GetMoreReviews Pricing, Features, Reviews & Comparison of Alternatives

GetMoreReviews

Review generation & reputation monitoring tool

4.75/5 (110 reviews)

GetMoreReviews overview

What is GetMoreReviews?

GetMoreReviews is a cloud-based review generation and reputation management solution which utilizes automated review requests to encourage satisfied customers to leave 5-star reviews online, while blocking negative reviews by recording customer complaints and negative feedback without publishing them.

With GetMoreReviews, users can send review requests via SMS or email, either in bulk or one-by-one. The actionable requests involve few steps, with the aim of increasing review conversion rates. For customers who would recommend the business, reviews can be left on Google, Yelp, or Facebook, and review forms are pre-populated with a 5 star rating to encourage customers to leave positive reviews. 4- and 5-star reviews can be posted automatically to business websites and connected Facebook and Twitter profiles. If a customer says they would not recommend the business, they are instead provided with a feedback form which is sent directly to users, rather than being published online. Users can then respond to customer complaints without negative reviews being left.

GetMoreReviews automatically notifies users when new reviews have been left or they have received negative feedback. All reviews can be monitored from a single dashboard, with users able to read full reviews, share reviews, and publicly respond. Automated reports give users an overview of their average rating, review volumes, new reviews, review distribution, listings strength, and more.
www.getmorereviews.com

Pricing

Starting from
$99/month
Pricing options
Free trial
 
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada

Supported languages

English
GetMoreReviews screenshot: GetMoreReviews sends out review requests to customers to generate positive reviewsLocal Business Ally | GetMoreReviews OverviewGetMoreReviews screenshot: Requests can be sent out by both email and SMSGetMoreReviews screenshot: Customers can leave reviews on multiple platformsGetMoreReviews screenshot: Users can send out review requests individually or in bulkGetMoreReviews screenshot: Bulk requests can be sent using CSV files of customer dataGetMoreReviews screenshot: GetMoreReviews separates satisfied and unhappy customers into two different reviews processesGetMoreReviews screenshot: Unhappy customers are provided with a feedback form sent directly to the business, rather than leaving an online reviewGetMoreReviews screenshot: Review requests can also be embedded in email signaturesGetMoreReviews screenshot: All reviews can be monitored from a single dashboardGetMoreReviews screenshot: Users are automatically notified of new reviews

GetMoreReviews reviews

Value for money
Features
Ease of use
Customer support
  4.5
  4.5
  4.7
  4.7
Amy Marion

Really fast setup - less than an hour to start sending

Used weekly for less than 6 months
Reviewed 2019-11-27
Review Source: Capterra

It's very easy to set up and use. Also, the live chat support is very good and helpful. I made a special request to add a new review site (they already have almost all - but I needed an industry specific one) and they added it within an hour.

Pros
At first I didn't understand what made this a better way to than just creating "review requests" emails from my standard email automation platform. But I gave it a try using the free trial - and within an hour - I understood the benefit. The whole flow is already mapped out for you, including the email templates. Instead of creating everything from scratch - all I had to do was brand the emails.

Cons
Not a con, exactly - but a hope that their beta feature, "Funnel Activity" will come out of beta soon. It lets me see exactly who clicked what - but it only worked for me in October. Would like to have the feature going forward.

Response from Get More Reviews


Amy - Thank you so much for the amazing review and feedback! We really appreciate it!

Keep an eye out for a revamped "funnel activity" view. We've received quite a bit of feedback on that feature that we're working on improving!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Devon Coleman

Great survey platform

Used weekly for 2+ years
Reviewed 2019-11-07
Review Source: Capterra

Great customer service and assistance with functionality questions. No issues.

Pros
This software is great if you're looking for a cost-effective, simplistic format for surveying. Follow up and user notifications are automated making admin management easy. Survey redirect for positive reviews is also a helpful way to increase positive social media reviews. Negative reviews allow for direct customer interaction for a personal and quick resolution.

Cons
Reporting for data solely based on a thumbs up or thumbs up response would be life changing. One of the benefits of this platform is to be able to identify whether or not a thumbs up was received even if the customer decided not to continue through to leaving a social media review.

Response from Get More Reviews


Hi Devon - Thank you for the great review and the amazing idea.

Stay tuned as we're working on some new features that should help give more insight into the data for you!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Haris Qidwai

Just ok

Used occasionally for less than 6 months
Reviewed 2019-11-18
Review Source: Capterra

Pros
Pricing was very attractive. Didn’t have a long term commitment. Seems very easy to use. Overall decent product but needs some critical improvements

Cons
Customer service is so so. You can’t talk to anyone and have to chat which seems to have extended delays (seems like staffing issues). Most times you can start a chat and not expect and response for the next few hours. Customer click through rate is not good. The thumbs up or thumbs down is too generic and doesn’t tell my customers that they have to follow through after the thumbs up. Many customers who we surveyed stated that they were under the impression that thumbs up meant they were happy and no review was necessary.

Response from Get More Reviews


Hello Haris!

Thanks for the great feedback. We're sorry to hear you didn't have a great experience with our customer support. Our response times are usually rather snappy, but it sounds like something broke down if you had wait times of 1+ hours.

As for the thumbs up and thumbs down, we have tested this across several thousand customer and have found that is produces the best conversion rates and least confusion across all industries. If you have more feedback on this specific topic please chat or write us as we are always looking for valuable input like this for our product road-map!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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Robson Grant

I highly recommend GetMoreReviews

Used daily for 6-12 months
Reviewed 2019-11-12
Review Source: Capterra

Since our company implemented GetMoreReviews in May, 2019, our Google reviews have grown from under 50 to over 300!

Pros
I really like the magic review link with sentiment check. It makes is super fast and easy for our customers to leave reviews and for us to intercept and address any negative reviews before they become public.

Cons
The only negative issue I have experienced is when adding a recipient, if I enter an extra space, the entry window closes so then I have to start the process over again which can be a time waster if I'm going fast and I'm not 100% accurate.

Response from Get More Reviews


We really appreciate you taking the time to leave us this review!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Janine Willis

Our Choice after an Exhaustive Search

Used daily for less than 6 months
Reviewed 2019-11-07
Review Source: Capterra

Pros
Completely customizable. You set up exactly how and when you want to contact the customer and you can even customize the text. Every other program we looked at would have at least one message we didn't like or it would send SMS only or it would have them spaced in some weird way. We were able to set it up in a way that fits OUR customers. We're still working on how to make sure we get these sent immediately after the job ends but we are seeing good results. It does have tags which we're using for team leader names to see if we can find patterns there but this is something we'd have to track on our own - don't think there's a reporting function. We also really liked the look of this one - what our customer sees. Some of the programs we looked at had really goofy-looking emoji's and stuff. This one just looked a lot better. We also like that it posts our reviews on Facebook.

Cons
It costs a little more but we feel that getting more Google Reviews will pay off in the long run. The User Interface is not as intuitive as some we used but it's okay. Features we're hoping to see in the future would be a user notes field and a page showing stats by month like some of the other software we looked at ie how many contacts did we make, how many reviews did we get, maybe compare sms vs email performance and different team leader performance in terms of getting us reviews.

Response from Get More Reviews


Hi Janine,

Thank you for the very thoughtful and amazing review.

Stay tuned for some new product upgrades and features around the corner that should address some of the feedback you put in the cons.

We appreciate your business!

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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GetMoreReviews pricing

Starting from
$99/month
Pricing options
Free trial
 
Subscription
View Pricing Plans

14-day free trial available (requires credit card).
Business: $99/month
Agencies: contact for pricing.

GetMoreReviews features

Activity Dashboard
Monitoring
Reporting & Statistics
Social Media Integration

A/B Testing (205 other apps)
API (552 other apps)
Automatic Notifications (208 other apps)
Campaign Analysis (297 other apps)
Campaign Management (359 other apps)
Campaign Segmentation (205 other apps)
Content Management (274 other apps)
Customizable Branding (280 other apps)
Customizable Templates (288 other apps)
Data Import/Export (255 other apps)
Drag & Drop Interface (256 other apps)
Engagement Analytics (264 other apps)
Multi-Channel Marketing (247 other apps)
Real Time Analytics (243 other apps)
Social Network Marketing (204 other apps)
Third Party Integration (349 other apps)

Videos and tutorials

Additional information for GetMoreReviews

Key features of GetMoreReviews

  • Response management
  • Negative feedback management
  • Bad review blocker
  • Bulk uploads
  • New review alerts
  • Automated publishing of 4 & 5 star reviews
  • Automated review reminders
  • Customizable reminder emails
  • Email alerts
  • Automated social posting
  • Website review widget
  • Reviews dashboard
  • Review generation
  • Email & SMS review requests
  • Automated reporting
  • Reputation monitoring
  • Email signature review widget
  • Negative feedback alerts
  • Review requests
View All Features

Benefits

Review requests can be sent out to customers by SMS or email, with pre-populated 5-star review forms to encourage customers to leave a positive review.

Customer sentiment can be checked before they post a review, so that negative feedback can be processed privately ‘offline’ without customers leaving a 1-star reviews online.

Customizable, automated email reminders encourage customers to leave reviews or provide feedback to the company.

4-star and 5-star reviews can be published to company websites and shared through linked social accounts automatically, and an embeddable reviews tool allows customers to leave reviews directly through the website.

All reviews can be monitored from a single dashboard, and users can receive email alerts for new reviews, and schedule regular reports on their online reputation.