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An all-in-one Loyalty and Marketing Platform for businesses.
Kangaroo Pricing, Features, Reviews and Alternatives
Kangaroo product overview
Key benefits of using Kangaroo
Typical customers
Platforms supported
Support options
Training options
Kangaroo pricing information
Value for money
4.4
/5
58
Starting from
59
Per month
Flat Rate
Pricing options
Value for money contenders
Kangaroo features
Functionality
4.6
/5
58
Total features
121
11 categories
Most valued features by users
Functionality contenders
Kangaroo users reviews
Overall Rating
4.6
/5
58
Positive reviews
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8.88/10
37
19
1
0
1
Overall rating contenders
Reggie A.
Food & Beverages, 51-200 employees
Used weekly for 6-12 months
Review source
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The level of service our team gets from Kangaroo is out of this world. From setup to ongoing support, they've answered our questions with patience and ease. [sensitive content hidden] has been of the top examples of best customer service I've seen across all of our vendors.
Nothing yet! Some features were "wishlist" and they've already delivered on some and are looking into implementing others.
Zondre W.
Retail, 11-50 employees
Used daily for 1-2 years
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The biggest advantage is that it is fully integrated with Lightspeed POS and E-comm. So, it helps us to create a seamless customer experience. The basic features, such as tracking customer purchase history in analytics and being able to send offers to all of the customers, works at least as well as other loyalty programs.
A lot of the additional features promised, such as being able to do targeted campaigns based on purchase history and promotions based on category, don't work as promised. The software doesn't capture the information necessary to do targeted campaigns. And, when you try to do a promotion based on a category, you can't select the category from Lightspeed. You have to tag all of the products, which is a lot of extra work.
Hello Zondre, Thank you for taking the time to review our software. We were surprised to see that you're experiencing issues with targeted marketing. We pride ourselves on our comprehensive integration with Lightspeed POS and the granular targeting and customer segmentation capabilities Your review has been forwarded to our support team who will reach out shortly to address your pain points. Thank you once again for choosing Kangaroo Rewards to power your loyalty program. We appreciate your business. Best Regards, Team Kangaroo
Michelle E.
Retail, 11-50 employees
Used daily for 6-12 months
Review source
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Meets my integration needs and the customer service has been excellent.
I appreciate that the Kangaroo Rewards program integrates with Lightspeed POS and Shopify eCommerce platforms. Also, it connects to Klaviyo for email marketing. I know that I’m not using all that the system has to offer but I’m looking forward to beginning to add reviews and referrals,
The integration isn’t seamless for our customers. Sometimes it creates a duplicate account and merging is not as easy as I would like it to be.
tim n.
Retail, 1-10 employees
Used daily for 1-2 years
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fairly good prdouct
nice simple product to use ... nice to be able to provide customers with rewards ...
missing some features that another product had ... need to be able to let people know when they have a discount ...
Hello Tim, Thank you for taking the time to leave a review. We're pleased to hear that our loyalty software is easy to use and your customers enjoy collecting rewards. As for notifying members when they have a discount, Kangaroo offers several options. Customers may be notified by email automation, SMS Text or push notifications via the APP. I will have our support team reach out shortly to address your concerns. Thank you once again for choosing Kangaroo Rewards. We appreciate your business. Best Regards, Team Kangaroo
Andre L.
Retail, 1-10 employees
Used daily for 1-2 years
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Customer retention is very vital to several businesses. Many people hate how cell phone service companies always try to market to get new customers into contracts while neglecting their long time customers and not providing the best service/deals/etc. I see the majority of my sales from 80% as returning customers. So it's important to me to keep reminding them that I should be a destination for their shopping. The rewards does a great deal to keep bringing people back to me while I utilize social media to attract new customers.
I love how Kangaroo Rewards integrates with my Lightspeed POS system. It is very straightforward and easy to use. I can customize how my customers receive points/rewards/bonuses and more! It feature automatic campaigns that reach out to my at-risk customers that reminds them that I still should be part of their shopping experience/reminders. I like the support the company gives to the users. They are always willing to improve the rewards system and also willing to listen to make changes that I find not useful/difficult/confusing. We are part of the top 5 users of Kangaroo Rewards in the franchise that I am in and it's been a great experience so far!
My major complaint to the company was the layout on the administrator's website. I find it very difficult to navigate and find exactly what I need. Some of the self-service FAQ's have been down for a bit but they are finally back up. At a conference I attended, Kangaroo Rewards assured to me that there is an update coming and will be available soon that addresses all my concerns! So it's exciting to see that they are listening to user feedback.
Hello Andre, Thank you for the glowing review! It was a pleasure meeting you at the conference and we're thrilled that our software is helping to contribute to the success of your business! Thank you for your ongoing support and fidelity, we appreciate your business. Warm Regards, Team Kangaroo
Kangaroo FAQs
Kangaroo has the following pricing plans:
Starting from: $59.00/month
Pricing model: Subscription, Open Source
Free Trial: Available | (No Credit Card required)
Q. Who are the typical users of Kangaroo?
Q. What languages does Kangaroo support?
Q. Does Kangaroo support mobile devices?
Q. What other apps does Kangaroo integrate with?
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