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Appcues
4.8
(101)

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UX personalization and product-let growth platform

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(3)

Appcues Pricing, Features, Reviews and Alternatives

Appcues product overview

Price starts from

249

Per year

Per Feature

What is Appcues?

Appcues is a cloud platform, which helps product teams to apply UX design processes on applications through analysis of user interactions. Key features include user onboarding, feedback collection, employee engagement tracking, goal management, A/B testing, and reporting.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Phone Support
Knowledge Base

Training options

Documentation
Live Online
Videos
Webinars
In Person

Appcues pricing information

Value for money

4.6

/5

101

Starting from

249

Per year

Per Feature

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Appcues features

Functionality

4.5

/5

101

Total features

20

1 categories

Most valued features by users

Reporting/Analytics
API
Alerts/Notifications
Engagement Tracking
Activity Tracking
User Onboarding
Survey/Poll Management
Data Quality Control

Appcues users reviews

Overall Rating

4.8

/5

101

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.6/10
Rating distribution

5

4

3

2

1

83

15

1

1

1

Pros
I really like that its easy and intuitive to use. I generally do not need any user documentation or help when creating, and that is always a good thing for me.
Appcues does a great job of making their tool accessible. I love being able to build flows inside my app, it helps me step into my users' shoes.
Amazing, the support we get is great, The rep is always there to offer us help when we need it.
Cons
It's missing a way to easily analyse your data and to see where your users drop off (only available through third-party integration).
The segmentation settings can be a bit confusing at times.
I do worry about users getting annoyed of seeing certain message groups, like training notifications, etc.
Overall Rating

Help Your Customers Adopt Your Platform Quicker!

Reviewed 9 months ago

Transcript

Jared D.: I'm Jared, a Customer Success Manager, and I would give Appcues a five out of five stars. For...

AvatarImg
AvatarImg

Brandon G.

Technical Support Specialist

Internet, 11-50 employees

Review source

Overall Rating

AppCues is a leader and an Innovator

Reviewed a year ago

Transcript

Brandon G.: Hi, my name is Brandon. I'm a tech support specialist, and I give AppCues five stars out...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Help Your Customers Adopt Your Platform Quicker!

Reviewed 3 years ago

Appcues has been great for efficiently communicating to current customers about new features, updates or issues with our platform being down. We've enjoyed using it so far, but need to take better advantage of all the ways it can be implemented by different departments. We have found that our users' interaction with Appcues has been fairly lower than we'd like, but look to improve the adoption.

Pros

Appcues easily allows us to add in-app messaging to our customers for onboarding, new feature announcements, outage reporting and surveys/feedback. Their interface lays over our app, so we can add various flows and cues without having to bug (pun intended) our engineering team. There's some great reporting features and a good amount of customization through their API and their new integration with Salesforce.

Cons

The tool can be a bit buggy at times. If I'm working on a flow, sometimes it won't save my work or may get stuck, so I'll have to refresh the flow builder and pickup where I left off. Also, I can understand how it's challenging to build a UI to do what they do, but I do think there could be some improvements without their builder that would make it a bit more intuitive. I was also very surprised that Appcues didn't use their own product for walking a new user through using their flow builder.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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So glad I convinced the boss to pay for this

Reviewed 3 years ago

We're using it to provide a far better onboarding experience for new users. It's been great so far and we're excited as we're two months in and haven't really scratched the surface of what's possible with Appcues.

Pros

It's incredibly easy to use, the interface is nice and simple - they've prioritised this over just making it look impressive. It doesn't take much time to build impressive and effective experiences for customers. Best of all it allows me to provide the right assistance to my customers at the right time.

Cons

The installation is difficult/impossible without the intervention of a developer. It seems to be a very 'American' business in that there's an assumption that creating experiences in English is enough for most people, support for multilingual flows/checklists/NPS is an enterprise feature - which I find bizarre.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Appcues for user onboarding

Reviewed a year ago

Overall we are pretty happy with our experience using Appcues.

Pros

The ease of use of the campaign editor, allows our marketing team to create content when new features are released, the tools to track the success of the campaign and measure customer engagement.

Cons

We experienced a couple of technical setbacks with the product. Thankfully the support team helped us resolve them fast.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Appcues = Game Changer

Reviewed 3 years ago

We initially used Appcues to support a freemium period we offered to all of our customers, as well as, a beta period that was targeted to a small subset of customers. From those two use cases, we saw immediate increase in engagement as well as a reduction in support tickets. We also include Appcues in our customer support process in which we analyze the common requests and design a self-service component to help deflect related tickets. We've seen between 20 - 40% reduction in support tickets in the related areas!

Pros

Appcues' simple and intuitive design makes it easy to implement and use! We were able to get up and running quickly, with little support and immediate saw results. The Appcues team is super helpful, outgoing and committed to each customer's success.

Cons

I don't dislike anything about Appcues. The product could use some enhancements to expand its functionality, such as: adding a scheduling tool, more criteria for establishing / tracking goals, and easier integration with APIs.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Appcues allows our Marketing team to accomplish more than ever before.

Reviewed 2 years ago

Our Marketing team previously had to rely on developers to implement models or flows that would allow us to help engage our customers further by either activating them on unused features or highlighting product improvements. With Appcues, we are now able to improve customer engagement as well as create further messaging around new offers or opportunities to improve their experience within our app.

Pros

Appcues' Chrome extension is far and above one of it's most useful features. We are able to construct and visualize flows where it matters, within our app. Being able to quickly enable and disable it makes a huge difference in our workflow.

Cons

Occasionally, the Chrome extension can be buggy. This has led to some frustrating moments or awkward presentations where I've struggled to get the app to behave. Overall, this hasn't been a large blocker to seeing success with the app.

Appcues FAQs and common questions

Q. What type of pricing plans does Appcues offer?

Appcues has the following pricing plans:
Starting from: $249.00/year
Pricing model: Subscription
Free Trial: Available


Q. Who are the typical users of Appcues?

Appcues has the following typical customers:
Large Enterprises, Mid Size Business, Small Business


Q. What languages does Appcues support?

Appcues supports the following languages:
English


Q. Does Appcues support mobile devices?

Appcues supports the following devices:
iPad, iPhone


Q. Does Appcues offer an API?

Yes, Appcues has an API available for use.


Q. What other apps does Appcues integrate with?

Appcues integrates with the following applications:
Google Analytics 360, Segment, Amplitude, Woopra, Slack, Klaviyo, Customer.io, Heap, Vero Workflows, Mixpanel, STACK, Mailchimp, HubSpot CRM, Intercom


Q. What level of support does Appcues offer?

Appcues offers the following support options:
Email/Help Desk, Phone Support, Knowledge Base

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