Coosto Reviews

- schedule - schedule stories - tag messages - plug-in calendar implementation - make pdf export

- no social paid part in Coosto. - dashboard is limited; you can put labels on messages but you cannot compare them. - you pay (a lot) per login, so I can't work in it at the same time as my colleague when we only have 1 login.

Tool works intuitively. Handle all your social channels from one clear screen, fully customisable. Powerful scraper that will help you find exactly the messages you were looking for in no time through a wide range of operators to use. Simple reporting based on custom widgets. Provides quick insight into your performance. Good functional support with always quick responses from support.

Functionalities that function satisfactorily are sometimes replaced by new functionality. This sometimes means that you have to recalibrate certain processes. Coosto is always very helpful and involved.

- Handy overview of future social media posts - Ability to add multiple accounts - Ability to add different labels to messages - Ability to create reports - Insight into the market

- Not all posting features are supported, so some things still need to be posted manually

Coosto bundles various functionalities, making the tool comprehensive. That is missing from some competitors. We use this tool for content planning, (environmental) analysis and monitoring as well as webcare! The support from Coosto is great, they think along with you and help you where necessary.

Unfortunately, the possibilities are limited in some areas, such as tagging people on LinkedIn. Unfortunately this is not yet possible. Fortunately, points for improvement are often picked up and included in new updates. It is also a pity that input from Coosto cannot be transferred more easily to other software.

All posts and reviews come together in one portal, Coosto. This saves us opening and keeping track of all the separate channels, so we can leave Coosto open all day and quickly check whether new messages have come in. You can also filter to see posts that mention the company name without them tagging you. Very handy.

Sometimes Coosto throws our link with Facebook half off, so that not all instagram channels in Coosto are correct. We then have to refresh this and then it is fine again.

Webcare and social media management can easily take place via the same tool. New colleagues are quickly trained. This means that we experience shorter lines and a lot of ease of use. The reporting functionalities are also a real added value!

A fee per month is added for every new user.

Coosto is user-friendly in many ways. The biggest advantage is that you can publish, manage and respond to posts for different accounts/platforms from 1 tool. Good communication and customer service is always available and helpful. It is also nice that the hook-in calendar can be added to the content calendar.

There are some snags to the use of Coosto. For example, you cannot tag people, certain videos sometimes do not work, you have to regularly renew your link with social media accounts and, for example, share messages are not visible in engage, so you still have to keep an eye on the original message. The reports and listening environment also takes some time to understand and use.

We use this software a lot for digital listening. Lots of data available and the ease of use is good! The ease of use of the publishing and engagement module is also good. Managing roles, accounts is very easy!

In terms of design/user interface, it could be a bit more with the times. The publishing calendar should have more functions, so that you can better organize it to your content strategy with the help of labels and the like.

Easy planning of content, all useful information on 1 website, easy collaboration with the team

I would like to optimize more: being able to click on a list of saved hashtags instead of always copying and pasting from your own files, concept captions, maybe a media library.

Heel erg bedankt voor je positieve woorden, Silke. Die tips voor nieuwe functionaliteiten in Coosto waarderen we ook zeker. Nemen we mee!

Coosto's applications are constantly evolving. Weekly updates are made to the system, resulting in increasingly better functionalities.

The only thing that will hopefully be added in the future is the automated posting of multiple images on LinkedIn. A first step could be to be able to post multiple images via a notification, as is now also the way of doing things for Instagram. Fingers crossed and hope that this functionality will be offered in the future!

Hi Laurens, top dat je tevreden bent over Coosto. Het automatisch publiceren van meerdere afbeeldingen op LinkedIn zou zomaar eens binnenkort geïntroduceerd kunnen worden...;) Update 2-2-2022: We hebben de gevraagde functionaliteit inmiddels toegevoegd aan Coosto! :)

Coosto can use search terms on social media to find what is written about the company, product and service. This can then be responded to and anticipated. Good qualitative reports can be produced. Sentiment is very easily measurable from these reports.

In the engagement, the messages cannot be arranged by date

Hi Wouter, superfijn dat je tevreden bent over Coosto. Ik weet niet precies wat je bedoelt met het sorteren op datum van berichten in Engage. Dat zou namelijk wel moeten kunnen. Ik zal je Customer Success Manager vragen om hierover even contact met je op te nemen.

The ease with which you can manage your various social media channels through Coosto is fantastic. In addition, it also offers very nice additional functionalities, such as being able to properly monitor what is going on, maintaining the webcare and quickly and easily viewing different types of statistics.

In some cases, there are technical failures after the implementation of new functionalities. These also sometimes occur randomly in, for example, wanting to set certain data. This is always quickly resolved.

Dank je wel voor je review, Marli :)

Clear and simple 'engage' function. The overview of the different media channels offers many advantages. You can easily monitor all your media and communicate with customers from 1 screen. Extensive reporting function with all kinds of options to follow up your campaigns and messages.

Certain functionalities/messages do not work or are not visible in 'engage'. Then you still have to look up the original message. Publish function is of less use to us, since facebook business also provides this.

Dank je wel voor de review, Dries. Mocht je het idee hebben dat een bericht onterecht ontbreekt in Engage, kun je contact opnemen met ons Supportteam. Ze kijken graag met je mee, en kunnen de Engage-feeds eventueel voor je aanpassen.

Easy to use, clear, nice reports

At the moment I don't experience any drawbacks within the tool.

Daar doen we het voor, Madelon! En goed nieuws: we blijven Coosto doorontwikkelen, dus er komen in de toekomst nog veel meer handige functionaliteiten aan.

Product is fairly easy to use. Customer service is always easily accessible and helpful. Clear overview of social media planning. Hook-in calendar also a plus.

using instagram in the costo app is not working properly for us. Mail is often not posted. The fact that you occasionally have to reset the connection is also a minus.

Dank je wel voor de review, Wendy. We blijven werken aan het uitbreiden van onze functionaliteiten, ook op het gebied van Instagram. Wanneer het externe tools (zoals Coosto) mogelijk wordt gemaakt om direct Stories te posten, gaan we er zeker mee aan de slag!

Coosto is highly recommended for any marketer who needs to keep up with multiple social media channels and review websites. All messages arrive in the same place, which makes it clear. Responding to comments, private messages, reviews, and creating and scheduling posts in the same tool is ideal. In short, a satisfied user!

You have to pay a lot for WhatsApp, I think that is the biggest disadvantage.

Wij zijn pas tevreden als onze gebruikers dat ook zijn! Dank voor je positieve review, Kristel!

The main advantages for us is that you can schedule mail in an easy way. We work with many accounts, so you often lose the overview. In addition, you can engage from Coosto in an easy way, without having to log in to all accounts. Everything is possible from one place.

I find it inconvenient that I can't schedule stories or reels, for example. I know this has to do with what the platforms allow, but it would be a big step for us. Also because all platforms are adding more and more new functionalities.

Fijn dat je over het algemeen tevreden bent. Wat betreft nieuwe functionaliteiten van social platformen: zodra we de toegang krijgen om dit soort features in ons product te gaan aanbieden, zijn we er als de kippen bij!

Having everything in one place is ideal. It gives a lot of overview.

Some files (photo, video) cannot be uploaded via Coosto but must be uploaded via the platform itself. Not all numbers match the platforms themselves. The use of the statistics is not very user-friendly with setting them up, that could be easier.

Goed dat je aanstipt waar we nog verder in kunnen verbeteren, Darius. We nemen jouw punten zeker mee om Coosto nog gebruiksvriendelijker en completer te maken. De eerlijkheid gebiedt ons te zeggen dat we daarbij deels afhankelijk zijn van de mogelijkheden die de social media platformen aan externe tools zoals Coosto bieden (qua foto- en video-upload). Neemt niet weg dat we elke kans op verbetering met beide handen zullen aangrijpen!

It's great that when you have facebook pages under your care, you only have to make 1 post and you can place it anywhere. You can easily see what has been done that day/week/month.

You should be able to filter for memos. When I create a report for a particular page, ALL memos are loaded even though they don't apply to that page. Very annoying.

This tool offers a complete package to manage your social media, from publishing to webcare, to scouring the internet for people talking about your company. The modules connect well to each other, which makes it pleasant to work with. Linking social media is seamless.

The listen module is hard to understand at times if you don't use this software every day to build search queries. So it really takes a while before you master this and even then you will occasionally wonder why you see little or no search result.

Dank voor je review, Jordi! Goed om te lezen dat je de integratie van de verschillende onderdelen van Coosto prettig vindt werken. Daarnaast willen we graag dat iedere marketing- en communicatieprofessional moeiteloos inzichten uit Coosto kan halen. We blijven daarom hard werken aan de gebruiksvriendelijkheid van onze tool.

Integrated package for social listening, publishing and webcare Dutch base, so easy to communicate with the helpdesk Integration with modules for RTV and print media possible Update with the possibilities that the social platforms offer

Coosto's app lacks functionality and is not always stable

Coosto helps me to schedule messages in advance in a simple way. This way you maintain an overview and you can better streamline the content of the messages.

Coosto also offers tools to monitor messages and interaction on social media. Setting this up properly and actually using it in daily practice takes some practice and time. If you have the time and are a bit handy, it certainly has added value.

Dank je wel voor de positieve recensie, Rianne. Mocht je in de toekomst nog hulp nodig hebben bij het instellen van onze Listen-omgeving, dan kun je ook altijd contact opnemen met je Customer Success Manager of het Supportteam. Ze helpen je graag verder op weg!

Planning messages ahead and processing results in an instant report is a big plus for Coosto. In addition, the possibility to keep in touch with the followers through engage is very important.

When scheduling an Instagram post, no more than 1 photo can be added.

Hi Esther, fijn dat je zo tevreden bent over onze tool!