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Birdeye vs Thryv Comparison (2026)
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Overview
Birdeye is the leading AI-powered reputation and social media management platform for local brands. Over 150,000 businesses use Birdeye to maximize online reputation, engage across social channels, and gain insights to enhance customer experience and grow.
Marketing automation for small business. Thryv integrates text and email marketing with contact management for a fully connected marketing automation suite.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.7
708
5
4
3
2
1
570
96
17
6
19
- Value for money
- Ease of use
- Features
- Customer support
85%
would recommend this app4.2
538
5
4
3
2
1
343
96
29
9
61
- Value for money
- Ease of use
- Features
- Customer support
74%
would recommend this appPros
“The automation features and reporting tools help businesses stay engaged with customers and improve their digital presence. While the pricing and learning curve can be challenging, Birdeye is a valuable solution for businesses looking to strengthen customer relationships and manage their reputation effectively.”
KL
Kate L.
Sales
“We love that Birdeye helps us with our online presence by giving our patients the option to leave a review for us if they had a great experience, but it also allows them to give us direct feedback if they didn't have a great experience. ”
LH
Lacy H.
Office Manager
“We can track how many leads go from Birdeye to converted sales and it shows the true value for the money we get with our investment every monthly.”
EP
Eric P.
VP of Sales
Pros
“I can keep track of my clients and what stage of the sale they are in, do invoicing, track commissions, schedule appointments, have a website and social media content created and posted for me. ”
KD
Kristy D.
Independent Health and Medicare Insurance Broker
“Between the customer support and being able to send files to the clients and receive files from the clients and also being able to have text and email conversations it is top notch.”
ET
Eva T.
EXECUTIVE ASSISTANT
“Because it a very customizable multi-service solution, company wide adoption was a relatively slow process due to its complexity, and proficiency required taking full advantage of Thryv's educational and support process.”
AH
Alan H.
Director of Operations and Accounts
Cons
“The platform can also feel overwhelming at first due to the number of tools available, and customer support response times may vary.”
KL
Kate L.
Sales
“Birdeye can be a bit pricey, especially for smaller teams or businesses on a tighter budget.”
GY
Ghiwa Y.
IT manager
“Sometimes the auto responses do not fire to all reviews that I have auto responses set up for.”
KO
Krystina O.
Client Manager
Cons
“I feel like pricing keeps going up quite frequently and the social media content does have to be tweaked periodically because it is not always completely accurate.”
KD
Kristy D.
Independent Health and Medicare Insurance Broker
“We are still working through some issues with posting to Instagram.”
JH
Jeanette H.
Store Manager
“I did find it somewhat difficult to customize for a fashion brand at first it did require some tweaking to align with our branding.”
IS
Ilayda S.
Marketing Director
- Vendor responds to reviews
- Last review9 days ago
- Vendor responds to reviews
- Last reviewa month ago
Key features
- Total features180
- 2-Way Messaging
- A/B Testing
- ACH Payment Processing
- AI
- AI Accessibility Audit
- AI Citation Monitoring
- AI Content Scoring
- AI Copilot
- AI Crawler Analytics
- AI Disclosure
- AI Hallucination Detection
- AI Mention Tracking
- AI Query Matching Analysis
- AI SMS
- AI Search Ranking Insights
- AI Sentiment Monitoring
- AI Text Generation
- AI Text Summarization
- AI Text-to-Speech
- AI Traffic Attribution
- AI Visibility Reporting
- AI Visibility Score
- AI-Driven Content Recommendations
- AI-Optimized Content Structuring
- AI-Readable Content Formatting
- AI/Machine Learning
- API
- API Integration
- Access Controls/Permissions
- Accounting Integration
- Activity Dashboard
- Activity Tracking
- Adaptive Learning
- Adaptive Responses
- Adversarial Training
- Advertising Management
- Advocate Management
- Agent Collaboration
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Appointment Management
- Appointment Scheduling
- Approval Process Control
- Approval Workflows
- Assessment Management
- Asset & Content Management
- Attended Automation
- Audience Targeting
- Audio References
- Audit Management
- Augmented Analytics
- Authentication
- Automated Alerts and Tasks
- Automated CMS Publishing
- Automated Email Responses
- Automated Image & Video Editing
- Automated Publishing
- Automated Responses
- Automated Routing
- Automated Scheduling
- Automatic Re-ordering
- Automatic Replies
- Autonomous Task Execution
- Autoresponders
- Availability Management
- BI Integration
- Backlink Management
- Backlink Monitoring
- Badges
- Barcode/Ticket Scanning
- Basic Reporting
- Batch Processing
- Behavior Analytics
- Bill Payment
- Billing & Invoicing
- Billing Portal
- Booking Management
- Bounce Rate Analysis
- Brand Entity Analysis
- Brand Management
- Brand Tracking
- Brand Voice Alignment
- Brand Voice Training
- Branding
- Breadth of Partner Applications
- Broken Link Discovery
- Budgeting
- Building and Personalizing Emails
- Bulk SMS
- Business Process Automation
- CRM
- CRM Integration
- Calendar Management
- Calendar Sync
- Calendar/Reminder System
- Calendaring
- Campaign Analytics
- Campaign Management
- Campaign Optimization
- Campaign Planning
- Campaign Scheduling
- Campaign Segmentation
- Canned Responses
- Care Plan Management
- Care Summaries
- Cash Management
- Change Simulation
- Channel Management
- Charting
- Chat/Messaging
- Chatbot
- Citation Intelligence
- Claims Management
- Class Scheduling
- Click Tracking
- Client Database
- Client Management
- Client Portal
- Co-Browsing
- Code Generation
- Code-free Development
- Collaboration
- Collaboration Tools
- Collection of information
- Commenting/Notes
- Communication Management
- Community Management
- Community Q&A
- Competitive Analysis
- Competitive Benchmarking
- Competitive Intelligence
- Competitor AI Presence Comparison
- Competitor Analysis
- Compliance Management
- Conditional Generation
- Configurable Workflow
- Confirmations/Reminders
- Consent Management
- Contact Database
- Contact Management
- Contactless NFC
- Content
- Content Calendar
- Content Creation
- Content Gap Analysis
- Content Generation
- Content Ideas
- Content Insights
- Content Library
- Content Localization
- Content Management
- Content Moderation
- Content Personalization
- Content Safety Guardrails
- Contextual Engagement
- Contextual Guidance
- Control
- Conversation Archiving
- Conversation Editor
- Conversation Intelligence
- Conversion Rate Optimization
- Conversion Tracking
- Corporate Reporting
- Cost Management
- Creative Design
- Credit Card Management
- Credit Card Processing
- Cross-system Integration
- Cryptocurrency Processing
- Custom Domains
- Customer Accounts
- Customer Activity Tracking
- Customer Advocacy
- Customer Database
- Customer Effort Score (CES)
- Customer Engagement
- Customer Experience Management
- Customer Feedback
- Customer History
- Customer Interaction Automation
- Customer Journey Mapping
- Customer Profiles
- Customer Satisfaction (CSAT) Score
- Customer Segmentation
- Customer Service
- Customer Service Analytics
- Customer Service Channels
- Customer Social Profiles
- Customer Support
- Customer Surveys
- Customizable Branding
- Customizable CTAs
- Customizable Fields
- Customizable Invoices
- Customizable Templates
- Customization
- Data Enrichment
- Data Import/Export
- Data Security
- Dental Practice Management
- Document Storage
- Drip Campaigns
- Dynamic Content
- Electronic Payments
- Email Management
- Email Marketing
- Email Reminders
- Email Templates
- Email Tracking
- Event Scheduling
- Event Triggered Actions
- Feedback Management
- For Chiropractors
- For Healthcare
- For Insurance Industry
- For Real Estate
- For Small Businesses
- For Startups
- For iPad Devices
- Group Scheduling
- Image Library
- Interaction Tracking
- Internal Chat Integration
- Invoice Creation
- Invoice History
- Invoice Management
- Job Scheduling
- Landing Pages/Web Forms
- Lead Capture
- Lead Distribution
- Lead Management
- Lead Nurturing
- Lead Segmentation
- Live Chat
- Marketing Automation
- Marketing Calendar
- Mass Texting
- Message Personalization
- Mobile Access
- Mobile App
- Mobile Coupons
- Mobile Payments
- Monitoring
- Multi-Account Management
- Multi-Campaign
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Marketing
- Multi-Channel Social Integration
- Multi-Location
- Negative Feedback Management
- Onboarding
- Online Booking
- Online Invoicing
- Online Payments
- Online Store
- Opportunity Management
- Patient Records Management
- Payment Processing
- Payment Reminders
- Pipeline Management
- Post Scheduling
- Quotes/Estimates
- ROI Tracking
- Ratings/Reviews
- Real-Time Notifications
- Real-Time Updates
- Recurring Appointments
- Referral Tracking
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Reputation Management
- Rescheduling
- Response Management
- Review Monitoring
- Review Notification
- Review Request
- Room Booking
- SMS Marketing
- SMS Messaging
- SMS Reminders
- Sales Pipeline Management
- Sales Reports
- Scheduled Messaging
- Scheduling
- Search Marketing
- Search/Filter
- Segmentation
- Self Service Portal
- Sentiment Analysis
- Shortcodes
- Social Marketing
- Social Media Integration
- Social Media Monitoring
- Social Promotion
- Source Tracking
- Tagging
- Tax Calculation
- Template Management
- Third-Party Integrations
- Wait List Management
- Web-based Deployment
- Website Analytics
- Website Management
- Total features161
- 2-Way Messaging
- A/B Testing
- ACH Payment Processing
- AI
- AI Accessibility Audit
- AI Citation Monitoring
- AI Content Scoring
- AI Copilot
- AI Crawler Analytics
- AI Disclosure
- AI Hallucination Detection
- AI Mention Tracking
- AI Query Matching Analysis
- AI SMS
- AI Search Ranking Insights
- AI Sentiment Monitoring
- AI Text Generation
- AI Text Summarization
- AI Text-to-Speech
- AI Traffic Attribution
- AI Visibility Reporting
- AI Visibility Score
- AI-Driven Content Recommendations
- AI-Optimized Content Structuring
- AI-Readable Content Formatting
- AI/Machine Learning
- API
- API Integration
- Access Controls/Permissions
- Accounting Integration
- Activity Dashboard
- Activity Tracking
- Adaptive Learning
- Adaptive Responses
- Adversarial Training
- Advertising Management
- Advocate Management
- Agent Collaboration
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Appointment Management
- Appointment Scheduling
- Approval Process Control
- Approval Workflows
- Assessment Management
- Asset & Content Management
- Attended Automation
- Audience Targeting
- Audio References
- Audit Management
- Augmented Analytics
- Authentication
- Automated Alerts and Tasks
- Automated CMS Publishing
- Automated Email Responses
- Automated Image & Video Editing
- Automated Publishing
- Automated Responses
- Automated Routing
- Automated Scheduling
- Automatic Re-ordering
- Automatic Replies
- Autonomous Task Execution
- Autoresponders
- Availability Management
- BI Integration
- Backlink Management
- Backlink Monitoring
- Badges
- Barcode/Ticket Scanning
- Basic Reporting
- Batch Processing
- Behavior Analytics
- Bill Payment
- Billing & Invoicing
- Billing Portal
- Booking Management
- Bounce Rate Analysis
- Brand Entity Analysis
- Brand Management
- Brand Tracking
- Brand Voice Alignment
- Brand Voice Training
- Branding
- Breadth of Partner Applications
- Broken Link Discovery
- Budgeting
- Building and Personalizing Emails
- Bulk SMS
- Business Process Automation
- CRM
- CRM Integration
- Calendar Management
- Calendar Sync
- Calendar/Reminder System
- Calendaring
- Campaign Analytics
- Campaign Management
- Campaign Optimization
- Campaign Planning
- Campaign Scheduling
- Campaign Segmentation
- Canned Responses
- Care Plan Management
- Care Summaries
- Cash Management
- Change Simulation
- Channel Management
- Charting
- Chat/Messaging
- Chatbot
- Citation Intelligence
- Claims Management
- Class Scheduling
- Click Tracking
- Client Database
- Client Management
- Client Portal
- Co-Browsing
- Code Generation
- Code-free Development
- Collaboration
- Collaboration Tools
- Collection of information
- Commenting/Notes
- Communication Management
- Community Management
- Community Q&A
- Competitive Analysis
- Competitive Benchmarking
- Competitive Intelligence
- Competitor AI Presence Comparison
- Competitor Analysis
- Compliance Management
- Conditional Generation
- Configurable Workflow
- Confirmations/Reminders
- Consent Management
- Contact Database
- Contact Management
- Contactless NFC
- Content
- Content Calendar
- Content Creation
- Content Gap Analysis
- Content Generation
- Content Ideas
- Content Insights
- Content Library
- Content Localization
- Content Management
- Content Moderation
- Content Personalization
- Content Safety Guardrails
- Contextual Engagement
- Contextual Guidance
- Control
- Conversation Archiving
- Conversation Editor
- Conversation Intelligence
- Conversion Rate Optimization
- Conversion Tracking
- Corporate Reporting
- Cost Management
- Creative Design
- Credit Card Management
- Credit Card Processing
- Cross-system Integration
- Cryptocurrency Processing
- Custom Domains
- Customer Accounts
- Customer Activity Tracking
- Customer Advocacy
- Customer Database
- Customer Effort Score (CES)
- Customer Engagement
- Customer Experience Management
- Customer Feedback
- Customer History
- Customer Interaction Automation
- Customer Journey Mapping
- Customer Profiles
- Customer Satisfaction (CSAT) Score
- Customer Segmentation
- Customer Service
- Customer Service Analytics
- Customer Service Channels
- Customer Social Profiles
- Customer Support
- Customer Surveys
- Customizable Branding
- Customizable CTAs
- Customizable Fields
- Customizable Invoices
- Customizable Templates
- Customization
- Data Enrichment
- Data Import/Export
- Data Security
- Dental Practice Management
- Document Storage
- Drip Campaigns
- Dynamic Content
- Electronic Payments
- Email Management
- Email Marketing
- Email Reminders
- Email Templates
- Email Tracking
- Event Scheduling
- Event Triggered Actions
- Feedback Management
- For Chiropractors
- For Healthcare
- For Insurance Industry
- For Real Estate
- For Small Businesses
- For Startups
- For iPad Devices
- Group Scheduling
- Image Library
- Interaction Tracking
- Internal Chat Integration
- Invoice Creation
- Invoice History
- Invoice Management
- Job Scheduling
- Landing Pages/Web Forms
- Lead Capture
- Lead Distribution
- Lead Management
- Lead Nurturing
- Lead Segmentation
- Live Chat
- Marketing Automation
- Marketing Calendar
- Mass Texting
- Message Personalization
- Mobile Access
- Mobile App
- Mobile Coupons
- Mobile Payments
- Monitoring
- Multi-Account Management
- Multi-Campaign
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Marketing
- Multi-Channel Social Integration
- Multi-Location
- Negative Feedback Management
- Onboarding
- Online Booking
- Online Invoicing
- Online Payments
- Online Store
- Opportunity Management
- Patient Records Management
- Payment Processing
- Payment Reminders
- Pipeline Management
- Post Scheduling
- Quotes/Estimates
- ROI Tracking
- Ratings/Reviews
- Real-Time Notifications
- Real-Time Updates
- Recurring Appointments
- Referral Tracking
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Reputation Management
- Rescheduling
- Response Management
- Review Monitoring
- Review Notification
- Review Request
- Room Booking
- SMS Marketing
- SMS Messaging
- SMS Reminders
- Sales Pipeline Management
- Sales Reports
- Scheduled Messaging
- Scheduling
- Search Marketing
- Search/Filter
- Segmentation
- Self Service Portal
- Sentiment Analysis
- Shortcodes
- Social Marketing
- Social Media Integration
- Social Media Monitoring
- Social Promotion
- Source Tracking
- Tagging
- Tax Calculation
- Template Management
- Third-Party Integrations
- Wait List Management
- Web-based Deployment
- Website Analytics
- Website Management
Integrations
- Total integrations75
- 1CoreSolution
- 8am MyCase
- AWeber
- Acuity Scheduling
- AgencyAnalytics
- Better Proposals
- BombBomb
- Booker
- Buildertrend
- CareStack
- CareerPlug
- ChatBot
- Chatfuel
- ClickFunnels
- Clover
- Constant Contact
- Covetrus Avimark
- Curve Dental
- Denticon
- Dentrix
- Dentrix Ascend
- Dentrix Enterprise
- Domo
- Dropbox
- Dropbox Sign
- Eaglesoft
- Evernote Teams
- Facebook Business Suite
- FieldPulse
- FieldRoutes
- Filevine
- Freshdesk
- FullContact
- Glassdoor
- GoCanvas
- GoTo Webinar
- Google Ads
- Google Calendar
- Google Contacts
- Google Docs
- Google Forms
- Gorgias
- Highrise
- HubSpot CRM
- HubSpot Marketing Hub
- HubSpot Sales Hub
- Intelerad
- Invoice Ninja
- Jobber
- Jotform
- Keap
- KingAsterisk Contact Center Software
- Kit
- Klara
- Lendio
- Lightspeed Retail
- Limo Anywhere
- LinkedIn for Business
- LiveChat
- Localo
- MRI Property Management
- MYOB
- Mailgun
- Meta for Business
- Microsoft 365
- Microsoft Excel
- Microsoft Outlook
- Microsoft Power BI
- NAPA TRACS
- NetSuite
- Netskope One Platform
- NexHealth
- Nexsyis Collision
- NextGen Enterprise
- Open Dental
- Oracle Database
- Oryx Dental Software
- PatientNow
- PayPal Payments
- Pipedrive
- Podium
- PointClickCare EHR for Skilled Nursing Facilities
- Practice Better
- Python Connector for NetSuite
- QuickBooks Online
- Rent Manager
- RightSignature
- RingCentral Engage Voice
- STORIS
- SalesRabbit
- Salesforce Sales Cloud
- SearchAtlas
- ServMan
- ServiceM8
- ServiceTitan
- Shopify
- Shopify POS
- SignRequest
- SiteLink Web Edition
- Slack
- SmartAdvocate
- Spectora
- Sprout Social
- Square Point of Sale
- Storable Edge
- Stripe Payments
- Thinkific
- TikTok
- Total Expert
- Trello
- Trustpilot
- Twilio
- Twitter/X
- Typeform
- Valant EHR Suite
- WebPT
- WelcomeHome
- WordPress
- Xero
- Yardi Voyager
- Zapier
- Zoho Books
- Zoho CRM
- eClinicalWorks
- roommaster
- Total integrations56
- 1CoreSolution
- 8am MyCase
- AWeber
- Acuity Scheduling
- AgencyAnalytics
- Better Proposals
- BombBomb
- Booker
- Buildertrend
- CareStack
- CareerPlug
- ChatBot
- Chatfuel
- ClickFunnels
- Clover
- Constant Contact
- Covetrus Avimark
- Curve Dental
- Denticon
- Dentrix
- Dentrix Ascend
- Dentrix Enterprise
- Domo
- Dropbox
- Dropbox Sign
- Eaglesoft
- Evernote Teams
- Facebook Business Suite
- FieldPulse
- FieldRoutes
- Filevine
- Freshdesk
- FullContact
- Glassdoor
- GoCanvas
- GoTo Webinar
- Google Ads
- Google Calendar
- Google Contacts
- Google Docs
- Google Forms
- Gorgias
- Highrise
- HubSpot CRM
- HubSpot Marketing Hub
- HubSpot Sales Hub
- Intelerad
- Invoice Ninja
- Jobber
- Jotform
- Keap
- KingAsterisk Contact Center Software
- Kit
- Klara
- Lendio
- Lightspeed Retail
- Limo Anywhere
- LinkedIn for Business
- LiveChat
- Localo
- MRI Property Management
- MYOB
- Mailgun
- Meta for Business
- Microsoft 365
- Microsoft Excel
- Microsoft Outlook
- Microsoft Power BI
- NAPA TRACS
- NetSuite
- Netskope One Platform
- NexHealth
- Nexsyis Collision
- NextGen Enterprise
- Open Dental
- Oracle Database
- Oryx Dental Software
- PatientNow
- PayPal Payments
- Pipedrive
- Podium
- PointClickCare EHR for Skilled Nursing Facilities
- Practice Better
- Python Connector for NetSuite
- QuickBooks Online
- Rent Manager
- RightSignature
- RingCentral Engage Voice
- STORIS
- SalesRabbit
- Salesforce Sales Cloud
- SearchAtlas
- ServMan
- ServiceM8
- ServiceTitan
- Shopify
- Shopify POS
- SignRequest
- SiteLink Web Edition
- Slack
- SmartAdvocate
- Spectora
- Sprout Social
- Square Point of Sale
- Storable Edge
- Stripe Payments
- Thinkific
- TikTok
- Total Expert
- Trello
- Trustpilot
- Twilio
- Twitter/X
- Typeform
- Valant EHR Suite
- WebPT
- WelcomeHome
- WordPress
- Xero
- Yardi Voyager
- Zapier
- Zoho Books
- Zoho CRM
- eClinicalWorks
- roommaster
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