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Social media management, analytics & strategy planning.
Sprinklr's social CRM and social governance modules can be used to manage all your social profiles from one single platform. The Social Engagement product by Sprinklr can be used to monitor and respond to the high volume of conversations happening across multiple social media channels. Separate message traffic into queues and set workflows to route conversations to the right teams. Tag messages using custom macros and rules and view conversation threads.
Typical customers
Platforms supported
Support options
Training options
Functionality
4.4
/5
78
Total features
134
34 categories
Functionality contenders
Overall Rating
4.2
/5
78
Positive reviews
36
29
10
1
2
Overall rating contenders
Anne M.
Sr Manager, paid media & social media strategy
Real Estate, 5,001-10,000 employees
Review source
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Anne M: Hi, I'm Anne. I'm a senior manager of paid media and social media strategy. I would give Sprinklr...
Jordan S.
Senior Account Executive
Marketing and Advertising, 11-50 employees
Review source
Transcript
Jordan S.: Hi. I'm Jordan. I'm a senior account executive at a marketing agency, and I would give Sprinklr...
Verified reviewer
Real Estate, 5,001-10,000 employees
Used daily for 2+ years
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We have been very happy with our Sprinklr partnership - if your company has the budget to support the (expensive) tool, then I think it is definitely worth it.
Sprinklr has every feature a social media marketer could need - in the publishing, listening and reporting categories. Its robust system allows us to publish to 120+ social assets simultaneously - a HUGE time saver for the company.
Sprinklr's system is so thorough that it can feel intimidating or overwhelming to use. There are so many options to accomplish a goal it can be difficult to know where to start.
Daniel H.
Retail, 1,001-5,000 employees
Used daily for 1-2 years
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Management team and customer service is outstanding. As they build their product, you can genuinely tell they want to succeed. The product is extremely flexible, and able to meet the needs of a wide array of users on a social team - from designers, who can directly upload assets into a repository, to copywriters, who can upload copy into the posts for approval, etc. Reporting is outstanding, and covers off all major needs of an enterprise social team.
The occasional bug, but nothing a quick refresh can't solve. Biggest issue is some of the less intuitive features or questions are not able to be answered by their reps since they are still learning the product. However, their response time is always exceptional and they continue to work on the issue or education until there is a solve. Finally, we were fortunate enough to shell out for the enterprise solution, but it is on the expensive side. More cost effective credentialing significantly impact the features, which is a bummer for teams who can't afford the top level tiers.
Mary Grace S.
Marketing and Advertising, 201-500 employees
Used weekly for 6-12 months
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We rely on our tools for so heavily at our agency, that work stops when a tool isn't working properly. So most of the time, when it's working, it does what we need it to do. It has many of the insights we need and connects to the platforms we need to engage on.
This tool has so many layers to it that I don't have to look anywhere else when searching for engagement analytics.
The amount of times in our chat that I see "Sprinklr is down" does not give an excellent credit to the tool. It also doesn't keep up to date very well with changing platform features (no Reels insights).
Muhammad K.
Information Technology and Services, 1-10 employees
Used daily for 1-2 years
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Sprinklr can fetch real time comments, messages, posts from social media channels into dashboards which help advisors to reply to customer queries and/or concerns. It has extensive reporting and does social listening as well across social media channels where you can fetch posts using particular keywords.
Sprinklr can do almost everything but there are sometime few misses. It misses to fetch comments or the numbers in the reporting are sometimes different from actual channel analytics. Their support is a major miss. If something needs extensive troubleshooting, the support will always try to brush it under the carpet and push back.
Verified reviewer
Marketing and Advertising, 11-50 employees
Used daily for 1-2 years
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i really like all of the features offered by sprinklr. So easy to schedule content and not have to worry about pushing it live yourself. Tagging features help determine best performing content and analytics aspect is very helpful. Platform is extra helpful if you have an Instagram business profile because it will pull in your IG story metrics. Otherwise, those will not be captured and you need to pull manually.
creating widgets in the analytics function can be tricky and not always the easiest to set up. Once you get the hang of it, you're golden and ready to dive into your performance.
What does Sprinklr do?
Is Sprinklr social media?
How does Sprinklr work?
How do I make a post on Sprinklr?