The support is excellent and details documentation. The reports generated are very helpful and it's great that I can implement Testim right into our workflow.
Second, being stable, reliable and intuitive solution, it allows achieving impressive outcome quite fast. Following best practices, it is quite easy to build very scalable automation project.
The product has excellent documentation which guides you through the onboarding process, in addition the sample project and examples are incredibly helpful.
Once a test fails in the grid, no email alerts are provided until the suite passes again. Scrolling in the app under test has to be worked around.
Pricing model is very weird when you start using the product. It's very hard to define how many tests you run if you don't know how to define a single test in a new system you are unfamiliar with.
The two major features missing for our needs are integration with Azure Devops at test-case level and copy tests between projects.