CM.com Pricing, Features, Reviews & Comparison of Alternatives

CM.com

Web-based conversational commerce and payment solution

5.0/5 (5 reviews)

CM.com overview

What is CM.com?

CM.com is a cloud-based conversational commerce platform, which enables businesses to implement payment solutions for stores and connect with customers via various voice and text messaging channels. Features include message logs, real-time data, email campaigns, customer segmentation, and data validation.

Using the SMS platform, businesses can authenticate online payments with one-time passwords (OTPs), send targeted marketing messages, and notify customers about deliveries. CM.com includes a ticketing feature, which helps event organizers create event pages, design personalized tickets according to corporate meetups, and gain insights into ticket sales through the dashboard. Stakeholders can set up payment methods for web and mobile, automate payment collection for subscriptions or recurring billing, and process online payment with QR codes.

The platform lets users collect customer data from multiple external or internal sources via APIs, create individual customer profiles, and prevent data duplication by using identifiers such as corporate IDs, cookies, mobile IDs, email addresses, and more. CM.com also provides plugins to integrate with multiple third-party eCommerce platforms including Magento, Shopify, WooCommerce, Shopware, OpenCart, and PrestaShop.
www.cm.com

Pricing

Starting from
€99/month
Pricing options
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States

Supported languages

English
CM.com screenshot: CM.com mobile landing page creationCM Customer Contact via messaging appsCM.com screenshot: CM.com campaign managementCM.com screenshot: CM.com messaging logs

CM.com reviews

Excellent
5

Very good
0
Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.8
  4.6
  4.8
  5.0
Mac Cahill

M&A Firm Reviews e-Signature and SMS Products

Used occasionally for free trial
Reviewed 2020-04-08
Review Source: Capterra

Signing up and getting started with CM.com platform was super easy. I was recommended it by a work friend so I decided to try it out. It was super easy to create an account and add both the sign and campaign apps to my portfolio. I started with the sign app as this could have the most functionality with what I do. It was intuitive and easy to figure out how to upload a document and send that document with fields. It had everything I would look for - e-signatures, ability to cc', add text and dates, etc..

Pros
Intuitive, easy to use from creating an account, adding both the sign and the campaigns apps to my dashboard, learning how and then actually going through the process of creating templates and campaigns, to scheduling them or sending them out immediately. From start to finish, it took me less than 30 mins to use. The process of using the apps were highly enjoyable and I can see value and ROI in using this versus our current process already.

Cons
The only challenge I encountered was the ability to edit the e-signature documents within the CM.com Sign interface. This would cause a bottleneck when working with a document that required modifications/revisions from external parties before the signature phase. Otherwise, this is a highly efficient product. Additionally, it wasn't 100% straightforward that I had to add the addressbook app in order to upload a list of my contacts that I wanted to send my campaign to. It would make more sense if the addressbook was linked somewhere in the initial intro guide so that users knew how to send bulk messages without manually entering individual contact information.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Chris Recce

Taking CM.com for a Test Drive

Used weekly for free trial
Reviewed 2020-04-14
Review Source: Capterra

My overall experience utilizing CM.com solutions was extremely positive and as my organization continues to evaluate solutions for effective and affordable customer messaging, I will keep them top of mind.

Pros
One of the things that stood out to me most about CM's software was the variety of solutions offered. I largely utilized the SMS suit including two-way SMS messaging and online messaging via campaigns and was impressed with the overall setup and ease of use when demoing both solutions. It truly was as easy as stated and provides business the opportunity to effortlessly communicate with our target audiences.

Cons
One of the features that I feel needs to be improved is the SMS campaign option and specifically the ability to identify whether one of the chosen selections is working. For example, when uploading a picture to a campaign I created, I had to upload the picture multiple times because there was no progress indicator that it was uploading. I would recommend that CM make adjustments to the UI so that the user can tell whether or not the selected action is taking place.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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David Holliday

Prime Meridian Direct Photos made simple

Used daily for 6-12 months
Reviewed 2020-04-23
Review Source: Capterra

Overall it has been a great experience. CM.com and [SENSITIVE CONTENT HIDDEN], in particular, helped give us all the information we needed to make an informed decision. I would say [SENSITIVE CONTENT HIDDEN] support is what swayed us to join CM.com opposed to Clickatell. We look forward to a long and mutually beneficial relationship in the future.

Pros
It was a very smooth integration that allowed us to get our WhatsApp message directly into our system. This allowed us to make use of many of the other developments we had done on our side. It was extremely simple but effective. This change had a huge impact on our turnaround times going from days to minutes. It also made a massive contribution to improving our overall client's experience.

Cons
I don't think there are cons at this stage. I would just say that there is a lot more that we can explore and improve on. The integration of WhatsApp into our system has lots of potential and we need to gain as much benefit as possible to be a fully omnichannel business.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Marsalin Gounden

One Step Closer to Valued Client Engagements

Used daily for less than 6 months
Reviewed 2020-04-29
Review Source: Capterra

Our experience with the CM team was impeccable. We worked together more after-hours than during business hours in an effort to accommodate us and our requirements. They are super professional and yet so easy to connect and communicate with. They made themselves available to us, kept us appraised, and did a stellar job with everything they touched. They have provided a reliable service and enabled us to get our solution implemented.

Pros
The software is extremely user friendly, which is critical for new users and for the context of these applications. We were most intrigued by the reporting capability and the function of drilling down. The entire integration process was seamless even without the world-class support given by the team

Cons
One of the improvements we would recommend is the grouping and categorization of the data intelligence to be able to extrapolate reporting overviews within the software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Johan Barnard

Easy and Comprehensive!

Used weekly for 2+ years
Reviewed 2020-04-22
Review Source: Capterra

Excellent - our account manager is always ready to assist and very helpful! The platform is always available and we have not experienced any issues before.

Pros
Within one platform our team are able to do all our direct marketing functions. We use SMS and email and direct traffic to our landing pages for optimal conversions.

Cons
Not much, I have not experienced any issues. When I had queries their customer support was super fast to respond.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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CM.com pricing

Starting from
€99/month
Pricing options
Subscription
Free trial
View Pricing Plans

CM.com is offered across three pricing plans, outlined below.

Essentials: €99/month
Business: €299/month
Enterprise: €499/month

CM.com features

API
Contact Management
Customer Database
Customizable Branding
Customizable Templates
Electronic Payments
Social Media Integration
Surveys & Feedback
Third Party Integration

Activity Dashboard (288 other apps)
Activity Tracking (199 other apps)
Automatic Notifications (240 other apps)
Calendar Management (208 other apps)
Custom Fields (165 other apps)
Customizable Reporting (188 other apps)
Data Import/Export (225 other apps)
Email Integration (222 other apps)
Real Time Data (155 other apps)
Reminders (209 other apps)
Reporting & Statistics (314 other apps)

Videos and tutorials

Additional information for CM.com

Key features of CM.com

  • 2-Way Messaging
  • Access Controls/Permissions
  • Analytics/ROI Tracking
  • Appointment Scheduling
  • Audience Segmentation
  • Auto Reminders
  • Automated Responses
  • Barcode / Ticket Scanning
  • Batch Communications
  • Behavioral Analytics
  • Canned Responses
  • Channel Attribution
  • Chat / Messaging
  • Chatbot
  • Concessions Management
  • Contextual Targeting
  • Coupons
  • Customer Data Management
  • Customer Profiles
  • Customizable CTAs
  • Data Matching
  • Device Targeting
  • Document Analytics
  • Drip Campaigns
  • Dynamic Content
  • Electronic Signature
  • Email Automation
  • Email Management
  • Email Marketing
  • Engagement Monitoring
  • File Sharing
  • GDPR Compliance
  • Geo Targeting
  • Group Messaging
  • Knowledge Base
  • Landing Pages / Web Forms
  • Landing Pages/Web Forms
  • Lead Qualification
  • Live Chat
  • Location-Based Marketing
  • MMS
  • Marketing Automation
  • Mass Texting
  • Message Personalization
  • Mobile Coupons
  • Mobile Keywords
  • Mobile Messaging
  • Mobile Notifications
  • Mobile Signature
  • Mobile Ticketing
  • Multi-Party Signing
  • Notification Scheduling
  • Offline Form
  • On-Demand Communications
  • One-to-One Messaging
  • Online Ticketing
  • Onsite Ticketing
  • Personalization
  • Polls/Voting
  • Print-at-Home
  • Product Recommendations
  • Queue Management
  • Real-time Consumer-facing Chat
  • Real-time Conversations
  • Reporting/Analytics
  • Reserved Seating
  • Sales Intelligence
  • Scheduled Messaging
  • Search Marketing
  • Season Tickets
  • Seating Map
  • Segmentation
  • Shortcodes
  • Social Marketing
  • Support Ticketing
  • Task Progress Tracking
  • Team Collaboration
  • Text Messaging
  • Text-to-Win
  • Ticket Brokering
  • Ticket Reservations
  • Transcripts/Chat History
  • Transfers/Routing
  • Video Content
  • Virtual Assistant
  • Visual Notifications
  • Website Visitor Tracking
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