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Sprinklr
4.2
(80)

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Social media management, analytics & strategy planning.

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(41)

Sprinklr Pricing, Features, Reviews and Alternatives

Sprinklr product overview

What is Sprinklr?

Sprinklr's social CRM and social governance modules can be used to manage all your social profiles from one single platform. The Social Engagement product by Sprinklr can be used to monitor and respond to the high volume of conversations happening across multiple social media channels. Separate message traffic into queues and set workflows to route conversations to the right teams. Tag messages using custom macros and rules and view conversation threads.

Key benefits of using Sprinklr

- Sprinklr supports Twitter, Facebook, Snapchat, LinkedIn, Google+, YouTube, Instagram, Foursquare, Flickr, Slideshare, Tumblr, WordPress, Zendesk, Livechat, Bazaar Voice, Survey Monkey, Clarabridge, Sina Weibo, Tencent Weibo, Renren, and VK.

- Slice and dice drill-down queries that can be immediately saved and “injected” into conversation or reporting dashboards for subsequent examination.

- Use Sprinklr to track campaigns and conversions, optimize conatent placement and deployment.

- Build a 360 degree profile views of your customers over time and across hundreds of channels by integrating a Social CRM

- Build your own custom social apps and run A/B testing, as well as having access to a selection of ready-to-go apps. Schedule deployment and manage app versioning.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
FAQs/Forum
24/7 (Live rep)
Knowledge Base

Training options

Videos
Live Online
In Person
Documentation

Sprinklr features

Functionality

4.3

/5

80

Total features

134

34 categories

Most valued features by users

Reporting/Analytics
Activity Dashboard
API
Third-Party Integrations
Campaign Management
Reporting & Statistics
Data Import/Export
Customizable Branding

Functionality contenders

Sprinklr users reviews

Overall Rating

4.2

/5

80

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7.92/10
Rating distribution

5

4

3

2

1

36

30

11

1

2

Pros
Management team and customer service is outstanding. As they build their product, you can genuinely tell they want to succeed.
We have been very happy with our Sprinklr partnership - if your company has the budget to support the (expensive) tool, then I think it is definitely worth it.
I also love how easy it is to clone posts from other accounts on our handles and to share content across different platforms. I really like the Social Listening aspect as well.
Cons
I mostly use for Twitter and the search tool is really bad. There are also some content formats, such as poll, that I can't post with the software, something that makes my life pretty hard.
For someone who has limited knowledge of social queries and Boolean logic, it can be hard to get used to the set-up to create queries and keywords.
Depending on the social network it is even more limited, as in the case of Linkedin.

Sprinklr FAQs

How much is Sprinklr?

You can access a free trial through Sprinklr's website homepage, but for pricing details, please directly contact Sprinklr.


What does Sprinklr do?

Sprinklr is a customer experience management platform that allows businesses to use AI technology to engage with customers and analyze customer experience metrics that drive marketing campaigns.


Is Sprinklr social media?

Sprinklr is not a social media platform, but it leverages data from social media sites such as Twitter, Facebook, and Instagram to enhance customer experiences.


Is Sprinklr free?

Sprinklr does not provide free subscription, but it offers a free trial.


How does Sprinklr work?

Sprinklr uses AI technology to collect customer experience data from multiple channels to help businesses identify market trends and meet customer needs.


How do I make a post on Sprinklr?

You can automate social media posts through the Social Publishing & Engagement module, which helps schedule posts with custom content across channels.


Is Sprinklr a startup?

Sprinklr is a startup company that provides a cloud-based unified customer experience management platform.

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