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Constant Contact vs EngageBay CRM Comparison

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Overview

Category Leaders

We deliver for small businesses with powerful tools to simplify and amplify digital marketing. Whether it's driving sales,...

Category Leaders

EngageBay is an all-in-one marketing, sales and service automation software which automates marketing sales by combining...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

12

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

14.99

/user

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.3

2.7K

5

4

3

2

1

1.4K

931

301

43

37

  • Value for money
  • Ease of use
  • Features
  • Customer support
92%
would recommend this app

4.7

752

5

4

3

2

1

517

215

18

1

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

Pros

They were very responsive and did a great job helping me figure out the best way to use the software. The Event tool was nice and make event management through the list easy to do.
The data reporting on opens/clicks/etc. Is incredibly helpful to track which emails gain a good response and which time of the week works best to send to our audiences.
The program is easy to customize, There are plug and play templates as I like to call them. They look beautiful from the consumer side and are easy to understand from the creative side too.

Pros

Easy to use email marketing platform. The best part is you have all the powerful tools like landing pages, autoresponders, email broadcast, sequences even in the free.
Got the hang of EngageBay in a matter of hours due to its ease of use and excellent customer support. Any question is answered in a matter of seconds.
I love page builder of Engagebay. It loads super fast and in stable performance based on AWS + CDN Cloudfront.

Cons

Given the circumstances of the pandemic and not using the services to even log in during the last year, that was inconsiderate and unacceptable.
Very disappointing, frustrating, and countless email cammpaigns have been wasted due to Constant Contacts software rearranging and distoring the format of the original created email.
I was disappointed when the dropped the event portion of their program and integrated with Eventbrite.

Cons

Some missing features such as missing Google Meet, and location in calendar event.
Webinar features, landing pages does not support reusable headers and footers, no option to build own templates. Missing Social Software Analytics.
Landing page templates are very limited at the moment.
  • Vendor responds to reviews
  • Last review4 days ago
  • Vendor responds to reviews
  • Last review5 days ago

Key features

  • Total features134
  • A/B Testing
  • API
  • Access Controls/Permissions
  • Account Alerts
  • Account Management
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Attendance Management
  • Audience Targeting
  • Auto Update
  • Automated Publishing
  • Automated Routing
  • Automated Scheduling
  • Automatic Call Distribution
  • Automatic Outbound Dialer
  • Autoresponders
  • Availability Management
  • Batch Processing
  • Behavior Tracking
  • CAN-SPAM Compliance
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Call Center Management
  • Call Disposition
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Tracking Metrics
  • Caller ID
  • Campaign Analytics
  • Campaign Management
  • Campaign Personalization
  • Campaign Planning
  • Campaign Scheduling
  • Campaign Segmentation
  • Campaign Specific Signature
  • Canned Responses
  • Channel Management
  • Churn Management
  • Click Tracking
  • Client Database
  • Client Management
  • Client Tracking
  • Commenting/Notes
  • Communication Management
  • Computer Telephony Integration
  • Confirmation/Reminders
  • Contact Database
  • Contact Management
  • Content Creation
  • Content Delivery
  • Content Management
  • Conversion Rate Optimization
  • Conversion Tracking
  • Customer Database
  • Customer Engagement
  • Customer History
  • Customer Management
  • Customer Segmentation
  • Customer Social Profiles
  • Customer Support
  • Customer Surveys
  • Customizable Branding
  • Customizable CTAs
  • Customizable Fields
  • Customizable Forms
  • Customizable Questions
  • Customizable Templates
  • Customization
  • Dashboard
  • Data Analysis Tools
  • Data Import/Export
  • Data Synchronization
  • Deal Management
  • Design Management
  • Document Storage
  • Donor Management
  • Drag & Drop
  • Drip Campaigns
  • Dynamic Content
  • Electronic Payments
  • Email Campaign Management
  • Email Distribution
  • Email Management
  • Email Marketing
  • Email Monitoring
  • Email Reminders
  • Email Templates
  • Email Tracking
  • Employee Management
  • Engagement Tracking
  • Event Calendar
  • Event Management
  • Event Scheduling
  • Event Ticketing
  • Event Triggered Actions
  • Feedback Management
  • File Sharing
  • For AEC Industry
  • For Insurance Industry
  • For Nonprofits
  • For Real Estate
  • For Sales Teams/Organizations
  • For Small Businesses
  • For Startups
  • For iPad Devices
  • Forecasting
  • Form Builder
  • Forms Management
  • Gamification
  • Geotargeting
  • Goal Management
  • Goal Setting/Tracking
  • Group Scheduling
  • Help Desk Management
  • IT Asset Management
  • Image Library
  • Inbox Management
  • Incident Management
  • Interaction Tracking
  • Internal Chat Integration
  • Keyword Filtering
  • Knowledge Base Management
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Distribution
  • Lead Engagement
  • Lead Generation
  • Lead Management
  • Lead Notifications
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • Lead Verification/Validation
  • Leaderboards
  • List Management
  • Live Chat
  • Location Tracking
  • Macros/Templated Responses
  • Mailing List Management
  • Marketing Automation
  • Marketing Calendar
  • Mass Texting
  • Media Library
  • Meeting Management
  • Message Personalization
  • Mobile Access
  • Mobile Alerts
  • Mobile Optimization
  • Mobile Survey
  • Monitoring
  • Multi-Account Management
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Distribution
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Language
  • Multiple Site Management
  • Multiple User Accounts
  • Multivariate Testing
  • Newsletter Management
  • Notification Scheduling
  • Offline Form
  • Onboarding
  • Online Booking
  • Online Forms
  • Performance Management
  • Performance Metrics
  • Personalization
  • Pipeline Management
  • Post Scheduling
  • Power Dialer
  • Predictive Analytics
  • Preview Functionality
  • Proactive Chat
  • Progress Tracking
  • Progressive Dialer
  • Promotions Management
  • Proposal Generation
  • Proposal Management
  • Prospecting Tools
  • Question Branching
  • Queue Management
  • Quotes/Estimates
  • ROI Tracking
  • Randomization
  • Real Time Editing
  • Real-Time Analytics
  • Real-Time Chat
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Updates
  • Real-time Consumer-facing Chat
  • Real-time Scheduling
  • Referral Tracking
  • Registration Management
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Management
  • Response Validation
  • Responsive Web Design
  • Routing
  • SEO Management
  • Sales Activity Management
  • Sales Analytics
  • Sales Forecasting
  • Sales Pipeline Management
  • Sales Trend Analysis
  • Scheduling
  • Search/Filter
  • Segmentation
  • Service Level Agreement (SLA) Management
  • Shared Contacts
  • Signature Creation
  • Signature Management
  • Signature Templates
  • Simple Mail Transfer Protocol (SMTP)
  • Site Intercept Survey
  • Site Search Tracking
  • Skip Logic
  • Social Advertising
  • Social Marketing
  • Social Media Integration
  • Social Media Monitoring
  • Social Promotion
  • Source Tracking
  • Spam Blocker
  • Subscription Management
  • Support Audio/Images/Video
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey Builder
  • Surveys & Feedback
  • Tagging
  • Target Account Identification
  • Task Editing
  • Task Import
  • Task Management
  • Task Progress Tracking
  • Task Scheduling
  • Task Tagging
  • Team Management
  • Template Management
  • Territory Management
  • Third-Party Integrations
  • Time on Site Tracking
  • To-Do List
  • Transcripts/Chat History
  • Transfers/Routing
  • URL Customization
  • Unsubscribe Database
  • Usage Tracking/Analytics
  • User Interaction Tracking
  • Visitor Registration
  • Visitor Tracking
  • Visual Analytics
  • WYSIWYG Editor
  • Web Forms
  • Web Notifications
  • Website Publishing Options
  • Website Visitor Tracking
  • Whitelisting/Blacklisting
  • Win/Loss Analysis
  • Workflow Configuration
  • Workflow Management
  • Total features226
  • A/B Testing
  • API
  • Access Controls/Permissions
  • Account Alerts
  • Account Management
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Attendance Management
  • Audience Targeting
  • Auto Update
  • Automated Publishing
  • Automated Routing
  • Automated Scheduling
  • Automatic Call Distribution
  • Automatic Outbound Dialer
  • Autoresponders
  • Availability Management
  • Batch Processing
  • Behavior Tracking
  • CAN-SPAM Compliance
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Call Center Management
  • Call Disposition
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Tracking Metrics
  • Caller ID
  • Campaign Analytics
  • Campaign Management
  • Campaign Personalization
  • Campaign Planning
  • Campaign Scheduling
  • Campaign Segmentation
  • Campaign Specific Signature
  • Canned Responses
  • Channel Management
  • Churn Management
  • Click Tracking
  • Client Database
  • Client Management
  • Client Tracking
  • Commenting/Notes
  • Communication Management
  • Computer Telephony Integration
  • Confirmation/Reminders
  • Contact Database
  • Contact Management
  • Content Creation
  • Content Delivery
  • Content Management
  • Conversion Rate Optimization
  • Conversion Tracking
  • Customer Database
  • Customer Engagement
  • Customer History
  • Customer Management
  • Customer Segmentation
  • Customer Social Profiles
  • Customer Support
  • Customer Surveys
  • Customizable Branding
  • Customizable CTAs
  • Customizable Fields
  • Customizable Forms
  • Customizable Questions
  • Customizable Templates
  • Customization
  • Dashboard
  • Data Analysis Tools
  • Data Import/Export
  • Data Synchronization
  • Deal Management
  • Design Management
  • Document Storage
  • Donor Management
  • Drag & Drop
  • Drip Campaigns
  • Dynamic Content
  • Electronic Payments
  • Email Campaign Management
  • Email Distribution
  • Email Management
  • Email Marketing
  • Email Monitoring
  • Email Reminders
  • Email Templates
  • Email Tracking
  • Employee Management
  • Engagement Tracking
  • Event Calendar
  • Event Management
  • Event Scheduling
  • Event Ticketing
  • Event Triggered Actions
  • Feedback Management
  • File Sharing
  • For AEC Industry
  • For Insurance Industry
  • For Nonprofits
  • For Real Estate
  • For Sales Teams/Organizations
  • For Small Businesses
  • For Startups
  • For iPad Devices
  • Forecasting
  • Form Builder
  • Forms Management
  • Gamification
  • Geotargeting
  • Goal Management
  • Goal Setting/Tracking
  • Group Scheduling
  • Help Desk Management
  • IT Asset Management
  • Image Library
  • Inbox Management
  • Incident Management
  • Interaction Tracking
  • Internal Chat Integration
  • Keyword Filtering
  • Knowledge Base Management
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Distribution
  • Lead Engagement
  • Lead Generation
  • Lead Management
  • Lead Notifications
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • Lead Verification/Validation
  • Leaderboards
  • List Management
  • Live Chat
  • Location Tracking
  • Macros/Templated Responses
  • Mailing List Management
  • Marketing Automation
  • Marketing Calendar
  • Mass Texting
  • Media Library
  • Meeting Management
  • Message Personalization
  • Mobile Access
  • Mobile Alerts
  • Mobile Optimization
  • Mobile Survey
  • Monitoring
  • Multi-Account Management
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Distribution
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Language
  • Multiple Site Management
  • Multiple User Accounts
  • Multivariate Testing
  • Newsletter Management
  • Notification Scheduling
  • Offline Form
  • Onboarding
  • Online Booking
  • Online Forms
  • Performance Management
  • Performance Metrics
  • Personalization
  • Pipeline Management
  • Post Scheduling
  • Power Dialer
  • Predictive Analytics
  • Preview Functionality
  • Proactive Chat
  • Progress Tracking
  • Progressive Dialer
  • Promotions Management
  • Proposal Generation
  • Proposal Management
  • Prospecting Tools
  • Question Branching
  • Queue Management
  • Quotes/Estimates
  • ROI Tracking
  • Randomization
  • Real Time Editing
  • Real-Time Analytics
  • Real-Time Chat
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Updates
  • Real-time Consumer-facing Chat
  • Real-time Scheduling
  • Referral Tracking
  • Registration Management
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Management
  • Response Validation
  • Responsive Web Design
  • Routing
  • SEO Management
  • Sales Activity Management
  • Sales Analytics
  • Sales Forecasting
  • Sales Pipeline Management
  • Sales Trend Analysis
  • Scheduling
  • Search/Filter
  • Segmentation
  • Service Level Agreement (SLA) Management
  • Shared Contacts
  • Signature Creation
  • Signature Management
  • Signature Templates
  • Simple Mail Transfer Protocol (SMTP)
  • Site Intercept Survey
  • Site Search Tracking
  • Skip Logic
  • Social Advertising
  • Social Marketing
  • Social Media Integration
  • Social Media Monitoring
  • Social Promotion
  • Source Tracking
  • Spam Blocker
  • Subscription Management
  • Support Audio/Images/Video
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey Builder
  • Surveys & Feedback
  • Tagging
  • Target Account Identification
  • Task Editing
  • Task Import
  • Task Management
  • Task Progress Tracking
  • Task Scheduling
  • Task Tagging
  • Team Management
  • Template Management
  • Territory Management
  • Third-Party Integrations
  • Time on Site Tracking
  • To-Do List
  • Transcripts/Chat History
  • Transfers/Routing
  • URL Customization
  • Unsubscribe Database
  • Usage Tracking/Analytics
  • User Interaction Tracking
  • Visitor Registration
  • Visitor Tracking
  • Visual Analytics
  • WYSIWYG Editor
  • Web Forms
  • Web Notifications
  • Website Publishing Options
  • Website Visitor Tracking
  • Whitelisting/Blacklisting
  • Win/Loss Analysis
  • Workflow Configuration
  • Workflow Management

Integrations

  • Total integrations537
  • Adobe Commerce
  • BigCommerce
  • Google Ads
  • Google Analytics 360
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Instagram
  • LinkedIn for Business
  • Mailchimp
  • Marketo Engage
  • Meta for Business
  • Pipedrive
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter/X
  • WooCommerce
  • WordPress
  • Zapier
  • Total integrations43
  • Adobe Commerce
  • BigCommerce
  • Google Ads
  • Google Analytics 360
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Instagram
  • LinkedIn for Business
  • Mailchimp
  • Marketo Engage
  • Meta for Business
  • Pipedrive
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter/X
  • WooCommerce
  • WordPress
  • Zapier

User reviews that mention these apps

AR
AvatarImg

Verified reviewer

Business Supplies and Equipment, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Constant Contact logo

Constant Contact

Meilleur logiciel De contact en e-commerce

Reviewed a year ago
Pros

Créateur d'émail, gestion des contacts, crm

Cons

J'ai pas eut de problème avec un seul asp

Showing original review in French. See translation

AvatarImg
AvatarImg

Kenneth M.

Nonprofit Organization Management, 1-10 employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Constant Contact logo

Constant Contact

CLIENT CONTACT MADE EASY

Reviewed 6 years ago

We utilized Constant Contacts after the business went away from using MS Access. This opened up a whole new world for client and customer communications. When the organization adopted its new CRM, we were told by the CRM managers that CC was not compatable and that we would have to utilize another software to send out mass emails, but this also entailed us to import client/customer contact data into...

Pros

Constant Contact is now directly integrated into the CRM system that is utilized by the business. Makes this extremely easy to generate mass emails to filtered groups as well as seemlessly update our "do not email" list of within the CRM. This is all done directly through CC back to our CRM without office staff having to manually indicate this within the CRM data base.

Cons

Using templated email formats for letters, flyers, etc.. is easy but putting together custom projects is a bit more labor extensive.

HG
AvatarImg

Harshit G.

Education Management, 201-500 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Constant Contact logo

Constant Contact

Good Email Marketing Platform

Reviewed a year ago
Pros

It's a very good tool to send bulk email to your audience and cost wise it is good as well.

Cons

There was some customization and integration issues with I found to connect with the CRM.

MR
AvatarImg

Michael R H.

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Constant Contact logo

Constant Contact

Challenging

Reviewed 6 years ago
Pros

Nice if one is creative in selecting templates for your email marketing campaigns. Also it offers an opt out for your customers and prospects.

Cons

Pricey product without any CRM functionality. Took me way too long to figure out how to create a campaign.

MJ
AvatarImg

Megan J.

Marketing and Advertising, 51-200 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Constant Contact logo

Constant Contact

Does the Job!

Reviewed 4 years ago

Constant contact is great, and awesome for small businesses!

Pros

What I like most about Constant Contact is that it is very easy to use, set up campaigns, and see the results.

Cons

What I like least about Constant Contact is that it doesn't have its own CRM, but it does have integrations!

KM
AvatarImg

Kassandra M.

Real Estate, 11-50 employees

Used other for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

Constant Contact logo

Constant Contact

Great product but overpriced.

Reviewed 7 years ago
Pros

The features and functionality are intuitive so there is little to no learning curve. It's easy to get started right away.

Cons

This product seems overpriced when compared to other CRM products that have virtually the same functionality for significantly less money.

PN
AvatarImg

Pius N.

Media Production, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Constant Contact logo

Constant Contact

Elaborate Contact and Lead Managing App

Reviewed 2 months ago
Pros

Constant Contact has all the CRM assisting mechanisms, and there are reliable contact assistance.

Cons

Constant Contact makes marketing effortless and timely, with no delays.

SA
AvatarImg

Selasi A.

Nonprofit Organization Management, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Constant Contact logo

Constant Contact

Constant Contact good for a variety of basic features for smaller orgs

Reviewed 8 months ago
Pros

Many different functionalities to take advantage of besides email, like surveys, CRM management, landing pages, etc.

Cons

Some of the features are still a little clunky and the wide variety makes for lack of depth within each (e.g. you can schedule a post to social media, but you can't tag accounts or edit articles). Sometimes the email editor can be a little clunky as well, but it is a drag and drop interface.

AvatarImg
AvatarImg

Steffane P.

Nonprofit Organization Management, 11-50 employees

Used monthly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Constant Contact logo

Constant Contact

Great option for email marketing campaigns

Reviewed a year ago

Fantastic marketing analytics to see how marketing tatics are going

Pros

Extremely user friendly with the ability to connect with other platforms as well as export information into CRM

Cons

I would say the only thing I have a compliant about was price but still very affordable for smaller nonprofits

AR
AvatarImg

Verified reviewer

Education Management, 11-50 employees

Used monthly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Constant Contact logo

Constant Contact

Good Email Tool for Non-Sales Based Activities

Reviewed 2 years ago
Pros

Constant Contact provides an easy to use way to stay in touch with a large mailing list of contacts - and is easy to use for building out websites on the fly with personalization tokens.

Cons

We mostly leverage Constant Contact for newsletters and non-sales initiatives, as it doesn't integrate well with our CRM for mapping a customer journey.

AR
AvatarImg

Verified reviewer

Electrical/Electronic Manufacturing, 1-10 employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Constant Contact logo

Constant Contact

Great for beginners

Reviewed 7 years ago

This is a great system for easy use of email marketing. They now added features for promotions to grow facebook and surveys as well. It's really easy to use and self-explanatory.

Pros

Easy to use price grows with my business customer service is awesome options like surveys, ect. report data

Cons

does not integrate with my current CRM becuase its so user friendly I can't add some cpmplex features that I would like. reports can't be combined :(

MC
AvatarImg

Marialuisa C.

Marketing and Advertising, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

Constant Contact logo

Constant Contact

Great for small business

Reviewed a year ago
Pros

It's very simple and straightforward - it fits well for small businesses.

Cons

It's pretty limiting if you wanted to take your CRM plans up a notch. It does not make more complex marketing campaigns very easy to create either.

DP
AvatarImg

Donna P.

E-Learning, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

Constant Contact logo

Constant Contact

a great move for us when we outgrew our last email marketing tool

Reviewed 7 years ago

discount pricing. fast customer support.

Pros

It is a very easy system to merge data into - tracks many fields and the CRM functionalities are great for the price.

Cons

There are not enough shortcuts for duplicating data in campaigns. rely too much on cutting and pasting vs. more sophisticated options.

AR
AvatarImg

Verified reviewer

Transportation/Trucking/Railroad, 1-10 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Constant Contact logo

Constant Contact

Trusted standard bearer for mass mailings

Reviewed 3 years ago

Our company has used constant contact for many years and it has served us well. We will likely switch to a different software provider that has better integrations with our CRM.

Pros

Easy to use for our newsletters and other pay information pieces to our subscribers. It's reliable and a very stable tool that we can depend on. The back end analytical tools are good as well.

Cons

No complaints. It's good for what we need. We will likely switch from constant contact in the future to another app that better integrates with our CRM.

AR
AvatarImg

Aditya R.

Internet, 51-200 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Constant Contact logo

Constant Contact

Solid Email Marketing Point Solution

Reviewed 2 years ago
Pros

Good balance of features, not trying to do too much and become a CRM, but still more powerful than other Point solutions.

Cons

UI can feel a bit clunky and non-intuitive.

DG
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Dan G.

Financial Services, 1-10 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Constant Contact

A Simple Tool for Email Campaigns

Reviewed 7 years ago

Ease of setting up email campaigns and surveys.

Pros

Setting up email and survey campaign are quite easy and have good reporting on the backend. These reports have allowed use to fine-tune how we market to certain groups.

Cons

More integration with our current CRM would be nice. It would make it much easier to import new client data rather than have to copy and paste all the time.

CF
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Craig F.

Nonprofit Organization Management, 501-1,000 employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Constant Contact

Easy to Use and Track Results

Reviewed a year ago

I started with Constant Contact and was able to jump right into it and felt very comfortable with the system. The distribution lists and tags were very easy to use and made my use of the database as a CRM much easier. We didn't want to spend money on a true CRM so this did work well for our use.

Pros

I found CC very easy to use and the templates more in line with what I'm interested in.

Cons

I get emails that may never open my emails but they just keep getting collected and increases my total and the pricing reflects that. I'd also like to get a little guidance on what might cause an email to get caught in a junk folder or be looked at as spam.

DP
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Dan P.

Marketing and Advertising, 1-10 employees

Used monthly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Constant Contact

Easy to use for mass emails

Reviewed 4 years ago

I use Constant Contact to send e-blasts to prospects and clients. Because building the email in the format I wish is easier than other email services or the CRM,

Pros

The ease of creating an email (email blast, newsletter, etc) is just as easy if not easier than using a more sophisticated deployment from a CRM.

Cons

I would like to see more options when it comes to adding html and also the ability to take the creative from Constant Contact and use it in another email application such as Outlook or a email account like Gmail. Perhaps this does exist but I haven't found out how to do so.

NJ
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Noah J.

Philanthropy, 11-50 employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Constant Contact

A Solid Product with CRM Syncing

Reviewed 2 years ago
Pros

The CRM sync to DonorPerfect is invaluable. Being able to track how often donors are contacted helps pull out trends on which we want to capitalize.

Cons

Honestly, I feel like I'm not able to take advantage of all that Constant Contact is offering terms of email inclusion, and that might just be that I don't have enough time to examine all the features.

DB
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Devon B.

Marketing and Advertising, 1-10 employees

Used other for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Constant Contact

It's nice... but needs to get with the times

Reviewed 5 years ago

We think that it is lacking in comparison to many of the other CRM/Newsletter systems out there. The technology behind it is need of an overhaul.

Pros

Its simple to use and easy to setup your newsletter. Several of our clients use Constant Contact for this purpose.

Cons

Integrations. Constant Contact lacks severely in the integration department. Their plugins for Wordpress are unreliable, and require constant management.

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Darrell K.

Accounting, 201-500 employees

Used monthly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Constant Contact

Pretty Good

Reviewed 5 years ago

We have a small marketing department so a lot of things are self-serve. We ran an outreach campaign for an event we organized and CC helped us to promote the event.

Pros

Constant Contact was pretty easy to use and it integrated well with our CRM which was Salesforce. It was quick and simple to learn how to launch mail campaigns.

Cons

There wasn't much to not like about it, we just needed some basic functions to run a few campaigns and this did the job for us.

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Rohit S.

201-500 employees

Used monthly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Constant Contact

My organization has used the Constant Contact integration with ClearView CRM.

Reviewed 7 years ago
Pros

There are two things I really like about Constant Contact - 1. the templates are very easy to modify and save, and 2. it integrates basically seamlessly with our CRM ClearView.

Cons

No negative comments about the software, but if they gave some case studies of nonprofits or larger organizations using the program that would be helpful to see.

AZ
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Anna Z.

Events Services, 1-10 employees

Used monthly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Constant Contact

Create professional emails with no design experience

Reviewed a year ago

I LOVE the custom email and easy of updating/freshening it every month. I really don't have design experience and the program is very easy for me to use.

Pros

I signed up for the version that included custom design for one email. Six month later, I continue to use this template and just update content and pix every month. I could never have designed the original email by myself so this extra cost was a real value.

Cons

Constant Contact has an integration with DonorSnap, which is a donor management CRM tool that our nonprofit uses. While it is another expense, I really couldn't do the kind of emails that will get noticed without this integration.

AA
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Amanda A.

Construction, 11-50 employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Constant Contact

Constant Contact for Leads and Customers

Reviewed a year ago

It is easy to use and keep in contact with leads and customers

Pros

I like that we can easily take lists of contacts from our CRM software and import them into Constant Contact and keep in touch with leads and customers every month with different information

Cons

We really like everything about the software. Nothing I can think of at the moment.

AF
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Adam F.

Insurance, 11-50 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Constant Contact

Great tool for easy, simple email blasts

Reviewed 3 years ago

Our overall experience with Constant Contact has been great. It enabled us to get a jump start on email marketing. Now that we have been able to grow, we will be moving to a larger platform.

Pros

Constant Contact has been a great tool for us to easily compile contacts in our CRM system and do email blasts. We have used these both for marketing efforts as well as informational emails that need to go to all of our clients. It is a very cost effective system and does exactly what we need it to do.

Cons

Constant Contact did not connect directly with our CRM system so we had to pull contacts via excel and transfer them to Constant Contact. This was not a big deal but would have been more efficient if we could.

PW
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Peter W.

Arts and Crafts, self-employed

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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EngageBay CRM

A Nice All-In-One System to use

Reviewed 4 months ago

Very encouraging and overall very happy with the program and the way it integrates everything you need in the one spot

Pros

It's ease and layout which is straight forward and easy to navigate when your short of time and don't want be caught behind a desk for a long period of time. Just put the clients details in or update them and keep moving forward.

Cons

The constant check in emails with the free account on a weekly basis.

KA
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Kamil A.

Sports, 1-10 employees

Used monthly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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