GetMoreReviews vs XM for Customer Experience

Birdeye

Weave

Birdeye provides an AI-based chat solution for multi-location businesses that engages website visitors 24/7. The platform features intelligent conversation capabilities, lead capture functionality, and seamless handoff to live agents when needed. Businesses can personalize the chat widget to match their brand identity while managing all communications through a centralized smart inbox.

XM for Customer Experience

Qualtrics CustomerXM is a customer experience management platform that helps businesses collect feedback from across multiple channels and improve the customer journey. Key features include personalized consumer insights, trend analysis, digital reputation management, and behavior-based predictions.

Weave is the all-in-one customer communications and engagement platform for small and midsize business. From the first phone call to the final invoice and every touchpoint in between, Weave connects the entire customer journey.

Manager

my workforce deals with a ton of non-paying customers who never want to spend a penny.

Owner

One problem was that every now and then my customers couldn't get on to it.  

GetMoreReviews is a cloud-based review generation and reputation management platform which is designed to encourage satisfied customers to leave 5-star reviews online through automated review requests, while enabling the recording of customer complaints without negative reviews being left online

Activity Dashboard

Activity Tracking

AI/Machine Learning

Alerts/Notifications

Brand Management

Campaign Management

Chat/Messaging

Complaint Monitoring

CRM Integration

Customer Advocacy

Customer Complaint Tracking

Customer Experience Management

Customizable Fields

Dashboard

Email Management

Email Reminders

Email Templates

Engagement Tracking

Feedback Management

Media Monitoring

Monitoring

Multi-Channel Distribution

Negative Feedback Management

Performance Metrics

Purchasing & Receiving

Ratings/Reviews

Reminders

Reporting/Analytics

Reporting & Statistics

Response Management

Review Monitoring

Review Notification

Review Request

Scoring

Sentiment Analysis

SEO Management

SMS Messaging

Social Media Integration

Social Media Monitoring

Social Sharing

Third-Party Integrations

Website Integration

White Label

Widgets

Most reviewers indicate GetMoreReviews provides strong value for money, citing affordability and essential features at a lower cost. They appreciate the free trial and cost-effective plans, though some users say pricing is high for multi-location businesses.

Value for money

Reviews for GetMoreReviews come from a wide variety of industries, including construction (15% of reviewers), health, wellness and fitness (12%), and marketing and advertising (10%). The most frequent use case for GetMoreReviews cited by reviewers is review management (63% of reviewers).

GetMoreReviews

Web-based

Podium

 Starter

Growth

I suspended my subscription during COVID since our service unfortunately took a hit but signed up again after everything returned to normal and I've been using them since. While they are expensive, my online reputation is incredibly valueable to me.

Easy to bulk upload contacts from a CSV, easy to craft both text and email requests, and get negative and positive feedback

We use this primarily for review generation by sending text message requests after we complete a job for a customer.

These people tend to leave a bad review when we just tell them everything in the building isn't free.

Project Manager

We liked the easy management of our client reviews, the way we could filter them in topics, and the affordable price in comparison to similar alternatives.

Mnager

The program was sold to us as a comprehensive review management that we can use to monitor and manage reviews.

Client Experience Director

When we do not receive a review, we find that we have to delete the contact and reinput them to send another round of emails.  

Recruitment Professional

Most of the reviews are not incentivized which decrease the will to write more reviews regarding the useful and new software.

Marketing Manager 

Getmorereviews takes days sometimes to inform you that you received a new review... would like quicker notification.

Funeral Director

I like the we can send a request to our clients - and they have a very easy way to offer a no pressure review

Get more reviews has a fundamental way to get into reputation management.  

Owner/CEO

I am running multiple accounts and it makes it easy to manage them all.

We are considering legal action, since after we complained [SENSITIVE CONTENT] cancelled our subscription.

The campaign send section could use some work.

Orthopedic Surgeon

Simply put, it’s easily modifiable and very easy to use with different electronic medical records.

Controller 

Our customers like the simple access to review us.

I think the program was thinking the email account was invalid.  

I write an email and get quick responses.  

Realtor

I like that you can monitor your reviews on most platforms, catch a bad review to make it right before posting and set auto reminders via email and text to automatically send out for you to get more reviews.

Director of mareting

Ease of use for the entire team and requires little instruction on it's use.

Co-Owner

By allow people to provide us feedback instead of just directing them to review sites, we've been able to handle potential miscommunication and allowed to train our staff appropriately.

I only had one bad experience with Get More Reviews.

Great - That was a good solution for a small business.

Vice Prededent 

ease of use for both me AND the reviewer.

CX Coordinator

The only other "issue" i've had with the platform is that while I'm in one location, sometimes it will kick me off and take me back to the Location Selection screen.

All of our emails, internal docs, and communication with clients we have links to reviews.

Web Developer & SEO specialist

I like the sentiment check the most as it helps keep negative feedback away from the GMB listing or Facebook.

Office Manager

The thumbs up/down feature did not display on any platforms, we have since disabled it.

This is likely more due to the EMR/POS we use, as they do not integrate with any third-parties to my knowledge).

SVP of Digital Marketing & Online Audience Engagement Liaison

In almost 3 years of being in business, we've scraped and clawed for the 13 reviews we had before teaming up with Get More Reviews.

This may be the BEST business decision and partnership we'll make this year! If you're struggling to get client/customer reviews and you have a client list, sign up for GMR NOW!!

It would be nice to have API connection so the reviews could go out automatically.

Still didn't really use it during that time and went to cancel 1 day after the billing started.

I searched and talk with several companies and the price spread in this space for software is crazy!

CEO & Founder

We've tested it and found reviews increased and bad reviews were stopped and addressed without any review.

Marketing Manager

I am not sure if it is because the emails are flagged as spam or what.

Also, wish there was more customization in the dashboard and features.

I was informed it was against their policy to do any refunds even on day 1.

President 

Our reviews are up ten fold since we started using get more reviews

Girl Friday (Old School name)

What is the percentage of responses the average company gets for their effort?   

We're a regional Assisted Stretch company that is experiencing FAST growth.  

Chief Operating Officer

It just works and once you use it, it just makes sense and doesn't require much training.

Marketing Director

I have generated hundreds of reviews for our practices in the last 2 years

OFFICE MANAGER

A REPRESENTATTIVE AS ALWAYS AVAILABLE TO HELP.

Operations Manager

I found this program much more affordable than others I saw.

Reviews

Email

Cancel Subscription

Review Requests

Pricing

Ease of Use

Text and Email

Customer Support

Setup

Small Business

Mid-size Business

Large Enterprises

Freelancers

Most reviewers indicate GetMoreReviews offers better value compared to similar platforms, with pricing described as affordable, cost-effective, and attractive. They appreciate the inclusion of essential review management features in all plans and highlight the free trial as a helpful way to evaluate the software. Users think the investment pays off through increased reviews and business growth. Some reviewers find the price higher than expected, especially for multi-location businesses or those seeking a lightweight solution without extra costs. They report occasional dissatisfaction with mandatory monthly payments and additional fees.

Get More Reviews

SurveyMonkey

SurveyMonkey is an AI-based survey platform designed to help teams collect actionable feedback. The platform offers expert templates for various use cases including customer satisfaction, employee engagement, and event feedback. Organizations can distribute surveys to targeted audiences, analyze results with AI-based insights, and integrate with various business tools for streamlined workflows.

Jotform

Jotform is a cloud-based form builder platform that helps businesses streamline form creation via ready-made templates, integrations with third-party applications, and design features that cater to organizations globally.

Connecteam

An all-in-one employee app that's both powerful, affordable and easy to use, especially for the mobile workforce.

Sales

Very helpful for gathering opinions and reviews of internal processes and company updates.

For start, it is easy to use, second, helps to understand customer experience with our staff and we know where to improve on and what to offer to our customers, and lastly, the performance metrics helps our firm understand how our clients rate us according to the service that received from us.

Improve every key moment along the customer journey with the world's most advanced, AI-driven customer experience platform.

GetMoreReviews vs XM for Customer Experience Comparison (2026)

GetMoreReviews

XM for Customer Experience

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives