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A customer loyalty rewards program that works.
Kangaroo Pricing, Features, Reviews and Alternatives
Kangaroo product overview
Key benefits of using Kangaroo
Typical customers
Platforms supported
Support options
Training options
Kangaroo pricing information
Value for money
4.3
/5
50
Starting from
59
Per month
Flat Rate
Pricing options
Value for money contenders
Kangaroo features
Functionality
4.6
/5
50
Total features
123
11 categories
Most valued features by users
Functionality contenders
Kangaroo users reviews
Overall Rating
4.5
/5
50
Positive reviews
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8.76/10
31
17
1
0
1
Overall rating contenders
Amanda Josalene W.
Verified reviewer
Retail, 11-50 employees
Used weekly for 6-12 months
Review source
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Overall, Kangaroo has proved a success for myself and my business, and my customers are very satisfied that I am now able to give them a loyalty rewards program.
I run a small scale business but we have fantastic profits and a lot of repeat customers, and Kangaroo was able to help me develop my own rewards program for my loyal & dedicated customers/clients. Kangaroo was very easy to learn and to navigate, which reduced the time it took to be able to achieve the rewards system that I wanted to great. When you're running a business with a close-knit team but have high production demands, time is very important, and I praise Kangaroo for helping me develop my rewards system without forcing me into spending too much time trying to learn how to navigate the software.
I don't have any cons; I still use Kangaroo on my site!
Hello Amanda, Thank you for the 5 star review! We're delighted to hear that our loyalty software has been easy to implement and instrumental in the growth of your company. We appreciate your feedback and look forward to servicing your loyalty needs for years to come! Warm Regards, Valerie - Kangaroo Rewards
Zondre W.
Retail, 11-50 employees
Used daily for 1-2 years
Review source
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The biggest advantage is that it is fully integrated with Lightspeed POS and E-comm. So, it helps us to create a seamless customer experience. The basic features, such as tracking customer purchase history in analytics and being able to send offers to all of the customers, works at least as well as other loyalty programs.
A lot of the additional features promised, such as being able to do targeted campaigns based on purchase history and promotions based on category, don't work as promised. The software doesn't capture the information necessary to do targeted campaigns. And, when you try to do a promotion based on a category, you can't select the category from Lightspeed. You have to tag all of the products, which is a lot of extra work.
Hello Zondre, Thank you for taking the time to review our software. We were surprised to see that you're experiencing issues with targeted marketing. We pride ourselves on our comprehensive integration with Lightspeed POS and the granular targeting and customer segmentation capabilities Your review has been forwarded to our support team who will reach out shortly to address your pain points. Thank you once again for choosing Kangaroo Rewards to power your loyalty program. We appreciate your business. Best Regards, Team Kangaroo
Kosta D.
Food & Beverages, 11-50 employees
Used daily for 6-12 months
Review source
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A powerful loyalty program with robust marketing and an exceptional app. After going through covid, it really highlighted a need to add a digital component to offer the best experience for our customer base and the ability to communicate and market directly to our customers. Now customers can make a reservation, view our menu, order online, earn rewards and learn about our promotions and new products. I'm very happy and the team at Kangaroo is exceptional in making sure that we were completely satisfied and ready to launch.
I chose Kangaroo Rewards to power our loyalty program because I can create custom rewards and offers, target and market via SMS text and email to my customer database all in one platform. The custom app that they built for me, enables my customers to make a reservation, order online, refer friends, view our menu, browse offers and promotions, market events with custom banners and, track their progress. It's professional and the QR code, let's customers scan in really quickly.
It's a strong program with a lot of options, so there's a bit of a learning curve. Their support team is really great and I had my team trained up in 1hr.
Thank you for the wonderful review Kosta! It's been a pleasure working with you and your management team.
tim n.
Retail, 1-10 employees
Used daily for 1-2 years
Review source
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fairly good prdouct
nice simple product to use ... nice to be able to provide customers with rewards ...
missing some features that another product had ... need to be able to let people know when they have a discount ...
Hello Tim, Thank you for taking the time to leave a review. We're pleased to hear that our loyalty software is easy to use and your customers enjoy collecting rewards. As for notifying members when they have a discount, Kangaroo offers several options. Customers may be notified by email automation, SMS Text or push notifications via the APP. I will have our support team reach out shortly to address your concerns. Thank you once again for choosing Kangaroo Rewards. We appreciate your business. Best Regards, Team Kangaroo
Andre L.
Retail, 1-10 employees
Used daily for 1-2 years
Review source
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Customer retention is very vital to several businesses. Many people hate how cell phone service companies always try to market to get new customers into contracts while neglecting their long time customers and not providing the best service/deals/etc. I see the majority of my sales from 80% as returning customers. So it's important to me to keep reminding them that I should be a destination for their shopping. The rewards does a great deal to keep bringing people back to me while I utilize social media to attract new customers.
I love how Kangaroo Rewards integrates with my Lightspeed POS system. It is very straightforward and easy to use. I can customize how my customers receive points/rewards/bonuses and more! It feature automatic campaigns that reach out to my at-risk customers that reminds them that I still should be part of their shopping experience/reminders. I like the support the company gives to the users. They are always willing to improve the rewards system and also willing to listen to make changes that I find not useful/difficult/confusing. We are part of the top 5 users of Kangaroo Rewards in the franchise that I am in and it's been a great experience so far!
My major complaint to the company was the layout on the administrator's website. I find it very difficult to navigate and find exactly what I need. Some of the self-service FAQ's have been down for a bit but they are finally back up. At a conference I attended, Kangaroo Rewards assured to me that there is an update coming and will be available soon that addresses all my concerns! So it's exciting to see that they are listening to user feedback.
Hello Andre, Thank you for the glowing review! It was a pleasure meeting you at the conference and we're thrilled that our software is helping to contribute to the success of your business! Thank you for your ongoing support and fidelity, we appreciate your business. Warm Regards, Team Kangaroo
Kangaroo FAQs and common questions
Q. What type of pricing plans does Kangaroo offer?
Kangaroo has the following pricing plans:
Starting from: $59.00/month
Pricing model: Subscription, Open Source
Free Trial: Available | (No Credit Card required)
Q. Who are the typical users of Kangaroo?
Kangaroo has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business
Q. What languages does Kangaroo support?
Kangaroo supports the following languages:
Arabic, Dutch, English, French, Portuguese, Spanish
Q. Does Kangaroo support mobile devices?
Kangaroo supports the following devices:
Android, iPad, iPhone
Q. Does Kangaroo offer an API?
Yes, Kangaroo has an API available for use.
Q. What other apps does Kangaroo integrate with?
Kangaroo integrates with the following applications:
Constant Contact, Adobe Commerce, WooCommerce, Pepperi, Klaviyo, Vend, Mailchimp, Lightspeed Retail, BigCommerce, Shopify
Q. What level of support does Kangaroo offer?
Kangaroo offers the following support options:
Email/Help Desk, Chat, Phone Support, FAQs/Forum, Knowledge Base
Common Kangaroo comparisons
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