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Google Maps
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Desktop and mobile GPS mapping service
Table of Contents
Google Maps - 2026 Pricing, Features, Reviews & Alternatives


All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: December 2025
Google Maps overview
Based on 1821 verified user reviews
What is Google Maps?
Google Maps is a GIS solution offering key features such as route optimization, location tracking, geographic maps, map sharing, map creation, and color codes/icons, among others.
Who uses Google Maps?
Reviews for Google Maps come from a wide variety of industries, including Information Technology and Services (7% of reviewers), Computer Software (6%), and Education Management (4%). The most frequent use case for Google Maps cited by reviewers is GIS (99% of reviewers).
What do users say about Google Maps pricing?
Most users consider Google Maps to offer exceptional value for money because it is free across devices. Most reviewers indicate they appreciate the lack of ads and hidden fees, and most users say frequent updates add further value.
What are the most popular integrations for Google Maps?
The Google Maps integrations most frequently cited by reviewers are: Gmail (an email management product rated 4.8 out of 5 for its integration with Google Maps) and WhatsApp (a live chat product, 4.9).
Starting price
Alternatives
with better value for money
Pros & Cons
Route Options
Traffic Updates
Location Accuracy
Road and Street View
Maps
Data Usage
Google Maps’s user interface
Google Maps pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.8
Features
4.7
Ease of use
4.8
Customer support
4.3
Reviews sentiment
What do users say about Google Maps?
Google Maps is a GIS solution offering key features such as route optimization, location tracking, geographic maps, map sharing, map creation, and color codes/icons, among others.
Select to learn more
Who uses Google Maps?
Based on 1,821 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Google Maps's key features
GetApp's analysis of 304 verified user reviews collected between September 2021 and January 2025 identifies Google Maps' most critical features and summarizes user sentiment about those features.
Reviewers appreciate Google Maps' route optimization capabilities, highlighting its ability to find the most efficient routes by considering real-time traffic, construction, and accidents. They say it helps minimize delays, save time, and reduce travel costs. Users report that it offers multiple route options, including toll-free and fuel-efficient paths. They find it particularly useful for both driving and walking. However, some users mention occasional inaccuracies and difficulties with large facilities or last-minute rerouting. Of the 159 Google Maps users who gave detailed accounts of their use of Route Optimization, 94% rated this feature as important or highly important.
Giorgi C.
Distribution coordinator
Naouel T.
Review google maps
Users report that Google Maps' location tracking is highly accurate and essential for real-time navigation and safety. They appreciate the ability to share their location with friends and family, which adds a layer of convenience and security. Reviewers indicate it helps track company vehicles, deliveries, and personal devices. They find it integrates well with other Google products and apps like WhatsApp and Uber. Some users note occasional inaccuracies, especially in complex areas like roundabouts. Of the 204 Google Maps users who gave detailed accounts of their use of Location Tracking, 94% rated this feature as important or highly important.
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Ali K.
Pharmacy Technician
Angela H.
Owner
Reviewers indicate that Google Maps' geographic maps are comprehensive and detailed, providing satellite imagery, street maps, and 360° panoramic views. They find it useful for navigating new locations, planning routes, and exploring areas of interest. Users appreciate the real-time traffic updates and the ability to see landmarks and surroundings. They say the maps are accurate and up-to-date, though some mention occasional inaccuracies in less-developed or rural areas. Of the 190 Google Maps users who gave detailed accounts of their use of Geographic Maps, 91% rated this feature as important or highly important.
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Taylor S.
Advertising Specialist
Aditya J.
Pharmacist
Users find Google Maps' map sharing feature valuable for ensuring safety and coordination. They report that it allows sharing real-time locations and routes with friends, family, and colleagues, which is helpful for tracking and planning. Reviewers appreciate the ease of sharing maps via various platforms like WhatsApp. They say it enhances collaboration and efficiency, especially in professional settings. Some users mention difficulties with the app directing to the web version for sharing. Of the 132 Google Maps users who gave detailed accounts of their use of Map Sharing, 86% rated this feature as important or highly important.
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Edinete J.
legal assistent
Audrey C.
Radio Broadcaster
Reviewers appreciate Google Maps' map creation capabilities, noting that it allows for the addition of custom details and personalized routes. They find it useful for planning trips, mapping out work locations, and creating specific routes for various purposes. Users report that it enhances time management and decision-making. They say the tool is user-friendly and integrates well with other Google services. Some users mention the need for quicker updates on traffic and construction. Of the 92 Google Maps users who gave detailed accounts of their use of Map Creation, 84% rated this feature as important or highly important.

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Miguel M.
IT Director
Will V.
Operations Specialist
Users report that Google Maps' color codes and icons enhance map readability and navigation. They appreciate the clear visual representation of different map capabilities, such as traffic conditions, landmarks, and businesses. Reviewers find the color codes for traffic (green, orange, red) particularly helpful for planning routes. They say the icons make it easy to identify specific locations like restaurants, gas stations, and hospitals. Some users suggest more variety and customization options for icons. Of the 85 Google Maps users who gave detailed accounts of their use of Color Codes/Icons, 82% rated this feature as important or highly important.

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Mohamed K.
Web Developer

Brinda P.
Senior Software Engineer
All Google Maps features
Features rating:
Google Maps awards
Google Maps alternatives
Google Maps pricing
Starting from
Free
User opinions about Google Maps price and value
Value for money rating:
Of 52 reviews that provide robust commentary on Google Maps's price and value, 88% mention it in a positive light.
Most users consider Google Maps to offer excellent value for money, primarily because it is free to use and provides a wide range of features without any cost. Reviewers appreciate that it supports various devices and operating systems, making it accessible to a broad audience. They find that the free service includes many functionalities that other paid services offer, such as optimized route recommendations, which help save time and money. Users think that the constant updates and ease of integration with other applications add to its value. Some reviewers feel that the affordability and user-friendliness make it a must-have tool for both personal and business use. However, some users report that the API usage can be expensive, and they would like to see reduced prices for this feature. Despite this, the overall sentiment is that Google Maps provides significant benefits at no cost, making it a valuable tool for many.
, and
To see what individual users think of Google Maps's cost and value, check out the review excerpts below.
Google Maps integrations (602)
Integrations rated by users
We looked at 1,821 user reviews to identify which products are mentioned as Google Maps integrations and how users feel about them.
Integration rating: 4.9 (7)
“We will often search for locations in Google Chrome which provides links directly to Google Maps, making the process seamless.”
“I can very easily switch from Chrome to Maps. Both being Google, this is a seamless transition.”
“When searching for an address in Google Chrome, it automatically redirects you to Google Maps”
“Without the ability to move smoothly from one to the other would be detrimental. ”
Jessica R.
Head AP, Fleet Manager
Integration rating: 5.0 (8)
“When entering events, appointments, etc. into your Google Calendar, you can add the location link for Google Maps so you don't have to do last minute searching to find your location.”
“Integrating Google Maps with Google Calendar makes it easy to notify where the location of a meeting it to participants and provide them a preloaded navigation to that meeting.”
“Because it allows you to set an appointment and jump straight to your destination.”
Jessica R.
Head AP, Fleet Manager
Integration rating: 4.9 (7)
“I can use this integration to inform somebody about my location and the real time helps my family to know how far I am from home. ”
Germán A.
Business Developer & Content Marketing
Integration rating: 5.0 (2)
Integration rating: 5.0 (2)
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
Google Maps support options
Typical customers
Platforms supported
Support options
Training options
Google Maps FAQs
Google Maps has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
These products have better value for money
Q. What is Google Maps used for?
Google Maps is a desktop and mobile GPS mapping service that offers street maps, satellite imagery, 360° panoramic views, route planning, and real-time traffic conditions. Google Maps includes various other modules including Business View, Street View, Aerial View, Latitude, Ride Finder, and more.
Q. What are the benefits of using Google Maps?
Q. What languages does Google Maps support?
Google Maps supports the following languages:
Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian (Bokmal), Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, Ukrainian
Q. Does Google Maps support mobile devices?
Google Maps supports the following devices:
Android, iPad, iPhone
Q. Does Google Maps offer an API?
No, Google Maps does not have an API available.
Q. What level of support does Google Maps offer?
Google Maps offers the following support options:
Knowledge Base, FAQs/Forum

















