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Coosto Reviews

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50 reviews

Recommended

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Fan of Coosto

Reviewed a month ago

Thanks to Coosto, we have an overall picture of our work in one tool. The support is fantastic. It is not the cheapest product on the market, but well worth the money.

Pros

At Webmastery we are fans of Coosto. We use all tools: from listen to publish and engage. In the publish part we use the post optimizer (you pay extra for it). At lists of the handy alerts, which are faster than google alert. Important when it comes to a viewing tip, for example.

Cons

We sometimes opt for the publish part of the platforms themselves, because social media platforms do not make all functions available. For example, tagging on LinkedIn and videos via Instagram lack possibilities. Even with engage, certain messages cannot be loaded: eg comments in Facebook groups and mentions in LinkedIn. So that has to be done manually. Coosto's competitors won't have these features either.

This review was translated from Dutch. Read original review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Indispensable tool for meaningful and effective content!

Reviewed a month ago

At the start you will receive a great training and if you have any questions you will receive a quick response. The tool is continuously being developed and more and more useful features are being added. I'm a big fan!!

Pros

It's a total package! From listening to what concerns your target group, getting inspiration for content and tips on how to best get your message across, to collecting data to continuously improve your content.

Cons

I couldn't think of any, honestly not!

This review was translated from Dutch. Read original review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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My first experience with Coosto after 2 months of use

Reviewed a month ago

Good collaboration internally and with customers. I'm not super excited about all the possibilities, but I haven't found a better tool that meets this either.

Pros

- schedule - schedule stories - tag messages - plug-in calendar implementation - make pdf export

Cons

- no social paid part in Coosto. - dashboard is limited; you can put labels on messages but you cannot compare them. - you pay (a lot) per login, so I can't work in it at the same time as my colleague when we only have 1 login.

This review was translated from Dutch. Read original review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Powerful tool for social listening, engagement and reporting

Reviewed 4 months ago

A reliable supplier for years; pleasant, constructive cooperation. Coosto thinks along with you.

Pros

Tool works intuitively. Handle all your social channels from one clear screen, fully customisable. Powerful scraper that will help you find exactly the messages you were looking for in no time through a wide range of operators to use. Simple reporting based on custom widgets. Provides quick insight into your performance. Good functional support with always quick responses from support.

Cons

Functionalities that function satisfactorily are sometimes replaced by new functionality. This sometimes means that you have to recalibrate certain processes. Coosto is always very helpful and involved.

This review was translated from Dutch. Read original review

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  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Nice tool!

Reviewed a month ago
Pros

- Handy overview of future social media posts - Ability to add multiple accounts - Ability to add different labels to messages - Ability to create reports - Insight into the market

Cons

- Not all posting features are supported, so some things still need to be posted manually

This review was translated from Dutch. Read original review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Positive impression of Coosto

Reviewed a month ago
Pros

Coosto bundles various functionalities, making the tool comprehensive. That is missing from some competitors. We use this tool for content planning, (environmental) analysis and monitoring as well as webcare! The support from Coosto is great, they think along with you and help you where necessary.

Cons

Unfortunately, the possibilities are limited in some areas, such as tagging people on LinkedIn. Unfortunately this is not yet possible. Fortunately, points for improvement are often picked up and included in new updates. It is also a pity that input from Coosto cannot be transferred more easily to other software.

This review was translated from Dutch. Read original review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Clear and fast

Reviewed a month ago
Pros

All posts and reviews come together in one portal, Coosto. This saves us opening and keeping track of all the separate channels, so we can leave Coosto open all day and quickly check whether new messages have come in. You can also filter to see posts that mention the company name without them tagging you. Very handy.

Cons

Sometimes Coosto throws our link with Facebook half off, so that not all instagram channels in Coosto are correct. We then have to refresh this and then it is fine again.

This review was translated from Dutch. Read original review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Optimal collaboration between departments thanks to Coosto

Reviewed a month ago

User-friendly, complete, convenience

Pros

Webcare and social media management can easily take place via the same tool. New colleagues are quickly trained. This means that we experience shorter lines and a lot of ease of use. The reporting functionalities are also a real added value!

Cons

A fee per month is added for every new user.

This review was translated from Dutch. Read original review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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80/20

Reviewed 4 months ago

In general, a handy and easy tool, which makes publishing and monitoring the messages easier. Doesn't fully meet my expectations, but a tool that can do everything simply doesn't exist. ;) For 80% positive!

Pros

Coosto is user-friendly in many ways. The biggest advantage is that you can publish, manage and respond to posts for different accounts/platforms from 1 tool. Good communication and customer service is always available and helpful. It is also nice that the hook-in calendar can be added to the content calendar.

Cons

There are some snags to the use of Coosto. For example, you cannot tag people, certain videos sometimes do not work, you have to regularly renew your link with social media accounts and, for example, share messages are not visible in engage, so you still have to keep an eye on the original message. The reports and listening environment also takes some time to understand and use.

This review was translated from Dutch. Read original review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Nice software with a lot of data available

Reviewed a month ago
Pros

We use this software a lot for digital listening. Lots of data available and the ease of use is good! The ease of use of the publishing and engagement module is also good. Managing roles, accounts is very easy!

Cons

In terms of design/user interface, it could be a bit more with the times. The publishing calendar should have more functions, so that you can better organize it to your content strategy with the help of labels and the like.

This review was translated from Dutch. Read original review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Extensive options, good customer service!

Reviewed 4 months ago
Pros

Easy planning of content, all useful information on 1 website, easy collaboration with the team

Cons

I would like to optimize more: being able to click on a list of saved hashtags instead of always copying and pasting from your own files, concept captions, maybe a media library.

This review was translated from Dutch. Read original review

Vendor response

Heel erg bedankt voor je positieve woorden, Silke. Die tips voor nieuwe functionaliteiten in Coosto waarderen we ook zeker. Nemen we mee!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Software as a service for optimal user convenience, that's Coosto for us!

Reviewed 4 months ago

We have been using Coosto for over a year now, and we love it! Linking, managing and adding subprojects is done in no time. If you can't figure it out? No problem, because Coosto's customer care rocks! Action, reaction and we can move on. Simply well organized, we love that!

Pros

Coosto's applications are constantly evolving. Weekly updates are made to the system, resulting in increasingly better functionalities.

Cons

The only thing that will hopefully be added in the future is the automated posting of multiple images on LinkedIn. A first step could be to be able to post multiple images via a notification, as is now also the way of doing things for Instagram. Fingers crossed and hope that this functionality will be offered in the future!

This review was translated from Dutch. Read original review

Vendor response

Hi Laurens, top dat je tevreden bent over Coosto. Het automatisch publiceren van meerdere afbeeldingen op LinkedIn zou zomaar eens binnenkort geïntroduceerd kunnen worden...;) Update 2-2-2022: We hebben de gevraagde functionaliteit inmiddels toegevoegd aan Coosto! :)

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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User experience employee webcare

Reviewed 4 months ago

Very positive

Pros

Coosto can use search terms on social media to find what is written about the company, product and service. This can then be responded to and anticipated. Good qualitative reports can be produced. Sentiment is very easily measurable from these reports.

Cons

In the engagement, the messages cannot be arranged by date

This review was translated from Dutch. Read original review

Vendor response

Hi Wouter, superfijn dat je tevreden bent over Coosto. Ik weet niet precies wat je bedoelt met het sorteren op datum van berichten in Engage. Dat zou namelijk wel moeten kunnen. Ik zal je Customer Success Manager vragen om hierover even contact met je op te nemen.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Nice software that makes work easier

Reviewed 4 months ago
Pros

The ease with which you can manage your various social media channels through Coosto is fantastic. In addition, it also offers very nice additional functionalities, such as being able to properly monitor what is going on, maintaining the webcare and quickly and easily viewing different types of statistics.

Cons

In some cases, there are technical failures after the implementation of new functionalities. These also sometimes occur randomly in, for example, wanting to set certain data. This is always quickly resolved.

This review was translated from Dutch. Read original review

Vendor response

Dank je wel voor je review, Marli :)

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Tool with many possibilities

Reviewed 4 months ago
Pros

Clear and simple 'engage' function. The overview of the different media channels offers many advantages. You can easily monitor all your media and communicate with customers from 1 screen. Extensive reporting function with all kinds of options to follow up your campaigns and messages.

Cons

Certain functionalities/messages do not work or are not visible in 'engage'. Then you still have to look up the original message. Publish function is of less use to us, since facebook business also provides this.

This review was translated from Dutch. Read original review

Vendor response

Dank je wel voor de review, Dries. Mocht je het idee hebben dat een bericht onterecht ontbreekt in Engage, kun je contact opnemen met ons Supportteam. Ze kijken graag met je mee, en kunnen de Engage-feeds eventueel voor je aanpassen.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Super nice social media mangaging system for large and small companies

Reviewed 4 months ago

I have been working with Coosto (at different companies) for several years now and I really like it. As the manager of the social media channels within the company, it gives me a good overview, offers effectiveness and time savings and I can easily create reports.

Pros

Easy to use, clear, nice reports

Cons

At the moment I don't experience any drawbacks within the tool.

This review was translated from Dutch. Read original review

Vendor response

Daar doen we het voor, Madelon! En goed nieuws: we blijven Coosto doorontwikkelen, dus er komen in de toekomst nog veel meer handige functionaliteiten aan.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Review W Truyens (PZ CARMA)

Reviewed 4 months ago

preparing posts / ideas in the social media agenda so that the department head can check and approve them (make an adjustment if necessary). scheduling saves a lot of time. Too bad that using Instagram in Coosto doesn't work very well. You are also limited when posting stories if you use costo.

Pros

Product is fairly easy to use. Customer service is always easily accessible and helpful. Clear overview of social media planning. Hook-in calendar also a plus.

Cons

using instagram in the costo app is not working properly for us. Mail is often not posted. The fact that you occasionally have to reset the connection is also a minus.

This review was translated from Dutch. Read original review

Vendor response

Dank je wel voor de review, Wendy. We blijven werken aan het uitbreiden van onze functionaliteiten, ook op het gebied van Instagram. Wanneer het externe tools (zoals Coosto) mogelijk wordt gemaakt om direct Stories te posten, gaan we er zeker mee aan de slag!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Happy user

Reviewed 4 months ago
Pros

Coosto is highly recommended for any marketer who needs to keep up with multiple social media channels and review websites. All messages arrive in the same place, which makes it clear. Responding to comments, private messages, reviews, and creating and scheduling posts in the same tool is ideal. In short, a satisfied user!

Cons

You have to pay a lot for WhatsApp, I think that is the biggest disadvantage.

This review was translated from Dutch. Read original review

Vendor response

Wij zijn pas tevreden als onze gebruikers dat ook zijn! Dank voor je positieve review, Kristel!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Review Coosto

Reviewed 4 months ago

I really like that through Coosto I can actually do almost everything regarding social media. I no longer have to log in per account, schedule posts and engage.

Pros

The main advantages for us is that you can schedule mail in an easy way. We work with many accounts, so you often lose the overview. In addition, you can engage from Coosto in an easy way, without having to log in to all accounts. Everything is possible from one place.

Cons

I find it inconvenient that I can't schedule stories or reels, for example. I know this has to do with what the platforms allow, but it would be a big step for us. Also because all platforms are adding more and more new functionalities.

This review was translated from Dutch. Read original review

Vendor response

Fijn dat je over het algemeen tevreden bent. Wat betreft nieuwe functionaliteiten van social platformen: zodra we de toegang krijgen om dit soort features in ons product te gaan aanbieden, zijn we er als de kippen bij!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Easy to learn, hard to master

Reviewed 4 months ago

Coosto saves a lot of time because you don't have to switch between all platforms.

Pros

Having everything in one place is ideal. It gives a lot of overview.

Cons

Some files (photo, video) cannot be uploaded via Coosto but must be uploaded via the platform itself. Not all numbers match the platforms themselves. The use of the statistics is not very user-friendly with setting them up, that could be easier.

This review was translated from Dutch. Read original review

Vendor response

Goed dat je aanstipt waar we nog verder in kunnen verbeteren, Darius. We nemen jouw punten zeker mee om Coosto nog gebruiksvriendelijker en completer te maken. De eerlijkheid gebiedt ons te zeggen dat we daarbij deels afhankelijk zijn van de mogelijkheden die de social media platformen aan externe tools zoals Coosto bieden (qua foto- en video-upload). Neemt niet weg dat we elke kans op verbetering met beide handen zullen aangrijpen!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Everything at a glance

Reviewed 4 months ago

I think it's a nice and well-arranged program, especially when you work in a team. Everyone sees everything at a glance and it is very user-friendly.

Pros

It's great that when you have facebook pages under your care, you only have to make 1 post and you can place it anywhere. You can easily see what has been done that day/week/month.

Cons

You should be able to filter for memos. When I create a report for a particular page, ALL memos are loaded even though they don't apply to that page. Very annoying.

This review was translated from Dutch. Read original review

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  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Good tool that does what it's supposed to do!

Reviewed 4 months ago
Pros

This tool offers a complete package to manage your social media, from publishing to webcare, to scouring the internet for people talking about your company. The modules connect well to each other, which makes it pleasant to work with. Linking social media is seamless.

Cons

The listen module is hard to understand at times if you don't use this software every day to build search queries. So it really takes a while before you master this and even then you will occasionally wonder why you see little or no search result.

This review was translated from Dutch. Read original review

Vendor response

Dank voor je review, Jordi! Goed om te lezen dat je de integratie van de verschillende onderdelen van Coosto prettig vindt werken. Daarnaast willen we graag dat iedere marketing- en communicatieprofessional moeiteloos inzichten uit Coosto kan halen. We blijven daarom hard werken aan de gebruiksvriendelijkheid van onze tool.

Overall Rating
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  • Ease of use
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  • Customer support
  • Likelihood to recommend8/10

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Great tool for social media managers

Reviewed 4 months ago
Pros

Integrated package for social listening, publishing and webcare Dutch base, so easy to communicate with the helpdesk Integration with modules for RTV and print media possible Update with the possibilities that the social platforms offer

Cons

Coosto's app lacks functionality and is not always stable

This review was translated from Dutch. Read original review

Overall Rating
  • Value for money
  • Ease of use
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  • Customer support
  • Likelihood to recommend8/10

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Handy tool

Reviewed 4 months ago
Pros

Coosto helps me to schedule messages in advance in a simple way. This way you maintain an overview and you can better streamline the content of the messages.

Cons

Coosto also offers tools to monitor messages and interaction on social media. Setting this up properly and actually using it in daily practice takes some practice and time. If you have the time and are a bit handy, it certainly has added value.

This review was translated from Dutch. Read original review

Vendor response

Dank je wel voor de positieve recensie, Rianne. Mocht je in de toekomst nog hulp nodig hebben bij het instellen van onze Listen-omgeving, dan kun je ook altijd contact opnemen met je Customer Success Manager of het Supportteam. Ze helpen je graag verder op weg!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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A useful tool with many new elements

Reviewed 4 months ago

Good customer contact and a very good tool. Many possibilities.

Pros

Planning messages ahead and processing results in an instant report is a big plus for Coosto. In addition, the possibility to keep in touch with the followers through engage is very important.

Cons

When scheduling an Instagram post, no more than 1 photo can be added.

This review was translated from Dutch. Read original review

Vendor response

Hi Esther, fijn dat je zo tevreden bent over onze tool!