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Service Desk
Page 5

Service Desk Software for Large Enterprises (2026) - Page 5

Last updated: March 2026

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1 filter applied

Features

Support Ticket Management(98)

API(94)

Billing & Invoicing(19)

Third-Party Integrations(94)

Access Controls/Permissions(82)

Integrated with

Gmail(17)

Google Calendar(16)

Jira(38)

Microsoft Azure(19)

Microsoft Outlook(20)

Pricing model

Free(26)

Open Source(6)

Free Trial(93)

One Time License(4)

Subscription(100)

Devices supported

Mac(61)

iPad(65)

Android(71)

Linux(67)

Web-based(117)

iPhone(70)

Windows(86)

Organization types

Small Business(111)

Non Profit(75)

Large Enterprises

Public Administrations(61)

Freelancers(41)

Mid Size Business(113)

User rating

All Reviews

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119 software options

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Tikit

5.0

(2)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

AI-based service desk solution

Tikit is available for Large Enterprises and offers the following support options: Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat.

Read more about Tikit

Users also considered

Request Tracker

4.3

(3)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

The system you need to track the tasks you can't forget.

Request Tracker is available for Large Enterprises and offers the following support options: Phone Support, Email/Help Desk, FAQs/Forum, Knowledge Base, Chat.

Read more about Request Tracker

Users also considered

SAP Service Cloud

4.5

(2)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

AI-enabled customer service platform for remote support

SAP Service Cloud is available for Large Enterprises and offers the following support options: Email/Help Desk, FAQs/Forum, Phone Support, Knowledge Base.

Read more about SAP Service Cloud

Users also considered

tele-LOOK

4.5

(2)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

See & Solve Instantly. Live-Video Support. Starting at 0€

tele-LOOK is available for Large Enterprises and offers the following support options: Email/Help Desk, Phone Support, FAQs/Forum.

Read more about tele-LOOK

Users also considered

ServiceTonic

4.5

(2)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

ServiceTonic targets small and medium size enterprises

ServiceTonic is available for Large Enterprises and offers the following support options: Chat, Knowledge Base, Email/Help Desk, Phone Support.

Read more about ServiceTonic

Users also considered

Insightly Service

4.0

(2)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Insightly Service

Insightly Service is available for Large Enterprises.

Read more about Insightly Service

Users also considered

Jetdocs

5.0

(1)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Collaborative ticketing workflows for your internal teams

Jetdocs is available for Large Enterprises and offers the following support options: Email/Help Desk, FAQs/Forum, Phone Support, 24/7 (Live rep), Chat, Knowledge Base.

Read more about Jetdocs

Users also considered

Helpdesk 365

5.0

(1)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

SharePoint IT Ticketing System for Microsoft 365

Helpdesk 365 is available for Large Enterprises and offers the following support options: Knowledge Base, FAQs/Forum, Chat, Email/Help Desk, Phone Support, 24/7 (Live rep).

Read more about Helpdesk 365

Users also considered

HEINZELMANN

4.0

(1)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Issue tracking software for the IT sector

HEINZELMANN is available for Large Enterprises and offers the following support options: Email/Help Desk, Chat, Phone Support.

Read more about HEINZELMANN

Users also considered

Serviceware Processes

(0)

ITSM Software, Helpdesk & Service Desk for IT Organizations

Serviceware Processes is available for Large Enterprises and offers the following support options: 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support.

Read more about Serviceware Processes

Users also considered

T-HelpDesk

(0)

Advanced ticketing system

T-HelpDesk is available for Large Enterprises and offers the following support options: Chat, Email/Help Desk.

Read more about T-HelpDesk

Users also considered

TACO

(0)

Auditing Policy Monitoring Tool

TACO is available for Large Enterprises and offers the following support options: Email/Help Desk, Knowledge Base, FAQs/Forum, Phone Support, 24/7 (Live rep).

Read more about TACO

Users also considered

OpenText Service Management

(0)

IT service management and ticketing solution

OpenText Service Management is available for Large Enterprises and offers the following support options: Chat, Phone Support, Email/Help Desk, Knowledge Base.

Read more about OpenText Service Management

Users also considered

OpenText Service Management

(0)

IT service management and ticketing solution

OpenText Service Management is available for Large Enterprises and offers the following support options: Chat, Phone Support, Email/Help Desk, Knowledge Base.

Read more about OpenText Service Management

Users also considered

TACO

(0)

Auditing Policy Monitoring Tool

TACO is available for Large Enterprises and offers the following support options: Email/Help Desk, Knowledge Base, FAQs/Forum, Phone Support, 24/7 (Live rep).

Read more about TACO

Users also considered

Jack Project

(0)

Project management solution

Jack Project is available for Large Enterprises and offers the following support options: Email/Help Desk, Knowledge Base, Phone Support.

Read more about Jack Project

Users also considered

KIX

(0)

Cloud-based ITSM software

KIX is available for Large Enterprises and offers the following support options: 24/7 (Live rep), Phone Support, Knowledge Base, FAQs/Forum, Email/Help Desk.

Read more about KIX

Users also considered

Tuva IT

(0)

An AI Assistant to automate your IT Service Management

Tuva IT is available for Large Enterprises and offers the following support options: Email/Help Desk, Phone Support, Chat, Knowledge Base.

Read more about Tuva IT

Users also considered

SP Employee Hub

(0)

Service desk solution

SP Employee Hub is available for Large Enterprises and offers the following support options: Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support.

Read more about SP Employee Hub

Users also considered

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