging
- Task Management
- Third-Party Integrations
- Value
Integrations
- Total integrations23
- Automox
- Chef Enterprise Automation Stack
- Confluence
- Dameware Remote Everywhere
- Dropbox
- Google Analytics 360
- Google Chrome
- Google Workspace
- Harvest
- Jamf Connect
- Jira
- LogMeIn Central
- LogMeIn Rescue
- LogMeIn Resolve
- Microsoft Azure
- Microsoft Entra ID
- Okta
- OneLogin
- Salesforce Sales Cloud
- Slack
- SolarWinds Observability
- Squadcast
- TeamViewer ONE
- Zapier
- Zendesk Suite
- Total integrations5
- Automox
- Chef Enterprise Automation Stack
- Confluence
- Dameware Remote Everywhere
- Dropbox
- Google Analytics 360
- Google Chrome
- Google Workspace
- Harvest
- Jamf Connect
- Jira
- LogMeIn Central
- LogMeIn Rescue
- LogMeIn Resolve
- Microsoft Azure
- Microsoft Entra ID
- Okta
- OneLogin
- Salesforce Sales Cloud
- Slack
- SolarWinds Observability
- Squadcast
- TeamViewer ONE
- Zapier
- Zendesk Suite
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