Name: WalkMe
Rating: 4.404761904761905 (63 reviews)

WalkMe vs Appcues

Product Fruits

VisualSP

Whatfix

Product Fruits is a customer onboarding platform that offers interactive tours, checklists, and tooltips to help users learn applications more efficiently. The platform includes AI-powered tools that generate product tours and announcements, while providing self-serve support through an in-app help center and knowledge base. Product Fruits also features feedback collection mechanisms and analytics to measure user satisfaction and engagement.

VisualSP is a full-featured training and support system that provides quick access to business-specific on-page training & guidance for Microsoft Apps. Ranging from interactive walkthroughs, pop-up videos, to announcement banners, in-context learning has never been this seamlessly accessible.

Whatfix helps enterprises control, accelerate, and optimize software adoption to drive measurable business outcomes from their technology investments.

WalkMe's training platform is powered by AI and contextual awareness. WalkMe's transparent overlay drive users to action, with in-app step-by-step guidance and strategically placed content delivered at the moment of need. it shows your employees software usage, their struggles and inefficiencies.

Activity Dashboard

Activity Tracking

AI Copilot

Alerts/Escalation

Alerts/Notifications

Asset Categorization

Asset Library

Asynchronous Learning

Audience Targeting

Behavior Tracking

Blended Learning

Built-in LMS

Certification & Licensing

Churn Management

Communication Management

Compliance Management

Contact Management

Content Creation

Content Library

Content Management

Contextual Guidance

Corporate/Business

Course Management

Customer Database

Customer Experience Management

Customer Segmentation

Customizable Branding

Customizable Fields

Customizable Reports

Customizable Templates

Dashboard

Data Import/Export

Data Quality Control

Data Security

Document Management

Employee Handbook

Employee Onboarding

Engagement Tracking

Event Triggered Actions

Feedback Management

Gamification

In-App Training

Interactive Content

Knowledge Base Management

Knowledge Management

Launch Management

Lead Management

Learning Management

Learning Paths/Tracks

Live Chat

Mobile Access

Mobile Learning

Modeling & Simulation

Monitoring

Multi-Channel Data Collection

Multi-Language

Orientation Workflow Management

Performance Metrics

Predictive Analytics

Progress Tracking

Real-Time Analytics

Real-Time Data

Real-Time Monitoring

Real-Time Notifications

Reporting/Analytics

Reporting & Statistics

Rich Text Editor

Search/Filter

Segmentation

Self-paced Learning

Self Service Portal

Self Service Tools

Single Sign On

Support Ticket Management

Survey/Poll Management

Surveys & Feedback

Task Management

Third-Party Integrations

Training Companies

Training Management

Trend Analysis

User Onboarding

Visitor Tracking

Visual Analytics

Widgets

Workflow Management

Open Source

WalkMe

Web-based

iPhone

iPad

Linux

Android

Windows

Pendo

WalkMe for employees

WalkMe for customers

Lead Product and Design Manager

It helps prevent us from being overwhelmed with the same monotonous questions on a daily basis.

Health Information Systems Educator

We used it to make an existing software experience much better for the end user and it delivered for us.

 legal trainee

I didn't like the mess in the searches, let's be honest, the search results are not accurate.when we look for something on the platform we expect it to enlighten us and not to suggest something else

Manager

Walkme has multi step guided experience that helps users understand critical user journeys.

We did a basic implementation but the amount of time to implement and then maintain two separate sets of product documentation was just too much.

Quality Analyst

Currently, we utilize WalkMe on our B2B website, where we can reach our dealers and sales reps who are using the site around the globe.

Senior Product Manager

Years ago, it was one of the first applications in the market that companies could utilize to increase adoption, support, and growth.

Senior Business Operations Analyst

WalkMe has been useful in removing some of the daily questions support teams typically field.

Rolling out a new platform also becomes a bit easier and alleviates the pain of having to perform training after training.

Alleviate the stress on your support teams so they can focus on big ticket items.

We have built Smart Walk-Thru's that allow users to train themselves on how to use the site and learn how to navigate around it to find what they need.

Implementation & Support Specialist

It is really easy to create launchers, tips, validation, and walk-thru to provide assistance to the users and assign tasks to newly hired employees to train them about the system and track their training record via reporting.

They will NOT let you out of your multi-year contract.

It's a nice concept to have context sensitive help

WalkMe lives on top of a website or software program.

Training and Learning Curve

Customer Support

User Engagement

Mobile Support

Features

Setup

Small Business

Mid-size Business

Large Enterprises

Produktly

Produktly is a comprehensive digital adoption software suite designed to optimize onboarding, boost product adoption, and improve user retention. With features like interactive product tours, customizable checklists, roadmaps, and feedback widgets, Produktly helps businesses guide users through even complex product flows.

Appcues makes it easy to measure and improve product adoption on web and mobile apps—without a developer. The no-code platform empowers non-technical teams to track and analyze product usage, and publish beautiful in-app onboarding tours, announcements, and surveys, in minutes.

Appcues

Chameleon

Userpilot

Rocketlane

Start

Grow

Scale

helps with the onboarding process of the new users into our system, allowing them to easily understand the complex workflows and UI elements we have on the screens;

Marketing Associate

With Appcues, we are now able to improve customer engagement as well as create further messaging around new offers or opportunities to improve their experience within our app.

Product Designer

Appcues has helped our team quickly role out in-product communication that drastically improve our users experience and impact key business metrics across our funnel.

Our Marketing team previously had to rely on developers to implement models or flows that would allow us to help engage our customers further by either activating them on unused features or highlighting product improvements.

Content Manager

It's also super handy when you have a system outage or maintenance to schedule- you can send out an instant alert so that our support team isn't stuck having to respond to the same email over and over again.

Brand Experience

In addition to that, it allows us to make specific communications about updates, or relevant information in a simple way.

Product Manager

NPS - data exploration and the fact that only supports one language (doesn't adapt to the user language as the flows)

Our team has had great success using it for new user onboarding and product tours, directly improving our activation rates.

We experienced a couple of technical setbacks with the product.

We've been looking for a similar solution for years that we could put onto our platform to notify users of updates, issues and changes.

We no longer have to send formal emails, but can now send quick and instant alerts.

Doesn't seem to be an undo option (or at least I can't find) when creating flows.

Being able to quickly enable and disable it makes a huge difference in our workflow.

WalkMe vs Appcues Comparison (2026)

WalkMe

Appcues

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives