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GetMoreReviews vs XM for Customer Experience Comparison (2026)

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Good recommendations?

GetMoreReviews

XM for Customer Experience

Overview

GetMoreReviews is a cloud-based review generation and reputation management platform which is designed to encourage satisfied customers to leave 5-star reviews online through automated review requests, while enabling the recording of customer complaints without negative reviews being left online

Improve every key moment along the customer journey with the world's most advanced, AI-driven customer experience platform.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

No videos yet

Pricing

Starting from

129

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

1500

Per year

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.7

148

107

Value for money

Ease of use

Features

Customer support

81%

would recommend this app

4.6

255

180

Value for money

Ease of use

Features

Customer support

82%

would recommend this app

Pros

“We use this primarily for review generation by sending text message requests after we complete a job for a customer.”

Gary F.

Owner

“I suspended my subscription during COVID since our service unfortunately took a hit but signed up again after everything returned to normal and I've been using them since. While they are expensive, my online reputation is incredibly valueable to me.”

Nicholas A.

Manager

“Easy to bulk upload contacts from a CSV, easy to craft both text and email requests, and get negative and positive feedback”

Nicholas A.

Manager

Pros

“It's an industry leader, used more often than any other survey platform (I believe this is still true), it has robust capabilities, and it's fairly user friendly.”

Brett G.

Mgr., Market Insights

“Very helpful for gathering opinions and reviews of internal processes and company updates.”

Mike A.

Sales

“A dashboard allows management to review the performance of individual Consultants per mission, account or profile.”

Henri A.

Analytics Market Manager

Cons

“When we do not receive a review, we find that we have to delete the contact and reinput them to send another round of emails. ”

Jennifer S.

Client Experience Director

“Most of the reviews are not incentivized which decrease the will to write more reviews regarding the useful and new software.”

Lakshay B.

Recruitment Professional

“my workforce deals with a ton of non-paying customers who never want to spend a penny.”

Nicholas A.

Manager

Cons

“Some parts of the tool are a bit clunky for example the survey upload feature, which for the type of surveys we do, doesn't work very well and often rejects.”