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Kanal
Cloud-based WhatsApp marketing app for Shopify stores
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Kanal - 2026 Pricing, Features, Reviews & Alternatives
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Last updated: September 2026
Kanal overview
What is Kanal?
Kanal is a cloud-based WhatsApp marketing platform built exclusively for Shopify e-commerce stores. Installed directly from the Shopify App Store, Kanal connects to a store's WhatsApp Business account and centralizes outbound and automated messaging within a single dashboard. Core capabilities include abandoned cart recovery sequences, bulk promotional campaigns, order and shipping notifications, and a shared team inbox for handling customer replies. Segmentation tools allow merchants to target subscribers by purchase history, product interest, or engagement level, while opt-in widgets and pop-ups support compliant list growth.
Kanal is designed for direct-to-consumer Shopify merchants ranging from early-stage stores to high-volume operations. Campaign analytics surface delivery rates, open rates, click-through rates, and revenue attribution per message, giving operators the data needed to assess WhatsApp as a revenue channel. Template management, scheduling, and multi-agent inbox assignment reduce manual workload across marketing and support functions. By consolidating WhatsApp outreach and customer communication into one Shopify-native tool, Kanal positions WhatsApp as a measurable, manageable sales and retention channel.
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Kanal’s user interface
Kanal reviews
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Kanal's key features
Most critical features, based on insights from Kanal users:
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Kanal alternatives
Kanal
Starting from
No pricing info
HubSpot Marketing Hub
Starting from
15
/user
Per month
Brevo
Starting from
9
Per month
ActiveCampaign
Starting from
15
Per month
Kanal support options
Typical customers
Platforms supported
Support options
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Kanal FAQs
Q. What level of support does Kanal offer?
Kanal offers the following support options:
Knowledge Base, FAQs/Forum, Chat, 24/7 (Live rep), Email/Help Desk