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360 SMS App
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Salesforce-Native AI Messaging Across 15+ Channels
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360 SMS App - 2026 Pricing, Features, Reviews & Alternatives
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360 SMS App overview
What is 360 SMS App?
360 SMS App is a 100% Salesforce and Zoho native, AI-powered digital engagement platform designed to help businesses connect, converse, and convert across 15+ messaging channels—without leaving Salesforce.
360 SMS is a 100% Salesforce- and Zoho-native, AI-powered digital engagement platform that helps businesses connect, communicate, and convert across 15+ messaging channels—all without leaving Salesforce. Trusted by 3,000+ businesses across 100+ countries, 360 SMS has been a proven name for over a decade, earning a 4.98/5 rating on AppExchange.
From SMS and WhatsApp to WeChat, LINE, Viber, Kakao, Zalo, and more, 360 SMS brings all customer conversations into a single Salesforce interface. Sales, marketing, and service teams can send, receive, and track messages directly from Salesforce records, ensuring complete visibility and consistent follow-ups.
Automation is at the core of 360 SMS. Teams can use no-code tools to quickly set up recurring messages, auto-replies, surveys, and drip campaigns, while advanced users can leverage Salesforce Flows, APIs, and integrations for complex workflows. This flexibility allows teams to scale engagement without relying on developers.
AI and AI Agents play a key role in improving productivity and outcomes. 360 SMS offers AI-powered language translation, enabling teams to communicate instantly in a customer’s preferred language. AI-suggested replies help agents respond faster and more accurately, while template quality scoring and message refinement tools ensure clarity, consistency, and compliance. Conversation analysis provides summaries, sentiment tracking, key takeaways, and next-action recommendations to help teams continuously improve engagement.
AI chatbots further extend automation by handling FAQs, qualifying leads, booking meetings, and capturing data—24/7—while seamlessly escalating conversations when human intervention is needed.
Compliance is built into the platform, with smart opt-in and opt-out management, selective consent controls, intent-based opt-outs, and support for evolving regulations through custom fields.
Trusted by businesses across industries, 360 SMS transforms Salesforce into a modern, AI-driven digital engagement hub—helping teams respond faster, stay compliant, and deliver better and connected customer experiences across every channel.
Key benefits of using 360 SMS App
Reach customers on their preferred channel:
Engage across SMS, WhatsApp, WeChat, LINE, Viber, Kakao, Zalo, and 15+ channels from a single platform—no tool switching, no fragmented conversations.
Deliver connected experiences:
Launch one drip campaign across multiple channels at once and deliver a connected, well-timed experience that feels personal and consistent.
Keep every conversation contextual:
All messages are automatically logged against Salesforce and Zoho records, giving teams full visibility into past interactions, history, and engagement.
Respond faster with AI and AI Agents intelligence:
Use AI-suggested replies, message refinement, conversation summaries, and 50+ AI Agents to handle FAQs, qualify leads, route conversations, and recommend next best actions.
Reduce manual work and boost productivity:
Set up automated messages, follow-ups, reminders, and workflows without coding—or scale further using Salesforce Flows, APIs, and integrations.
Turn conversations into measurable outcomes:
Drive replies, conversions, bookings, and follow-ups through AI-led drip campaigns and actionable conversation insights.
Stay compliant and reduce financial and legal risks:
Built-in opt-in and opt-out management, selective consent, and future-ready compliance controls help teams message confidently at scale.
Scale globally with confidence:
Trusted by 60K+ users across 100+ countries, 360 SMS supports global communication with AI-powered language translation and localization.
Proven, trusted, and enterprise-ready:
Backed by over a decade of innovation and a 4.98/5 AppExchange rating from 1,200+ reviews, 360 SMS is a reliable choice for growing businesses.
Works across industries and teams:
Whether it’s sales, marketing, service, education, healthcare, finance, or operations, 360 SMS adapts to any industry and B2B use case.
Native to Salesforce and Zoho:
No external tools, no data silos—just seamless multichannel digital engagement fully embedded within Salesforce and Zoho.
Starting price
Alternatives
with better value for money
360 SMS App’s user interface
360 SMS App reviews
Overall rating
5.0
/5
6
Positive reviews
100
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend9.33/10
5
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2
1
6
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360 SMS App's key features
Most critical features, based on insights from 360 SMS App users:
All 360 SMS App features
Features rating:
360 SMS App alternatives
360 SMS App
Starting from
7
/user
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0.01
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360 SMS App pricing
Value for money rating:
Starting from
7
/user
User opinions about 360 SMS App price and value
Value for money rating:
360 SMS App integrations (4)
360 SMS App support options
Typical customers
Platforms supported
Support options
360 SMS App FAQs
360 SMS App has the following pricing plans:
Starting from: $7.00
Free Trial: Available
These products have better value for money
Q. Who are the typical users of 360 SMS App?
360 SMS App has the following typical customers:
Large Enterprises, Non Profit
Q. What languages does 360 SMS App support?
360 SMS App supports the following languages:
English
Q. Does 360 SMS App offer an API?
No, 360 SMS App does not have an API available.
Q. What other apps does 360 SMS App integrate with?
360 SMS App integrates with the following applications:
Zoho CRM, Salesforce.org Nonprofit Cloud, Salesforce.org Education Cloud
Q. What level of support does 360 SMS App offer?
360 SMS App offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat