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LiveChat vs WalkMe Comparison (2026)
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Good recommendations?
Overview
LiveChat serves as a fully capable tool to provide a complex customer service and proactively convert website visitors into customers.
WalkMe's training platform is powered by AI and contextual awareness. WalkMe's transparent overlay drive users to action, with in-app step-by-step guidance and strategically placed content delivered at the moment of need. it shows your employees software usage, their struggles and inefficiencies.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.6
1.7K
5
4
3
2
1
1.2K
429
63
13
6
- Value for money
- Ease of use
- Features
- Customer support
80%
would recommend this app4.4
64
5
4
3
2
1
37
19
6
1
1
- Value for money
- Ease of use
- Features
- Customer support
65%
would recommend this appPros
“the LiveChat notifications work on every message, I was also able to transform a conversation into a ticket when the chat ended with a workflow automation that worked the first time!”
Brian S.
Director
“Limited customization of AI responses, had some spam come through that muddied up responses, AI responses could be improved with longer, more-detailed questions”
Jenna O.
Digital Marketer
“The multitude of settings really allows us to customize our and the customer experience.”
CP
Chris P.
Supervisor
Pros
“It helps prevent us from being overwhelmed with the same monotonous questions on a daily basis.”
BS
Brion S.
Lead Product and Design Manager
“We used it to make an existing software experience much better for the end user and it delivered for us.”
CL
Carlo L.
Health Information Systems Educator
“Currently, we utilize WalkMe on our B2B website, where we can reach our dealers and sales reps who are using the site around the globe.”
JM
Justin M.
Quality Analyst
Cons
“It behaves differently depending on whether it is used via browser or mobile, with absurd functional limits for a paid professional service.”
Michela d.
Managing director
“Some times the live chat communication can lead to misunderstandings due to improper way of expressing the statements.”
MM
Mohammed M.
Project manager
“I cannot remove nor rename a segment, this is a long time bug, I am used to, meaning that I can remove or rename it, but it then reappears 🤷♀️”
PB
Paul B.
Customer Experience Manager
Cons
“I didn't like the mess in the searches, let's be honest, the search results are not accurate.when we look for something on the platform we expect it to enlighten us and not to suggest something else”
MB
Moussa B.
legal trainee
“We did a basic implementation but the amount of time to implement and then maintain two separate sets of product documentation was just too much.”
Rick B.
CEO
“They will NOT let you out of your multi-year contract.”
Rick B.
CEO
- Vendor responds to reviews
- Last reviewa month ago
- Vendor responds to reviews
- Last review11 days ago
Key features
- Total features120
- AI Copilot
- AI Summarization
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Asset Categorization
- Asset Library
- Asynchronous Learning
- Audience Targeting
- Automated Responses
- Automated Routing
- Autoresponders
- Behavior Tracking
- Blended Learning
- Built-in LMS
- CRM
- Call Center Management
- Campaign Management
- Canned Responses
- Certification & Licensing
- Chat/Messaging
- Chatbot
- Churn Management
- Collaboration Tools
- Communication Management
- Compliance Management
- Configurable Workflow
- Contact Management
- Content Creation
- Content Library
- Content Management
- Contextual Guidance
- Conversation Intelligence
- Corporate/Business
- Course Management
- Customer Database
- Customer Experience Management
- Customer History
- Customer Journey Mapping
- Customer Portal
- Customer Segmentation
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Quality Control
- Data Security
- Deal Management
- Document Management
- Document Storage
- Drag & Drop
- Email Management
- Email Marketing
- Email Templates
- Employee Handbook
- Employee Onboarding
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- File Sharing
- Gamification
- Generative AI
- Geotargeting
- In-App Training
- Inbox Management
- Interaction Tracking
- Interactive Content
- Internal Chat Integration
- Key Performance Indicators
- Knowledge Base Management
- Knowledge Management
- Language Detection
- Launch Management
- Lead Capture
- Lead Generation
- Lead Management
- Lead Nurturing
- Lead Qualification
- Learning Management
- Learning Paths/Tracks
- Live Chat
- Macros/Templated Responses
- Marketing Automation
- Mobile Access
- Mobile App
- Mobile Learning
- Modeling & Simulation
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Language
- Multiple Data Sources
- Natural Language Processing
- Offline Form
- Opportunity Management
- Orientation Workflow Management
- Performance Metrics
- Personalization
- Predictive Analytics
- Prioritization
- Proactive Chat
- Progress Tracking
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-time Consumer-facing Chat
- Referral Tracking
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Rich Text Editor
- Role-Based Permissions
- Sales Reports
- Sales Trend Analysis
- Screen Sharing
- Search/Filter
- Secure Data Storage
- Segmentation
- Self Service Portal
- Self Service Tools
- Self-paced Learning
- Sentiment Analysis
- Service Level Agreement (SLA) Management
- Single Sign On
- Social Media Integration
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Automation
- Task Management
- Territory Management
- Third-Party Integrations
- Ticket Management
- Training Companies
- Training Management
- Transcripts/Chat History
- Transfers/Routing
- Trend Analysis
- User Onboarding
- Visitor Tracking
- Visual Analytics
- Web-based Deployment
- Widgets
- Workflow Automation
- Workflow Management
- Total features88
- AI Copilot
- AI Summarization
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Asset Categorization
- Asset Library
- Asynchronous Learning
- Audience Targeting
- Automated Responses
- Automated Routing
- Autoresponders
- Behavior Tracking
- Blended Learning
- Built-in LMS
- CRM
- Call Center Management
- Campaign Management
- Canned Responses
- Certification & Licensing
- Chat/Messaging
- Chatbot
- Churn Management
- Collaboration Tools
- Communication Management
- Compliance Management
- Configurable Workflow
- Contact Management
- Content Creation
- Content Library
- Content Management
- Contextual Guidance
- Conversation Intelligence
- Corporate/Business
- Course Management
- Customer Database
- Customer Experience Management
- Customer History
- Customer Journey Mapping
- Customer Portal
- Customer Segmentation
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Quality Control
- Data Security
- Deal Management
- Document Management
- Document Storage
- Drag & Drop
- Email Management
- Email Marketing
- Email Templates
- Employee Handbook
- Employee Onboarding
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- File Sharing
- Gamification
- Generative AI
- Geotargeting
- In-App Training
- Inbox Management
- Interaction Tracking
- Interactive Content
- Internal Chat Integration
- Key Performance Indicators
- Knowledge Base Management
- Knowledge Management
- Language Detection
- Launch Management
- Lead Capture
- Lead Generation
- Lead Management
- Lead Nurturing
- Lead Qualification
- Learning Management
- Learning Paths/Tracks
- Live Chat
- Macros/Templated Responses
- Marketing Automation
- Mobile Access
- Mobile App
- Mobile Learning
- Modeling & Simulation
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Language
- Multiple Data Sources
- Natural Language Processing
- Offline Form
- Opportunity Management
- Orientation Workflow Management
- Performance Metrics
- Personalization
- Predictive Analytics
- Prioritization
- Proactive Chat
- Progress Tracking
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-time Consumer-facing Chat
- Referral Tracking
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Rich Text Editor
- Role-Based Permissions
- Sales Reports
- Sales Trend Analysis
- Screen Sharing
- Search/Filter
- Secure Data Storage
- Segmentation
- Self Service Portal
- Self Service Tools
- Self-paced Learning
- Sentiment Analysis
- Service Level Agreement (SLA) Management
- Single Sign On
- Social Media Integration
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Automation
- Task Management
- Territory Management
- Third-Party Integrations
- Ticket Management
- Training Companies
- Training Management
- Transcripts/Chat History
- Transfers/Routing
- Trend Analysis
- User Onboarding
- Visitor Tracking
- Visual Analytics
- Web-based Deployment
- Widgets
- Workflow Automation
- Workflow Management
Integrations
- Total integrations107
- 1CRM
- 1Password
- 2way
- ActiveCampaign
- Adobe Commerce
- Amazon Simple Storage Service (S3)
- Asana
- Azure Blob Storage
- Basecamp
- Benchmark Email
- BigCommerce
- Campaign Monitor by Marigold
- Capsule
- ChatBot
- ChatGPT
- Claude
- Close
- Constant Contact
- CoreCommerce
- Docusign
- Docusign CLM
- Dropbox
- Drupal
- EKM
- Ecwid
- Evernote Teams
- Firefly
- FreshBooks
- Freshdesk
- FullContact
- Gemini
- GetResponse
- GitHub
- GoDaddy Website Builder
- Gold-Vision CRM
- Google Ads
- Google Analytics 360
- Google Calendar
- Google Contacts
- Helpmonks
- Highrise
- HubSpot Agent Hub
- HubSpot CRM
- HubSpot Marketing Hub
- Instapage
- JIRA Service Management
- Jimdo
- Jira
- Joomla
- Keap
- Kissmetrics
- Kommo
- Landingi
- LeadSquared
- LiveAgent
- LogMeIn Rescue
- Magentrix
- Meta for Business
- Microsoft Azure
- Microsoft Clarity
- Microsoft To Do
- Mixpanel
- Okta
- Olark
- Omnistar Affiliate
- OpenCart
- Ortto
- Perplexity
- Pinnacle Cart
- Pipedrive
- Playvox
- Podio
- PrestaShop
- ProProfs Knowledge Base
- ProjectManager
- SAP AI Consultant
- SAP Access Control
- SAP Agent Performance Management
- SAP Analytics Cloud
- SAP Ariba
- SAP Ariba Contracts
- SAP BTP
- SAP BW/4HANA
- SAP Build
- SAP Business ByDesign
- SAP Business Network Supply Chain Collaboration
- SAP Business One
- SAP Business Planning and Consolidation
- SAP BusinessObjects Business Intelligence
- SAP CPQ
- SAP Commerce Cloud
- SAP Concur
- SAP Conversational AI
- SAP Crystal Reports
- SAP Customer Data Platform
- SAP Customer Experience
- SAP Customer Identity and Access Management
- SAP Data Intelligence
- SAP Data Services
- SAP Datasphere
- SAP Digital Manufacturing Cloud
- SAP Digital Supply Chain Management
- SAP Enable Now
- SAP Enterprise Asset Management
- SAP Enterprise Product Development
- SAP Event Ticketing
- SAP Extended Warehouse Management
- SAP Field Service Management
- SAP Fieldglass
- SAP HANA Cloud
- SAP Information Steward
- SAP Integrated Business Planning
- SAP Integration Suite
- SAP Marketing Cloud
- SAP S/4HANA Cloud
- SAP Sales Cloud
- SAP Service Cloud
- SAP Service and Asset Manager
- SAP Signavio
- SAP Single Sign-On
- SAP SuccessFactors HCM
- SAP SuccessFactors Incentive Management (formerly SAP Commissions)
- SAP SuccessFactors Work Zone
- SFTPPlus
- Salesforce Data Cloud
- Salesforce Platform
- Salesforce Revenue Cloud
- Salesforce Sales Cloud
- Shift4Shop
- Shopify
- Shoplo
- Slack
- Squarespace
- Stripe Billing
- Stripe Issuing
- Stripe Payments
- Talkdesk
- TeamViewer ONE
- Todoist
- Toggl
- Trello
- Triggerbee
- Twilio
- Twilio Segment
- Twitter/X
- Unbounce
- Volusion
- WHMCS
- Webflow
- Weebly
- WhatConverts
- Wishpond
- Wix
- WooCommerce
- Woopra
- WordPress
- X-Cart
- Zapier
- Zen Cart
- Zendesk Suite
- Zoho CRM
- Zoom Workplace
- elevio
- iContact
- Total integrations66
- 1CRM
- 1Password
- 2way
- ActiveCampaign
- Adobe Commerce
- Amazon Simple Storage Service (S3)
- Asana
- Azure Blob Storage
- Basecamp
- Benchmark Email
- BigCommerce
- Campaign Monitor by Marigold
- Capsule
- ChatBot
- ChatGPT
- Claude
- Close
- Constant Contact
- CoreCommerce
- Docusign
- Docusign CLM
- Dropbox
- Drupal
- EKM
- Ecwid
- Evernote Teams
- Firefly
- FreshBooks
- Freshdesk
- FullContact
- Gemini
- GetResponse
- GitHub
- GoDaddy Website Builder
- Gold-Vision CRM
- Google Ads
- Google Analytics 360
- Google Calendar
- Google Contacts
- Helpmonks
- Highrise
- HubSpot Agent Hub
- HubSpot CRM
- HubSpot Marketing Hub
- Instapage
- JIRA Service Management
- Jimdo
- Jira
- Joomla
- Keap
- Kissmetrics
- Kommo
- Landingi
- LeadSquared
- LiveAgent
- LogMeIn Rescue
- Magentrix
- Meta for Business
- Microsoft Azure
- Microsoft Clarity
- Microsoft To Do
- Mixpanel
- Okta
- Olark
- Omnistar Affiliate
- OpenCart
- Ortto
- Perplexity
- Pinnacle Cart
- Pipedrive
- Playvox
- Podio
- PrestaShop
- ProProfs Knowledge Base
- ProjectManager
- SAP AI Consultant
- SAP Access Control
- SAP Agent Performance Management
- SAP Analytics Cloud
- SAP Ariba
- SAP Ariba Contracts
- SAP BTP
- SAP BW/4HANA
- SAP Build
- SAP Business ByDesign
- SAP Business Network Supply Chain Collaboration
- SAP Business One
- SAP Business Planning and Consolidation
- SAP BusinessObjects Business Intelligence
- SAP CPQ
- SAP Commerce Cloud
- SAP Concur
- SAP Conversational AI
- SAP Crystal Reports
- SAP Customer Data Platform
- SAP Customer Experience
- SAP Customer Identity and Access Management
- SAP Data Intelligence
- SAP Data Services
- SAP Datasphere
- SAP Digital Manufacturing Cloud
- SAP Digital Supply Chain Management
- SAP Enable Now
- SAP Enterprise Asset Management
- SAP Enterprise Product Development
- SAP Event Ticketing
- SAP Extended Warehouse Management
- SAP Field Service Management
- SAP Fieldglass
- SAP HANA Cloud
- SAP Information Steward
- SAP Integrated Business Planning
- SAP Integration Suite
- SAP Marketing Cloud
- SAP S/4HANA Cloud
- SAP Sales Cloud
- SAP Service Cloud
- SAP Service and Asset Manager
- SAP Signavio
- SAP Single Sign-On
- SAP SuccessFactors HCM
- SAP SuccessFactors Incentive Management (formerly SAP Commissions)
- SAP SuccessFactors Work Zone
- SFTPPlus
- Salesforce Data Cloud
- Salesforce Platform
- Salesforce Revenue Cloud
- Salesforce Sales Cloud
- Shift4Shop
- Shopify
- Shoplo
- Slack
- Squarespace
- Stripe Billing
- Stripe Issuing
- Stripe Payments
- Talkdesk
- TeamViewer ONE
- Todoist
- Toggl
- Trello
- Triggerbee
- Twilio
- Twilio Segment
- Twitter/X
- Unbounce
- Volusion
- WHMCS
- Webflow
- Weebly
- WhatConverts
- Wishpond
- Wix
- WooCommerce
- Woopra
- WordPress
- X-Cart
- Zapier
- Zen Cart
- Zendesk Suite
- Zoho CRM
- Zoom Workplace
- elevio
- iContact
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