DeskDay - 2025 Pricing, Features, Reviews & Alternatives

DeskDay is a conversational service automation (CSA) platform designed specifically for managed service providers (MSPs). It takes a customer-centric, chat-first approach to help users streamline key aspects of MSP operations.

At the core of DeskDay is a conversational ticketing system that allows users to convert service desk tickets from various channels like email, chat, and Microsoft Teams into a direct chat interface. This allows technicians to resolve tickets and have conversations. Beyond superior ticketing, DeskDay centralizes other critical workflows for MSPs. Its intuitive interface enables real-time monitoring and collaboration for project management. Timesheets integrate with billing for accurate invoicing. The platform proactively identifies and resolves service delivery issues using rule-based quality assurance across tickets, projects, and timesheets.

DeskDay also facilitates omnichannel interactions with end users. Its IT Connect application gives customers a self-service portal to engage MSPs through preferred medium like mobile, Teams, or desktop. The announcement feature instantly updates customers about issues like outages via multiple channels, preventing ticket overload. With its focus on conversations and customer-centricity across service delivery workflows, DeskDay aims to help MSPs enhance service quality and long-term profitability.