Brandwatch vs Mention Comparison Chart

Summary
Pricing
Details
Top features
Typical customers
Support options
Mobile apps
Android
iPhone/iPad
User reviews
Value for money
Ease of use
Features
Customer support
Users recommended to a colleague
Integrations
Security
Audit logs
Encryption
File sharing
Security alerts
Access control
Data policy
Social presence
Facebook
Twitter


Reviews

Kate Condon

Excellent analytics tool for social media

2017-11-22

Pros

It's a great tool for keeping track of your brand's social media, blog and media mentions across the web.

Cons

It does not pull LinkedIn data, but nor do other analytics tools as LinkedIn is closed to third parties.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No
Brandwatch Reviews
Brandwatch
Enterprise social intelligence
Read more
Tyler Gray

Verified Reviewer

Great for Small - Medium Sized Business and Focused Monitoring

2017-02-03

1) Expected Volume: Brandwatch is more affordable for clients who need comprehensive coverage, but not necessarily unlimited mentions. Brandwatch is the best value for core brand health monitoring, while still maintaining a competitive edge at higher volumes (1 million+ monthly mentions).

Pros

Unlimited User Accounts, API Integrations, Excellent Customer Service

Cons

The deep learning curve for the user interface, queries must be carefully written to exclude non-essential and low-quality mentions. No mobile app.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Brandwatch

Find an agency partner for discounted pricing as compared to retail rates :)

Source: GetApp
Helpful?   Yes   No
Brandwatch Reviews
Brandwatch
Enterprise social intelligence
Read more
Vishal Bagla

Verified Reviewer

Good social media listening tool

2019-02-13

Pros

1. The tool offers a user-friendly interface, which makes it easy for non-technical people to use the tool without much hassle 2. Flexibility to create multiple and customizable dashboards is really good.

Cons

Though there are cheaper subscriptions available, but the number of mentions provided in those plans is very limited.

Rating breakdown

Value for money
Ease of use
Features

Time used: Free Trial

Frequency of use: Other

Likelihood to recommend

8/10
Source: GetApp
Helpful?   Yes   No
Brandwatch Reviews
Brandwatch
Enterprise social intelligence
Read more
Hannah Miller

Verified Reviewer

Brandwatch is a bad deal

2016-05-05

We noticed the program wasn't picking up mentions that it should have been picking up and when reaching out to our rep she was unable to help us.

Pros

In-depth analytics and word cloud features are neat.

Cons

Customer service is poor and that makes or breaks a company. The queries were not always easy to write and trouble shooting them wasn't easily done within the program.

Rating breakdown

Value for money
Ease of use
Customer support

Time used: 1-2 years

Source: GetApp
Helpful?   Yes   No

Response from Brandwatch


Hi Hannah,

Thanks for taking the time to give us your feedback. I'm really sorry to hear that you've not been satisfied with our customer service - this is really troubling to hear as we pride ourselves on our excellent service and want every customer to have a great experience. I've passed your comments on to our customer success team and someone will be in touch asap.

I'm also sorry to hear that you've found Queries tricky - our recently released Query Wizard is designed to make this process easier for users so hopefully that helps!

Again, I'm sorry you've had a bad experience with us and hope we can help - someone will be in touch shortly.

Jasmine, Brandwatch

Brandwatch Reviews
Brandwatch
Enterprise social intelligence
Read more